# Insocial Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Insocial the right Customer Experience solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203266/Insocial/reviews --- Insocial 4.9 (15) [View alternatives](https://www.capterra.com/p/203266/Insocial/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Insocial Ease of use 4.7 Customer Service 5.0 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Michael B. Lead Developer Management Consulting Used the software for: 6-12 months ### "Highly recommended!" December 12, 2024 5.0 Clear communication with friendly and expert employees. A fast and easy process of implementation. Pros Very high maturity level of the product. Clear service. Fast responses by employees. Cons I can think of nothing negative to mention. Review Source CS Carel S. Marketeer Leisure, Travel & Tourism Used the software for: 2+ years ### "Insocial, the tool for understanding your customer!" March 11, 2022 5.0 With Insocial we can better understand our customers and therefore improve our company. Pros The software gathers feedback on all of the customers' touch points. You really understand the good and the bad of your company, so you can improve and grow. All of the data is gathered in a dashboard and you can combine them and visualize them as you wish. Besides that it's a great team to work with! Really enjoyed working together. Cons The software is constantly improving! So if there are any cons about this software; then you can always address this to the Customer Succes team, so they can help out and evolve the platform. Review Source Response from Insocial March 30, 2022 Many thanks for the positive feedback, Carel! Glad you are a trusting customer for two years now. Here's to more years of cooperation. MR Mirjam R. Chief of Staff Sports Used the software for: Less than 6 months ### "Perfect" July 20, 2022 4.0 Perfect! Pros We used the reporting to get insights on how members and employees value our company. Through InSocial we learned where we can improve, but also where can further strengthen our organization. The assistance from Laurien was fast, helpful, proactive and extremely insightful. Cons The speed when analyzing. When changing between teams for example. Review Source VV Victor V. Domain Expert Customer Satisfaction Information Technology and Services Used the software for: Less than 6 months ### "Great organization to work with." December 8, 2022 5.0 We wanted to get a better grip on how customers experience our company, software and services and provide those customers with an extra channel to give feedback and advice. InSocial helps to facilitate this, both with their platform capabilities as with their expertise and support. Pros The basic things you work with most are very intuitive and do not really need much training or explanation. It has a nice look&feel to provide our customer with a good experience, which was very important for us. Although we haven't utilized all the integration possibilities, we're confident that the platforms API will support our needs. Cons There's a lot of insights you can already get from the data that's collected. I think there's an opportunity to standardize certain insights even more, so that (admin) users can become even more self sufficient in getting those deep dive insights. Reason for choosing Insocial We had the best cultural fit with InSocial and they also ticked almost all of the boxes on our requirements. I pricing there's a lot of choices out there from free to very expensive. For our own maturity level and goals InSocial proved to be the best choice. Review Source FK Frank K. Manager Services Operations Information Technology and Services Used the software for: 6-12 months ### "Insocial easy to integrate in your business proces and easy to use. " March 15, 2023 5.0 This product gives our organisation an easy and good overview of how they experience our service. Pros Intergation with our business process was easy. Cons What we mis is when you discuss with te customer after you receive the feedback there is no possiblity to register what you did discuss with the customer. Review Source Response from Insocial March 16, 2023 Hi Frank, Thank you so much for the positive review! We love to hear what our customers think. Valid point about the possibility to add further feedback updates! We will definitely take your feedback into consideration. Best regards, Team Insocial jV jessie V. Engagement Officer Human Resources Used the software for: 1-2 years ### "interesting and valuable information!" September 1, 2022 5.0 we now have a clear understanding of where the bottlenecks lie at every level within our company. But it is also nice to read that we have satisfied customers. Pros Easy to use, very professional organization! Cons It would be ideal if you could easily forward a review to a contact per e-mail. Or be able to follow up on the review and add a status to it in the system from Insocial. Review Source HV Hetty V. Algemeen Directeur Human Resources Used the software for: 2+ years ### "Happy with insocial" June 12, 2020 5.0 Very good Pros That it is easy tot use and the support Cons Nothing at all. IT is what we expected . Review Source JT Jacqueline T. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Nice feedback tool" September 8, 2022 5.0 Pros User friendly! Nice dashboard to work with the reviews Cons For now I'm fine, I don't miss anything. Maybe in the future I want to add more surveys, not sure if that's possible within the current membership. Reason for choosing Insocial Good support and nice feedback forms Review Source RV Renske V. Strategisch manager Facilities Services Used the software for: 1-2 years ### "Successful partnership :)" August 17, 2022 5.0 Pros The communication is always good. They respond quickly when you have questions and they always make time to fix problems on a short term. Cons There is still space for improvements for example in the dashboarding. But they are it continuously. Review Source EC Edwin C. Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "Insocial gives us valuable insights in our customer experiences" March 23, 2023 5.0 Pros An one-stop-shop feedbackplatform to measure all experiences and a nice team to partner with Cons Integration took a little bit longer than planned, but the positive thing was that our input was being built in directly into the platform which saved us money on customizations and a better standard product in the end Review Source Response from Insocial April 5, 2023 Thank you so much for the positive review Edwin! We are working on a faster onboarding, so we'll definitely take your feedback on board. Now let's get to work on service excellence! YB Youandi B. Manager Research & Development Computer Software Used the software for: 2+ years ### "Feedback is een cadeautje" March 30, 2023 5.0 Binnen NCCW hebben wij heel lang de aanname gedaan dat wij wisten hoe een klant / gebruiker over ons dacht. Maar dat kun je alleen maar weten als je de klant / gebruiker zelf vraagt. Hiermee krijg je de mogelijkheid om je product en de diensten verder te verbeteren. Pros Op een laagdrempelige manier halen wij feedback op bij onze klanten / gebruikers. Door het gebruik van business rules wordt een klant niet overvraagd Cons Er zijn wat mij betreft geen nadelen. Reason for choosing Insocial Ik werk al geruime tijd met Insocial, ook bij andere werkgevers. Hierdoor is het niet meer nodig om andere producten te overwegen. Review Source Response from Insocial April 5, 2023 Thank you Youandi for this amazing review! We value you immensely as a long-term customer of insocial. Happy to hear our insights helps NCCW to improve and create more satisfied customers. WV Wilbert V. Algemeen Directeur Information Technology and Services Used the software for: 2+ years ### "Klantbeleving op basis van feiten ipv gevoel" April 3, 2023 5.0 Pros Makkelijk in het gebruik en bovendien ook te koppelen met ERP/CRM/Topdesk systemen voor het geautomatiseerd uitvragen van klantbeleving. Formulieren zijn eenvoudig aan te passen.Ondersteuning van Insocial medewerkers is erg goed. Cons Niet echt een nadeel van Insocial, maar een goed zicht op de klantreis en de belangrijkste touchpoints is noodzakelijk om de juiste uitvraag te doen. Review Source Response from Insocial April 5, 2023 Thanks for this positive review, Wilbert! We value you immensely as a long-term customer of insocial. We have already done great things regarding customer experience for your business and can't wait for more such projects! LV L.D. V. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Insocial brengt inzichten voor klantgerichte innovatie " June 5, 2020 5.0 resultaatgericht, flexibel, continue vernieuwend Pros dankzij Insocial hebben wij meer dan 100.000 reviews van onze klanten ontvangen. Dit geeft ons inzicht in hoe onze klant onze diensten waardeert. Maar minstens zo belangrijk zijn de suggesties die klante geven voor verbeteren klantervaring. Voor ons bedrijf is dit de belangrijkste bron voor het continue verbteren van onze service en brengen van relevante innovatie. Insocial heeft ons flexibel geholpen om revieuw funnel zo effectief mogelijk in te richten. Verder denken zij continue mee over verdere verbeteringen. Cons Het liefst zouden wij onze gehele - dus ook telefonisch - klantservice aan Insocial uitbesteden, maar dit beschouwen zij niet als hun core. Reason for choosing Insocial prijs - kwaliteit en de bevlogenhied van de mensen achter Insocial Review Source LS Leon S. Directeur Information Technology and Services Used the software for: 2+ years ### "Veel beter inzicht in klanttevredenheid en betere klachtenoplossing" June 5, 2020 5.0 Ik werk inmiddels al een paar jaar met InSocial en het is een fijne partner. Ze hebben professionele mensen in dienst en denken graag met je mee! Pros Door InSocial kunnen salons die op ons platform zitten op ieder moment zien hoe tevreden hun klanten zijn en kunnen ze snel contact opnemen met mensen waarbij dat niet het geval is. hiermee zorgen we voor een hogere klanttevredenheid overall en minder negatieve reacties op publieke kanalen! Cons Als je InSocial gaat gebruiken krijg je pas echt inzicht in de tevredenheid van je klanten en dat kan soms even pijnlijk zijn. Als we echt naar de software kijken, het is een risico dat je loyale klanten te vaak om hun mening gaat vragen wat wel eens als storend kan worden ervaren maar de mensen van InSocial denken daar goed in mee om dat te voorkomen. Review Source JM Janske M. Marketing Manager Furniture Used the software for: 1-2 years ### "Inzichtelijk" August 10, 2020 5.0 Korte lijn, duidelijke afspraken en ze komen de afspraken ook na. Pros Grootste pluspunt is het inzicht in je customer journey in fases voor - tijdens en na de verkoop. De maandelijkse rapportage is inzichtelijk en mooi opgezet. Cons Voor het programma insight is ruimte voor verbetering, maar dat zit eraan te komen. Daarnaast vind ik dat je voor het programma wel echt een uitleg gehad moet hebben en het vaak moet gebruiken om het helemaal door te hebben. Reason for choosing Insocial nvt Switched from [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Mogelijkheden bij Insocial Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.