# TheraPlatform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TheraPlatform the right Telemedicine solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203711/TheraPlatform/reviews --- TheraPlatform 4.4 (79) [View alternatives](https://www.capterra.com/p/203711/TheraPlatform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of TheraPlatform Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews KG Kashish G Product EngineerComputer Software, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “It streamlines practice management by integrating EHR, telehealth, scheduling, and billing into one platform, making daily tasks more efficient. While there's a small learning curve, the benefits in organization and client management are worth it.“ August 27, 2025 VG Vanessa G Licensed therapistMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Setting up my availability can be a bit tedious, since I might have some changes and if I delete one date of availability, it deletes all future dates as well.“ March 26, 2026 MA Mike A OwnerFood & Beverages, 11 - 50 employeesUsed the software for: I used a free trial. “TheraPlatform Is absolutely great for many therapy practices, especially smaller or independent ones, TheraPlatform emerges as a solid, cost-effective choice.“ September 8, 2025 Morassa F Freelance ResearcherMedical Practice, Self-employedUsed the software for: I used a free trial. “I think the monthly fee is a bit expensive. and some times the video may freeze when the internet is not strong.“ August 11, 2025 AA Amin A Free lancerProgram Development, Self-employedUsed the software for: 6-12 months. “My overall experience with TheraPlatform has been really positive—it’s convenient having everything in one place, and once I got used to it, it made managing sessions and paperwork so much easier.“ September 2, 2025 EM Emily M Admin AssistantMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Sometimes there are bugs when I have therapy, however it could be my own user error.“ August 22, 2025 FT Felipe T TecnicoApparel & Fashion, 2 - 10 employeesUsed the software for: Less than 6 months. “In improving the execution of ideas in the application, very descriptive and accurate in what it presents to users.“ July 2, 2025 SK Shawnalee K Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The customer service team is almost never available and you have to wait for a response via email or sit on hold forever by calling.“ March 24, 2025 ## Showing most helpful reviews Showing 1-25 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer psychologist Health, Wellness and Fitness Used the software for: 6-12 months ### "its great for the price and basics!" December 25, 2021 4.0 Overall, I am very happy with theraplatform and the customer service support received. There have been a few glitches that have been irritating and I have considered looking into other platforms, but it has not been really bad to go to that extent. It is very competitive, has unlimited clients includes telehealth, and has no add-ons, which is very nice to have as an option. As the pandemic improves, I don't plan to use telehealth much, but it is nice to have the option. I really like that I can make my own forms. I especially like that it won't let me submit a claim and let me know that I need to complete the progress note first. They recently raised their rates by $10, hopefully, that revenue will help to make it mobile-friendly for me and for the clients (maybe an app?). I know that at times businesses have to raise the fees, and I appreciate, in my case, knowing that until my next renewal (summertime, yearly plan), I am not affected. Gives me enough notice and time. Pros I switched to this platform and I enjoy it very much for the following: 1) It allows you to make and customize templates for assessments, progress notes, treatment plans, everything. 2) Customer service has been extremely receptive, usually gets a response within 24 hours and not much back and forth!. \[SENSITIVE CONTENT\] is amazing and so efficient! 3)When the claims section is accurate, it is a great option because it tells you the status of your claims "draft, pending, accepted" etc. 4) The price is competitive and great because it includes telehealth as part of their plans with no additional add-on pricing. 5) The software is very easy and basic, it does what you need it to do (I use the Pro plan) 6) They have 3 plan options and you can choose the best one that works for your own practice needs. Cons So far I have noticed the following: 1) They recently increased their pricing by $10, at least for my needs, I don't see what was added that benefits my practice. 2) The waiting room is very basic, it is just a white screen. You have 3 backgrounds and 3 sound clips you can activate, but not the best. 3) The calendar setup can be complicated at first especially if you move the 'default' setting- I was not able to see client appointments but got support to fix it. 4) It has been only a few times, there have been clients logged on and waiting but they don't "show" up on my screen, once I refresh, they come up. 5) Logging on to the site on anything other than the computer is challenging. The interface is not very mobile-friendly, and they don't have an app as most others do. 6)I think there must be a purpose for the colors they use (red, green buttons), it gives me the 'feel' like a computer game for kindergarten. Reason for choosing TheraPlatform At first, I liked that theraplatform had video included and the price was competitive for the options that I needed for my practice. I didn't have to buy or pay for other features that I don't need, instead, they offer other features on another plan if you like. