# SaffireTix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SaffireTix the right Ticketing solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203251/SaffireTix/reviews --- SaffireTix 4.7 (78) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SaffireTix Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews AP ASISH P Asst. Manger SalesTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “In a multi-day music festival context, dynamic pricing and updating of the redemption rules made it easier to increase attendance and monitor consumer usage with ease.“ May 4, 2025 MA Murat A IT ProfessorEducation Management, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “One problem which I found was that it is quite hard to change redemption rules during the sale process.“ April 15, 2025 MA Murat A IT ProfessorEducation Management, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I utilized their 3-touch POS at the box office, and high-volume sales that would usually entail long waiting time were greatly eased.“ April 15, 2025 AG Ashley G CeoAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “User interface was slightly troublesome at times but very little dislikes“ May 7, 2025 JS John S AdministratorMusic, Self-employedUsed the software for: I used a free trial. “The scanners work fast, and the system handled a pretty big crowd without issues.“ April 29, 2025 KP Kristie P EmployeeAnimation, 2 - 10 employeesUsed the software for: I used a free trial. “Not that is was too much of a con but its not very customizable.“ April 2, 2025 CE CARMEN E Board of DirectorsEntertainment, 11 - 50 employeesUsed the software for: More than 2 years. “I love that we can also run our scanners in offline mode if our internet or phone connects go out.“ August 6, 2024 MC MARY C ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “The frustrations with their rental equipment.“ October 17, 2024 ## Showing most helpful reviews Showing 1-25 of 78 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Leanne S. VP of Events and Marketing Non-Profit Organization Management Used the software for: 1-2 years ### "Love, Love, LOVE Saffire!" February 14, 2023 5.0 I cannot even put into words how much I love Saffire. The platform is not only so beautiful, but so easy to learn and use. While many website companies have so much going on you can't wrap your head around it, Saffire's system is right to the point and very user friendly for those who aren't as advanced with technology. Our website looks incredible and their design team did not hold back. Not only do we love the product, but I could not be more thankful to the team behind Saffire. Everyone is so unbelievably kind, easy to work with, helpful, and willing to do what it takes to help you succeed. Any question we've ever had has been answered and with a quick turnaround. Saffire is everything that you want your partner to be - if you haven't gotten started with them, WHAT ARE YOU WAITING FOR? Pros Saffire is extremely user friendly for even the least tech savvy employees that we have. The team helped us entirely customize our website. Making products and creating pages are right to the point and completely organized. You can manipulate exactly what you need from reporting. We can see everyone that views our page and how it translates to sales. What isn't there to love?? Cons Nothing! Only "problem" is having to copy new products over year to year for each event. Not an issue - just a tedious task if I have to answer something here :) Review Source TH Trish H. Committee Member Events Services Used the software for: 1-2 years ### "Easy and Helpful" March 30, 2026 5.0 I like that someone is available to help when I am having problems. Everyone is willing to help. They do everything to make sure I understand how to do something and make sure I have everything completed correctly. Thank you! Pros It is easy to find the items I am trying to build for our events. I can create categories to make it easier for me to find what I need and do in the system. Cons The reports are all or none. It would be nice to select just what you need for the report. Sometimes I just need 5 certain topics, but I have to download all the detail to get a few columns. Alternatives considered [Etix](https://www.capterra.com/p/9348/Etix/) Reason for choosing SaffireTix It seemed to be easier to get around and I have help whenever I need it. Something will always answer any of my questions. Review Source MC MAGGIE C. Marketing Agency Owner Marketing and Advertising Used the software for: 2+ years ### "Mobile Responsiveness and Transparency" May 14, 2020 3.0 Everyone is very quick to respond to inquiries, provide detailed insight and solutions for addressing any issues, comments, or concerns and for the most part, the layout of everything is fairly user-friendly. Your team is very approachable and I appreciate all that they do! Notes that did not fit above: It does seem inconsistent in the process of updating dates of events year to year, some events allow me