# RewardPay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RewardPay the right Payment Processing solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203669/RewardPay/reviews --- RewardPay 4.2 (17) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RewardPay Ease of use 4.2 Customer Service 4.3 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MG Michael G. Tax Accountant Accounting Used the software for: Less than 6 months ### "Let the customers do the data entry" September 9, 2020 5.0 Pros My favorite aspect of PayRoc is that clients go online and process their own payments. Not only does this save us about 10 minutes, but it eliminates the card security concerns they might have when providing card numbers to one of us. Cons We haven't yet figured out how to record deposits in QuickBooks because we don't know whether the fee was assessed to the client or to our firm. Switched from [Square Virtual Terminal](https://www.capterra.com/p/190305/Square-Payments-Processing/) With Square and with QB Merchant, we had to do all the card payment processing. With PayRoc, the client usually does it. Sometimes, they also pay the 3% fee. Review Source Response from Payroc July 20, 2021 Hi, Michael. We're happy to hear you're pleased with our payment solutions. BM Brian M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great payment system" September 8, 2020 5.0 Pros It allowed us to create a recurring payment program and even if the monthly payment varies or may change, it’s super simple to edit and not make any payment mistakes Cons Haven’t found anything to complain about Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) Ease of use and recurring payment processing Review Source Response from Payroc July 23, 2021 Hi, Brian. We're happy to hear that you find our payment solutions simple to use. As a valued customer, we hope to retain your business for many years to come. AR Amy R. Office Manager Construction Used the software for: 6-12 months ### "Not very happy" September 14, 2020 3.0 Not very happy with reward pay because it has made my job harder with having to make corrections when customer service inform us incorrectly on how to do transactions. Pros It already figures in the percentage fee. Cons Does not inform customer what is to be charged to card holder with the percentage, just amount prior to fee. Refunds are a headache and see like you are getting charged more for them. Review Source EK Erika K. President Retail Used the software for: 2+ years ### "Great servicing that’s all inclusive " November 10, 2021 5.0 Works well with our line of business Pros Easy usage, accurate and simply the best I had Cons Absolutely nothing, it’s well designed easy to use! Review Source JM Jeff M. Owner Consumer Services Used the software for: 2+ years ### "Budgeting Every Line Item" September 9, 2020 5.0 Overall it has saved roughly 40% - 50% of our processing fees. 50% of our transactions are debit cards which do not qualify for this program. This is typical in the salon industry since our average transaction is below $100.00. I would think that other types of businesses with higher average transactions would score better then a 40% savings since more credit cards are used and less debit cards. Pros Very easy to set up as well as very easy to inform our customers and staff of this new program. Cons I wish it would include debit cards as well Review Source Response from Payroc July 20, 2021 We're very grateful for customers like you and hope you stick with us for years to come. Thanks for the positive feedback! DH Danielle H. Owner Management Consulting Used the software for: 2+ years ### "Amazing Customer Service" November 1, 2021 5.0 Pros \[SENSITIVE CONTENT\] is terrific! She responds quickly and is extremely thorough. I'd would highly recommend her and Payroc's services. Cons There is nothing I would change or like least Review Source CL Coleen L. Administrative Ditrector Consumer Services Used the software for: 1-2 years ### "Highly Recommend" October 20, 2021 5.0 Pros The customer support is outstanding! I've never had a bad experience calling in for help. Always a friendly person on the other end of the line. \[SENSITIVE CONTENT\] is our rep and she's always so nice and timely when responding to our emails. Cons Nothing that I can think of! Pretty happy overall. Review Source JN Jamie N. owner Retail Used the software for: 6-12 months ### "Fantastic Product" June 16, 2023 5.0 easy to use platform. consistent and well thought out product. Pros ease of use, well set up dashboard, and technical support Cons nothing that I have found so far to date Review Source BR Benjamin R. Owner