# Page 2 | SaffireTix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is SaffireTix the right Ticketing solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203251/SaffireTix/reviews --- SaffireTix 4.7 (78) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of SaffireTix ## Showing most helpful reviews Showing 26-50 of 78 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC MARY C. Manager Non-Profit Organization Management Used the software for: 2+ years ### "Saffire Review" October 17, 2024 4.0 My experience has been very positive and can't say enough about the wonderful customer service. Pros Great Customer service. Always only a phone call or email away. Quick to respond to concerns and they work diligently to correct the issue. Cons The frustrations with their rental equipment. Review Source AG Ashley G. Ceo Accounting Used the software for: Less than 6 months ### "GreatPl product" May 7, 2025 5.0 Morally experience is very very good! Would most definitely reccomend to others Pros Very easy to use! Very accessible and versatile! Cons User interface was slightly troublesome at times but very little dislikes Review Source KP Kristie P. Employee Animation Used the software for: I used a free trial ### "User-Friendly" April 2, 2025 5.0 Overall great experience they also have wonderful customer service. Pros SaffireTix is a user-friendly, and easy to use, theres even videos that you can watch to "Self-Teach" yourself. Cons Not that is was too much of a con but its not very customizable. Review Source WW William W. Production Technician Chemicals Used the software for: 6-12 months ### "A Reliable Ticketing Solution" February 7, 2025 4.0 SaffireTix is a user-friendly and reliable ticketing solution, perfect for events that need fast scanning, real-time reporting, and offline functionality. While it could improve in integrations and mobile usability, it's a great choice for event organisers looking for a hassle-free ticketing system. Pros Easy-to-use interface makes setup and management simple. Cons Customisation options could be expanded for more flexibility. Review Source VR Verified Reviewer Event Coordinator Entertainment Used the software for: Less than 6 months ### "Easy to use" January 29, 2025 4.0 This was our first event using SaffireTix. The setup was easy to understand and our customer service rep was fantastic. The communication was out of this world. I would recommend this site to anyone throwing an event. Pros We truly appreciated how easy it was for our users to access the app. Once they scanned the code, it was game on. Cons With this being our first event using SaffireTix, we truly didn't experience any issues. Review Source SS Sheridan S. Vice President of Marketing and Communications Government Relations Used the software for: 6-12 months ### "Definitely recommend especially if you're tired of Wordpress" August 26, 2024 5.0 Such a smooth and easy process. \[sensitive content hidden\] was so helpful to help me navigate the onboarding process. She also went out of her way to help me. Pros It's very user-friendly, with a great support staff ready to help within a few minutes. I really love that the back end is user-friendly for someone who may be new to the platform. They also have great training Cons The location page is hard to upload and update a location. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) Ease of use. Did not cost and arm and a leg to change something. Review Source JS James S. Owner Logistics and Supply Chain Used the software for: Less than 6 months ### "SaffireTix Review" March 31, 2025 5.0 My overall expereince was really amazing. Made an overwhelming expeirience into an amazing time Pros I love the ease of setting every thing up for our festival including the selling of different tickets Cons I actually have nothing to complain about this program. Review Source SS Satya S. RM Automotive Used the software for: Less than 6 months ### "Safire Tix is the best" February 26, 2025 5.0 Pros Tickets Booking Experience whenever required Cons In fact This is the best to meet buying platform Review Source CE CARMEN E. Board of Directors Entertainment Used the software for: 2+ years ### "Sticking with it." August 6, 2024 5.0 We have had great service. When things don't work, they respond and we have seen big improvements through the years. Pros The ease in getting someone to help us on any question. It is also easy to set up and run our ticketing. I love that we can also run our scanners in offline mode if our internet or phone connects go out. Cons Dynamic comparison reports are hard. The reporting is very detailed, but I would like to see more comparison. Reason for choosing SaffireTix Ease in setting up items on our own and the low fees - point of contact. Switched from [Rodeo Ticket](https://www.capterra.com/p/179037/Rodeo-Ticket/) The marketing contacts we worked with at the PRCA Convention (Cassie) Review Source CG Chrissy G. Executive Director Entertainment Used the software for: 2+ years ### "Saffire Paves the Way for Success!" May 15, 2020 5.0 Saffire is more than a company offering website and ticketing, they are a partner along side you every step of the way. Their team of industry experts make the challenges of the high-stress fair/festival/entertainment world offer an operation beyond compare, making you feel at ease all the way through the process. They are detailed in their approach, innovative in their design, and continue to find ways for their clients to grow in success! Combining an awesome design team & additional marketing partner - the team at Saffire are always working to stay fresh and innovative! For us, there is no looking back. We are #TeamSaffire all the way and are so grateful for their continued partnership and development. Pros Being in the Fair/festival/entertainment business we are always looking for efficient, robust systems with opportunities to grow - the Spark platform created by Saffire offers