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) I switched because the previous software kept increasing the rates so often. It raised their fees right in the middle of the COVID pandemic, so unethical! Review Source Response from TheraPlatform December 28, 2021 Thank you for taking your time to review our software and we are happy to hear that you are satisfied with our service and features. AA Amin A. Free lancer Program Development Used the software for: 6-12 months ### "All-in-One Platform That Makes Practice Easier" September 2, 2025 5.0 My overall experience with TheraPlatform has been really positive—it’s convenient having everything in one place, and once I got used to it, it made managing sessions and paperwork so much easier. Great Value for Money with Customizable Features Pros I like that TheraPlatform brings everything together in one place—telehealth, scheduling, documentation, and billing—which makes running sessions and managing my practice much more efficient Cons Overall it’s great, but sometimes it feels a little tricky to navigate at first, and I’ve had the occasional video glitch Review Source GC Gina C. Office Manager Medical Practice Used the software for: 6-12 months ### "If you are looking to submit claims with this software and actually get paid then do NOT use this!" September 12, 2023 1.0 At first, \[sensitive content hidden\] was very helpful, very willing to help. But as time went on and the issues were still ongoing, this should have been escalated. After we spoke with Medicaid and received detailed documentation from them to share with Theraplatform to show that the data was not coming through as they were showing, they still put blame on Medicaid and us. The fact that they did not take responsibility for their software glitch or error is sad. And then the communication from \[sensitive content hidden\] and poor customer service from her is proof as to why the company is in the state it is. At least take ownership of your business and product. Pros Nothing. The past few months have been very stressful due to this company and poor service and product. Cons It states that Theraplatform can automate your billing but that is not true. Over 3 months of submitting claims to Medicaid with help from \[sensitive content hidden\] almost daily and still no claims approved. \[sensitive content hidden\] then put blame on us the user, refused to refund any money and the next day we had another charge for $1. Yes, $1… for 4 claims…maybe the claim maximum would not have not been met if you all had a clue what you were doing or how the software was clearly designed incorrectly? After 1 day with a new software, we have successfully submitted ALL claims from June on and will receive payment next week. So please do not tell me it was us the user… Review Source Response from TheraPlatform September 14, 2023 Thank you for submitting your feedback and we're sorry to hear that insurance declined payments. We understand that this is a very stressful situation for you but unfortunately, we're not able to provide 9-month refund that you requested. Although we make exceptions to our refund policy, in your case our management and co-founder were not willing to provide the refund because it is beyond EHR's control when claims are denied; our software was working properly, and our customer support specialist was going above and beyond. Initially your claims were rejected because wrong modifier was entered and the supervisor DQ in box 11 in addition to the rendering provider in box 24 j was entered but it should not. These rejections are all documented on our software. Despite us not providing assisted billing services, our customer support specialist assisted you with rejected claims and showed you how to fix the claims. The claims were accepted but returned by insurance as deductible. Meaning, the insurance denied payment. We really wanted you to get paid for your services and we offered to hop with you on the call with insurance. Another recommendation we shared with you was to consider hiring a biller. They are helpful and can eliminate pain associated with insurance billing. We hope that you will get paid by insurance. KS Karen S. Dyslexia Therapist Primary/Secondary Education Used the software for: 1-2 years ### "Great platform for private practices!" January 23, 2026 5.0 The tutorials are helpful and relatively quick. I like how there are specific views and guiding documents for different functions of the platform. Pros I love how easy TheraPlatform makes scheduling, communicating with clients, collecting notes and forms, and invoicing. Their secure virtual platform is excellent! Cons The calendar set up takes some getting used to. (It is Monday - Sunday layout versus Sunday to Saturday). Review Source MA Moath A. Operations Manager