--- title: "Insocial Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Insocial Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/203266/Insocial/" page_type: "product" language: "en" --- # Insocial Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Insocial ## What is Insocial? With Insocial you can gather customer feedback as well as customer reviews. The reviews appear in real time in our dashboard and you can publish them directly to your website, follow up on negative reviews and share them within Google Search or on your social media platforms. A great way to create more awareness for your brand and boost your sales. ## What is Insocial used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/)[Review Management](https://www.capterra.com/review-management-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $250 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Insocial?[Manage this product listing](https://www.g2.com/products/insocial/claim_requests/new?auto=true) ## Insocial Overview Updated September 2026 AI summary Insocial offers customer experience, review management, and survey tools designed for businesses of all sizes. Its cloud-based platform supports feedback collection across multiple channels, sentiment analysis, and NPS surveys, with features such as customizable templates, dashboards, real-time analytics, and social media integration. Insocial also includes options for customer segmentation, engagement tracking, and flexible reporting. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Insocial 4.9 (15) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $250 Per Feature, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (15) Ease Of Use 4.6 (1,781) Value For Money 4.7 (15) Value For Money 4.4 (1,409) Customer Service 5.0 (15) Customer Service 4.3 (1,340) ## Insocial alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/) [4.6 (1,781)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201674/Enquetes-Maken/) Highest Rated [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) [4.7 (11,577)](https://www.capterra.com/p/176571/Google-Forms/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176571/Google-Forms/) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) [4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152924/Customer-Frontlines/) [View all alternatives](https://www.capterra.com/p/203266/Insocial/alternatives/) ## FAQs about Insocial Overview ### Which roles and teams benefit most from Insocial? Insocial is most used by executives, customer experience specialists, marketing teams, and operations leaders who need structured feedback and engagement insights. Directors and founders use it to monitor satisfaction trends, while marketers, service managers, and product or development leads turn feedback into campaigns, service improvements, and roadmap decisions. Answer based on 15 reviews Overview ### What company size and industries is Insocial built for? Insocial is built mainly for small businesses and IT services teams, with 60% of reviewers from small companies and 33% from Information Technology and Services. It serves Customer Experience, Customer Service, Marketing, and Management teams, with additional use in Health, Wellness and Fitness and Human Resources at 13% each, especially for customer experience. Answer based on 15 reviews Features and Usability ### What are the key features of Insocial? Insocial offers survey and feedback tools such as survey builder, customizable forms, NPS survey structure, pulse surveys, and site intercept survey. It also includes response management, sentiment analysis, real-time reporting, dashboards, and multi-channel distribution, plus access controls, APIs, third-party integrations, and customizable branding. Integrations ### Which third-party tools and platforms does Insocial integrate with? Insocial integrates with TOPdesk, Salesforce Service Cloud, Bullhorn, Coosto, and Saysimple. These catalog integrations cover customer support, CRM, and messaging workflows, giving Insocial connectivity to service and feedback processes across widely used business platforms. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Insocial offer? Insocial provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person and live online formats support guided instruction, webinars offer group-based learning, and documentation provides written reference material for self-paced review and setup guidance. Getting Started and Support ### What customer support options does Insocial offer? Insocial provides email/help desk, phone support, and chat. These channels give users direct ways to reach support for setup, account, or troubleshooting questions. No reviewer feedback is available here, so support quality, response speed, and helpfulness cannot be assessed from user comments. ## Features AI summary Based on 3,764 Review Management reviews Capterra data shows that buyers of Customer Experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Insocial supports all three of the features reviewers value most: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, track trends across responses, and turn feedback into clearer decisions, allowing teams to improve customer experiences with better visibility and faster follow-up. Feedback Management 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Surveys & Feedback 5.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Reporting/Analytics 4.5 (6) 50.00% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Negative Feedback Management 4.2 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Customizable Forms 4.3 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Data Visualization 4.7 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Graphical representation of data Insocial 74 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Service: Provide a customer-facing app that enables customers to request rides from a taxi or limousine and communicate with taxi company managers. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Decision Making: Makes informed choices based on available data and objectives - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Insights: Generates insights and reports from aggregated provider data to improve efficiencies and ready systems for audit - Marketing: Marketing tools that integrate with a website or social media, email marketing, or help create printed marketing materials. - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Randomization: Randomize the displayed order of questions and answer options - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Social Sharing: Allows businesses to share their videos on social media. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.6 (15) 4.6 Based on 15 reviews ## Pricing Value for money 4.7 (15) Basic $250.00 Per Feature,Per Month Value for money 4.7 (15) 4.7 Based on 15 reviews ## Integrations [ Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[ TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[ Coosto](https://www.capterra.com/p/194302/Coosto/)[ Saysimple](https://www.capterra.com/p/189998/Social-Messaging-Automation-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (15) 5.0 Based on 15 reviews ## User reviews Overall rating 4.9 Based on 15 reviews Filter by rating 5(14) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MB Michael B. Lead Developer Management Consulting ### "Highly recommended!