this plus so much more! The program is individualized for each client/company. It is laid out in such a way that anyone can use it and if you're unable to figure something out, their team of support professionals is beyond compare! They offer top notch service exceeding expectations and in the end you know more than you ever thought you would about the ease and inner workings of the program. Another great feature is that YOU can customize your website, ticketing platform, and tickets how YOU and YOUR company choose. System integration is incredibly simple with emphasis towards making your business a success. The SaffireU offers 24/7 answers to questions and continues to teach you how to work through incorporating new things into your already exceptional website, ticketing page, or ticket/ticket package. Once the design is set, you are able to see your adapted site, ticketing page, or tickets live and in real time. There is no middle man or having to wait for someone else to get back to you - the capabilities are accessible, adaptable, and right at your fingertips! Aside from this, the analytics, reporting, and overall development is constantly evolving for the benefit of YOU as the client/partner in it all. Reporting is real-time as well...no downtime or having to wait for results. Just exceptional! Cons Saffire is constantly adapting and at-times, with items/platform pieces even beyond our Fair/festival needs. So in some ways, their development/system is even more robust than necessary for our daily operations. Aside from that, they continue to adapt, so when we had hopes for integrating multiple print tickets for a single "product" in their system, they assured us they would add this to their "wish" list of developments. As they continue to say, if you are looking for the integration, we have no doubts that our other clients/partners are too! They make a team effort to listen to their clients/partners with intent, advance, and continue to develop - couldn't ask for anything more! Review Source AA Andrea A. Event Relations Manager Entertainment Used the software for: 2+ years ### "Saffire is Excellent & User-Friendly" February 14, 2023 5.0 We do all ticket sales and ecommerce through SaffireTix. It's a very easy to use platform and is simple to retain for new employees. Pros Great to work with.Staff is responsive and willing to face presented challenge. Consistently go above and beyond on numerous projects.Eager and willing to expand their potential and products offered. CMS is simple and user friendly for the less tech-savvy individuals. They accept feedback and are always introducing new and improved updates to their software, website platform and app. Cons Appears cookie cutter and is challenging to customize to be different than other sites. Alternatives considered [Choice Ticketing](https://www.capterra.com/p/12260/Choice-Ticketing/) Reason for choosing SaffireTix Easy to use, cost effective, willing to modify to meet our needs and expectations. Switched from [Choice Ticketing](https://www.capterra.com/p/12260/Choice-Ticketing/) Choice was outdated, expensive and challenging to use. They were not willing to modify or adapt as changes were required or as our business structure morphed. If they did adapt, the fees were very expensive. Review Source RD Randy D. Secretary of the Board of Directors Events Services Used the software for: 1-2 years ### "Website and Ticket Sales Integration is the best choice for Fairgrounds" May 8, 2020 5.0 Saffire gave us the ability to develop a beautiful and professional website and world class ticketing system without a dedicated IT person on staff. We have a dedicated coach at Saffire that has become a good friend. He is always available to help. Sometimes he just reaches out to check and see how we are doing. We are very happy that we chose Saffire! Pros We chose Saffire to develop our website and our ticket sales systems because of their extensive experience in our industry. It turned out to be an excellent choice! They helped us in many ways that we could not have imagined on our own. The "Spark" management software makes it easy to manage your website and ticket sales in one integrated platform. The reporting and research tools are outstanding! They have a robust training platform you can do at your own pace and I like the fact that it's always accessible if you need to review something again later. Customer service is excellent and is always just a click away on any screen in the system. Cons The worst thing about Saffire is also one of the best things about Saffire. You have so many options and so much control that the learning curve can be pretty steep at the beginning. It gives you the ability to spend as much time as you like depending on how extensive you want your website to be. Review Source RH Rachel H. Coordinator of Event Services & Communication Events Services Used the software for: 1-2 years ### "SaffireTix is the Best!" May 13, 2020 5.0 SaffireTix is a great tool, especially for those in the event business. It is easy to navigate, the staff is always willing to help, and during events it keeps things fast and simple. I would recommend SaffireTix to anyone who is need of a great ticket sales program. Pros Recently with the pandemic, events have been canceled and re-scheduled, which creates a need for refunds. Saffire makes it simple when issuing refunds and being able to confirm it with the customer. It has made my life easier, especially when working from home. If there is an issue with a customer's order, they can't find their tickets, they aren't sure if they deleted their emails, etc. I can look up their orders with ease. I can email them their tickets with just a few clicks and the customer is satisfied and has all of their order information located in one email. There are so many features from Saffire that have been helpful when hosting events. I started working for my company in January and Saffire is so