# CINNOX Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about CINNOX Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/203469/CINNOX

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# 

 CINNOX Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)

CINNOX

## What is CINNOX?

The only cloud-based platform that brings digital and telecom communications together to help businesses deliver seamless customer experiences. Be a truly omnichannel business: Centralise channels such as WhatsApp, WeChat, Facebook Messenger, SMS, Virtual Numbers, Video Conferencing, and a Web Communications Widget for Live Chat and Web Calls into one place with full customer relationship history, customer data, CRM, ticketing system, and rich insights.

## What is CINNOX used for?

[Internal Communications](https://www.capterra.com/internal-communications-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/)

Top alternative

Featured

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$19

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for CINNOX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.m800.com&name=CINNOX)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### CINNOX

0.0

VS.

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$19

Per User, Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.6 (22,590)

Value For Money

0.0 (0)

Value For Money

4.5 (15,176)

Customer Service

0.0 (0)

Customer Service

4.4 (13,441)

## CINNOX alternatives

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.6 (14,520)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

Starting price

$14.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Webex Suite](https://www.capterra.com/p/237272/Webex/)

[4.4 (7,395)](https://www.capterra.com/p/237272/Webex/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/237272/Webex/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

API

Application programming interface that allows for integration with other systems/databases

Audio Calls

Ability to make voice calls within the system

Auto-Dialer

System that automatically dials calls

CINNOX 61 features

An @mention is a way to tag or notify a specific person about a message/post

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Application programming interface that allows for integration with other systems/databases

Ability to make voice calls within the system

System that automatically dials calls

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Provides a channel for team members to share media files, communicate, and work together

Computer-telephony integration is the use of computers to manage telephone calls

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Add customized logos and colors to align with company branding

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Electronic storage of staff/employee contact information and job status in a centralized repository

Public or private sharing of digital files such as documents, audio/video, images, and more

Move files across different systems or networks

A call center that primarily receives calls, typically customer service focused

Organize, prioritize, and manage incoming communications

Track interaction history by documenting conversations for contacts

Ability to chat online in real time

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Form to collect visitor contact information when live chat isn't available

A call center that primarily makes calls, typically sales focused

Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet

Send messages to selected individual(s) from the entire audience

Copy on the page or chat window encouraging the user to engage with the chat option

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with customers, users, etc.

Active monitoring of systems, applications, or networks

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Digitally share screen view with others

Search and filter data across systems to locate required information by entering keywords or certain criteria

Allow customers/users to submit support queries and service requests

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Presenter can see and hear participants and vice versa.

Profiles of users providing basic information

Connect with meeting participants remotely over video

Store and manage online video content

Allows users to view videos without downloading media files

Supports various video file formats

Computer-based system that allows users to send and receive voice messages

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## Pricing

Free Trial

Digital Commerce

$19.00

Per User,Per Month

It includes:

-   Unified communications
-   Enquiry
-   Screen and file sharing
-   Audio and Video Conference
-   Routing rules
-   Enquiry streaming/transfers
-   Data visibility
-   30 day conversation & report history
-   2GB media storage/license

Omnichannel Contact Centre

$59.00

Per User,Per Month

It includes:

-   Everything in Digital Commerce
-   Omnichannel communication
-   Telephony capability (PSTN+IP calls)
-   Audio transcription
-   Advanced Routing
-   Virtual Number
-   Chatbot integrations
-   Zapier integrations
-   Open API, Advanced Security
-   Customisable roles/permissions
-   3GB media storage/license
-   180 day conversation & report history

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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