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 12, 2024 Clear communication with friendly and expert employees. A fast and easy process of implementation. Pros Very high maturity level of the product. Clear service. Fast responses by employees. Cons I can think of nothing negative to mention. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WV Wilbert V. Algemeen Directeur Information Technology and Services ### "Klantbeleving op basis van feiten ipv gevoel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 3, 2023 Pros Makkelijk in het gebruik en bovendien ook te koppelen met ERP/CRM/Topdesk systemen voor het geautomatiseerd uitvragen van klantbeleving. Formulieren zijn eenvoudig aan te passen.Ondersteuning van Insocial medewerkers is erg goed. Cons Niet echt een nadeel van Insocial, maar een goed zicht op de klantreis en de belangrijkste touchpoints is noodzakelijk om de juiste uitvraag te doen. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 5, 2023 Thanks for this positive review, Wilbert! We value you immensely as a long-term customer of insocial. We have already done great things regarding customer experience for your business and can't wait for more such projects! YB Youandi B. Manager Research & Development Computer Software ### "Feedback is een cadeautje" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 30, 2023 Binnen NCCW hebben wij heel lang de aanname gedaan dat wij wisten hoe een klant / gebruiker over ons dacht. Maar dat kun je alleen maar weten als je de klant / gebruiker zelf vraagt. Hiermee krijg je de mogelijkheid om je product en de diensten verder te verbeteren. Pros Op een laagdrempelige manier halen wij feedback op bij onze klanten / gebruikers. Door het gebruik van business rules wordt een klant niet overvraagd Cons Er zijn wat mij betreft geen nadelen. Reasons for choosing Insocial Ik werk al geruime tijd met Insocial, ook bij andere werkgevers. Hierdoor is het niet meer nodig om andere producten te overwegen. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 5, 2023 Thank you Youandi for this amazing review! We value you immensely as a long-term customer of insocial. Happy to hear our insights helps NCCW to improve and create more satisfied customers. EC Edwin C. Marketing Manager Information Technology and Services ### "Insocial gives us valuable insights in our customer experiences" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2023 Pros An one-stop-shop feedbackplatform to measure all experiences and a nice team to partner with Cons Integration took a little bit longer than planned, but the positive thing was that our input was being built in directly into the platform which saved us money on customizations and a better standard product in the end Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 5, 2023 Thank you so much for the positive review Edwin! We are working on a faster onboarding, so we'll definitely take your feedback on board. Now let's get to work on service excellence! FK Frank K. Manager Services Operations Information Technology and Services ### "Insocial easy to integrate in your business proces and easy to use. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2023 This product gives our organisation an easy and good overview of how they experience our service. Pros Intergation with our business process was easy. Cons What we mis is when you discuss with te customer after you receive the feedback there is no possiblity to register what you did discuss with the customer. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 16, 2023 Hi Frank, Thank you so much for the positive review! We love to hear what our customers think. Valid point about the possibility to add further feedback updates! We will definitely take your feedback into consideration. Best regards, Team Insocial VV Victor V. Domain Expert Customer Satisfaction Information Technology and Services ### "Great organization to work with." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2022 We wanted to get a better grip on how customers experience our company, software and services and provide those customers with an extra channel to give feedback and advice. InSocial helps to facilitate this, both with their platform capabilities as with their expertise and support. Pros The basic things you work with most are very intuitive and do not really need much training or explanation. It has a nice look&feel to provide our customer with a good experience, which was very important for us. Although we haven't utilized all the integration possibilities, we're confident that the platforms API will support our needs. Cons There's a lot of insights you can already get from the data that's collected. I think there's an opportunity to standardize certain insights even more, so that (admin) users can become even more self sufficient in getting those deep dive insights. Reasons for choosing Insocial We had the best cultural fit with InSocial and they also ticked almost all of the boxes on our requirements. I pricing there's a lot of choices out there from free to very expensive. For our own maturity level and goals InSocial proved to be the best choice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jacqueline T. Founder Health, Wellness and Fitness ### "Nice feedback tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2022 Pros User friendly! Nice dashboard to work with the reviews Cons For now I'm fine, I don't miss anything. Maybe in the future I want to add more surveys, not sure if that's possible within the current membership. Reasons for choosing Insocial Good support and nice feedback forms Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JV jessie V. Engagement Officer Human Resources ### "interesting and valuable information!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 1, 2022 we now have a clear understanding of where the bottlenecks lie at every level within our company. But it is also nice to read that we have satisfied customers. Pros Easy to use, very professional organization! Cons It would be ideal if you could easily forward a review to a contact per e-mail. Or be able to follow up on the review and add a status to it in the system from Insocial. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RV Renske V. Strategisch manager Facilities Services ### "Successful partnership :)" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 17, 2022 Pros The communication is always good. They respond quickly when you have questions and they always make time to fix problems on a short term. Cons There is still space for improvements for example in the dashboarding. But they are it continuously. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MR Mirjam R. Chief of Staff Sports ### "Perfect" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 20, 2022 Perfect! Pros We used the reporting to get insights on how members and employees value our company. Through InSocial we learned where we can improve, but also where can further strengthen our organization. The assistance from Laurien was fast, helpful, proactive and extremely insightful. Cons The speed when analyzing. When changing between teams for example. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/203266/Insocial/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.