--- title: "SiteOwl Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SiteOwl Software - reviews, pricing plans, popular comparisons to other Physical Security products and more." source_url: "https://www.capterra.com/p/203707/SiteOwl/" page_type: "product" language: "en" --- # SiteOwl Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SiteOwl ## What is SiteOwl? SiteOwl is the industry's first unified, cloud-based digital platform for security system integrators and system managers that offers a full lifecycle management solution to help users design, install, and manage their security systems. SiteOwl brings modern technology to the job site by equipping designers, field technicians, and integrator customers with a suite of mobile and cloud-based applications to efficiently manage security system design, installations, and service management. ## What is SiteOwl used for? [Physical Security](https://www.capterra.com/physical-security-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5100 Per User, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SiteOwl?[Manage this product listing](https://www.g2.com/products/siteowl/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SiteOwl 3.5 (2) VS. [4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/) Starting Price $5100 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.8 (151) Value For Money 4.5 (2) Value For Money 4.7 (129) Customer Service 3.5 (2) Customer Service 4.9 (140) ## SiteOwl alternatives [4.6 (131)](https://www.capterra.com/p/150781/FacilityOS/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [Guardhouse](https://www.capterra.com/p/181579/Guardhouse/) [4.9 (24)](https://www.capterra.com/p/181579/Guardhouse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181579/Guardhouse/) [Brivo Access](https://www.capterra.com/p/234450/Brivo-Access/) [4.3 (54)](https://www.capterra.com/p/234450/Brivo-Access/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234450/Brivo-Access/) [Kelio](https://www.capterra.com/p/181942/Kelio/) [4.1 (12)](https://www.capterra.com/p/181942/Kelio/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181942/Kelio/) [View all alternatives](https://www.capterra.com/p/203707/SiteOwl/alternatives/) ## FAQs about SiteOwl Overview ### What company size and specific industries is SiteOwl built for? SiteOwl is designed for enterprise and mid-market organizations that manage physical security systems, including audio/video integrators, fire and life safety integrators, corporate security teams, loss prevention professionals, and building management professionals. It fits companies in security, facilities, and safety-related operations that oversee system management and ongoing protection needs. Features and Usability ### What are the key features of SiteOwl? SiteOwl offers access controls and role-based permissions, activity and audit tracking, and workflow management for operational oversight. It also includes incident management, risk assessment, compliance management, and safety and security management, plus real-time monitoring, alerts and notifications, reporting, and third-party integrations. Getting Started and Support ### What training and onboarding options does SiteOwl offer? SiteOwl provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for learning features and reviewing steps as needed. Getting Started and Support ### What customer support options does SiteOwl offer? SiteOwl provides email/help desk, FAQ/forum, knowledge base, and phone support. These channels give users multiple ways to find answers or contact support directly. ## Features AI summary Based on 269 Physical Security reviews Capterra reviewers highlight these features as the top priorities when choosing physical security software: - **Security Management** (**51%** of reviewers rated this feature as critical) - **Employee Management** (**50%**) - **Access Controls/Permissions** (**54%**) SiteOwl supports **Security Management** and **Access Controls/Permissions**, giving teams a way to oversee security operations and control who can view or manage sensitive system areas. However, it does not include **Employee Management**. Instead, it offers **Real-Time Monitoring** (**58%**), a feature reviewers also rate highly, which helps businesses track activity as it happens and respond faster to issues, providing teams with better visibility and tighter control over day-to-day security tasks. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Audit Trail A record of all activities within the system, including user access, changes made, etc. SiteOwl 23 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Multi-Location: Manage and support multiple locations - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Risk Assessment: Initiate collection and analysis of known risks - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Profiles: Profiles of users providing basic information - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 3.5 (2) 3.5 Based on 2 reviews ## Pricing Value for money 4.5 (2) Basic $5,100 Per User,Per Year Value for money 4.5 (2) 4.5 Based on 2 reviews ## Support, customer service and training options Customer Service 3.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (2) 3.5 Based on 2 reviews ## User reviews Overall rating 3.5 Based on 2 reviews Filter by rating 5(0) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent TK Tabitha K. Service Coordinator II Security and Investigations ### "Service Ticketing System " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 May 24, 2021 Pros The customer and the tech's can easily communicate back and forth on the ticket. The technician can easily identify where a device is located when it is connected to the service ticket. Cons When there is quite a bit of data it is a little harder to blow up the screen so that you can drill down to the exact device you are looking for Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC David C. SAE Security and Investigations ### "Everything on one platform!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 October 29, 2020 It is a great experience. I love being able to do design collaboration with my clients. Pros My clients were tired of having to find information relating to installs and service in various emails or files. Site Owl has it all under one platform and that has made life easier for them. Cons It took a longer time than expected for the devices to get loaded into the software. My client has a big campus. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 2, 2020 Thank you for your feedback. We're continuously working on making SiteOwl better for our end-users and your feedback helps! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.