# ChatFlow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ChatFlow the right Live Chat solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203224/ChatFlow/reviews --- ChatFlow 4.4 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ChatFlow Ease of use 4.6 Customer Service 4.7 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Private Tutoring & General Administration Education Management Used the software for: I used a free trial ### "Fantastic Utilise Software " May 3, 2020 5.0 Pros Started on the FREE trial and this software was easy to use, and navigate and embed to a company website without a hasstle. Intergration with Facebook Messenger. Cons Faster response time for chatbot and could be improved by making youtube tutorial for this product. Alternatives considered [Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/) Review Source Response from Iplussoft Technologies May 6, 2020 Hi there, Thank you for your review. We are glad to hear you are able to use the features easily without any hassle. It means a lot to us to hear from our users like yourself so we can improve our product. Our team is working to make more tutorials. Don't hesitate to drop us an email at support@chatflow.io should you need any help. Have a good day :) VR Verified Reviewer Student Hospital & Health Care Used the software for: I used a free trial ### "ChatFlow" May 4, 2021 5.0 Pros What I love about ChatFlow is that this software was extremely easy to use. I was able to embed to a website without a sweat, in other words, it was no hassle even for a beginner who is new to this software. It allows for customization and efficiency, at the same time, offered at low cost. Cons My only con would be that there could be more functionalities to this software. Review Source JA John A. Finance Facilities Services Used the software for: 2+ years ### "Best tool to use " May 24, 2021 3.0 The tool is helping me to easily generate income as it allows me to expand the market of my service Pros The tool has the feature of real time chat which is very crucial on any business as mine as it is easy to chat with my customers Cons To say is that the tool atleast fits my needs and serves me well i cannot say anything bad on it so it is good Review Source LD Luzimeire D. Administradora Marketing and Advertising Used the software for: Less than 6 months ### "Effective, low cost and great support" July 14, 2020 5.0 Very good, due to its effectiveness. The support also met the customization we needed. Pros The possibility of customization. Simplicity, efficiency and low costs. Cons It could gather the entire conversation flow by message (from WhatsApp, Messenger, email) on a single screen or display. Reason for choosing ChatFlow The possibility of customization to allow dynamic operation (change the ChatFlow data according to the open dynamic page). Review Source VI Vladimir I. Web Developer Wholesale Used the software for: Less than 6 months ### "Review" May 4, 2020 5.0 Pros It's excellent but it need some more functionalities. Cons Need to add more functionalities to the module. Review Source Response from Iplussoft Technologies May 6, 2020 Thank you for your review, Vladimir. We're thrilled to hear that you are finding ChatFlow valuable for your business. We are constantly improving the product so please feel free to drop us an email at support@chatflow.io if you would like to suggest a new feature :) TM Tamuka M. Chief Executive Officer E-Learning Used the software for: Less than 6 months ### "User Experience " August 7, 2020 5.0 Pros Very ease to use and the support is exceptional when you encounter a problem like l did. Customers are finding it easy to connect with us. Cons Nothing honestly. It's an excellent product which is user-friendly. I just tried it. Review Source AO Adewumi O. Publisher Broadcast Media Used the software for: Less than 6 months ### "Beautiful software" May 11, 2020 5.0 It helping me direct customer to my Facebook and WhatsApp page with eased Pros The future that bring customer directly to my inbox from my site. Cons So far so good everything is going fine nothing to be add or subtract. Review Source MA Muhammad A. Frontend Web Develoepr Computer Software Used the software for: Less than 6 months ### "Good Chat service" May 1, 2020 5.0 overall it was good Pros Simplicity to use, Easy to customize and free Cons It offers some free services so as student it benefits me. Review Source Response from Iplussoft Technologies May 4, 2020 Dear Muhammad, thank you for your honest review. We really appreciate it! The reason why ChatFlow.io was developed is to help small businesses get fresh leads with no learning curves and without the complex bits. I am glad to hear it benefits you. If you have any feedback to make it better, please feel free to reach out to us at support@chatflow.io :) Ayk K. CEO Broadcast Media Used the software for: I used a free trial ### "Chatflow review" May 12, 2020 2.0 Pros This software help me to interact with mu blog visitors Cons The interaction,i like it way of uses,it one of the best ,i think there was no alternative Review Source DP Daniel P. Photographer/graphic designe Photography Used the software for: I used a free trial ### "Easy to use" December 1, 2020 4.0 Very good, enjoyed using this software Pros Nice and easy to use, no learning curve, multiple platforms available, good features Cons I only used the free trial, but there are no problems at the moment Review Source JER JOANNA ELLEN R. graphic designer Design Used the software for: I used a free trial ### "easy to use" May 11, 2020 4.0 easy to use Pros easy to use with good features, good that there are multiple platforms available Cons none at the moment, it is all working fine Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.