Construction Used the software for: 2+ years ### "Theraplatform for specialized staff training." July 2, 2025 5.0 We were able to standardize training across sites, including temporary or rotating crews more quickly than scheduling in-person workshops. Pros Although TheraPlatform was not created for construction, we have modified it to perform virtual onboarding and safety training for field staff. The videos sessions and screen share are useful in the interactive study. Cons The healthcare design is inapproriate for our use. Some custom branding, sexual language and terminology would give it a better targeted appeal for non-clinical industries. Review Source OA Odukunle A. Mental health staff Health, Wellness and Fitness Used the software for: 6-12 months ### "Good value for money " August 25, 2025 5.0 I actually thought this was a software with so much hype like some previous ones I had used, but this is different, it’s a niche software that perfectly suits the needs of therapists and has actually gone ahead to think of needs you haven’t envisaged. It is easy to use and actually lets you learn things you didn’t know about. Great job guys. Pros I love the fact that it could take up all the cumbersome part of running my business at a fraction of the cost of delegating it to another company. It is indeed good value for money. Cons I was hoping I can use the platform for another business that I have but it doesn’t just suit perfectly. Review Source MA Mike A. Owner Food & Beverages Used the software for: I used a free trial ### "TheraPlatform Real review" September 8, 2025 4.0 TheraPlatform is a strong, cost-effective solution for many solo or small therapy practices, offering: Pros TheraPlatform Is absolutely great for many therapy practices, especially smaller or independent ones, TheraPlatform emerges as a solid, cost-effective choice. It’s particularly strong in telehealth, billing, and offering consolidated tools, with reviewers regularly highlighting its customer support as a standout feature. Cons if you’re managing a larger clinic or need advanced customization, you might want to compare it against alternatives Review Source SH Shannel H. Dispatcher Accounting Used the software for: I used a free trial ### "Must Try for sure" August 6, 2025 5.0 Love it, the White board makes it simple and easy to understand. Able to stay organized and like that you can share your screen. Pros Simple once you get the hang of things. You can customize to your needs. Easy to lean and teach to anyone else. Cons Just the setting up process. Everything else was simple. Leaning curve, but there is always some one to help you Review Source TS Thomas S. CTO Information Services Used the software for: 1-2 years ### "Handy platform, just needs a bit polish" April 10, 2025 5.0 It’s been pretty solid overall. Had a few tech hiccups early on but nothing major. Once I figured things out, it def made my sessions smoother. Pros Love that everything’s in one place — video, notes, billing, etc. Super handy not jumping between apps all the time. Also feels secure, which is huge. Cons Video lags sometimes, and mobile version can be glitchy. Took a while to get used to the billing part too. Review Source Response from TheraPlatform April 23, 2025 Thank you so much for your review ..Happy to hear we can help you in your practice!! EL Erick L. Network Administrator Information Services Used the software for: I used a free trial ### "All-in-One amazing Platform" June 25, 2025 5.0 I enjoyed using this platform. It has everything you need to manage your practice in one location. It is also compliant and secure. Pros I enjoyed the use of this platform as it was very user-friendly. Users can take their practices 100% paperless & serve remote clients with the tools Cons The only thing I like least about this platform is that TheraPlatform gets responsive some of the time Review Source FT Felipe T. Tecnico Apparel & Fashion Used the software for: Less than 6 months ### "Best platform organization app" July 2, 2025 4.0 I use it regularly and I find the application very fast and efficient for what it was created to run on the platform. Pros In improving the execution of ideas in the application, very descriptive and accurate in what it presents to users. Cons Some features are limited but accepted by the user and it would be better to make an update explaining these features. Review Source SS Summer S. Financial Services Representative Financial Services Used the software for: Less than 6 months ### "There's a Great TheraPlatform " July 3, 2025 4.0 TheraPlatform doesn’t quite have the customization I'm looking for. Billing is not needed. But forr $60 a month its great! Pros The fact that the app has integrated practice management and secure telehealth Includes calendar scheduling, intake, and billing tools that make my life easier! Cons There are occasional technical glitches and some spotty customer service for billing and support issues Review Source MAH Mohamed Amine H. Student Non-Profit Organization Management Used the software for: Less than 6 months ### " A Comprehensive Telehealth Solution for Mental Health Professionals" February 16, 2025 4.0 Pros Secure video conferencing: TheraPlatform offers HIPAA-compliant video sessions, making