# TheraPlatform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TheraPlatform the right Telemedicine solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203711/TheraPlatform/reviews --- TheraPlatform 4.4 (79) [View alternatives](https://www.capterra.com/p/203711/TheraPlatform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TheraPlatform Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews KG Kashish G Product EngineerComputer Software, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “It streamlines practice management by integrating EHR, telehealth, scheduling, and billing into one platform, making daily tasks more efficient. While there's a small learning curve, the benefits in organization and client management are worth it.“ August 27, 2025 VG Vanessa G Licensed therapistMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Setting up my availability can be a bit tedious, since I might have some changes and if I delete one date of availability, it deletes all future dates as well.“ March 26, 2026 SG Sheryle G Licensed PsychologistMental Health Care, Self-employedUsed the software for: More than 2 years. “I believe this has been one of my best business decisions, as the platform provides for appointment scheduling with reminders, virtual appointments, EHR, creating and sending invoices, and billing both clients and insurance companies, including Medicare. “ May 29, 2024 Morassa F Freelance ResearcherMedical Practice, Self-employedUsed the software for: I used a free trial. “I think the monthly fee is a bit expensive. and some times the video may freeze when the internet is not strong.“ August 11, 2025 SG Sheryle G Licensed PsychologistMental Health Care, Self-employedUsed the software for: More than 2 years. “The system works seamlessly from writing notes, creating invoices, and billing clients and insurance providers, including Medicare. “ May 29, 2024 EM Emily M Admin AssistantMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Sometimes there are bugs when I have therapy, however it could be my own user error.“ August 22, 2025 MA Mike A OwnerFood & Beverages, 11 - 50 employeesUsed the software for: I used a free trial. “TheraPlatform Is absolutely great for many therapy practices, especially smaller or independent ones, TheraPlatform emerges as a solid, cost-effective choice.“ September 8, 2025 SK Shawnalee K Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The customer service team is almost never available and you have to wait for a response via email or sit on hold forever by calling.“ March 24, 2025 ## Showing most helpful reviews Showing 1-25 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Freelance Researcher Medical Practice Used the software for: I used a free trial ### "A reliable tool for managing client session " August 11, 2025 4.0 my overall experience is positive because it makes easier to manage sessions and handle payments in one place. Pros The thing i like most about TheraPlatform is that it is very easy to use even for the people who are not very comfortable with technology. they can easily log in and join without any problem. Cons I think the monthly fee is a bit expensive. and some times the video may freeze when the internet is not strong. Review Source AA Amin A. Free lancer Program Development Used the software for: 6-12 months ### "All-in-One Platform That Makes Practice Easier" September 2, 2025 5.0 My overall experience with TheraPlatform has been really positive—it’s convenient having everything in one place, and once I got used to it, it made managing sessions and paperwork so much easier. Great Value for Money with Customizable Features Pros I like that TheraPlatform brings everything together in one place—telehealth, scheduling, documentation, and billing—which makes running sessions and managing my practice much more efficient Cons Overall it’s great, but sometimes it feels a little tricky to navigate at first, and I’ve had the occasional video glitch Review Source GC Gina C. Office Manager Medical Practice Used the software for: 6-12 months ### "If you are looking to submit claims with this software and actually get paid then do NOT use this!" September 12, 2023 1.0 At first, \[sensitive content hidden\] was very helpful, very willing to help. But as time went on and the issues were still ongoing, this should have been escalated. After we spoke with Medicaid and received detailed documentation from them to share with Theraplatform to show that the data was not coming through as they were showing, they still put blame on Medicaid and us. The fact that they did not take responsibility for their software glitch or error is sad. And then the communication from \[sensitive content hidden\] and poor customer service from her is proof as to why the company is in the state it is. At least take ownership of your business and product. Pros Nothing. The past few months have been very stressful due to this company and poor service and product. Cons It states that Theraplatform can automate your billing but that is not true. Over 3 months of submitting claims