--- title: "TheraPlatform Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TheraPlatform the right Mental Health solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/203711/TheraPlatform/reviews/" page_type: "reviews" language: "en" --- TheraPlatform 4.4 (79) [View alternatives](https://www.capterra.com/p/203711/TheraPlatform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of TheraPlatform Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews KG Kashish G Product EngineerComputer Software, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “It streamlines practice management by integrating EHR, telehealth, scheduling, and billing into one platform, making daily tasks more efficient. While there's a small learning curve, the benefits in organization and client management are worth it.“ August 27, 2025 VG Vanessa G Licensed therapistMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Setting up my availability can be a bit tedious, since I might have some changes and if I delete one date of availability, it deletes all future dates as well.“ March 26, 2026 SG Sheryle G Licensed PsychologistMental Health Care, Self-employedUsed the software for: More than 2 years. “I believe this has been one of my best business decisions, as the platform provides for appointment scheduling with reminders, virtual appointments, EHR, creating and sending invoices, and billing both clients and insurance companies, including Medicare. “ May 29, 2024 SK Shawnalee K Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The customer service team is almost never available and you have to wait for a response via email or sit on hold forever by calling.“ March 24, 2025 SG Sheryle G Licensed PsychologistMental Health Care, Self-employedUsed the software for: More than 2 years. “The system works seamlessly from writing notes, creating invoices, and billing clients and insurance providers, including Medicare. “ May 29, 2024 Morassa F Freelance ResearcherMedical Practice, Self-employedUsed the software for: I used a free trial. “I think the monthly fee is a bit expensive. and some times the video may freeze when the internet is not strong.“ August 11, 2025 MA Mike A OwnerFood & Beverages, 11 - 50 employeesUsed the software for: I used a free trial. “TheraPlatform Is absolutely great for many therapy practices, especially smaller or independent ones, TheraPlatform emerges as a solid, cost-effective choice.“ September 8, 2025 EM Emily M Admin AssistantMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Sometimes there are bugs when I have therapy, however it could be my own user error.“ August 22, 2025 ## Showing most helpful reviews Showing 1-25 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer psychologist Health, Wellness and Fitness Used the software for: 6-12 months ### "its great for the price and basics!" December 25, 2021 4.0 Overall, I am very happy with theraplatform and the customer service support received. There have been a few glitches that have been irritating and I have considered looking into other platforms, but it has not been really bad to go to that extent. It is very competitive, has unlimited clients includes telehealth, and has no add-ons, which is very nice to have as an option. As the pandemic improves, I don't plan to use telehealth much, but it is nice to have the option. I really like that I can make my own forms. I especially like that it won't let me submit a claim and let me know that I need to complete the progress note first. They recently raised their rates by $10, hopefully, that revenue will help to make it mobile-friendly for me and for the clients (maybe an app?). I know that at times businesses have to raise the fees, and I appreciate, in my case, knowing that until my next renewal (summertime, yearly plan), I am not affected. Gives me enough notice and time. Pros I switched to this platform and I enjoy it very much for the following: 1) It allows you to make and customize templates for assessments, progress notes, treatment plans, everything. 2) Customer service has been extremely receptive, usually gets a response within 24 hours and not much back and forth!. \[SENSITIVE CONTENT\] is amazing and so efficient! 3)When the claims section is accurate, it is a great option because it tells you the status of your claims "draft, pending, accepted" etc. 4) The price is competitive and great because it includes telehealth as part of their plans with no additional add-on pricing. 5) The software is very easy and basic, it does what you need it to do (I use the Pro plan) 6) They have 3 plan options and you can choose the best one that works for your own practice needs. Cons So far I have noticed the following: 1) They recently increased their pricing by $10, at least for my needs, I don't see what was added that benefits my practice. 2) The waiting room is very basic, it is just a white screen. You have 3 backgrounds and 3 sound clips you can activate, but not the best. 3) The calendar setup can be complicated at first especially if you move the 'default' setting- I was not able to see client appointments but got support to fix it. 4) It has been only a few times, there have been clients logged on and waiting but they don't "show" up on my screen, once I refresh, they come up. 5) Logging on to the site on anything other than the computer is challenging. The interface is not very mobile-friendly, and they don't have an app as most others do. 6)I think there must be a purpose for the colors they use (red, green buttons), it gives me the 'feel' like a computer game for kindergarten. Reason for choosing TheraPlatform At first, I liked that theraplatform had video included and the price was competitive for the options that I needed for my practice. I didn't have to buy or pay for other features that I don't need, instead, they offer other features on another plan if you like. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) I switched because the previous software kept increasing the rates so often. It raised their fees right in the middle of the COVID pandemic, so unethical! Review Source Response from TheraPlatform December 28, 2021 Thank you for taking your time to review our software and we are happy to hear that you are satisfied with our service and features. OW Olivia W. Mental Health Counselor Mental Health Care Used the software for: 6-12 months ### "Easy platform " February 16, 2025 5.0 I can do my notes faster, each category is easily accessible. Pros Thera platform is very easy to maneuver.. Cons I don’t know, I have not found anything that I don’t like about it Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Changed jobs and while using the theranest platform it was so difficult for me it gave me anxiety Review Source Response from TheraPlatform April 23, 2025 Happy to hear that you find TheraPlatform easy to use. Thank you for utilizing it!! GC Gina C. Office Manager Medical Practice Used the software for: 6-12 months ### "If you are looking to submit claims with this software and actually get paid then do NOT use this!" September 12, 2023 1.0 At first, \[sensitive content hidden\] was very helpful, very willing to help. But as time went on and the issues were still ongoing, this should have been escalated. After we spoke with Medicaid and received detailed documentation from them to share with Theraplatform to show that the data was not coming through as they were showing, they still put blame on Medicaid and us. The fact that they did not take responsibility for their software glitch or error is sad. And then the communication from \[sensitive content hidden\] and poor customer service from her is proof as to why the company is in the state it is. At least take ownership of your business and product. Pros Nothing. The past few months have been very stressful due to this company and poor service and product. Cons It states that Theraplatform can automate your billing but that is not true. Over 3 months of submitting claims to Medicaid with help from \[sensitive content hidden\] almost daily and still no claims approved. \[sensitive content hidden\] then put blame on us the user, refused to refund any money and the next day we had another charge for $1. Yes, $1… for 4 claims…maybe the claim maximum would not have not been met if you all had a clue what you were doing or how the software was clearly designed incorrectly? After 1 day with a new software, we have successfully submitted ALL claims from June on and will receive payment next week. So please do not tell me it was us the user… Review Source Response from TheraPlatform September 14, 2023 Thank you for submitting your feedback and we're sorry to hear that insurance declined payments. We understand that this is a very stressful situation for you but unfortunately, we're not able to provide 9-month refund that you requested. Although we make exceptions to our refund policy, in your case our management and co-founder were not willing to provide the refund because it is beyond EHR's control when claims are denied; our software was working properly, and our customer support specialist was going above and beyond. Initially your claims were rejected because wrong modifier was entered and the supervisor DQ in box 11 in addition to the rendering provider in box 24 j was entered but it should not. These rejections are all documented on our software. Despite us not providing assisted billing services, our customer support specialist assisted you with rejected claims and showed you how to fix the claims. The claims were accepted but returned by insurance as deductible. Meaning, the insurance denied payment. We really wanted you to get paid for your services and we offered to hop with you on the call with insurance. Another recommendation we shared with you was to consider hiring a biller. They are helpful and can eliminate pain associated with insurance billing. We hope that you will get paid by insurance. RB Rachel B. Mental Health Counselor Mental Health Care Used the software for: 1-2 years ### "Many years with TheraPlatform" October 30, 2024 5.0 Great experience with all of my expectations met. I appreciate so much about what the platform provides! Pros I appreciate that I am able to have my own logo on the screens, setting up is simple especially with the online tutorials to explain, they are often updating things to improve the system, and I love that telehealth doesn't cost me anything extra in any of the plans. I have been on the basic plan for almost 3 years and I am very fulfilled with all of my needs while running my own professional private practice. I also like the set up of the invoices and it is simple for my biller and I to work together to catch payments and insurance needs. Cons I can't think of anything right at this time. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraPlatform Telehealth was included in the plans instead of charging separate prices when used. Review Source Response from TheraPlatform December 11, 2024 Thank you for being our loyal customer and for taking your time to write this review. We appreciate it!! ML MaryAnn L. Psychotherapist- clinical social worker Mental Health Care Used the software for: 2+ years ### "Using Theraplatform since before the pandemic!" November 17, 2024 5.0 Great! Works very well on my end, and clients report ease of use and quick connection as positive qualities. Pros I have a private practice and have been using Theraplatform since 2020! It is very easy for clients to use the platform as they receive an email and simply click on the link in the email...nothing to download! I see clients of all ages and they agree that telehealth has been easier to use than they ever imagined. Cons Not sure...maybe that it has more options than I use, and so I may be paying for extras...? Alternatives considered [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reason