--- title: "Alibaba Cloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Alibaba Cloud Software - reviews, pricing plans, popular comparisons to other Cloud Storage products and more." source_url: "https://www.capterra.com/p/203474/Alibaba-Cloud/" page_type: "product" language: "en" --- # Alibaba Cloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Alibaba Cloud ## What is Alibaba Cloud? Alibaba Cloud networking services provide a highly stable, low latency, and high-speed network with flexible hybrid cloud connections. ## What is Alibaba Cloud used for? [Cloud Storage](https://www.capterra.com/cloud-storage-software/)[Infrastructure as a Service (IaaS)](https://www.capterra.com/infrastructure-as-a-service-solutions-software/) Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Alibaba Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://us.alibabacloud.com/&name=Alibaba Cloud) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Alibaba Cloud 4.3 (15) VS. [### Microsoft Azure](https://www.capterra.com/p/16365/Azure/) [4.6 (1,969)](https://www.capterra.com/p/16365/Azure/reviews/) Starting Price Contact vendor Starting Price $31.39 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (15) Ease Of Use 4.2 (1,954) Value For Money 4.1 (12) Value For Money 4.2 (1,601) Customer Service 3.9 (13) Customer Service 4.2 (1,572) ## Alibaba Cloud alternatives [Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) [4.7 (2,311)](https://www.capterra.com/p/268690/Google-Cloud-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/268690/Google-Cloud-Platform/) [CenturyLink](https://www.capterra.com/p/203477/CenturyLink/) [3.4 (34)](https://www.capterra.com/p/203477/CenturyLink/reviews/) Starting price $0.12 Per User, Per Month Pricing Options Free Trial Free Version User Rating 59% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203477/CenturyLink/) [DigitalOcean](https://www.capterra.com/p/205055/DigitalOcean/) [4.6 (159)](https://www.capterra.com/p/205055/DigitalOcean/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/205055/DigitalOcean/) Highest Rated [FishOS](https://www.capterra.com/p/228054/FishOS/) [5.0 (10)](https://www.capterra.com/p/228054/FishOS/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/228054/FishOS/) [View all alternatives](https://www.capterra.com/p/203474/Alibaba-Cloud/alternatives/) ## FAQs about Alibaba Cloud Overview ### Which roles and teams benefit most from Alibaba Cloud? Alibaba Cloud is most used by IT leaders, developers, and infrastructure teams that need scalable hosting, server management, and application deployment. Business executives, operations staff, and commercial teams benefit from its cloud services to support digital growth, improve system reliability, and keep customer-facing platforms and internal workflows running efficiently. Answer based on 15 reviews Overview ### What company size and industries is Alibaba Cloud built for? Alibaba Cloud is built primarily for small businesses, which make up 73% of reviewers, with Information Technology and Services leading at 13%. It also serves enterprises at 20% and midsize businesses at 7%, with notable use in Accounting and Computer & Network Security, often for cloud storage. Answer based on 15 reviews Features and Usability ### What are the key features of Alibaba Cloud? Alibaba Cloud offers cloud computing, API access, and application management, along with access controls/permissions, authentication, encryption, and SSL security. It also includes backup and recovery, data migration, data storage management, load balancing, monitoring, alerts/notifications, reporting and analytics, real-time analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does Alibaba Cloud integrate with? Alibaba Cloud integrates with Terraform for infrastructure as code and provisioning workflows. Getting Started and Support ### What training and onboarding options does Alibaba Cloud offer? Alibaba Cloud provides videos for training and onboarding. Videos support self-paced learning and can be used to review product features, follow setup steps, and reference common tasks as needed. Getting Started and Support ### What customer support options does Alibaba Cloud offer? Alibaba Cloud provides email/help desk, FAQ/forum, knowledge base, and phone support. Support information is organized across self-service articles and direct contact channels, giving users several ways to get help when issues arise. No reviewer feedback is available here to describe response times or support quality. ## Features AI summary Based on 14,059 Cloud Storage reviews Capterra reviewers highlight these as the features buyers care about most when choosing cloud storage software: - **Document Storage** (**55%** of reviewers rated this feature as critical) - **Secure Data Storage** (**57%**) - **Backup and Recovery** (**55%**) Alibaba Cloud supports **Secure Data Storage** and **Backup and Recovery**, giving businesses a way to protect stored files and restore data when issues occur. However, it does not include **Document Storage**. Instead, it offers **Automatic Backup** (**48%**), which can help cover ongoing data protection needs. Together, these features help businesses keep information safe, reduce the risk of data loss, and maintain access to important files. Secure Data Storage 4.3 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Backup and Recovery 4.1 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Create backups and provide methods to recover deleted/lost data Automatic Backup 4.1 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Data is backed up automatically to prevent data loss Access Controls/Permissions 4.4 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems File Management 4.4 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Create, save, and store files Data Storage Management 4.3 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Manage and store data in a database Alibaba Cloud 39 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Authentication: Verify the identity of users/devices to enable secure access - Automatic Backup: Data is backed up automatically to prevent data loss - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Cloud Computing: A network of remote servers which allow businesses to store, manage, and process data through the cloud instead of a local server - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Migration: Move from one database to another, or upgrade the version of database software being used - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Database Support: Supports common databases such as MySQL and Oracle - Encryption: Convert data into a code for security - File Management: Create, save, and store files - File Transfer: Move files across different systems or networks - Load Balancing: Process of distributing a set of tasks over a set of resources, with the aim of making their overall processing more efficient - Log Access: Collection, search, and analysis of access logs and audit logs - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Network Monitoring: Tracks and