to Medicaid with help from \[sensitive content hidden\] almost daily and still no claims approved. \[sensitive content hidden\] then put blame on us the user, refused to refund any money and the next day we had another charge for $1. Yes, $1… for 4 claims…maybe the claim maximum would not have not been met if you all had a clue what you were doing or how the software was clearly designed incorrectly? After 1 day with a new software, we have successfully submitted ALL claims from June on and will receive payment next week. So please do not tell me it was us the user… Review Source Response from TheraPlatform September 14, 2023 Thank you for submitting your feedback and we're sorry to hear that insurance declined payments. We understand that this is a very stressful situation for you but unfortunately, we're not able to provide 9-month refund that you requested. Although we make exceptions to our refund policy, in your case our management and co-founder were not willing to provide the refund because it is beyond EHR's control when claims are denied; our software was working properly, and our customer support specialist was going above and beyond. Initially your claims were rejected because wrong modifier was entered and the supervisor DQ in box 11 in addition to the rendering provider in box 24 j was entered but it should not. These rejections are all documented on our software. Despite us not providing assisted billing services, our customer support specialist assisted you with rejected claims and showed you how to fix the claims. The claims were accepted but returned by insurance as deductible. Meaning, the insurance denied payment. We really wanted you to get paid for your services and we offered to hop with you on the call with insurance. Another recommendation we shared with you was to consider hiring a biller. They are helpful and can eliminate pain associated with insurance billing. We hope that you will get paid by insurance. VR Verified Reviewer Designer Education Management Used the software for: 6-12 months ### "Streamlined Platform for Telehealth and Practice Management" September 8, 2025 5.0 Overall, my experience with TheraPlatform has been very positive. It has simplified practice management by reducing the need for multiple systems, and it has supported better client engagement through its telehealth tools. While there’s a small learning curve, once you get comfortable, it’s a powerful and efficient solution for therapists looking to streamline their workflow. Pros What I liked most about TheraPlatform is how comprehensive it is—it combines telehealth, scheduling, documentation, and billing all in one place. The video quality for teletherapy sessions is reliable, and the platform is HIPAA-compliant, which gives both providers and clients peace of mind. I also appreciate the interactive tools, such as whiteboards and screen sharing, which make online therapy sessions more engaging. Cons The platform can feel a little overwhelming at first because of the wide range of features. Some areas, like report templates and navigation, could be a bit more intuitive. It may take some time to learn all the functions, especially for providers who are new to digital platforms. Review Source MA Moath A. Operations Manager Construction Used the software for: 2+ years ### "Theraplatform for specialized staff training." July 2, 2025 5.0 We were able to standardize training across sites, including temporary or rotating crews more quickly than scheduling in-person workshops. Pros Although TheraPlatform was not created for construction, we have modified it to perform virtual onboarding and safety training for field staff. The videos sessions and screen share are useful in the interactive study. Cons The healthcare design is inapproriate for our use. Some custom branding, sexual language and terminology would give it a better targeted appeal for non-clinical industries. Review Source OA Odukunle A. Mental health staff Health, Wellness and Fitness Used the software for: 6-12 months ### "Good value for money " August 25, 2025 5.0 I actually thought this was a software with so much hype like some previous ones I had used, but this is different, it’s a niche software that perfectly suits the needs of therapists and has actually gone ahead to think of needs you haven’t envisaged. It is easy to use and actually lets you learn things you didn’t know about. Great job guys. Pros I love the fact that it could take up all the cumbersome part of running my business at a fraction of the cost of delegating it to another company. It is indeed good value for money. Cons I was hoping I can use the platform for another business that I have but it doesn’t just suit perfectly. Review Source MA Mike A. Owner Food & Beverages Used the software for: I used a free trial ### "TheraPlatform Real review" September 8, 2025 4.0 TheraPlatform is a strong, cost-effective solution for many solo or small therapy practices, offering: Pros TheraPlatform Is absolutely great for many therapy practices, especially smaller or independent ones, TheraPlatform