--- title: "Best Desky Alternatives 2026 | Capterra" description: "Looking for alternatives to Desky? Find out how Desky stacks up against its competitors with real user reviews, pricing information, and what features they offer." source_url: "https://www.capterra.com/p/203614/Desky/alternatives/" page_type: "alternatives" language: "en" publication_date: "2026-09-29" --- # Desky alternatives Last updated on September 29th, 2026 The best Desky alternatives are Gladly (best overall), Tidio (best free plan), Zoho Desk (best budget option), and Zendesk Suite (most reviewed). Together they hold 7,062 verified Capterra reviews, with overall ratings from 4.4 to 4.8 out of 5. Desky itself holds 5.0 out of 5 across 1 reviews. ### Desky - Rating: 5.0 out of 5 (1 reviews) - Ease of use: 5.0 out of 5 - Starting price: ₹8.00 /user/mo - Key features: 3 of 12 top category features --- ## Top alternatives Desky alternatives compared | Product | Rating difference | Ease of use | Starting price | Key features | | --- | --- | --- | --- | --- | | [Text](https://www.capterra.com/p/10031687/Text/) — 4.7 out of 5 (32 reviews) | Rated 0.3 lower than this product | 4.8 out of 5 | $19.00 /user/mo | 11 of 12 top category features | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,116 reviews) | Rated 0.6 lower than this product | 4.3 out of 5 | $55.00 /user/mo | 11 of 12 top category features | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,788 reviews) | Rated 0.3 lower than this product | 4.6 out of 5 | $15.00 /user | 12 of 12 top category features | | [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) — 4.2 out of 5 (1,009 reviews) | Rated 0.8 lower than this product | 4.0 out of 5 | $69.00 /mo | 11 of 12 top category features | | [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) — 4.4 out of 5 (193 reviews) | Rated 0.6 lower than this product | 4.4 out of 5 | $15.00 /user/mo | 12 of 12 top category features | | [LiveChat](https://www.capterra.com/p/62194/LiveChat/) — 4.6 out of 5 (1,729 reviews) | Rated 0.4 lower than this product | 4.6 out of 5 | $25.00 /user/mo | 12 of 12 top category features | | [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) — 4.7 out of 5 (590 reviews) | Rated 0.3 lower than this product | 4.7 out of 5 | $24.17 /mo | 12 of 12 top category features | | [Crisp](https://www.capterra.com/p/151292/Crisp/) — 4.6 out of 5 (148 reviews) | Rated 0.4 lower than this product | 4.5 out of 5 | $45.00 /mo | 11 of 12 top category features | | [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) — 4.5 out of 5 (2,216 reviews) | Rated 0.5 lower than this product | 4.4 out of 5 | $9.00 /user/mo | 12 of 12 top category features | | [Gladly](https://www.capterra.com/p/156723/Gladly/) — 4.8 out of 5 (140 reviews) | Rated 0.2 lower than this product | 4.9 out of 5 | Not available | 8 of 12 top category features | --- ## Top alternatives with AI capabilities The Desky alternatives with the strongest AI features are Text, LiveAgent, and Bitrix24, based on verified feature data and Capterra reviews. ### [Text](https://www.capterra.com/p/10031687/Text/) — 4.7 out of 5 (32 reviews) - AI features: AI Copilot, AI/Machine Learning, AI Summarization, Chatbot, Generative AI, Natural Language Processing ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,788 reviews) - AI features: AI Copilot, AI/Machine Learning, AI Summarization, AI Text Generation, AI Text Summarization, Artificial Intelligence, Chatbot, Conversational AI, Generative AI, Natural Language Processing ### [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) — 4.2 out of 5 (1,009 reviews) - AI features: AI Summarization, AI Writing Assistant, Chatbot, Generative AI --- ## Top Free alternatives to Desky The best free alternatives to Desky are Text, Zendesk Suite, and LiveAgent — all three offer a free plan alongside paid tiers. ### [Text](https://www.capterra.com/p/10031687/Text/) — 4.7 out of 5 (32 reviews) - Free options: Free trial - Starting price: $19.00 /user/mo ### [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,116 reviews) - Free options: Free trial - Starting price: $55.00 /user/mo ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,788 reviews) - Free options: Free trial - Starting price: $15.00 /user --- ## Top alternatives for SMBs Among reviewers from companies with 1-200 employees, the highest-rated Desky alternatives are Gladly (4.9), Text (4.7), and LiveAgent (4.7). ### [Gladly](https://www.capterra.com/p/156723/Gladly/) - 31 SMB reviewers say - Overall rating: 4.9 out of 5 across 31 SMB reviews - Ease of use: 4.8 out of 5 across 31 SMB reviews > "It's a wonderful CX platform." — Benjamin D., Sr. Director of Customer Experience (November 3, 2025) ### [Text](https://www.capterra.com/p/10031687/Text/) - 27 SMB reviewers say - Overall rating: 4.7 out of 5 across 27 SMB reviews - Ease of use: 4.7 out of 5 across 27 SMB reviews > "Complex solutions from simple answering to creating tickets with customer problem." — Bart C., Strategy PM BA (May 15, 2026) ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) - 1,088 SMB reviewers say - Overall rating: 4.7 out of 5 across 1,088 SMB reviews - Ease of use: 4.6 out of 5 across 1,082 SMB reviews > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." — Jacopo R., CEO (May 6, 2026) --- ## Find software for your specific use case ### Help Desk - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,116 reviews) - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 (3,494 reviews) - [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) — 4.6 out of 5 (93 reviews) ### Live Chat - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 (3,494 reviews) - [Text](https://www.capterra.com/p/10031687/Text/) — 4.7 out of 5 (32 reviews) - [Fin](https://www.capterra.com/p/10031266/Fin/) — 4.5 out of 5 (1,153 reviews) ---