simplistic in learning how to use it. Their staff is always standing by to help and answer any questions you may have. Cons Issuing refunds to customers is something that no one wants to do. Saffire makes it easy to do so, but once you cancel the order, you can't pull up their receipt and look at their order once you have issued the refund. Sometimes there is something the customer needs and we like to be able to go back and look at the order and we are unable to view the whole receipt. Review Source JH Jessica H. Admin Manager Events Services Used the software for: 2+ years ### "An amazing product " May 13, 2020 5.0 The BEST part of the Saffire is the people. They are absolutely wonderful. I have enjoyed working with all of them. We look forward to continuing to use the program for years in the future. Pros One of the biggest benefits drew us to the website was the ability to have a great customer end user experience. Our festival sells a lot of concert tickets and it was very beneficial to not have the customer leave the site. I have found that the back end is easy to use. If we have suggestions for the ticket software, they are listened to and sometimes add to the workflow. It is has been very easy to the scan features, and box office works great. Even though we didn't get use the new updates this year, we think they would have been AMAZING! Cons I'd still like some additional reporting options and/or the ability to query specific reports. Alternatives considered [Etix](https://www.capterra.com/p/9348/Etix/) Review Source EB Elizabeth B. Director of Marketing & Events Entertainment Used the software for: 2+ years ### "Saffire Review " February 15, 2023 5.0 Our transition to Saffire has been great not only because of increased revenues, but because of the easy integration between website and ticketing and their passion to help us reach success. Their team is committed to providing the best experiences for both merchant and consumer with easily accessible resources, hands-on support at all times, and simple to use platforms. Pros The ease of functionality between ticketing and website as everything is on the same platform and simple to learn and use. Cons While the platform is easy to use, there are some aspects that can only be changed/edited by Saffire reps, so not being able to change everything on your own can be inconvenient at times. However, this has never caused a big issue. Review Source DA Darci A. Event Coordinator Events Services Used the software for: 2+ years ### "Good people to have on your team!" May 8, 2020 5.0 In the events industry, you GET to be a customer service guru. You GET to answer a number of different questions. You GET to work with a number of different people, groups, organizations, businesses. The fact that we don't get a number of questions regarding our ticket sales, is GOLD. The platform works. Working with Saffire is like having another member in your office who handles all of that side of the job. Big fan over in WA. ( I stole that from \[SENSITIVE CONTENT HIDDEN\].) Pros Not only is it user friendly for our guests, it is completely user friendly for us on the back end. SPARK sparkles for all of us here. We need to change a date, or some verbiage: SPARK. Done. If we run into something we aren't sure about, the entire Team at Saffire is willing to help us out too, but we do love our coach. It's something that is a little bit more difficult: Yo, \[SENSITIVE CONTENT HIDDEN\]! Done. Cons There has been ONE limitation. We wanted to sell tickets in a grouping type of a scenario: 2 for $198, but we couldn't choose two seats with one ticket purchase. Seriously, not a big deal, we just sold them for $99. So, why am I even mentioning this...? Review Source AS April S. Box Office Coordinator Entertainment Used the software for: 2+ years ### "Taking the lead" February 14, 2023 4.0 Having the ability to control my events from start to finish has allowed me to better serve my venue. They have been so accommodating by customizing reports and the tools to allow me and my team to meet the needs of our clients and customers. The support and knowledge from the Saffire team is absolutely amazing, the experience has been like none other.......I wish we had them years ago. Pros I enjoy being able to manage my events from beginning to end, creating my own maps has been a game changer. Cons Not being able to have discount per price point. Review Source JS John S. CEO Entertainment Used the software for: 2+ years ### "Saffire is the champ competitors are trying to beat" February 15, 2023 5.0 I feel very comfortable going to any of the Saffire team members to get answers, improve and help make our business grow. Pros Saffire is unquestionably the best system from top to bottom. Website, ticketing and whatever else you might need, Saffire can help. I’ve always admired how the Saffire family is out in the community, knows all their customers, and serves each like they are the only one. If other companies modeled Saffire, success would be guaranteed! Cons No cons. Just a simple learning curve needs to be considered. Everyone on our team is comfortable with all phases of Saffire. Review Source MS Maiken S. VP Events Services Used the software for: 6-12 months ### "Wishing we had moved to Saffire sooner!" February 15, 2023 5.0 We changed over to Saffire for our shopping cart and ticketing platform about a year ago, and we couldn't be happier. The team has been easy to work with, responsive, and has ultimately helped our team save time (and ticketing headaches). I would highly recommend Saffire to anyone looking to change over from hard copy tickets to digital (which we did - and we couldn't be happier), as well as general ticketing needs. Pros I am not tech savvy, and the backend is SO easy for me to operate, the reporting is so easy to understand, the tickets are so easy to manipulate in the way you need (whether that's sending out comps, or putting some on