# Pascom Cloud Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Pascom Cloud Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/203696/pascom-Cloud-PBX --- # Pascom Cloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Pascom Cloud ## What is Pascom Cloud? Future proof your business communications with the pascom cloud phone system. Easy-to-use, feature-rich, and cost-effective professional cloud communications platform for your business. ## What is Pascom Cloud used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €8.9 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pascom Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.pascom.net/en/&name=Pascom Cloud) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pascom Cloud 3.8 (13) VS. [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price €8.9 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (13) Ease Of Use 4.0 (958) Value For Money 4.3 (13) Value For Money 4.2 (781) Customer Service 3.8 (12) Customer Service 4.0 (753) ## Pascom Cloud alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Routing 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Collaboration Tools 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Mobile Access 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Voice Mail 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Alerts/Notifications 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automated Attendant 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Pascom Cloud 64 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Alter the layout and content of reports Create, edit, preview, and send faxes electronically Access names, contact information, and roles of employees in a centralized repository Public or private sharing of digital files such as documents, audio/video, images, and more For Cloud-based phone system that sends and receives calls via the internet. Group messaging lets multiple people carry on a group conversation Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Record the audio of phone conversations for quality assurance purposes Telephone system that allows users to connect internally as well as place and receive external phone calls Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Digitally share screen view with others Allow users to access multiple services after entering their login credentials once Enables the connectivity to send and receive calls over the internet Send messages via SMS Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Presenter can see and hear participants and vice versa Connect with meeting participants remotely over video Upload or use pre-set virtual backgrounds during video meetings Voice messages are stored online and accessible via a visual interface Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 3.9 (13) 3.9 Based on 13 reviews ## Pricing Value for money 4.3 (13) Free Trial pascom ONE €8.90 Per User,Per Month Value for money 4.3 (13) 4.3 Based on 13 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Memtime](https://www.capterra.com/p/199674/memtime/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/)[ Microsoft Exchange](https://www.capterra.com/p/248250/Microsoft-Exchange/)[ DATEV Audit](https://www.capterra.com/p/217238/DATEV-Audit/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (12) 3.8 Based on 12 reviews ## User reviews Overall rating 3.8 Based on 13 reviews Filter by rating 5(8) 4(1) 3(1) 2(0) 1(3) Mentioned topic Sorted by most recent HM Heike M. Buchhaltung Wholesale ### "Macht genau was es soll!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 21, 2022 Pros UC Client und mobile App für unsere Kundenservice-Mitarbeiter Cons spontan fällt mir da ehrlich gesagt gar nicht ein. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Michael L. CEO Information Technology and Services ### "Zero Partner Support" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 7, 2022 Very bad experience. If you look into market there are much better solutions for lower pricing and more functionalities. Pros Pascom is a easy to handle solution as long as you use the cloud solution and use their gateways. When it comes up that you want to increase your customer service and use own gateways with normally used ISP rates they will not help you and guide your customers to other partners. Cons It is not really wanted to have your own gateway in place. We had a customer where the Pascom stopped working and the only support was migrating the customer to cloud Pascom without higher rates. Switched from [3CX](https://www.capterra.com/p/158704/3CX/) Cheaper, more functionalities and better support Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reasons for choosing Pascom Cloud Customer wanted Pascom Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Stephan D. CEO Automotive ### "Unzuverlässig" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 March 3, 2022 Nicht gut, nie wieder Pros Das ich Anrufe überall annehmen kann. Chat Cons Unzuverlässig, Anlage funktioniert nicht zuverlässig, Telefone klingeln nicht immer. Verbinden ist eine Katastrophe. Reasons for choosing Pascom Cloud war eine Empfehlung Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mario S. CEO Information Technology and Services ### "Unfassbar" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 23, 2022 Unmöglicher support Pros Cloud Lösung / flexible Sip trunk möglich Cons Support und Vertrieb Einrichtung sip Ämter Alternatives considered [Placetel](https://www.capterra.com/p/252201/Placetel/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Johannes B. CEO Information Technology and Services ### "Viele Funktionen aber auch einige gravierende Mängel" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 February 2, 2022 Software mit viele Funktionen, aber leider gravierenden Mängeln, die sich nicht beheben ließen. Daher haben wir uns nun entschlossen, den Vertrag mit Pascom zu beenden und auf eine andere Anlage umzustellen. Pros Universell nutzbarer Client sowohl am PC als auch am Handy. Grundsätzlich viele Funktionen. Kann alles was man typischerweise in einer kleinen / mittelständischen Firma hinsichtlich Telefonieren benötigt. Cons Weiterleitung vom