emerges as a solid, cost-effective choice. It’s particularly strong in telehealth, billing, and offering consolidated tools, with reviewers regularly highlighting its customer support as a standout feature. Cons if you’re managing a larger clinic or need advanced customization, you might want to compare it against alternatives Review Source TS Thomas S. CTO Information Services Used the software for: 1-2 years ### "Handy platform, just needs a bit polish" April 10, 2025 5.0 It’s been pretty solid overall. Had a few tech hiccups early on but nothing major. Once I figured things out, it def made my sessions smoother. Pros Love that everything’s in one place — video, notes, billing, etc. Super handy not jumping between apps all the time. Also feels secure, which is huge. Cons Video lags sometimes, and mobile version can be glitchy. Took a while to get used to the billing part too. Review Source Response from TheraPlatform April 23, 2025 Thank you so much for your review ..Happy to hear we can help you in your practice!! SH Shannel H. Dispatcher Accounting Used the software for: I used a free trial ### "Must Try for sure" August 6, 2025 5.0 Love it, the White board makes it simple and easy to understand. Able to stay organized and like that you can share your screen. Pros Simple once you get the hang of things. You can customize to your needs. Easy to lean and teach to anyone else. Cons Just the setting up process. Everything else was simple. Leaning curve, but there is always some one to help you Review Source TY Trisha Y. Speech Therapist Hospital & Health Care Used the software for: 2+ years ### "Good tool to have for telepraxtice" February 20, 2025 4.0 Great tools and activities for working with children over telehealth Pros Activities and games are very helpful to have and help save time on planning Cons 1) when screen sharing student can control therapist’s cursor 2) zoom in more on uploaded documents Review Source Response from TheraPlatform April 23, 2025 Thank you and yes activities and games can save one lots of time...so nice to hear that your kiddos enjoy them! SL Shani L. Medical Alternative Medicine Used the software for: I used a free trial ### "Easy to use and high quality" July 19, 2025 5.0 Pros The Theraplatform is very good and high quality. It is very convenient and easy to use. I am very happy to have it. Cons I like its easy to use, professional and very high quality. I am very satisfied from the Theraplatform Review Source EM Emily M. Admin Assistant Mental Health Care Used the software for: 6-12 months ### "Great platform from a patient!" August 22, 2025 5.0 Pros TheraPlatform is easy to navigate as a patient. I am always able to get into my appointments easily! Cons Sometimes there are bugs when I have therapy, however it could be my own user error. TheraPlatform is always responsive. Review Source MAH Mohamed Amine H. Student Non-Profit Organization Management Used the software for: Less than 6 months ### " A Comprehensive Telehealth Solution for Mental Health Professionals" February 16, 2025 4.0 Pros Secure video conferencing: TheraPlatform offers HIPAA-compliant video sessions, making it suitable for teletherapy and telehealth. Cons Some users report a learning curve when first setting up the platform and navigating through its features. Review Source Response from TheraPlatform April 23, 2025 Thank you for your comments! HP Heidi P. Psychologist Mental Health Care Used the software for: 1-2 years ### "TheraPlatform excellent EHR system" September 2, 2024 5.0 100% satisfied; Excellent customer service/very responsive; Allows me to run practice without administrative assistant Pros Has everything I need, all in one place, to run my private practice Cons Nothing I cannot think of anything that I like least Review Source Response from TheraPlatform December 11, 2024 Great to hear! Thank you! CW Catherine W. Owner Mental Health Care Used the software for: 2+ years ### "Shady business practices" January 25, 2023 1.0 Things were great for the first year until I ran into their messed up billing. They refuse to come up with a reasonable solution that does not require me to pay upfront for time I will not use. Pros They have standard features that are comparable to other software programs Cons Shady billing and poor customer support. This is the 3rd time I had issues to the point of wanting to drop them entirely (unfortunately switching software is a huge undertaking). They refuse to change my billing cycle and they way they bill requires me to pay 1.5 years for a practitioner when I only need 1 yr. Then I have to wait another year before I can get that money applied towards my account. Reason for choosing TheraPlatform The pricing was good at the time. Review Source Response from TheraPlatform January 30, 2023 Hi Catherine, Thank you for your feedback!! We value your time and appreciate your business. We have been working with you for a couple of years now and to this point you complemented us how amazing our support is, and when you feel frustrated, we do too. Our team had multiple video calls with