--- title: "MetaMap Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MetaMap Software - reviews, pricing plans, popular comparisons to other Authentication products and more." source_url: "https://www.capterra.com/p/203461/Mati/" page_type: "product" language: "en" --- # MetaMap Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) MetaMap ## What is MetaMap? Unlock borderless growth with our metamap's, a customizable trust workflow that empowers service providers to reach more customers. MetaMap surfaces merits in the form of legal, financial, and work data, so companies can provide services to their customers, regardless of who they are or where they live. Access the world of validated data, organized into merits. Open the door to more customers by assessing them based on comprehensive, evidence-based merits, not rigid scores or guesses. ## What is MetaMap used for? [Authentication](https://www.capterra.com/authentication-software/)[Identity Verification](https://www.capterra.com/identity-verification-software/)[KYC](https://www.capterra.com/kyc-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MetaMap?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.metamap.com/&name=MetaMap) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MetaMap 4.1 (9) VS. [4.8 (13)](https://www.capterra.com/p/201476/Ondato/reviews/) Starting Price Contact vendor Starting Price $259 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (9) Ease Of Use 4.9 (13) Value For Money 4.1 (8) Value For Money 4.7 (12) Customer Service 4.6 (9) Customer Service 4.8 (12) ## MetaMap alternatives [4.9 (28)](https://www.capterra.com/p/199701/Persona/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [5.0 (3)](https://www.capterra.com/p/213867/AU10TIX/#reviews) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (16)](https://www.capterra.com/p/160754/KYC-Portal/reviews/) Starting price $28000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (10)](https://www.capterra.com/p/230599/iDenfy/reviews/) Starting price $1.20 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/203461/Mati/alternatives/) ## FAQs about MetaMap Overview ### What company size and specific industries is MetaMap built for? MetaMap is designed for FinTech companies such as neobanks, lenders, crypto firms, payment providers, wallet services, crowdfunding platforms, and insurers, as well as e-commerce and sharing economy businesses in sectors like mobility and delivery. The target company size is not specified, but the product clearly focuses on these industry types. Features and Usability ### What are the key features of MetaMap? MetaMap offers identity verification, biometric authentication, and age verification for onboarding and access checks. It also includes AML compliance, PEP screening, watch list monitoring, fraud detection, and risk alerts, plus workflow management, document storage, reporting and analytics, API access, and third-party integrations. Getting Started and Support ### What training and onboarding options does MetaMap offer? MetaMap provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review and step-by-step lookup as needed. Getting Started and Support ### What customer support options does MetaMap offer? MetaMap provides email/help desk, a knowledge base, and chat support. No reviewer feedback about support quality is available, so there is no evidence to describe response times, helpfulness, or common frustrations. The listed channels indicate multiple ways for users to seek help and find product information. ## Features AI summary Based on 1,100 Authentication reviews Capterra reviewers highlight these features as the top priorities when evaluating authentication software: - **Secure Login** (**69%** of reviewers rated this feature as critical) - **Two-Factor Authentication** (**66%**) - **Multi-Factor Authentication** (**61%**) MetaMap supports **Multi-Factor Authentication**, but it does not include **Secure Login** or **Two-Factor Authentication**. Instead, it offers **Mobile Authentication** (**57%**), which still covers an important buyer need. This mix can help businesses add extra identity checks during sign-in, providing teams with stronger account protection and more control over user access. Multi-Factor Authentication 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Request two or more credentials to prove user's identity before granting access to systems Mobile Authentication 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Verify user identity through mobile devices Alerts/Notifications 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Biometrics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns. Compliance Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier MetaMap 30 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Age Verification: A way for institutions and businesses to check the age of their customers/clients. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - AML Compliance: Anti-money laundering compliance helps businesses uncover suspicious financial activity - API: Application programming interface that allows for integration with other systems/databases - Authentication: Verify the identity of users/devices to enable secure access - Biometrics: Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Data Import/Export: Import and export data to and from software applications - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Fraud Detection: Identify and prevent suspicious activity - Identity Verification: Validating the identity of an individual or entity through verification of personal information or credentials - Mobile Access: Access software remotely via mobile devices - Mobile Authentication: Verify user identity through mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - PEP Screening: The process of conducting customer due diligence for any politically exposed person (PEP) - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Watch List: View and track activity related to an individual, transaction, etc. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.9 (9) 3.9 Based on 9 reviews ## Pricing Value for money 4.1 (8) ### Starting price Free trial available Value for money 4.1 (8) 4.1 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (9) 4.6 Based on 9 reviews ## User reviews Overall rating 4.1 Based on 9 reviews Filter by rating 5(3) 4(5) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent AN Anonymous User CoFounder and CEO Telecommunications ### "Technical Failure and Change of AM" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 27, 2024 We have now changed to another software provider that has more coverage and reliability. Pros Our first Account Manager was very hands on, helped us out with the integration and processes. Cons \- Change in Account Manager and some very rude Account Managers: We had about 4 account manager changes due to frequent layoffs on the team, and at certain points the same account managers had not had proper hand offs so we had times where we were left on hold while a critical bug on the MetaMap side didn't allow our users to complete their register. They told us there would be a compensation, and 6 months later, nothing. - Technical Bug: The platform has had many bugs especially in the last few months, and some additional bugs made us have to change our whole flow for a few months Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jessica B. Founder Hospitality ### "Needed Product - Gives Ease of Mind" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2022 Pros I love the collection of different solutions to make the web more secure. Cons Nothing they are filling an amazing gap. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CQ Claudia Q. COO Financial Services ### "Un producto que tienen que conocer :-)" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 3, 2022 El servicio al cliente es genial, siempre están dispuestos a escuchar y tratar de solucionar los problemas, se encuentran en línea para dar soluciones. Y si alguno no pueden lo dicen con transparencia e indican el motivo. Pros Los documentos que valida y la facilidad de integrarse es algo que resalto, también la posibilidad de que se siga el flujo por el celular o por web que facilita al usuario su interacción Cons Que la facturación no es local y eso hace que se asuma un % mayor en el pago, y aún se hacen validaciones manuales porque el modo de captura del número de identidad, así como que no es posible evitar que se omita la fecha de caducidad. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DV Diego V. CIO Financial Services ### "Evolución continua" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 29, 2022 MetaMap forma parte de nuestros procesos críticos de KYC/AML. Requeríamos una solución que brinde información muy fiable para nuestro negocio en forma ininterrumpida y MetaMap cumple con todo ello. Es notable su inversión continua en Product Development y R&D, tienen un Roadmap claro y un equipo técnico y comercial con mucho compromiso. Pros Información precisa y confiable, sin interrupciones. Dashboard muy intuitivo. Documentación de API completa y detallada. Integración muy simple. Cons Llevo tiempo pensando en contras... no le encuentro. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GF Graciela F. Head de Projetos Information Technology and Services ### "Avaliação " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 28, 2022 Pros A facilidade de utilização no dia a dia. Cons A ausência de recursos simples que facilitaria o processo. Exemplo: Lupa de busca, quantidade de clientes (contador), etc. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SE Salma Elisa G. Sr. Compliance Analyst Financial Services ### "Velocidad inmejorable" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 19, 2022 Pros Me ha encantado la rapidez de los resultados, la facilidad de integrarlo en los flujos de la empresa y la atención a cliente que hemos recibido muy personalizada. Cons La funcionalidad de los documentos personalizados, que no ha funcionado al 100%. Reasons for choosing MetaMap He usado WorldCheck, por ejemplo, y elegiría MetaMap por ofrecer un servicio más completo que ofrece un extra y es una herramienta más avanzada y amigable. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Nicola R. Jefe de Soporte Investment Management ### "Integración amigable y soporte estupendo." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 19, 2022 Fueron muy atentos y proactivos al resolver nuestras dudas en fase de test, el seguimiento fue genial y las dudas que dejamos por slack las abarcan muy rápido. Pros La facilidad y rapidez que tienen los usuarios al verificar su identidad, tardan máximo 5 minutos en hacerlo. Además en los flujos hay múltiples features que puedes probar y así agregando complejidad o facilidad a cada paso. Cons Nos gustaría poder tener una lista de IPs en las estadísticas (así como la de dispositivos) y así poder consultar si hay múltiples usuarios usando la misma IP o dispositivo. Además de un poco más de profundidad en las estadísticas. Alternatives considered [Jumio](https://www.capterra.com/p/176541/Jumio/) [Tyler Municipal Justice](https://www.capterra.com/p/80256/Incode/) Reasons for choosing MetaMap Era el mejor costo vs beneficios y la atención/seguimiento fue muy buena. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Rigoberto P. COO Banking ### "Creciendo juntos" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 18, 2022 Opinamos que ambas empresas nosotros y vosotros hemos crecido juntos, la experiencia general es buena, aunque hay cosas o procedimientos que pensamos pueden mejorarse que ya hemos comentado arriba. Pros La atención al cliente y todo el proceso de mejora que se ha ido implementando durante los últimos meses. Cons Que la empresa hace las lógicas actualizaciones periódicas que se implementan en cualquier herramienta de software, pero no avisa previamente a los clientes de estos cambios y eso provoca desconcierto, pérdida de tiempo y no permite a los clientes prepararse para los cambios que se van a implementar. Reasons for choosing MetaMap Precio competitivo y una atención muy buena durante el proceso de venta. Esa atención se ha mantenido de manera excelente durante todo el tiempo que hemos estado utilizando el producto y nos gustaría destacar la atención y el trabajo que han hecho con nosotros los Sres \[CONTENIDO SENSIBLE\]. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RK Ronald K. CTO Financial Services ### "Affordable and works out of the box." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2020 We are happy with the product features at the price it's being offered at. It's also great that the team is quite flexible about adjusting a couple of things based on feedback. Pros I love that you can configure the product remotely without having to deploy new app versions. For example, we keep switching on/off liveness checks based on the need. I also love their web hooks implementation. They enabled us attach a lot more business logic on our end. The product is very extensible. Cons I believe there needs to be a away to set extra parameters that determine verification. For example, we're having cases of expired IDs passing verification checks. One should be able to configure such. Template matching needs to be tighten up a little bit more. Reasons for choosing MetaMap First of all, they had a react native wrapper - that made it easier to roll out in our product. The on-boarding team also seemed very welcoming. And last but not least, the product is affordable. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/203461/Mati/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.