--- title: "CINNOX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CINNOX Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/203469/CINNOX/" page_type: "product" language: "en" --- # CINNOX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) CINNOX ## What is CINNOX? The only cloud-based platform that brings digital and telecom communications together to help businesses deliver seamless customer experiences. Be a truly omnichannel business: Centralise channels such as WhatsApp, WeChat, Facebook Messenger, SMS, Virtual Numbers, Video Conferencing, and a Web Communications Widget for Live Chat and Web Calls into one place with full customer relationship history, customer data, CRM, ticketing system, and rich insights. ## What is CINNOX used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CINNOX?[Manage this product listing](https://www.g2.com/products/cinnox/claim_requests/new?auto=true) ## CINNOX Overview Updated September 2026 AI summary CINNOX offers call center and customer communication software for organizations of all sizes, providing tools for call center management, call logging, monitoring, and multi-channel engagement. With features such as live chat, video conferencing, CRM integration, analytics, and third-party integrations, CINNOX supports both inbound and outbound operations through cloud and cross-platform deployment options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CINNOX 0.0 VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $19 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (973) Value For Money 0.0 (0) Value For Money 4.3 (796) Customer Service 0.0 (0) Customer Service 4.1 (768) ## CINNOX alternatives [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [Webex Suite](https://www.capterra.com/p/237272/Webex/) [4.4 (7,413)](https://www.capterra.com/p/237272/Webex/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/237272/Webex/) [Front](https://www.capterra.com/p/132901/Front/) [4.5 (289)](https://www.capterra.com/p/132901/Front/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132901/Front/) ## FAQs about CINNOX Overview ### What company size and specific industries is CINNOX built for? CINNOX is designed for startups, as well as organizations in customer service, eCommerce, banking and financial services, insurance, hospitality, healthcare, property, and IT services. It fits companies that need customer communication and support tools across service-focused and regulated industries. Features and Usability ### What are the key features of CINNOX? CINNOX offers multi-channel communication with live chat, chat/messaging, audio calls, video conferencing, and voice mail. It also includes call center management features such as call routing, call recording, automatic call distribution, and call reporting, plus CRM, contact management, access controls, and real-time analytics. Pricing ### How much does it cost and what fees or limitations are included? CINNOX starts at $19 per user/month for the Digital Commerce plan and $59 per user/month for the Omnichannel Contact Centre plan. A free trial is available. Digital Commerce includes 2GB media storage and 30-day history, while Omnichannel Contact Centre adds 3GB storage, 180-day history, advanced routing, and telephony. Getting Started and Support ### What training and onboarding options does CINNOX offer? CINNOX provides in-person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled remote learning, group presentations, written reference material, and self-paced visual walkthroughs for teams getting started with the product. Getting Started and Support ### What customer support options does CINNOX offer? CINNOX provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. Support coverage is available through multiple contact paths, but there is no reviewer feedback to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 3,851 Contact Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) CINNOX supports all three of the features reviewers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses coordinate daily call operations, keep accurate interaction records, and oversee call quality, allowing teams to improve service consistency and respond to customer needs more effectively. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems API Application programming interface that allows for integration with other systems/databases Audio Calls Ability to make voice calls within the system Auto-Dialer System that automatically dials calls CINNOX 67 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Audio Calls: Ability to make voice calls within the system - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Offline Form: Form to collect visitor contact information when live chat isn't available - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Private Chat: Send messages to selected individual(s) from the entire audience - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - User Profiles: Profiles of users providing basic information - Video Conferencing: Connect with meeting participants remotely over video - Video Management: Store and manage online video content - Video Streaming: Allows users to view videos without downloading media files - Video Support: Supports various video file formats - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/203469/CINNOX/pricing/) Digital Commerce $19.00 Per User,Per Month It includes: - Unified communications - Enquiry - Screen and file sharing - Audio and Video Conference - Routing rules - Enquiry streaming/transfers - Data visibility - 30 day conversation & report history - 2GB media storage/license Omnichannel Contact Centre $59.00 Per User,Per Month It includes: - Everything in Digital Commerce - Omnichannel communication - Telephony capability (PSTN+IP calls) - Audio transcription - Advanced Routing - Virtual Number - Chatbot integrations - Zapier integrations - Open API, Advanced Security - Customisable roles/permissions - 3GB media storage/license - 180 day conversation & report history The Ultimate CX Hub Contact Vendor for Pricing It includes: - Everything in Omnichannel Contact Centre - Bring-Your-Own-Carrier (SIP in/out) - Up to 100 destinations - Premium Security - Data retention - Complete team structure, roles & permissions - 4GB media storage/ licence, 365-day conversation & report history Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.