--- title: "StringeeX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about StringeeX Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/203231/StringeeX/" page_type: "product" language: "en" --- # StringeeX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) StringeeX ## What is StringeeX? StringeeX is a customer support platform that lets you connect with customers on any channel (phone, chat, email, social media, etc). This platform makes it easy to keep track of all your support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, StringeeX can integrate with most of popular CRM and Helpdesk tools. Currently, StringeeX is trusted by over 500 companies in Vietnam and launching product to Global. ## What is StringeeX used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $11 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for StringeeX?[Manage this product listing](https://www.g2.com/products/stringeex/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### StringeeX 5.0 (1) VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $11 Flat Rate, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.8 (888) Value For Money 5.0 (1) Value For Money 4.7 (798) Customer Service 0.0 (0) Customer Service 4.8 (819) ## StringeeX alternatives [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about StringeeX Overview ### What company size and specific industries is StringeeX built for? StringeeX is designed for small businesses, SMBs, and enterprises that need customer service tools and regular interaction with customers. It is a fit for companies across a wide range of sectors where handling customer inquiries, support requests, and communication is part of daily operations. Features and Usability ### What are the key features of StringeeX? StringeeX offers CRM and contact management, plus call center management for inbound and outbound call handling. Its telephony tools include automatic call distribution, IVR, queue management, call logging, call recording, call monitoring, and call reporting. StringeeX also includes real-time chat, live chat, chatbot, alerts/escalation, and third-party integrations. Getting Started and Support ### What training and onboarding options does StringeeX offer? StringeeX provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training supports direct instruction, live online sessions allow guided remote setup, webinars cover shared training topics, and documentation offers written reference material for self-paced learning. Getting Started and Support ### What customer support options does StringeeX offer? StringeeX provides 24/7 Live Rep support for users who need help at any hour. No reviewer feedback is available here to describe response speed, helpfulness, or common support issues, so the support experience cannot be characterized beyond the listed channel. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) StringeeX supports all three features that reviewers consider most important: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses oversee daily call center operations, keep accurate records of customer interactions, and review live or past calls for quality control, allowing teams to improve service consistency and respond to customers more effectively. Alerts/Escalation System alerts about the need to escalate an issue or request Automatic Call Distribution Distribute/route/connect calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes StringeeX 28 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Scripting: Provide agents with a typical response for common call subject matter - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social: Provides tools specifically meant for socializing and meetign with colleagues - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice: Make and receive calls directly in the application. Track and record calls for analysis. --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic $11.00 Flat Rate,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Thinh N. IOS Developer Hospital & Health Care ### "A really useful tool for daily tasks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 16, 2020 Support ticket system is very great. StringeeX helps us collect all customer support request from various channel (Hotline, Video Call, Live-chat, social, email) and manage them from one place with omni-channel tickets. Our agents always have a complete view of their customer and support quickly no matter what channel customer chooses to contact us. Especially, StringeeX is available on website and mobile app (both iOS and Android), agents can use at any time. Pros The ticketing system is very great and convenient. We can easily transfer tickets to resolve all customer's requirement. The support staff of StringeeX is very good. Cons There is nothing I dislike. With the competitive price, StringeeX provides enough features we need for our business communication. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.