--- title: "CenturyLink Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CenturyLink Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/203477/CenturyLink/" page_type: "product" language: "en" --- # CenturyLink Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CenturyLink ## What is CenturyLink? CenturyLink offers residential services like high-speed internet, TV, and home phone. Internet speeds range from standard broadband to fiber with symmetrical upload and download capabilities, supporting multiple devices for streaming, gaming, and video conferencing. For TV, CenturyLink partners with satellite and streaming providers, offering a recommendation tool to help customers choose suitable packages. Additional smart home products include WiFi extenders, security cameras, and streaming devices. A mobile app allows management of network settings and parental controls. The service features customer support and month-to-month options without long-term commitments. CenturyLink focuses on expanding fiber internet in select areas. ## What is CenturyLink used for? [Cloud Management](https://www.capterra.com/cloud-management-software/)[Infrastructure as a Service (IaaS)](https://www.capterra.com/infrastructure-as-a-service-solutions-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 34 user reviews Reviews sentiment Positive 59% Neutral 18% Negative 24% Starting price $0.12 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CenturyLink?[Manage this product listing](https://www.g2.com/products/lumen-uc-c/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CenturyLink 3.4 (34) VS. [4.7 (381)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting Price $0.12 Usage Based, Per Month Starting Price $10 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (34) Ease Of Use 4.6 (1,964) Value For Money 3.3 (34) Value For Money 4.5 (1,612) Customer Service 3.4 (34) Customer Service 4.5 (1,583) ## CenturyLink alternatives [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) [4.6 (1,979)](https://www.capterra.com/p/16365/Azure/reviews/) Starting price $31.39 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/16365/Azure/) [DigitalOcean](https://www.capterra.com/p/205055/DigitalOcean/) [4.6 (159)](https://www.capterra.com/p/205055/DigitalOcean/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/205055/DigitalOcean/) [Amazon EC2](https://www.capterra.com/p/219781/EC2/) [4.7 (173)](https://www.capterra.com/p/219781/EC2/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219781/EC2/) Highest Rated [Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) [4.7 (2,330)](https://www.capterra.com/p/268690/Google-Cloud-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/268690/Google-Cloud-Platform/) [View all alternatives](https://www.capterra.com/p/203477/CenturyLink/alternatives/) ## FAQs about CenturyLink Overview ### Which roles and teams benefit most from CenturyLink? CenturyLink is most used by business owners, founders, and managers who need dependable phone and internet service to run daily operations and support customer communication. IT administrators and consultants benefit from managing connectivity and network reliability, while customer service, sales, and independent professionals use it to stay reachable and productive. Answer based on 34 reviews Overview ### What company size and industries is CenturyLink built for? CenturyLink is used by homeowners and remote workers, with reviewer data showing strongest adoption among small businesses at 82% and Real Estate at 15%. It also appears with midsize businesses at 15% and enterprises at 3%, plus Computer Software and Accounting at 6% each, often for cloud management. Answer based on 34 reviews Features and Usability ### What are the key features of CenturyLink? CenturyLink offers cloud computing and network monitoring, plus performance monitoring, server monitoring, and load balancing for infrastructure oversight. It also includes data storage management, secure data storage, backup and recovery, compliance management, role-based permissions, single sign on, alerts and notifications, reporting and analytics, and API access. Getting Started and Support ### What training and onboarding options does CenturyLink offer? CenturyLink provides videos for training and onboarding support. Videos can give teams a visual, self-paced way to review setup steps, learn key functions, and revisit procedures as needed. Getting Started and Support ### What customer support options does CenturyLink offer? CenturyLink provides email/help desk support, FAQ/forum access, and a knowledge base. Reviewer sentiment on support is mixed: some users describe fast, polite, and helpful service, while others report long hold times, repeated transfers, and frustrating billing or tech-support issues that make resolution feel slow. Answer based on 7 reviews ## Features AI summary Based on 1,332 Unified Communications reviews Capterra reviewers highlight these as the features buyers focus on most when comparing cloud management software: - **Data Storage Management** (**55%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**47%**) - **Alerts/Notifications** (**47%**) CenturyLink supports **Data Storage Management** and **Alerts/Notifications**, giving teams the tools to manage stored data and stay informed when issues or changes need attention. However, it does not offer **Real-Time Monitoring**. Instead, it provides **Backup and Recovery** (**59%**), a feature that reviewers also rate highly. This can help businesses protect critical systems and restore data after disruptions, allowing teams to maintain continuity and reduce downtime. Data Storage Management 3.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Manage and store data in a database Alerts/Notifications 3.9 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Backup and Recovery 3.7 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Create backups and provide methods to recover deleted/lost data Network Monitoring 4.0 (19) 84.21% of 19 reviewers that rated this feature as important or highly important Tracks and makes accessible data on the health of servers and other network components. Data Security 4.0 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Activity Tracking 4.2 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems CenturyLink 28 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Authentication: Verify the identity of users/devices to enable secure access - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Cloud Computing: A network of remote servers which allow businesses to store, manage, and process data through the cloud instead of a local server - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Load Balancing: Process of distributing a set of tasks over a set of resources, with the aim of making their overall processing more efficient - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Network Monitoring: Tracks and makes accessible data on the health of servers and other network components. - Patch Management: Install software updates and bug fixes remotely - Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Allocation & Planning: Assign available resources (human and/or non-human) to various projects and tasks - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Data Storage: Securely stores data to prevent data loss or breaches - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Task Scheduling: Track and manage the scheduling of tasks --- Get Advice We can help you find the software with the features you need. Features 3.8 (34) 3.8 Based on 34 reviews ## Pricing Value for money 3.3 (34) Free Trial Basic $0.12 Usage Based,Per Month Value for money 3.3 (34) 3.3 Based on 34 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (34) 3.4 Based on 34 reviews ## User reviews Overall rating 3.4 Based on 34 reviews Filter by rating 5(8) 4(12) 3(6) 2(3) 1(5) Mentioned topic Sorted by most recent KJ Kobie J. IT management Computer Software ### "Good internet service " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 27, 2026 Pros I like how fast the internet can be. Of course there can be times when bad weather can affect it but overall great. Cons Like I stated above bad weather can make the service choppy and I get that but I wish it would just run smoother when said things happen Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EG Erika G. Boss Accounting ### "Bright speed century length the worst " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 27, 2026 The people did not help me and they was more concerned about selling me Internet. I want my $218 back. Pros LumenCenturyLink The worst never use century Link bright speed Internet Wi-Fi the worst Internet ever they did not help me with my problems and was more concerned about selling Internet then refunding the money Cons Someone hacked into my account and paid $218. I only pay $80 a month for Ritter. Someone took out $218 to pay this Internet service and they did not give my money back but I’m getting it back either through my bank or through them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Renee M. Agent Real Estate ### "Centurylink Highspeed Internet has Easy Install and Access " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 29, 2025 I was a Centurylink customer for over 5 years and enjoyed high speed internet as well as travel options. Pros Ease of use I set up the modem myself and was able to move and set up the modem again in my new location easily Cons the billing was difficult to understand and therefore I kept being charged late fees that led to more charges Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Michael A. Clerical Warehousing ### "CENTURYLINK WILL NOT BE MISSED" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 26, 2025 Pros Although I am switching away from CenturyLink service, I like that you can manage your account, upgrade your service, or pay your bill easily from your phone. Cons I absolutely dislike how hard it was for me to cancel my service. They made it nearly impossible to do. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Jessica G. Realtor Real Estate ### "Reliable service " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 20, 2025 Overall, my experience with CenturyLink has been mostly positive, with reliable service but occasional delays in customer support. Pros CenturyLink has been reliable for me, with steady internet speeds and service that meets my everyday needs Cons What I like least about CenturyLink is that customer support can be slow to respond when there’s an issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IL Ian L. City Lead Entertainment ### "Century Link Is Consistent " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 12, 2025 My experience with Century Link has be more neutral than anything. Google Fiber being my favorite, Century Link is the 2nd, and I absolutely despise Spectrum. The good thing about CenturyLink is that it's more available than google fiber. Pros Century Link is a premium internet provider. It's functional and consistent. It's priced well, not the cheapest but definitely not the most expensive. I'd put it in the middle if I was ranking internet providers. Cons I don't like that it's not more available. Spectrum is usually the option I'm stuck with when I'm living or working outside of major cities. It would gain a better rating if it was more available in less populated areas. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Danielle S. CSR Accounting ### "Very nice people but bad weather doesn't help!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 August 28, 2025 Very nice people, however service hours and dealing with customers time is not very useful. Getting a call back from upper management never happened. Pros I did not have a choice for service, but customer service was friendly, and made using the service easy. Cons For being in heavy service area, use was very spotty and not useful, especially with severe weather. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ginna G. attorney Law Practice ### "Good service, when it works" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 August 2, 2025 Overall if the service was working then it was great. However, if it ever went down then the time it took to contact, connect with and get any type of resolution was very difficult. Pros Overall mostly good service once its set up. Fast response time and decent customer service but slow. Cons Soo many outages and drops - downtime that just isn't acceptable in a realm where every second counts and missed connections mean missed money Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Mouhamed T. Student Assistant Education Management ### "CenturyLink Review" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 16, 2025 I had a great overall experience because the internet plan was very reliable and stable and I never really had to call in to troubleshoot. Pros I liked how the internet was secure compared to other wifi router brands such as xfinity because my connection would rarely be unstable Cons What I liked the least was the price because I felt that it was a little expensive especially considering there were no major deals or plans for a discount Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RH Raylon H. Business Development Manager Environmental Services ### "Century Link - The ISP which left it all behind" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 July 6, 2025 Terrible! Our overall experience with century link has been the worse! We have preferred any other service rather than century link. Pros I disliked just about everything regarding century link. From the service they provide, the data plans, and billing. It’s all horrendous! Cons I disliked the fact they have steadily increased the cost of services +20% year over year. There have been no significant improvements to local infrastructure to support the demand of software expansion. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/203477/CenturyLink/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Microsoft Azure vs CenturyLink](https://www.capterra.com/compare/16365-203477/Azure-vs-CenturyLink)