to adjust the date in the quick edit portion others I have to go into the page and edit the item on the page. Now that I know I need to edit the item on the page to get the date to appear appropriately that is not an issue, but that took over a year to figure out. I am guessing there are some people that simply unlist the event and build it all over again. I would also suggest figuring out a better color code system/naming when it comes to unlisted events and removing products from page (i.e. for unlisted events the block goes grey but still says "listed" I believe it should be grayed out and state "unlisted" / when it comes to removing a product from a particular page it may be less scary to a user to replace that terminology with "remove" versus the current "deactivate" which makes it seem like you are deactivating the entire product from the entire website. Pros I like the ability to dive into the backend of the fair's website to make edits quickly without relying/waiting on someone else. I am able to make the changes I need, when I need and they are immediately made/seen on the live site. Cons The lack of mobile responsiveness and the lack of transparency in convenience fees to the customer. I would like to see the ecommerce portion of the site flow smoother from a mobile responsive standpoint and would love to see the convenience fee/etc pulled up into the main blue portion of the checkout where the customer sees the products they are purchasing. Our number one complaint regards the convenience fees, with half complaining about the fees themselves and the other half claiming we "snuck" them in/weren't honest with the fees (we do have disclaimers all over the website, social media and email communcation). Review Source RB Robert B. ticket manager Fund-Raising Used the software for: 2+ years ### "Look no further than Saffire for ticketing your event." January 11, 2026 5.0 I utilized Saffire ticketing system for the past 4 years as ticket manager for a non-profit event attended by over 40K people annually. Pros Saffire is a very user friendly tool and the support staff is outstanding in their communication and produce knowledge. Cons I don't have much to say here since it meets all needs and is a quality product. Cost is comparable to others but the quality is exceptional. Review Source BH Bridget H. Board Member volunteer Entertainment Used the software for: Less than 6 months ### "Saffire Tix makes it FUN!" October 20, 2025 5.0 Again, working with \[sensitive content hidden\] has been awesome. She's so kind and helpful. She followed up every meeting with a 1 page learning sheet to reference. Pros The team is great to work with and \[sensitive content hidden\] is incredibly knowledgeable and patient while we are learning a new platform. I appreciate her willingness to teach me. Cons Nothing so far, everything has been extremely easy to navigate with guidance. Love that support is available when needed also. Switched from [Etix](https://www.capterra.com/p/9348/Etix/) For the customer support, website abilities and reporting during our event. \[sensitive content hidden\] was amazing at the convention while sharing all the highlights with us. Review Source BS Braxton S. Marketing Manager Events Services Used the software for: 1-2 years ### "Does just what you need it to!" April 28, 2025 4.0 is an all around solution for website creation and much more. They are are good product as a reasonable price. Pros The features are easy to use and fairly straightforward. I also like that there are tutorials that are easy to understand when I am lost or needing help. Cons I think that sometimes the customizability of the different website sections can be hard to understand. E.g. creating sections within sections, etc. Review Source MA Murat A. IT Professor Education Management Used the software for: 6-12 months ### "Supplied uninterrupted ticket selling services for our annual festival" April 15, 2025 5.0 Pros I liked the ability to retain complete control over our ticket kind, pricing, and policies during our event week provided by . I utilized their 3-touch POS at the box office, and high-volume sales that would usually entail long waiting time were greatly eased. Cons One problem which I found was that it is quite hard to change redemption rules during the sale process. As much as the platform is self-managed, the changes did not translate instantly across all sale channels leaving some online and ticket validation disparities. Review Source JS John S. Administrator Music Used the software for: I used a free trial ### "Fast and reliable for events, minor room for upgrades" April 29, 2025 4.0 Good experience overall. Made ticketing and gate management much easier and faster. Definitely helped us move people through lines quicker at our event. Pros Very easy to use for ticket sales and check-ins. The scanners work fast, and the system handled a pretty big crowd without issues. Setup was smooth too, which was a big plus. Cons Reporting tools could be better — a bit limited