hold, or releasing those holds, etc.) Cons I wish we had thought to make sure the end users ticket included a map of their seats, which we will be adding next year. Since we are a very large parade/festival, we had some folks who weren't familiar with the seating locations and a map that showed street names (because we take place on a 4mile stretch of road) would have been great. Definitely adding in the future! Review Source SN Stephen N. Festival Chairman Events Services Used the software for: 2+ years ### "Great partnership" February 24, 2023 5.0 Pros We've been using Saffire for over the past 5 years and have created a great relationship with all of the team. Starting out with only the website and now to present day using every product they have to offer (website, ticketing, and blast pass), we are definitely team Saffire! The backend of website is easy to use and full of tools to make us successful. Ticketing platform is rock solid and easy to use pre-festival and onsite. We've gone all in with the Blastpass system, by building our own trailers this year to hold the kiosks to house them during festival; and the onsite staff is very knowledgeable, friendly, and dedicated to making our event the best. Their entire platform is reliable, easy to use, and full of features to help our event. Partnering with Saffire has accredited to our success and we look forward to working with them for years to come. Cons I really don't have anything i don't like Review Source SH Shyla H. Fairgrounds Manager Events Services Used the software for: 2+ years ### "Game-Changer for Large Events and Venues!" May 18, 2020 5.0 Year after year the Saffire Team is innovating new ways to make my life easier. There's a lot of stress with putting on large events but knowing I have a reliable program with an excellent support team on-call, makes ticketing is one piece I don't need to stress about. The "Box Office" was a game changer for my superiors since I am able to run a report and reconcile that against our cash boxes after each event. Box Office also is very easy for my volunteers/employees to run. Overall, I would recommend Saffire to anyone. Pros I love how user friendly the setup is. If you have time to go through the videos and self-teach the opportunities are endless. If you don't have time or you're just unsure on something, the support team and our main contact \[SENSITIVE CONTENT HIDDEN\] are extremely easy to get a hold of and will get you all set up ASAP. They also get problems fixed quickly which is a huge stress reliever when you are on the receiving end of customers due to "technical issues". Cons It is a large expense, but if you have the ability to invest in your business, you won't be disappointed in this product. Reason for choosing SaffireTix From what I heard, the manager met the Saffire Team at Fair Convention and she was hooked. We did not have a website or any online ticketing platform before that. We just used homemade paper tickets and tracked sales manually. Review Source JC James C. Festival programmer Motion Pictures and Film Used the software for: 2+ years ### "Life Saver" May 22, 2020 5.0 Can't say enough good things. They are easy to reach, fast to help and it has elevated our business. A big reason we've gone from relative obscurity to tops in the business is because of Saffire. Pros It's very easy to use. With a film festival, we have a relatively large volunteer staff that changes from year to year. It's never an issue to get people trained and ready to use the software. Cons Never had an issue with the software. Nothing negative to say. Review Source SB Stephanie B. Sales & Event Planning Entertainment Used the software for: 2+ years ### "Best Company Ever!" May 8, 2020 5.0 The Saffire team is amazing and is always there to help you! Plus they are great about listening to your needs as a company and working with you to get what you need. Pros It’s super user friendly on both the buyer and sellers sides. Also the support you get from Saffire is unmatched! Cons It takes a while to learn all the aspects that it offers. Reason for choosing SaffireTix They understand our business and are always willing to help you anyway they can. Plus it was a One stop shop for all the things we needed as a company! Review Source JM John M. Fair Committee / BOD Non-Profit Organization Management Used the software for: 2+ years ### "Saffire Receommendation" May 8, 2020 5.0 I have been able to create very informative reports on attendees by time of day and what type of ticket used. The ability to have data at this level has been very helpful. Pros The online learnings were quick and targeted. Sometimes I think it is too easy that I must have missed something. The whole Saffire team is great to work with, they welcome any questions. Informs you of choices to make reporting easier. Cons Saffire continues to improve as they listen to their Customers on how they use the software. Reason for choosing SaffireTix The Saffire team was very personable and took the time to listen to what we were looking for and understanding our needs and desires. Switched from [ExtremeTix](https://www.capterra.com/p/71001/ExtremeTix/) Flexibility in use Review Source CI Charva I. Vice President Marketing & Sponsorship Development Entertainment Used the software for: 1-2 years ### "Efficient, Functional, Great" May 13, 2020 5.0 We were already using Saffire for our website so integrating the ticketing system just made sense. The team is extremely easy to work with and very helpful in solving problems. Overall, we've had a great experience with SaffireTix. Pros The software is very user friendly and the staff is extremely efficient and helpful when you do run into a problem. Cons The ability to provide different codes for each item sold in one package. It was confusing to our guests. Also, the ability to do partial refunds to avoid frustration for our guests. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.