you informing you how yearly subscription works and unfortunately it is beyond our control how Stripe sets up the yearly subscription and we are not able to change dates. When one subscribes in December (for example), one will be billed every year in December. If one adds multiple providers before the billing cycle, Stripe does not charge at the moment of change but during the next billing cycle. Also when one removes the license before the billing cycle, Stripe prorates and does not charge for unused time. If yearly plan does not work for your needs, you can always switch to monthly billing and this is something that we informed you about but you declined. We did brought your concern to our management and they will contact Stripe to see if they could offer more flexibility for us but at this point our hands are tied. We appreciate you communicating your frustation with us! AB Amy B. Counselor Mental Health Care Used the software for: 2+ years ### "Very pleased with TheraPlatform!" May 31, 2023 4.0 I am very pleased, and recommend you to other therapists all the time! Pros The video quality is very good. Customer service is very responsive. It's a very user-friendly platform. Cons It took me a little while to learn how to create documents. The video tutorials helped, but it still took me a while. Now, I can edit them with ease. Reason for choosing TheraPlatform I did the free trial and was very pleased. Customer service was so helpful in getting me set up. I think the monthly rate is reasonable. Review Source CM Charles M. Owner Mental Health Care Used the software for: 6-12 months ### "TheraPlatform Review " December 20, 2022 5.0 Overall, I am very pleased with the platform. Once you set up all the billing information, submitting claims is very efficient and seamless. This has reduced administrative time in the office. Pros The customer service is exceptional. The response rate and the willingness to help solve the problem is above and beyond. \[SENSITIVE CONTENT\] is very respectful and always finds solutions to my issues no matter how big or small the problem may be. Cons The client account is linked to an email. If parents of a child (the identified client) live in different homes and do not want to share an email and password, I have to create two charts for one client. Some data will live in one chart/account and the other data with live in another chart. Sometimes my staff write notes in the wrong chart which creates billing issues. Reason for choosing TheraPlatform Colleague feedback Review Source JM Jennifer M. Occupational therapist/clinic owner Medical Practice Used the software for: Less than 6 months ### "TERRIBLE CUSTOMER SUPPORT" April 10, 2020 2.0 If I had more time to investigate or consider doing telehealth long term I’d switch to a different platform Pros The features that Theraplatform offer like white board, ability to upload lessons are great but the system is so glitchy that I can’t rely on it. Cons First the free trial was a scam- on April 1 100’s of therapists were sent a notification the free trial was ending despite it being 30 day trial- I had 21 days left. Nowhere could I find the fine print of the free trial limitations. Since it was COVID I upgraded despite the glitches. I sent concerns to customer care for glitch issues with no response. Since telehealth has 1000’s of therapists in several FB groups my experience was super consistent with the majority. Cons- - no phone number for customer support only a help button in which they respond maybe in 24 hours. Umm that’s 1-2 days of lost pay in some cases - clients logging in but the therapist is never given a ‘wait room notice’ happened twice. - white board freezes, videos uploaded freeze, can’t log in, grainy video and sound, all glitches that have happened more than once in 3 weeks and no response to customer support or unhelpful responses like that a screen shot- ummm it took you 12 hours to respond I can’t go back in time OR it’s working fine now ( no kidding it’s 9 pm at night and the system has very limited usage). Reason for choosing TheraPlatform The features which I have found to be unreliable and not super useful for an OT as the apps are all speech therapy geared Review Source DM Debbie M. Licensed Therapist Mental Health Care Used the software for: 2+ years ### "The best customer service" November 25, 2022 5.0 I've been using it for several years and it has worked tremendously well for me. Pros I love theraplatform. It's easy to use. But today I had the best customer service.