# Desky Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Desky Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/203614/Desky

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# 

 Desky Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Desky

## What is Desky?

Desky Support is a comprehensive customer support platform designed to streamline and enhance customer service for businesses of all sizes. With Desky Support, organizations can efficiently manage and resolve customer inquiries, ensuring a high level of customer satisfaction. The platform offers a user-friendly interface that allows customer support teams to easily track, prioritize, and assign tickets. By centralizing all customer communications in one place, Desky Support enables teams to provide timely and personalized responses, ultimately reducing response times and improving overall customer experience. Desky Support includes robust features such as ticket automation, knowledge base management, and performance analytics. These features empower businesses to automate repetitive tasks, create and maintain a centralized knowledge base, and gain valuable insights into customer support metrics

## What is Desky used for?

[Help Desk](https://www.capterra.com/help-desk-software/)

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

₹8

Per User, Per Month

Free trial  
available

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Our "Best of" badge program showcases products with the highest ratings...

Do you work for Desky?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://desky.support&name=Desky)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Desky

5.0 (1)

VS.

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

₹8

Per User, Per Month

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (1)

Ease Of Use

4.3 (3,594)

Value For Money

5.0 (1)

Value For Money

4.2 (2,648)

Customer Service

5.0 (1)

Customer Service

4.3 (2,758)

## Desky alternatives

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/203614/Desky/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

System alerts about the need to escalate an issue or request

Customizable Branding

Add customized logos and colors to align with company branding

Knowledge Base Management

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Real-Time Chat

Engage in direct, instant messaging with customers, users, etc.

Reporting/Analytics

View and track pertinent metrics to find patterns and gain insights from data

Self Service Portal

Online portal through which end users can access the system, manage tasks, or obtain information

Desky 8 features

System alerts about the need to escalate an issue or request

Add customized logos and colors to align with company branding

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Engage in direct, instant messaging with customers, users, etc.

View and track pertinent metrics to find patterns and gain insights from data

Online portal through which end users can access the system, manage tasks, or obtain information

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Track, manage, or resolve user requests and IT incidents/issues

Get Advice

We can help you find the software with the features you need.

Features

5.0 (1)

5.0

Based on 1 reviews

## Pricing

Value for money

5.0 (1)

Free Trial

Free Version

Basic

₹8.00

Per User,Per Month

Value for money

5.0 (1)

5.0

Based on 1 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (1)

5.0

Based on 1 reviews

## User reviews

Overall rating

5.0

Based on 1 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Fernando A.

Co-founder

E-Learning

### "Beautiful, features rich, ease of use and great support."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 17, 2020

It centralizes all my support in one single place seamlessly, beautifully and painless.

Pros

Desky is pretty easy to use for both User and Admins. It's very customizable for your brand needs and integrates pretty well with tools that make your life easier. Their support is excellent and fast and I'm also very impressed with how well and fast they are improving their platform. Taking into consideration customers needs.

Cons

Nothing for a while. Everything I though needs minor fixes I told their support and in less than 3 days was all deployed.

Alternatives considered

[Customerly](https://www.capterra.com/p/173977/Customerly/)

[HelpShelf](https://www.capterra.com/p/182929/HelpShelf/)

[Platformly](https://www.capterra.com/p/180095/Platformly/)

Reasons for choosing Desky

All I need in one single place with not excessive things I don't need like mail marketing and so on. It's straight to the point and solves pretty well the issue of what it proposes.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 26, 2020

Thank you Fernando for your feedback. We look forward for a long term engagement with you :)

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