Restaurants Used the software for: 1-2 years ### "Excellent Service" September 10, 2020 5.0 ease of mind Pros Easy to use, even if you don't have experience Cons could improve in better rewards for current or new customers Switched from [Genius](https://www.capterra.com/p/195074/Genius/) pricing Review Source Response from Payroc July 23, 2021 We really appreciate your feedback, Benjamin. Keeping you happy for years to come is our ultimate goal. BL Brian L. Owner Retail Used the software for: Less than 6 months ### "Q-Dub's RewardPay Review" September 1, 2020 4.0 With little inventory and sales, this package fits our organization very well. Pros Obviously, we like the reversal of CC fees to the Customer vice paying out of pocket ourselves. Additionally, we like that our unit will require the Customer to accept this additional fee by clicking "yes" for acceptance prior to the completion of the sale. Cons 3.99% seems a little steep at times. Additionally, I never know when the charge will actually apply, as Customers enter their cards into the device and we don't know if they're utilizing debit or credit cards (one applies fees, the other does not). Finally, I fear you're overcharging some of our Customers as, for example, we run a transaction for $189, and the Customer receives the fee of $7.54 bringing the new total to $196.54. After this transaction reaches out bank account, we may actually receive a deposit of $189.72 instead of the original $189. This may seem a little dishonest to our Customers that they may have been charged an additional $0.72. Seems quite small, but against my integrity as a business owner nonetheless. Review Source JC Jason C. Owner Automotive Used the software for: Less than 6 months ### "Canceled" October 26, 2021 1.0 My company was canceled after we had two credit cards run for $15,000 and $20,000 with no reason. They called my customer to get conformation of the sale and still canceled us. Pros Work with my software so it was simple to use Cons Canceled me for running too much even after talking to customer. Review Source AH Angela H. Controller Media Production Used the software for: Less than 6 months ### "Efficient System, Horrible Customer Service" September 8, 2020 4.0 The system works, the people don't. Payroc needs to hire more qualified customer service reps that actually know the product. They have a good product, just poor ambassadors for it. Pros The system is largely intuitive, it's extremely easy to run an card, void a transaction, review transactions, etc. Cons Customer Service has been horrific. We've had representatives give us conflicting information, getting hold of an actual person in customer service can be challenging as well. Review Source CN Carlo N. Owner Food & Beverages Used the software for: 1-2 years ### "Not great" September 10, 2020 2.0 Pros I really do not like anything about this software. Cons Having to configure my internet connection EVERY TIME I use it. Review Source SD Sue D. Finance Accountant Financial Services Used the software for: Less than 6 months ### "Meets Expectations" September 15, 2020 4.0 Pros Ease of use, just click and post. Integration with other apps is smooth. Cons Sometimes client's name is missing from payment Review Source Response from Payroc July 23, 2021 Hi Sue- Thanks for taking the time to leave such a positive review. We look forward to providing you valuable payment solutions for many years to come. RS Rick S. office Automotive Used the software for: Less than 6 months ### "cost saver " September 9, 2020 5.0 good Pros saving me money and partnership with market america Cons was a little rough setting up with the communication with all parties involved Review Source Response from Payroc July 23, 2021 Hi, Rick. Thanks for sharing your feedback. We're happy to hear our RewardPay solution is saving you money. LO Lina O. Internal Accounting Manager Accounting Used the software for: Less than 6 months ### "Satisfied with My Selection " September 8, 2020 5.0 I am satisfied so far Pros Easy to use, good customer service. Our sales rep is great. Cons There is nothing that I don't like so far Reason for choosing RewardPay It fit us the best Review Source Response from Payroc July 20, 2021 Hi, Lina. We appreciate you taking the time to leave us positive feedback. RN Rajan N. Owner Retail Used the software for: Less than 6 months ### "Nice & compact " September 10, 2020 4.0 Easy to use Pros List of inventory, express items , compact. Cons Didn't like the paxScan with the camera. Review Source Similar Products Featured ## Related categories [Payment Processing](https://www.capterra.com/payment-processing-software/)