if you want deeper insights. Also, it would be great if customization for tickets and receipts was more flexible. Review Source IB Idorenyin B. Manager Consumer Services Used the software for: I used a free trial ### "Best of SaffireTix" May 8, 2025 5.0 has a custom branding, reserved seating options, and real-time reporting. It's really cool Pros I love cos of their strong customer support and protection against fraud tools, also their setup is really friendly. Cons Their inability to purchase multiple seats in a single transaction when using certain ticket grouping options Review Source AP ASISH P. Asst. Manger Sales Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Ideal for handling most tickets for festivals" May 4, 2025 4.0 Pros I especially liked flexibility of in terms of ticket types and different modes and pricing listed here, altered without support from any third party. In a multi-day music festival context, dynamic pricing and updating of the redemption rules made it easier to increase attendance and monitor consumer usage with ease. Cons The challenge I encountered was that during high sales volume, the reporting was delayed by about 5 to 10 minutes. It became impractical to monitor current sales numbers for making immediate decisions for using flash offers in certain conditions. Review Source EB Ed B. General Manager Sports Used the software for: 2+ years ### "Love Saffire!" February 14, 2023 5.0 Pros Saffire is the best! They are everything you could as for in a ticketing/website company. Their ticketing platform benefits me in so many ways. It's user friendly, easy to learn, and makes tracking sales insanely easy. Our website is attractive, easy to use, and simple to make changes/edits. Their staff and customer service is second to none! They are always readily available and if you don't get a response right away, you can always count on one soon. I have various ticketing platforms contact me every year wanting to get my business, but I don't even want to consider changing from something so good. They never let me down! Cons I don't have a bad thing to say about Saffire! Review Source MS Marty S. Director Entertainment Used the software for: 2+ years ### "Saffire has been good for our Customers and venues." February 16, 2023 4.0 The easy processes Saffire has brought to our ticketing has greatly reduced Box Office labor costs at both our Golden Spike Event Center and Peery’s Egyptian Theater as well as significantly improved the speed and ease of entrance lines. This translates to a greatly improved customer experience. Pros Saffire made it an easy transition for our first time into mobile ticketing. Cons We need to utilize some of the marketing tools available but honestly, this lies upon our staff to take advantage of, and learn more of what tools are available within Saffire. Reason for choosing SaffireTix Value, ease of use. Review Source TB Troy B. Secretary Events Services Used the software for: 2+ years ### "Our experience " February 15, 2023 5.0 Saffire has been so easy to work with & extremely patient with our team. Starting with ticketing for a number of years and now most recently migrated to include website. Their process with us from start to finish was phenomenal. We had weekly progress meetings and updates and able to work hands on as we go. Not to mention the expert customer service agents who will walk us through the “how to” or “where to find.” Being a County Fair who is basically seasonal it always takes some retraining & refresher courses and they’re right there to help us through. Ticketing for us was a game changer and the process from start to finish is so easy. The behind the scenes accounting has been a great way to verify that our numbers are in line. The move was scary because of change being hard but I really wish I pursued this sooner than I did and the reassurance from everyone at Saffire I knew we found the right company.Troy BeiseSecretaryWright County Fair, Minnesota Pros All if it. Ticket sales, analytics, website Cons This is personal, but I have to spend more time learning and doing more on their software. I do what I need, but I should branch into more of what our team is doing so I can help more. Reason for choosing SaffireTix The others sold products we didn’t need. Saffire has exactly what we need Review Source NS Nancy S. Business Assistant Events Services Used the software for: 2+ years ### "Saffire is a true Gem!" May 8, 2020 5.0 Working with the Saffire Team is a joy. They understand our business and the demands we are under during Fair time. They calmly and with good humor talk you through any issues - like the time I entered the wrong end time on ticket sales during a FLASH SALE. Their remote support is quick to respond and their event (in person) support is professional and fun at the same time. Saffire folks are part of our team. They care about our success. Pros Ease of Use, Excellent on-demand reporting, Nimble, Accurate Cons Saffire operates on a continuous improvement model -they come