# CINNOX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CINNOX Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/203469/CINNOX/alternatives --- # CINNOX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) CINNOX ## What is CINNOX? The only cloud-based platform that brings digital and telecom communications together to help businesses deliver seamless customer experiences. Be a truly omnichannel business: Centralise channels such as WhatsApp, WeChat, Facebook Messenger, SMS, Virtual Numbers, Video Conferencing, and a Web Communications Widget for Live Chat and Web Calls into one place with full customer relationship history, customer data, CRM, ticketing system, and rich insights. ## What is CINNOX used for? [Internal Communications](https://www.capterra.com/internal-communications-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CINNOX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.m800.com&name=CINNOX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CINNOX 0.0 VS. [4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $19 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (22,591) Value For Money 0.0 (0) Value For Money 4.5 (15,177) Customer Service 0.0 (0) Customer Service 4.4 (13,442) ## CINNOX alternatives [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month [4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) Starting price $25.00 Per User, Per Month [4.6 (14,521)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month [Webex Suite](https://www.capterra.com/p/237272/Webex/) [4.4 (7,395)](https://www.capterra.com/p/237272/Webex/reviews/) Starting price $25.00 Per User, Per Month [Learn More](https://www.capterra.com/p/237272/Webex/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems API Application programming interface that allows for integration with other systems/databases Audio Calls Ability to make voice calls within the system Auto-Dialer System that automatically dials calls CINNOX 61 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Ability to make voice calls within the system System that automatically dials calls Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Online forums/groups where users can ask questions, share ideas, best practices, etc. Electronic storage of staff/employee contact information and job status in a centralized repository Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks A call center that primarily receives calls, typically customer service focused Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Ability to chat online in real time Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Form to collect visitor contact information when live chat isn't available A call center that primarily makes calls, typically sales focused Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Send messages to selected individual(s) from the entire audience Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Active monitoring of systems, applications, or networks Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Allow customers/users to submit support queries and service requests Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Presenter can see and hear participants and vice versa. Profiles of users providing basic information Connect with meeting participants remotely over video Store and manage online video content Allows users to view videos without downloading media files Supports various video file formats Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Digital Commerce $19.00 Per User,Per Month It includes: - Unified communications - Enquiry - Screen and file sharing - Audio and Video Conference - Routing rules - Enquiry streaming/transfers - Data visibility - 30 day conversation & report history - 2GB media storage/license Omnichannel Contact Centre $59.00 Per User,Per Month It includes: - Everything in Digital Commerce - Omnichannel communication - Telephony capability (PSTN+IP calls) - Audio transcription - Advanced Routing - Virtual Number - Chatbot integrations - Zapier integrations - Open API, Advanced Security - Customisable roles/permissions - 3GB media storage/license - 180 day conversation & report history Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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