--- title: "Catalyst Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Catalyst Software - reviews, pricing plans, popular comparisons to other Customer Retention products and more." source_url: "https://www.capterra.com/p/203639/Catalyst/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Catalyst Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Catalyst ## What is Catalyst? Catalyst is the most intuitive Customer Success Platform - built by CS leaders, for CS teams. We help CS teams centralize siloed customer data, get a clear line of sight into customer health, and scale customer journeys that drive retention and growth. We provide robust integrations, flexible platform configuration, easy-to-adopt design, and deep CS expertise to overcome the most daunting roadblocks on the path to driving retention, scaling CS teams, and making CS central to your organization. ## What is Catalyst used for? [Customer Success](https://www.capterra.com/customer-success-software/)[Customer Retention](https://www.capterra.com/customer-retention-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Catalyst?[Manage this product listing](https://www.g2.com/products/catalyst-software/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Catalyst 3.7 (3) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (3) Ease Of Use 4.6 (135) Value For Money 3.0 (2) Value For Money 4.6 (128) Customer Service 3.5 (2) Customer Service 4.7 (130) ## Catalyst alternatives Highest Rated [4.8 (17)](https://www.capterra.com/p/10025816/Customerscore-io/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (467)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) Starting price $12000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (89)](https://www.capterra.com/p/227997/Product-Fruits/reviews/) Starting price $111.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about Catalyst Overview ### What company size and specific industries is Catalyst built for? Catalyst is designed for B2B SaaS businesses, making it a fit for companies that sell software to other businesses. The target audience is specific to the SaaS sector rather than a general business market, and the description does not limit the product to a particular company size. Features and Usability ### What are the key features of Catalyst? Catalyst offers account management, customer management, and CRM tools for tracking contacts, histories, and customer segments. It also includes activity dashboards, health scores, usage tracking, and real-time notifications, plus workflow management, configurable workflows, reporting and analytics, customizable forms and reports, and third-party integrations. Getting Started and Support ### What training and onboarding options does Catalyst offer? Catalyst provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and training with an instructor, documentation offers written reference material for key steps, and videos provide visual walkthroughs for self-paced learning. Getting Started and Support ### What customer support options does Catalyst offer? Catalyst provides email/help desk support, a FAQ/forum, and a knowledge base. These self-service and ticket-based options give users places to find answers and submit questions, but there is no reviewer feedback available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 687 Customer Retention reviews Capterra data shows that buyers of customer success software rank the following features as their top priorities: - **Customer Management** (**56%** of reviewers rated this feature as critical) - **Health Score** (**49%**) - **Reporting/Analytics** (**46%**) Catalyst supports all three features that reviewers rate most highly: **Customer Management**, **Health Score**, and **Reporting/Analytics**. Together, these capabilities help businesses track customer relationships, monitor account health, and measure outcomes more clearly, allowing teams to spot risks early, improve retention, and make better customer success decisions. Health Score 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Calculate a company, client account or person's health via a scoring system Reporting/Analytics 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Activity Tracking 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Communication Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Performance Metrics 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Real-Time Notifications 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Catalyst 40 features ### All Features - Account Alerts: Informs of any account changes and notifications - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Health Score: Calculate a company, client account or person's health via a scoring system - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Renewal Management: Manage and track the renewal process for various services, subscriptions, contracts, or licenses - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Win/Loss Analysis: Analyze lost and won opportunities - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (3) 4.0 Based on 3 reviews ## Pricing Value for money 3.0 (2) ### Starting price Free trial not available Value for money 3.0 (2) 3.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (2) 3.5 Based on 2 reviews ## User reviews Overall rating 3.7 Based on 3 reviews Filter by rating 5(0) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent JL Jon L. Solution Architect Computer Software ### "Catalyst Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 29, 2025 I've had a good experience during my time using this product. Much better than previous project trackers I've had to use, probably neck and neck with some of the other top platforms on the market Pros Keeps project notes well organized. The ability to create and save templates help boost efficiency. Cons There's alot to do on catalyst so at times it can be difficult to navigate if you aren't used to it. Switched from [Rocketlane](https://www.capterra.com/p/232772/Rocketlane/) Managers made the decision, other departments in my company still use Catalyst Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS Daniel S. ACCOUNT MANAGER Computer Software ### "Useful tool for account management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 28, 2022 Pros Catalyst is a useful tool for customer account management. My team is able to easily track the health of our customer accounts, as well as most recent interactions and touchpoints. I also like that this platform integrates with our Salesforce CRM, making it easier for our team to engage with our customers and keep sentiment positive. Cons Catalyst sometimes takes more than one business day to sync our information to-and-from the Salesforce CRM. Often our team is waiting for Catalyst updates to publish in our CRM tool, so data does not always match up from one system to another. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Laura C. ABA coordinator, Board Certified Behavior Analyst Hospital & Health Care ### "Catalyst was great, but we changed softwares when issues persisted" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 June 11, 2021 When I first joined this company they were already using Catalyst, and I really liked it. But the reliability issues were crippling to us, so we ended up changing softwares last year. Pros This program was my first experience with digital data collection, and I liked the overall operation of it when it was working consistently. Cons It failed to work often, leaving us unable to access our past data or collect data for a current session. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.