for choosing TheraPlatform Was recommended by a telehealth training I took. Review Source Response from TheraPlatform December 11, 2024 Great to hear and thank you so much for your review!! MA Moath A. Operations Manager Construction Used the software for: 2+ years ### "Theraplatform for specialized staff training." July 2, 2025 5.0 We were able to standardize training across sites, including temporary or rotating crews more quickly than scheduling in-person workshops. Pros Although TheraPlatform was not created for construction, we have modified it to perform virtual onboarding and safety training for field staff. The videos sessions and screen share are useful in the interactive study. Cons The healthcare design is inapproriate for our use. Some custom branding, sexual language and terminology would give it a better targeted appeal for non-clinical industries. Review Source OA Odukunle A. Mental health staff Health, Wellness and Fitness Used the software for: 6-12 months ### "Good value for money " August 25, 2025 5.0 I actually thought this was a software with so much hype like some previous ones I had used, but this is different, it’s a niche software that perfectly suits the needs of therapists and has actually gone ahead to think of needs you haven’t envisaged. It is easy to use and actually lets you learn things you didn’t know about. Great job guys. Pros I love the fact that it could take up all the cumbersome part of running my business at a fraction of the cost of delegating it to another company. It is indeed good value for money. Cons I was hoping I can use the platform for another business that I have but it doesn’t just suit perfectly. Review Source MA Mike A. Owner Food & Beverages Used the software for: I used a free trial ### "TheraPlatform Real review" September 8, 2025 4.0 TheraPlatform is a strong, cost-effective solution for many solo or small therapy practices, offering: Pros TheraPlatform Is absolutely great for many therapy practices, especially smaller or independent ones, TheraPlatform emerges as a solid, cost-effective choice. It’s particularly strong in telehealth, billing, and offering consolidated tools, with reviewers regularly highlighting its customer support as a standout feature. Cons if you’re managing a larger clinic or need advanced customization, you might want to compare it against alternatives Review Source EL Erick L. Network Administrator Information Services Used the software for: I used a free trial ### "All-in-One amazing Platform" June 25, 2025 5.0 I enjoyed using this platform. It has everything you need to manage your practice in one location. It is also compliant and secure. Pros I enjoyed the use of this platform as it was very user-friendly. Users can take their practices 100% paperless & serve remote clients with the tools Cons The only thing I like least about this platform is that TheraPlatform gets responsive some of the time Review Source SH Shannel H. Dispatcher Accounting Used the software for: I used a free trial ### "Must Try for sure" August 6, 2025 5.0 Love it, the White board makes it simple and easy to understand. Able to stay organized and like that you can share your screen. Pros Simple once you get the hang of things. You can customize to your needs. Easy to lean and teach to anyone else. Cons Just the setting up process. Everything else was simple. Leaning curve, but there is always some one to help you Review Source EM Emily M. Admin Assistant Mental Health Care Used the software for: 6-12 months ### "Great platform from a patient!" August 22, 2025 5.0 Pros TheraPlatform is easy to navigate as a patient. I am always able to get into my appointments easily! Cons Sometimes there are bugs when I have therapy, however it could be my own user error. TheraPlatform is always responsive. Review Source RA Rania A. Bookkeeper Media Production Used the software for: I used a free trial ### "Great software" September 4, 2025 5.0 Pros Thera Platform is reliable. It is a great value and their customer service is helpful anytime we need to call in. Cons I dislike the fact that sometimes the reports are hard to pull. The software glitches and needs to be reset. Review Source MAH Mohamed Amine H. Student Non-Profit Organization Management Used the software for: Less than 6 months ### " A Comprehensive Telehealth Solution for Mental Health Professionals" February 16, 2025 4.0 Pros Secure video conferencing: TheraPlatform offers HIPAA-compliant video sessions, making it suitable for teletherapy and telehealth. Cons Some users report a learning curve when first setting up the platform and navigating through its features. Review Source Response from TheraPlatform April 23, 2025 Thank you for your comments! CW Catherine W. Owner Mental Health Care Used the software for: 2+ years ### "Shady business practices" January 25, 2023 1.0 Things were great for the first year until I ran into their messed up billing. They refuse to come up with a reasonable solution that does not require me to pay upfront for time I will not use. Pros They have standard features that are comparable to other software programs Cons Shady billing and poor customer support. This is the 3rd time I had issues to the point of wanting to drop them entirely (unfortunately switching software is a huge undertaking). They refuse to change my billing cycle and they way they bill requires me to pay 1.5 years for a practitioner when I only need 1 yr. Then I have to wait another year before I can get that money applied towards my account. Reason for choosing TheraPlatform The pricing was good at the time. Review Source Response from TheraPlatform January 30, 2023 Hi Catherine, Thank you for your feedback!! We value your time and appreciate your business. We have been working with you for a couple of years now and to this point you complemented us how amazing our support is, and when you feel frustrated, we do