makes accessible data on the health of servers and other network components. - Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Features 4.0 (15) 4.0 Based on 15 reviews ## Pricing Value for money 4.1 (12) Value for money 4.1 (12) 4.1 Based on 12 reviews ## Integrations [ Terraform](https://www.capterra.com/p/179262/HashiCorp/) ## Support, customer service and training options Customer Service 3.9 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (13) 3.9 Based on 13 reviews ## User reviews Overall rating 4.3 Based on 15 reviews Filter by rating 5(6) 4(8) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent EC Evandro Claudio M. Administrator Assistant Accounting ### "Alibaba cloud learning platform wonders" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 November 1, 2024 I started learning the core structure of how the cloud system there work's and it's been very informative and useful and I will keep learning in order to work with the platform someday. Pros The learning platform there is great and accessable. Cons In order to use the services you have to study there business in order to work with the infrastructure. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sayuj K. Server Operator Information Technology and Services ### "A Great Cloud Computing Platform With Wide Range Of Services" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 18, 2023 Pros Alibaba Cloud provides the best cost effective services along with great dependability and performance. I can scale in/out computing resources without any hassle, and it has helped me so much when I'm managing my servers. It's also very secure, and very reliable to use. Cons There seems to be limited data centers available. And, it's also a bit tricky with third party integrations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Owusu S. Chief executive officer Marketing and Advertising ### "Trustworthy " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 24, 2023 Alibaba cloud is a website that teach you a lot of things Pros Business with Alibaba cloud so far, l have learned a lot from the management and they make sure you understand everything. Cons When I contact Alibaba cloud management first time I thought it is the same as other website but I was wrong. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GD Gautier D. Directeur Sporting Goods ### "E-commerce " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2023 Alibaba m'a permis de gagner des centaines de dollars par mois juste en tant que partenaire. Je vous le conseille vivement l'utilisation de cette application. Pros Alibaba est une application formidable très impliquée dans le développement d' e-commerce. Je conseille à tous les partenaires d'affaires. Cons C'est une application très accessible, très intéressant dans l'ensemble dont je ne trouve rien à reprocher. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SP Shaun P. Senior Software Technician Utilities ### "Alibaba Cloud Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 5, 2023 Overall Alibaba Cloud is a solid platform for storage and cloud computing IaaS. There are many useful features to streamline and imrpove efficiency, as well as log problems Pros Alibaba Cloud provides you with the choice of prepaying for storage at discounted rates by means of what it calls Sorage Limit Units. Also offers documentation and support that is comparable to any major public cloud. Cons Fewer integrations and less familiar to engineers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Vinay K S. Vice President - PMO Media Production ### "Alibaba Cloud - Affordable and Value for Money Cloud Storage" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 11, 2023 We used Alibaba as our company's cloud backup across all the global locations. Pros Free Full Feature TrialFlexible Billing OptionsMulti-lingual user interfaceEasy to get started Cons Customer SupportHosting OptionsControl Panel Alternatives considered [Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/) [OneDrive](https://www.capterra.com/p/161304/OneDrive/) Reasons for choosing Alibaba Cloud The value-for-money proposition offered by Alibaba Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR Kushal R. MS Student Education Management ### "Alibaba Cloud- a great cloud storage." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 4, 2022 Alibaba Cloud is really helpful in our organization. We use it to store our data only and to collaborate with others online.Overall It's a good choice for online backup. Pros One of the things that I like most about Alibaba Cloud is its commitment to security. It's a safe and secure cloud storage. t has a number of features that make it a very secure option for businesses. Cons Alibaba Cloud offers a lot of features, I have found the interface to be a bit difficult to use. Also the real time synchronisation is not that good. Switched from [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Chief Technology Officer Computer & Network Security ### "Alibaba cloud services experience " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 November 10, 2022 Their free trial is not free since it will be billed and one you enter your card details its quite difficult to remove the same, to use it you will be the one to do the hole setup yet they don't offer support if you happen to create a free account deleting it is not possible until they bill you for the same Pros Their prices are a bit lower compared to other cloud solutions services providers Cons I was attracted to the solution by the price but allot has to be done on features and functionalities to get it to other services standard Alternatives considered [Amazon RDS](https://www.capterra.com/p/192201/Amazon-RDS/) Reasons for choosing Alibaba Cloud Was trying to do a comparison since it was a little bit cheaper but i have since realized cost should not be a factor when choosing such a service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FE Federic E. Diseñador Graphic Design ### "La nube con mayor calidad-precio " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 9, 2022 Muy buena la utilizo para compartir proyectos en la nube Pros El gran espacio que te brinda por el precio no tiene competencia Cons No tiene tanta velocidad de carga como su competencia Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) Menor precio en comparación Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YT Yasser T. Business man and trader Retail ### "Best alternative already!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 29, 2022 Absolutely amazing I like it and I am using it as the best alternative I got. Pros It's pretty easy to use and critical so I don't have to do any effort to get it the way that I want and manage everything the way that I like. Cons Sometimes it's not secure because I can't use two factor a password. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/203474/Alibaba-Cloud/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Google Cloud vs Alibaba Cloud](https://www.capterra.com/compare/203474-268690/Alibaba-Cloud-vs-Google-Cloud-Platform)