# Insocial Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Insocial Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more.

Source: https://www.capterra.com/p/203266/Insocial

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# 

 Insocial Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Insocial

## What is Insocial?

Insocial allows you to collect customer feedback at any moment during the customer journey and to gain actionable insights that can be used to optimise your customer experience. What makes us unique is our personal and flexible service. We help you transform to a completely customer focused organisation, who wins from all competitors in terms of CX. We with Insocial can measure: Brand Experience, Customer Experience, Service Experience, User Experience, Employee Experience!

## What is Insocial used for?

[Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/)[Review Management](https://www.capterra.com/review-management-software/)

Top alternative

Featured

Overall rating

Based on 15 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$250

Per Feature, Per Month

Free trial  
not available

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Do you work for Insocial?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.insocial.eu/en&name=Insocial)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Insocial

4.9 (15)

VS.

[4.7 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting Price

$250

Per Feature, Per Month

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (15)

Ease Of Use

4.7 (1,549)

Value For Money

4.7 (15)

Value For Money

4.5 (1,211)

Customer Service

5.0 (15)

Customer Service

4.5 (1,143)

## Insocial alternatives

[4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/)

Starting price

Contact vendor for pricing

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

[4.6 (41)](https://www.capterra.com/p/239159/GatherUp/reviews/)

Starting price

$99.00

Per User, Per Month

[4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/203266/Insocial/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Customizable Forms

4.3 (6)

33.33% of 6 reviewers that rated this feature as important or highly important

Customize contracts and forms to collect specific information

Data Visualization

4.7 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Graphical representation of data

Reporting/Analytics

4.5 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Surveys & Feedback

5.0 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Gauge satisfaction and receive information for improvement and success

Negative Feedback Management

4.2 (5)

20.00% of 5 reviewers that rated this feature as important or highly important

Identify, track, and respond to negative feedback

Customizable Templates

4.5 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Pre-designed layouts that can be customized to match preferences and requirements

Insocial 67 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Analyze survey results via statistical testing or crosstabs directly within the software

Import and export data to and from software applications

Graphical representation of data

Assemble applications and processes by dragging over and arranging pre-built components

Create and send email blasts/campaigns

Reminders sent via email

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Distribute a survey via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Collect information from multiple sources

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Manage and support multiple languages

Identify, track, and respond to negative feedback

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Practice of collecting data and responses for market research/surveys without an internet connection

Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group

Survey design technique that directs respondents to different questions based on their previous answers

Integration of respondents' answers from previous survey questions into subsequent questions or text

Randomize the displayed order of questions and answer options

Ratings/Reviews

Analyze and gain insights into data in real-time

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Ensure the answer provided fits set parameters (numerical, positive number, etc.)

Automatically monitor and receive alerts for any new online reviews

Notifies a business when a review is left

Allows businesses to request reviews from their customers

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Optimize and manage the search engine optimization efforts for a website or digital content

Survey popup over a webpage to specific users based on their behavior

Skip over or route respondents to different questions based on their previous answers

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Market event via social media tools

Allows businesses to share their videos on social media.

Allow media to be embedded in the question or answer options

Create and manage surveys

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, save, and re-purpose templates for emails, forms, etc.

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Modifying a website's URL to enhance readability, branding, or campaign alignment

Interact with data visualization elements, such as charts and graphs, to drill down into data

Seamlessly integrates with 3rd party websites

An extended application or connector that enables users to perform additional services with their current set of tools

Get Advice

We can help you find the software with the features you need.

Features

4.6 (15)

4.6

Based on 15 reviews

## Pricing

Value for money

4.7 (15)

Basic

$250.00

Per Feature,Per Month

Value for money

4.7 (15)

4.7

Based on 15 reviews

## Integrations

[

Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[

TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[

Coosto](https://www.capterra.com/p/194302/Coosto/)[

Saysimple](https://www.capterra.com/p/189998/Social-Messaging-Automation-Platform/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (15)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (15)

5.0

Based on 15 reviews

## User reviews

Overall rating

4.9

Based on 15 reviews

Filter by rating

5(14)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MB

Michael B.

Lead Developer

Management Consulting

### "Highly recommended!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 12, 2024

Clear communication with friendly and expert employees. A fast and easy process of implementation.

Pros

Very high maturity level of the product. Clear service. Fast responses by employees.

Cons

I can think of nothing negative to mention.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

WV

Wilbert v.

Algemeen Directeur

Information Technology and Services

### "Klantbeleving op basis van feiten ipv gevoel"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 3, 2023

Pros

Makkelijk in het gebruik en bovendien ook te koppelen met ERP/CRM/Topdesk systemen voor het geautomatiseerd uitvragen van klantbeleving. Formulieren zijn eenvoudig aan te passen.Ondersteuning van Insocial medewerkers is erg goed.