it suitable for teletherapy and telehealth. Cons Some users report a learning curve when first setting up the platform and navigating through its features. Review Source Response from TheraPlatform April 23, 2025 Thank you for your comments! HP Heidi P. Psychologist Mental Health Care Used the software for: 1-2 years ### "TheraPlatform excellent EHR system" September 2, 2024 5.0 100% satisfied; Excellent customer service/very responsive; Allows me to run practice without administrative assistant Pros Has everything I need, all in one place, to run my private practice Cons Nothing I cannot think of anything that I like least Review Source Response from TheraPlatform December 11, 2024 Great to hear! Thank you! LS Linda S. Dr. Sessions Mental Health Care Used the software for: 2+ years ### "Happy Camper - Love Theraplatform" July 27, 2023 5.0 As I said earlier, I feel safe knowing it's HIPAA-compliant. Tutorials made a big difference in my learning curve and it's always reliable. I can use it on my phone, laptop, or desktop. I hope to learn to use more of the features moving forward. Pros Scheduling is so easy. I can do it on the fly if a client needs to come in or change their day. I also like that I can store clients' documentation online. A big plus is the reliability. I seldom have technical issues with the application. One of my clients sends me links to articles within the context of our session. It's a nice feature to exchange messages. Also, I feel very safe using it. I started during COVID and it took very little time to adapt. Therapltform saved my practice during the pandemic. Cons Seriously, it fits my needs and is only as complex as you make it. The only thing I would like to add to the platform is to also use it with EMDR. I have to switch to another product for online EMDR but overall I love the product and will use it until I retire. Reason for choosing TheraPlatform Like Therapynotes it forces you down paths you may not need. Theraplatform compliments the way I run my practice. Review Source Response from TheraPlatform August 15, 2023 Thank you so much for taking your time to review TheraPlatform! We're happy that you're happy:) JR Jazmin R. Owner, Licensed Mental Health Counselor Mental Health Care Used the software for: 6-12 months ### "Amazing affordable software for mental health providers everything you need all in one place. " June 13, 2019 5.0 Customer service is amazing. If you email them they will respond quickly. If you have suggestions they take it into consideration. I know I have ask about certain features and within a few weeks it has been implemented. It seems like they are always working on the software to make it better at an affordable price. They have amazing quick videos to show you how to use software, they are willing to schedule an appointment to help you get started or if you just need that extra support. They also provide useful blogs. I have tried many software and this has been best one I have liked because everything is in the platform. Pros This software is easy, clinician and client friendly. My clients love how easy it is to access telehealth services through the portal. The video conferencing is great and it done right from the portal. It is nice to have access to the whiteboard, share resources and complete notes right in sessions if one wants to. It has different unique features that other software currently does not offer. The price is affordable for clinicians who are starting out as well as seasonal clinicians. Cons Creating your own forms can be troublesome at time, because if you forgot to add something you will have to move it where you want. If you created a yes or no or multi choice question you will have to create it again instead having the option to hit copy and change the question. It would also be nice to have a save button on top of the page and not only the bottom of the page. For me this is minor, but thought I would share. I would like if we were able to create waiting room not sure what the clients actually sees when they are waiting. (Some other programs offer that feature). Review Source Response from TheraPlatform June 14, 2019 Thank you very much Jazmin for your review and feedback!! We highly appreciate your suggestions!! We do have a waiting room option and plan to add another feature that would allow you to customize it. Thank you again for taking your time to write this review!!!! CB Corey B. Owner Hospital & Health Care Used the software for: 6-12 months ### "Excellent Continued Support!!" September 26, 2023 5.0 Pros I have been extremely satisfied with the support that I continue to receive from theraplatform as my practice has moved from private pay to insurance based. The technical support staff continues to be wonderful in answering all of my questions thoroughly and timely. Cons Theraplatform has been an overall positive experience and if I have felt frustrated momentarily, the technical support staff has been there to help me problem solve. Reason for choosing TheraPlatform A review from another user of Theraplatform gave me the confidence I needed in the product. Review Source Response from TheraPlatform April 23, 2025 Wow--thank you and so happy that we can help!! KL Karen L. SLP E-Learning Used the software