Festnetztelefon auf das Handy macht immer wieder Probleme, auch viele Telefonate mit dem Support brachten keine Lösung, unsere IT musste viele Stunden zusätzlich aufwenden (Zusatzkosten, die uns natürlich niemand bezahlt hat). TAPI Client funktioniert unzuverlässig - verliert immer wieder die Verbindung zum Server. Dann muss der entsprechende Rechner neu gestartet werden, damit es wieder geht. Konfiguration der Anlage (Administrations-Backend) ist unnötig kompliziert Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB James B. English Teacher E-Learning ### "Everything I need in one place" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 7, 2021 The pascom cloud phone system is easy to use, packed full of features and comes with friendly, expert support which is included within the pricing which I think is excellent customer service. I can only recommend pascom and the pascom solution further. Pros pascom has all the features I need, they are very easy to use and are available on all my devices, making sure I can continue working no matter where I am. Plus the move to the cloud was simple and done in minutes thanks to the excellent support. Cons The onsite version that I had originally was a little complicated to setup and manage. Now my phone system is in the cloud, it's simple to use and pascom takes care of all the updates etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Anton W. Inhaber / Informatiker Information Technology and Services ### "Sehr gute Unterstützung, funktionierende Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2021 Eine Lösung, keine Sonderpreise, keine Aufpreispflichtigen Extras, Super! Pros Einfachheit der Bedienung, Cloud-PBX ist einfach zu installieren (Telefonanlagenkenntnisse vorausgesetzt), Client funktioniert auf allen relevanten Systemen Cons Bei der Interaktion mit Remotedesktopumgebungen könnte man noch eine wählbare Videofunktion integrieren (Video / Bildschirmfreigabe soll zusätzlich zum lokalen Client auch in der Remoteumgebung angzeigt werden können, via Softwareswitch an-abschaltbar) Reasons for choosing Pascom Cloud Eine Gesamtlösung für alle Anwendungen, funktioniell und stabil. Außerdem gibt es keine aufpreispflichtigen Upgrades. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Ansgar H. L. Geschäftsführer Information Technology and Services ### "Einfachheit und Komfort, der begeistert!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2020 Die Lösung ist super einfach, deckt alles ab und macht mich völlig ortsunabhängig. Ich war selten von einer Lösung und vor allem der Firma, die da hinter steht, so begeistert, wie bei pascom! Chapeau! Tolles Produkt, schneller und guter Support, tolles und nettes Team! Pros \- toller Komfort dank Soft-Client auf dem PC oder Notebook - Mobile App mit allen Funktionen wie auf PC/Notebook - einfachstes und sicheres Videoconferencing - schnell und einfach eingerichtet und in Betrieb genommen - einfach und intuitiv nutzbar - der pascom Client ist ein Multiplattform-Produkt (Windows, Mac, Linux. Letzteres ist mir besonders wichtig). - man kann alles kostenlos testen - es gibt keine versteckten Kosten: alle Features sind im Preis dabei Cons Fehlen tut bislang das Team-Jounal. Aber das ist nun für den Sommer 2020 angekündigt. Bin gespannt. Reasons for choosing Pascom Cloud Das Produkt hat zahlreiche Schnittstellen, von denen wir verschiedene nutzen. Andere sind hier weniger offen ausgerichtet. Der persönliche Kontakt zu pascom war deutlich besser als bei dem ein oder anderen Mitbewerber, der ggf. auch ein interessantes Produkt für uns gehabt hätte. pascom überzeugt einfach durch Qualität, Kompetenz und ein wirklich tolles und gelungenes Produkt. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Stefan G. Systemadministrator Computer Networking ### "Pascom Cloud PBX - Für uns die richtige Entscheidung" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 17, 2020 Die pascom Cloud PBX bietet uns neue Möglichkeiten im Rahmen der Telefonie - nicht nur durch Ihre Vielzahl an einen Telefoniefunktionen, sondern auch durch den Desktop-Client, die App und die kürzlich eingeführte Möglichkeit der Videotelefonie. Pros Nachdem ich das Verständnis für das Webinterface entwickelt hatte (siehe Nachteile), bin ich von dem Grad der Automatisierung begeistert. Das Anlegen von Durchwahlen, Benutzern und Endgeräten ist einfacher als erwartet. Durch das All-inklusive Lizenzmodell kann ich den Benutzern beliebig Funktionen zuweisen, ohne dass ich mir Gedanken über zusätzliche Lizenzen für Leitungen, Mailboxen, Konferenzräume oder ähnliches machen muss. Cons Da ich zuvor die Konfiguration des Asterisk Servers auf der Kommandozeile mit Konfigurationsdateien gewohnt war, hat es relativ lange gedauert, bis ich die Gedankengänge der Pascom Entwickler und damit das Webinterface verstanden hatte. Switched from [Asterisk](https://www.capterra.com/p/60249/Asterisk/) Zum einen hatte unsere Asterisk-Installation eine Größenordnung erreicht, die eine Automatisierung und eine einfache Administration über eine Webinterface erforderlich gemacht hat. Zum anderen gab es keine Apps und keine einfache Anbindung von Videotelefonie. Reasons for choosing Pascom Cloud Das Lizenzmodell passte besser zur unseren Anforderungen, zudem hat der Vertrieb auf eine E-Mail schnell, freundlich und kompetent reagiert. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Markus S. IT Consultant Computer Networking ### "Rundes Paket das mit jedem Release neue Features bekommt" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 17, 2020 Pros Super Telefonielösung die mit jedem Release immer besser wird, neue Features werden nach Anforderungen der Kunden entwickelt. Ich kann diese PBX nur weiterempfehlen Cons Natürlich gibt es immer Features die man vermissen kann, allerdings ist die Lösunf durch offene Schnittstellen recht einfach zu erweitern Alternatives considered [STARFACE](https://www.capterra.com/p/175466/STARFACE/) Reasons for choosing Pascom Cloud Support und Produkt gefiel mit besser Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/203696/pascom-Cloud-PBX/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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