Cons

Niet echt een nadeel van Insocial, maar een goed zicht op de klantreis en de belangrijkste touchpoints is noodzakelijk om de juiste uitvraag te doen.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 5, 2023

Thanks for this positive review, Wilbert! We value you immensely as a long-term customer of insocial. We have already done great things regarding customer experience for your business and can't wait for more such projects!

YB

Youandi B.

Manager Research & Development

Computer Software

### "Feedback is een cadeautje"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 30, 2023

Binnen NCCW hebben wij heel lang de aanname gedaan dat wij wisten hoe een klant / gebruiker over ons dacht. Maar dat kun je alleen maar weten als je de klant / gebruiker zelf vraagt. Hiermee krijg je de mogelijkheid om je product en de diensten verder te verbeteren.

Pros

Op een laagdrempelige manier halen wij feedback op bij onze klanten / gebruikers. Door het gebruik van business rules wordt een klant niet overvraagd

Cons

Er zijn wat mij betreft geen nadelen.

Reasons for choosing Insocial

Ik werk al geruime tijd met Insocial, ook bij andere werkgevers. Hierdoor is het niet meer nodig om andere producten te overwegen.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 5, 2023

Thank you Youandi for this amazing review! We value you immensely as a long-term customer of insocial. Happy to hear our insights helps NCCW to improve and create more satisfied customers.

EC

Edwin C.

Marketing Manager

Information Technology and Services

### "Insocial gives us valuable insights in our customer experiences"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 23, 2023

Pros

An one-stop-shop feedbackplatform to measure all experiences and a nice team to partner with

Cons

Integration took a little bit longer than planned, but the positive thing was that our input was being built in directly into the platform which saved us money on customizations and a better standard product in the end

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 5, 2023

Thank you so much for the positive review Edwin! We are working on a faster onboarding, so we'll definitely take your feedback on board. Now let's get to work on service excellence!

FK

Frank K.

Manager Services Operations

Information Technology and Services

### "Insocial easy to integrate in your business proces and easy to use. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 15, 2023

This product gives our organisation an easy and good overview of how they experience our service.

Pros

Intergation with our business process was easy.

Cons

What we mis is when you discuss with te customer after you receive the feedback there is no possiblity to register what you did discuss with the customer.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 16, 2023

Hi Frank, Thank you so much for the positive review! We love to hear what our customers think. Valid point about the possibility to add further feedback updates! We will definitely take your feedback into consideration. Best regards, Team Insocial

VV

Victor v.

Domain Expert Customer Satisfaction

Information Technology and Services

### "Great organization to work with."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 8, 2022

We wanted to get a better grip on how customers experience our company, software and services and provide those customers with an extra channel to give feedback and advice. InSocial helps to facilitate this, both with their platform capabilities as with their expertise and support.

Pros

The basic things you work with most are very intuitive and do not really need much training or explanation. It has a nice look&feel to provide our customer with a good experience, which was very important for us. Although we haven't utilized all the integration possibilities, we're confident that the platforms API will support our needs.

Cons

There's a lot of insights you can already get from the data that's collected. I think there's an opportunity to standardize certain insights even more, so that (admin) users can become even more self sufficient in getting those deep dive insights.

Reasons for choosing Insocial

We had the best cultural fit with InSocial and they also ticked almost all of the boxes on our requirements. I pricing there's a lot of choices out there from free to very expensive. For our own maturity level and goals InSocial proved to be the best choice.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JT

Jacqueline T.

Founder

Health, Wellness and Fitness

### "Nice feedback tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 8, 2022

Pros

User friendly! Nice dashboard to work with the reviews

Cons

For now I'm fine, I don't miss anything. Maybe in the future I want to add more surveys, not sure if that's possible within the current membership.

Reasons for choosing Insocial

Good support and nice feedback forms

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JV

jessie v.

Engagement Officer

Human Resources

### "interesting and valuable information!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 1, 2022

we now have a clear understanding of where the bottlenecks lie at every level within our company. But it is also nice to read that we have satisfied customers.

Pros

Easy to use, very professional organization!

Cons

It would be ideal if you could easily forward a review to a contact per e-mail. Or be able to follow up on the review and add a status to it in the system from Insocial.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RV

Renske v.

Strategisch manager

Facilities Services

### "Successful partnership :)"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 17, 2022

Pros

The communication is always good. They respond quickly when you have questions and they always make time to fix problems on a short term.

Cons

There is still space for improvements for example in the dashboarding. But they are it continuously.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MR

Mirjam R.

Chief of Staff

Sports

### "Perfect"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 20, 2022

Perfect!

Pros

We used the reporting to get insights on how members and employees value our company. Through InSocial we learned where we can improve, but also where can further strengthen our organization. The assistance from Laurien was fast, helpful, proactive and extremely insightful.

Cons

The speed when analyzing. When changing between teams for example.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/203266/Insocial/reviews/)

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