\[SENSITIVE CONTENT\]jumped on a zoom link with me, spent quite a bit of time trouble shooting until he finally figured out the my new internet service was the root of the problem. But he got it all fixed. Great service. Cons Nothing. I love pretty much everything!!! Review Source Response from TheraPlatform November 29, 2022 Thank you so much for leaving a review for us and we are thrilled that you love TheraPlatform! I will relate your customer service review to the person who helped you and this is going to make his day. Thank you again!! SV Susan V. OWNER Mental Health Care Used the software for: 1-2 years ### "Great platform for therapy practice" April 26, 2024 5.0 Pros Excellent customer service, easy interface, helpful ways to interface with clients, cost effective Cons Can be difficult to send a new link if client is a minor and parent isn't home to help them access the link through the portal Review Source Response from TheraPlatform December 11, 2024 Thank you for much for your review! We appreciate it! LL LeaOna L. Owner/LPC Mental Health Care Used the software for: Less than 6 months ### "I would not get this. " February 22, 2023 2.0 They double bill me monthly. Pros If you are not using the billing it is ok. Cons You have to make all forms complaint. Tech sucks. Review Source Response from TheraPlatform March 30, 2023 Thank you for your feedback! If you have concern re: your bill, please contact us directly. I'm not aware of any tech problem re; this. You would get double bill if you had opened 2 accounts by accident with 2 emails but please reach out to us so we can look into this for you. We offer many forms and since every state and profession is so different, we allow users to edit what we offer and build their own too. Could you please email us directly to provide more feedback re: tech support? What is it that made you feel this way? If you're not happy , we aren't either and want to do everything we can to meet your needs. Thanks so much! MD Marika D. Mental Health Therapist Mental Health Care Used the software for: Less than 6 months ### "Amazing Integrated Platform!" January 19, 2020 5.0 Very satisfied and excited to be using this platform. Pros Theraplatform seems to be one of the few platforms that really is able to do it all. Although a new company, and still improving itself, it has the foundations of taking over the industry. You can do asynchronous chats, video conferencing, add forms and input forms with your client, add progress notes, create your own assessments and treatment plans, and upload attachments into your client's chart. The interactive white board and the ability to do worksheets during sessions with clients is also amazing. Cons I wish there was a 24 hour help line for clients so if they have tech problems they can get support. Although customer service responds very quickly, having that one on one interaction can be really helpful for me too as a someone new to the software, and overwhelmed with having to set up an online practice. Also for some reason when editing forms and worksheets, the movement of new boxes from the bottom towards placement at the top of the form is difficult. Review Source Response from TheraPlatform January 20, 2020 Thank you very much Marika for your review! We are happy to hear that you find our platform useful. You can request one on one with us as well. We offer both video and phone one-on one meetings. You can request these via our build in help. JB JULIE B. SLP/Practice Owner Hospital & Health Care Used the software for: 1-2 years ### "Couldn't Have Been Better!" June 23, 2021 5.0 I loved the TheraPlatform but my business can no longer bill insurance companies for telepractice so we had to stop doing therapy remotely. If we ever need it again I would definitely subscribe again! Pros It was so easy to get familiar with, very user friendly, absolutely great pre-installed resources, apps and games for speech therapy, easy to upload our own documents. There was so much more in it than I had initially expected! Cons Not sure, it was easy to use and we never really had any issues with it. Review Source LF Louise F. SLP Health, Wellness and Fitness Used the software for: Less than 6 months ### "Theraplatform" April 10, 2020 2.0 Pros The schedule is great. The included apps are useful but no different to what I could find free online Cons The screen share asks me to upload the software every couple of days. Often when I am on screen share, the clients screen goes black after a few mins and they can’t see what I am sharing. Everyday I am having to end sessions as clients have disappeared and then wait for them to log back in via email and password. Clients struggle to understand about entering a password. I doubt I will renew my membership after this month. Reason for choosing TheraPlatform HIPPA Review Source DS David S. Owner Used the software for: 6-12 months ### "TheraPlatform is the most useful, easy to use platform for telepractice on the marketplace." June 20, 2018 5.0 Pros Most companies offering telepractice use "bare bones" software, like Zoom, and therapists are forced to use links to websites or their own materials. TheraPlatform offers specific research-based activities tailored for the needs of various types of clients. Cons There are no "cons" that we have discovered about TheraPlatform. We have not yet discovered any disadvantages or things that we don't enjoy about the software. Review Source Response from TheraPlatform June 22, 2018 Thank you very much David for your review!!! We are very happy that you enjoy using TheraPlatform!! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.