# Page 2 | CenturyLink Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CenturyLink the right Cloud Management solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203477/CenturyLink/reviews --- CenturyLink 3.4 (34) [View alternatives](https://www.capterra.com/p/203477/CenturyLink/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of CenturyLink ## Showing most helpful reviews Showing 26-34 of 34 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DM DAVID M. Owner Manager Automotive Used the software for: 2+ years ### "Poorest company in the world. " August 1, 2024 1.0 worst customer service you could ever ask for. -10 starts given Pros nothing, they cannot even get a simple appointment right then they just give you a bunch of lies and hope it helps them to get you off the phone. Liars all of them. Hope their ship crashes on a pile of rocks. Nothing and I mean nothing good about centurylink. Nothing! Cons everything. poorest company i have ever dealt with hope they go down in flames by tomorrow! Review Source CM Cheyenne M. None Gambling & Casinos Used the software for: 6-12 months ### "Century link and me" August 10, 2024 5.0 My overall experience was great the customer services was amazing if i had any little problem which i did ever they were on top of fixing it Pros Century link is a great internet and home phone provider ive used them in the past and the speed of my internet was amazing Cons I did not like when i moved and they could no longer provide me services in the area i had relocated to Review Source MS Mike S. IT Administrator Hospital & Health Care Used the software for: 2+ years ### "Niche markets for high priced services" May 24, 2021 2.0 I have been working with CenturyLink or part of it for 20 years. It was originally Qwest and CenturyTel, and Qwest has always had billing issues. It seems the merger brought out the worst in both companies. Their customer support is non-existent, if you ever do need support get ready to spend a day on hold and being disconnected many times until you finally end up with someone who may be able to help, and then you will get disconnected again an lose all hope, I think it's their model. I often just ignore issues until they are critical because I don't have the time or patience to sit on the phone for hours. And this part kills me, no matter what number you press, what you say, who you say it to, as a business you will ALWAYS 100% of the time end up in the home call center every time you call. I have entered in our account number, said "BUSINESS" very clearly, and every time I end up in the home queue and then someone asks me every single question I just answered on the automated system. Pros They have an amazing service tech named \[SENSITIVE CONTENT HIDDEN\] who is the only one I ever call because he's the only one who gets things done. Phone service seems to work most of the time, just pray you never need tech support. Cons It's outrageously expensive in small markets, and they are often the only game in town so they can name their own price. We have small locations with 1-2 staff where we pay more for service than larger 30-40 people offices simply because they have cornered the market and there is no competition. They also often make you bundle to "save" buying services we never use. Reason for choosing CenturyLink Only service available, whenever we can we are moving away from Clink. Review Source TH Tito H. Consultant Information Technology and Services Used the software for: 2+ years ### "Overall good products. Support and customer service is not good." August 10, 2023 4.0 Service is great. Reliability function always good. Customer service maybe 1-3 on a scale of 1-10. Pros I would say most of the services offered are great and reliability is top tier. No issues with services. Cons We’ll support and customer service is horrid. I love there services but if you need any support it get difficult. It’s usually a call center and they don’t care too much. People and sales reps constantly change. Customer service is the worst. A simple removal of service becomes a days job to weeks or months. Reason for choosing CenturyLink Availability. Function. Reliability. Review Source YF Yoyo F. Co-founder Marketing and Advertising Used the software for: Less than 6 months ### "Century Link is better than Xfinity in terms of pricing but that's about it" July 24, 2021 3.0 Decent, better than competitors but could be better and have more consistent Wifi speeds. Pros CenturyLink has no contract unlike Xfinity which is 12 month contract. And it also has 940 mbps down and up. Cons Wifi speeds is about 50mbps by default. If you plug in ethernet you can get to 940 Mbps. But from asking around, it seems like everyone is hard stuck to around 50mbps via Wifi no matter what. It could be the free modem they provided is just bad. Alternatives considered [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Reason for choosing CenturyLink Chose over Comcast Xfinity's "gigabit" because Xfinity only has 20 mbps up and it's super hidden. Xfinity has all these gotchas and that CenturyLink simply doesn't have. Comcast Xfinity has too much gotchas. Review Source NM Natsumi M. Owner Hospital & Health Care Used the software for: 2+ years ### "Reasonable price" July 9, 2021 3.0 Overall, it is good enough to continue using it. Price is reasonable and I like it. Pros This software is widely used. I have been using it for more than 5 years. It is okay. I don't necessary love it. Cons I experience some connection issues time to time. I would like to be more stability with this software system. Review Source DM Daryl M. doctor Health, Wellness and Fitness Used the software for: 2+ years ### "It worked while we had it. I would explore other options" May 6, 2022 3.0 Pros it worked well while i had it. liked the ease of use Cons Customer support is difficult. It was hard to get ahold of somebody when something went down. Review Source NKM Nana Kwame M. Teaching Assistant Education Management Used the software for: Less than 6 months ### "It's okay but not great" March 25, 2023 3.0 Aside CenturyLink's affordability, they honestly need to improve on their service and availability. Pros I like CenturyLink's pricing model and they don't hike up their prices unnecessarily Cons For about a month, we kept on getting service interruptions and that made us lose some valuable clients Review Source BA Bertis A. Aget Outsourcing/Offshoring Used the software for: Less than 6 months ### "Centurylink" October 11, 2020 4.0 Overall is fine Pros The variety of the deals and plans for internet services. Cons The onsite tech visits. They are not formal and lack professionalism. Review Source Similar Products Featured ## Related categories [Infrastructure as a Service (IaaS)](https://www.capterra.com/infrastructure-as-a-service-solutions-software/)[Cloud Management](https://www.capterra.com/cloud-management-software/)