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StringeeX is a customer support platform that lets you connect with customers on any channel (phone, chat, email, social media, etc). This platform makes it easy to keep track of all your support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, StringeeX can integrate with most of popular CRM and Helpdesk tools. Currently, StringeeX is trusted by over 500 companies in Vietnam and launching product to Global.
Provider
StringeeX
Located In
Vietnam
Foundation
2017
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Live Online, In Person, Documentation, Webinars
Support
24/7 (Live rep)
Our target market contains all sorts of business that need customer service and interact with customer: small businesses, SMBs and Enterprises.
Content Source: StringeeX
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StringeeX Reviews
"A really useful tool for daily tasks"
Overall: Support ticket system is very great. StringeeX helps us collect all customer support request from various channel (Hotline, Video Call, Live-chat, social, email) and manage them from one place with omni-channel tickets. Our agents always have a complete view of their customer and support quickly no matter what channel customer chooses to contact us. Especially, StringeeX is available on website and mobile app (both iOS and Android), agents can use at any time.
Pros: The ticketing system is very great and convenient. We can easily transfer tickets to resolve all customer's requirement. The support staff of StringeeX is very good.
Cons: There is nothing I dislike. With the competitive price, StringeeX provides enough features we need for our business communication.
