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Software for modern service businesses that creates the seamless digital experience consumers love. Finally, field service management software that streamlines both front and back-end operations. From Start Up to Franchise we have the suite of tools to grow with your companies success.
Provider
Fieldd
Located In
United States
Foundation
2016
Open API
No
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
In Person, Documentation, Live Online
Support
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep), Phone Support
Service Providers, SME’s & Municipalities. Whether you are on-demand, appointments, pick up and drop off style, or shop and mobile we have the tools you need.
Content Source: Fieldd
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Fieldd Reviews
Pros
The automation features are particularly impressive, saving me hours each week that I can instead invest in growing my business and improving service quality.
The customizable scheduling tool is truly amazing. All of my clients love booking with me through fieldd.
The few times I have reached out to support they have always been super responsive. The app is brilliant and the web app is perfect for mobile detailers and shop detailers alike.
Best CRM I used so far, great features, and user-friendly, [SENSITIVE CONTENT] was very helpful with our questions.
Cons
I think it can be hard to read and follow sometimes in the format that it is in when trying to see services and their pricing.
If we spent more time learning the system, it would be 10/10, no doubt.
Not sure, took forever to setup but I didn't mind.
Most of my grievances with the software have been smoothed over, even the ones I haven't mentioned directly.
"Refer all my clients to Fieldd. "
Pros: Running a digital agency that specialises in the services sector, I often get asked by my clients if they would recommend a software to help them run and streamline their operations to increase efficiency and maximise productivity across every aspect of their business. They often have a solution in place but complain about limitations and things that their existing system just does not do. After I recommend them to Fieldd, they often never complain about their software solution holding them back ever again. I find that it is the first solution to actually help contractors and service companies grow rather than just manage some parts of their business. I will continue to recommend Fieldd to clients.
Cons: As it is an ever evolving platform I envision that there will be some changes in the future. This is not a negative as my collaboration with support staff has led to some improvements already.
Vendor Response
"Our clients cannot operate without fieldd now"
Overall: We love using it. our clients businesses are growing and its great being an agency partner with fieldd.
Pros: It is such a huge value add for our agency to offer fieldd as a service to our clients that are looking to automate their service business. Its so easy for us to set up for them and allow them to take the reigns once its done. With our digital marketing efforts, their bookings seamlessly appear in fieldd and we can see the bottom line growth MoM.
Cons: To be honest, there isnt much. Their support is always responsive and listens to any of our queries, questions and it seems like they are adding so many features all the time. It's hard to pick a negative
Vendor Response
"a product in developement with no support"
Overall: poor due to lack of suppory
Pros: user interface is pleasant, overall presentation is above average
Cons: no support or support is extremely slow to respond which makes the onboarding extremely tedious
Vendor Response
"The Best Software Ever "
Pros: The ease of use is incredible and the SMS retargeting campaigns have generated tremendous ROI.
Cons: Cons? There are cons about Fieldd? I have hard time believing that. Everything works so smooth and they even have FielddPay allowing me to save money on transactions.
"Fieldd Makes My Life Easier "
Overall: I'm still learning many things and its capabilities but so far, I love it!
Pros: Its created beautifully. The customer service has been really good with great support when needed. The employees go above and beyond to get you set up and providing the things you need
Cons: I wish it had Spanish applications - My employees are 100% Spanish Speaking and reading its been difficult to get their "buy-in" and to train them correctly.