too. Our team had multiple video calls with you informing you how yearly subscription works and unfortunately it is beyond our control how Stripe sets up the yearly subscription and we are not able to change dates. When one subscribes in December (for example), one will be billed every year in December. If one adds multiple providers before the billing cycle, Stripe does not charge at the moment of change but during the next billing cycle. Also when one removes the license before the billing cycle, Stripe prorates and does not charge for unused time. If yearly plan does not work for your needs, you can always switch to monthly billing and this is something that we informed you about but you declined. We did brought your concern to our management and they will contact Stripe to see if they could offer more flexibility for us but at this point our hands are tied. We appreciate you communicating your frustation with us! JR Jazmin R. Owner, Licensed Mental Health Counselor Mental Health Care Used the software for: 6-12 months ### "Amazing affordable software for mental health providers everything you need all in one place. " June 13, 2019 5.0 Customer service is amazing. If you email them they will respond quickly. If you have suggestions they take it into consideration. I know I have ask about certain features and within a few weeks it has been implemented. It seems like they are always working on the software to make it better at an affordable price. They have amazing quick videos to show you how to use software, they are willing to schedule an appointment to help you get started or if you just need that extra support. They also provide useful blogs. I have tried many software and this has been best one I have liked because everything is in the platform. Pros This software is easy, clinician and client friendly. My clients love how easy it is to access telehealth services through the portal. The video conferencing is great and it done right from the portal. It is nice to have access to the whiteboard, share resources and complete notes right in sessions if one wants to. It has different unique features that other software currently does not offer. The price is affordable for clinicians who are starting out as well as seasonal clinicians. Cons Creating your own forms can be troublesome at time, because if you forgot to add something you will have to move it where you want. If you created a yes or no or multi choice question you will have to create it again instead having the option to hit copy and change the question. It would also be nice to have a save button on top of the page and not only the bottom of the page. For me this is minor, but thought I would share. I would like if we were able to create waiting room not sure what the clients actually sees when they are waiting. (Some other programs offer that feature). Review Source Response from TheraPlatform June 14, 2019 Thank you very much Jazmin for your review and feedback!! We highly appreciate your suggestions!! We do have a waiting room option and plan to add another feature that would allow you to customize it. Thank you again for taking your time to write this review!!!! CB Corey B. Owner Hospital & Health Care Used the software for: 6-12 months ### "Excellent Continued Support!!" September 26, 2023 5.0 Pros I have been extremely satisfied with the support that I continue to receive from theraplatform as my practice has moved from private pay to insurance based. The technical support staff continues to be wonderful in answering all of my questions thoroughly and timely. Cons Theraplatform has been an overall positive experience and if I have felt frustrated momentarily, the technical support staff has been there to help me problem solve. Reason for choosing TheraPlatform A review from another user of Theraplatform gave me the confidence I needed in the product. Review Source Response from TheraPlatform April 23, 2025 Wow--thank you and so happy that we can help!! KL Karen L. SLP E-Learning Used the software for: Less than 6 months ### "Too Many Glitches, Not Enough Support" March 31, 2020 2.0 Very poor. I signed up for the ProPlus plan, hoping my office and co-workers could utilize what is advertised to be a HIPAA compliant, apps included, games included only therapy platform. So much of the advertised features did not work and the support was poor. I was charged a large amount of money and did not receive the services or support. I strongly recommend other platforms - this is not the only HIPAA compliant tele therapy platform. Pros Theraplatform has a great calendar, it's easy to include forms (such as consent for tele therapy, and other customizable forms), many of the organization features are excellent and easy to use. Cons Once connected to the internet and attempting to have client sessions, there were numerous glitches. The built-in apps were great but rarely worked or they worked for a short time then would disappear. The screen share feature never worked. After ten days of multiple emails and no ability to call or chat with someone about my specific issues, I was offered a 15-minute tech session. When I asked for my money back because the situation was never resolved, Theraplatform said they did not offer refunds and have not responded to my requests for additional information. Reason for choosing TheraPlatform I chose it because it was advertised to have built-in scheduling, speech therapy apps, white board, screen sharing, and calendar. The calendar worked. Everything else was inconsistent or non-functioning. It was a true disappointment. The slow response to tech questions and refusal to refund even after two weeks of trying to resolve my issues is totally unacceptable and I hope others will consider this before buying a subscription. Review Source JB Jeanne B. Mental health practitioner Individual & Family Services Used the software for: 1-2 years ### "No live person available.. Terrible support " February 9, 2022 4.0 Wasted money and time learning a program and now switching to TherapyNotes Pros I like the appointment and EHR component. Cons In over 2 years, we have not been able to consistently bill through the program. When issues occur you can only reach someone by email or threaten to discontinue the service in order to get someone in the phone. Also, a client cannot be entered if they don’t use email. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing TheraPlatform All in one platform and price Review Source JC Jo C. Communications Coordinator E-Learning Used the software for: 1-2 years ### "Great for early intervention or school-age populations" August 18, 2020 5.0 We are a speech therapy and early intervention company. We have used TheraPlatform for the past 2 years with our private practice! We have used it with up to 4 therapists and for observing new therapists during COVID. We've appreciated the convenience of the service very much. Pros We especially have liked the apps and games to play with our older clients. On the administrative side, the automatic email invite feature when scheduling clients and making changes to appointments has been very convenient. It's simple to onboard clients and therapists when you need to add people in either category. Parents of clients have also let us know that they appreciate the email reminders. Their help desk has been responsive within 24 hours of questions or concerns, and their FAQ/Tutorial pages are also very helpful. Thank you TheraPlatform for this great service! Cons We have made a couple of mistakes and had to send multiple invites to the same parent, for example listing their appointment as PM instead of AM. A button before the automatic invite is sent to confirm once again the appointment details would be very handy! Review Source NJS Norma Jean S. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Great Platform at an Affordable Price." June 1, 2023 5.0 I've been extremely pleased with TheraPlatform. It has all the features that I need for my online private practice and more. Pros TheraPlatform is easy to navigate for me as well as for my clients. Cons Creating and editing forms. Would be nice if this was a little easier to do. It can be time consuming at times. Review Source GC Gail C. Owner/ LCSW Mental Health Care Used the software for: 1-2 years ### "Excellent!" December 26, 2022 5.0 Overall excellent experience with TheraPlatform Pros It is user-friendly, and so easy to use. One of the best features is the exceptional customer service. Questions are answered almost immediately with clarity and effort. Cons Cannot think of a con, and I have been utilizing it for over a year now. Review Source Response from TheraPlatform January 4, 2023 Thank you so much for sharing your feedback with us! We are happy to hear that you find our software easy to use. CL Christine L. Owner, Practitioner Hospital & Health Care Used the software for: 2+ years ### "Great Experience during Pandemic" November 2, 2022 5.0 I found this software platform to be excellent and easy to use and interface with. Customer support was highly responsive. Clients who had never used virtual software found it 'easy' when I asked. Pros Ease of scheduling and use for provider and client was very strong. The reminders were very welcome and helpful. Cons To me nothing was amiss or unhelpful. I found that the pricing structure could be a little lower compared with Zoom. Review Source CB Cathy B. Speech Pathologist E-Learning Used the software for: Less than 6 months ### "TheraPlatform Features" June 19, 2020 5.0 I needed an easy to use program that I could learn quickly. TheraPlatform responded immediately when I needed help. The ease of use and all the features were just what I needed. Pros When New York approved teletherapy for Preschool students I had to quickly learn how to do it. I ended up choosing TheraPlatform and loved it. It has articulation and language games built in that are so easy to use. It was easy to collect data with them. I was also able to screen share and use my Boom Learning cards. I loved the interactive white board and the fact that I could upload and store my own pdfs and You tube videos. It made switching to teletherapy very easy. Well worth the money. Cons I experienced some lag in sound that I had to learn to work around. Review Source LM Laurie M. Therapy Manager Hospital & Health Care Used the software for: Less than 6 months ### "Would not have purchased if I had known the issues" May 12, 2020 2.0 I would not purchase again Pros It has a lot of great features. It was easy to set up. Cons Unfortunately, due to technical issues within we could not access the features. We were constantly having issues maintaining a connection, accessing features and often could not use at all. There is no customer service, no number to call and if you use the email or chat, the response does not address the issue that was sent. Reason for choosing TheraPlatform We chose theraplatform for the features; however, we were unable to access these features due to technical issues Review Source DS David S. Owner Used the software for: 6-12 months ### "TheraPlatform is the most useful, easy to use platform for telepractice on the marketplace." June 20, 2018 5.0 Pros Most companies offering telepractice use "bare bones" software, like Zoom, and therapists are forced to use links to websites or their own materials. TheraPlatform offers specific research-based activities tailored for the needs of various types of clients. Cons There are no "cons" that we have discovered about TheraPlatform. We have not yet discovered any disadvantages or things that we don't enjoy about the software. Review Source Response from TheraPlatform June 22, 2018 Thank you very much David for your review!!! We are very happy that you enjoy using TheraPlatform!! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.