up with new features all the time to make operations easier. Review Source JM Jim M. Director Events Services Used the software for: 2+ years ### "It's the only way to operate a Fairgrounds" May 22, 2020 5.0 Fantastic customer service and a great partner Pros The Customer Service is the best I have have ever encountered. They are always willing to work with us on everything. Cons Sometimes the costs for implementing a new process are a bit high for our facility Reason for choosing SaffireTix Ease of use, customer service Review Source HW Howard W. Vice President, Director of Admissions Leisure, Travel & Tourism Used the software for: 2+ years ### "Saffire Review" February 14, 2023 5.0 None. Pros Easy to use. Great technical support in a timely manner. Cons I have absolutely no negative comments about the Saffire software. Review Source HB Hope B. Marketing/Comm Hospitality Used the software for: 2+ years ### "Saffire Review " May 8, 2020 5.0 AMAZING! Pros I like that it was easy to use and learn, the customer service is top-notch (I feel they are apart of my family :)), and it's easy to update and change everything from an event, an image, and if there's ever an issue- I can get someone to help very quickly. Cons I wish that there was an image library to use. Review Source Response from Saffire May 18, 2020 Thanks for the review, Hope! We love working with you! LB Laura B. Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Pick a Partner" May 13, 2020 5.0 I like the company representative attending our event to get us up to speed in using the system since we are an annual event. Pros Saffire Tix is a company that understands the entire process and who is invested in the success of the event. They help with the promotion and the ease of use by the consumer. Saffire provides good recommendations and adjusts to any situation. Cons I don't have anything specific, I just need to work with the software more often to provide the reports that I need. Currently the credit card company isn't on the same schedule as the ticket sales, so the ease of financial reports, deposits doesn't match. Reason for choosing SaffireTix Their representatives and personal attention to make my event a success. Review Source EM Elaine M. Assistant Events Services Used the software for: 2+ years ### "Very User Friendly" May 20, 2020 4.0 As I indicated previously, the software program was already in place, and the overall experience has been great! Thanks \[SENSITIVE CONTENT HIDDEN\]! Pros The software was already in place when I started with the Florida Federation of Fairs, but it is quite user-friendly. Cons The features that are in place seem to be functioning quite well for us. Review Source PS Peggy S. Administrative Assistant Entertainment Used the software for: 2+ years ### "Best Software Ever" May 13, 2020 5.0 Saffire is an awesome business! Great customer service, patience with us that aren’t so experienced and always available. Pros Easy to use, easy set up & great customer service! Cons I really can’t think of anything I dislike. Reason for choosing SaffireTix So many reasons to list but of course price. Review Source RM Rebecca M. Fairgrounds Coordinator Events Services Used the software for: 2+ years ### "GCFG Review" May 13, 2020 4.0 Pros This product is very easy to use. Staff is very helpful. Cons I would like to see reservation features or season pass features in the future. Review Source PS Patty S. Finance Officer Entertainment Used the software for: 2+ years ### "Saffire Products Review-CSF" May 8, 2020 5.0 We have really enjoyed working with Saffire. The customer service is excellent. Pros is very easy to use. It gives us a lot of detailed information. Cons We would like to be able to add our campsites to this website for our customers to select their own site. Review Source KB Kristen B. Foundation Coordinator Entertainment Used the software for: 1-2 years ### "Saffire Review" May 14, 2020 4.0 Pros The best part about Saffire is being able to have the website and ticketing integrated into one system. Cons There are small features that would be very helpful if added, but the Saffire team is always receptive to client ideas and works to implement new features based on recommendations everyday. Review Source RH Randy H. Superintendent Entertainment Used the software for: 2+ years ### "Usefulness" May 8, 2020 4.0 Pros Good report feature. Ease to read reports. Cons Not able to access all reports for reconcile daily accounts. Review Source CI Christine I. General Manager Entertainment Used the software for: 6-12 months ### "Saffire Rocks!" May 13, 2020 5.0 Pros The ease of pulling reports. Great customer service. They even have a Saffire University that you can do at your own pace. Also, representatives came across the country twice to help us in person. Cons Nothing at the moment. We are still working on perfecting our site and ticketing...with Saffire. Reason for choosing SaffireTix We did not consider another product. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.