for: Less than 6 months ### "Too Many Glitches, Not Enough Support" March 31, 2020 2.0 Very poor. I signed up for the ProPlus plan, hoping my office and co-workers could utilize what is advertised to be a HIPAA compliant, apps included, games included only therapy platform. So much of the advertised features did not work and the support was poor. I was charged a large amount of money and did not receive the services or support. I strongly recommend other platforms - this is not the only HIPAA compliant tele therapy platform. Pros Theraplatform has a great calendar, it's easy to include forms (such as consent for tele therapy, and other customizable forms), many of the organization features are excellent and easy to use. Cons Once connected to the internet and attempting to have client sessions, there were numerous glitches. The built-in apps were great but rarely worked or they worked for a short time then would disappear. The screen share feature never worked. After ten days of multiple emails and no ability to call or chat with someone about my specific issues, I was offered a 15-minute tech session. When I asked for my money back because the situation was never resolved, Theraplatform said they did not offer refunds and have not responded to my requests for additional information. Reason for choosing TheraPlatform I chose it because it was advertised to have built-in scheduling, speech therapy apps, white board, screen sharing, and calendar. The calendar worked. Everything else was inconsistent or non-functioning. It was a true disappointment. The slow response to tech questions and refusal to refund even after two weeks of trying to resolve my issues is totally unacceptable and I hope others will consider this before buying a subscription. Review Source DM Debbie M. Licensed Therapist Mental Health Care Used the software for: 2+ years ### "The best customer service" November 25, 2022 5.0 I've been using it for several years and it has worked tremendously well for me. Pros I love theraplatform. It's easy to use. But today I had the best customer service.\[SENSITIVE CONTENT\]jumped on a zoom link with me, spent quite a bit of time trouble shooting until he finally figured out the my new internet service was the root of the problem. But he got it all fixed. Great service. Cons Nothing. I love pretty much everything!!! Review Source Response from TheraPlatform November 29, 2022 Thank you so much for leaving a review for us and we are thrilled that you love TheraPlatform! I will relate your customer service review to the person who helped you and this is going to make his day. Thank you again!! SV Susan V. OWNER Mental Health Care Used the software for: 1-2 years ### "Great platform for therapy practice" April 26, 2024 5.0 Pros Excellent customer service, easy interface, helpful ways to interface with clients, cost effective Cons Can be difficult to send a new link if client is a minor and parent isn't home to help them access the link through the portal Review Source Response from TheraPlatform December 11, 2024 Thank you for much for your review! We appreciate it! LL LeaOna L. Owner/LPC Mental Health Care Used the software for: Less than 6 months ### "I would not get this. " February 22, 2023 2.0 They double bill me monthly. Pros If you are not using the billing it is ok. Cons You have to make all forms complaint. Tech sucks. Review Source Response from TheraPlatform March 30, 2023 Thank you for your feedback! If you have concern re: your bill, please contact us directly. I'm not aware of any tech problem re; this. You would get double bill if you had opened 2 accounts by accident with 2 emails but please reach out to us so we can look into this for you. We offer many forms and since every state and profession is so different, we allow users to edit what we offer and build their own too. Could you please email us directly to provide more feedback re: tech support? What is it that made you feel this way? If you're not happy , we aren't either and want to do everything we can to meet your needs. Thanks so much! MD Marika D. Mental Health Therapist Mental Health Care Used the software for: Less than 6 months ### "Amazing Integrated Platform!" January 19, 2020 5.0 Very satisfied and excited to be using this platform. Pros Theraplatform seems to be one of the few platforms that really is able to do it all. Although a new company, and still improving itself, it has the foundations of taking over the industry. You can do asynchronous chats, video conferencing, add forms and input forms with your client, add progress notes, create your own assessments and treatment plans, and upload attachments into your client's chart. The interactive white board and the ability to do worksheets during sessions with clients is also amazing. Cons I wish there was a 24 hour help line for clients so if they have tech problems they can get support. Although customer service responds very quickly, having that one on one interaction can be really helpful for me too as a someone new to the software, and overwhelmed with having to set up an online practice. Also for some reason when editing forms and worksheets, the movement of new boxes from the bottom towards placement at the top of the form is difficult. Review Source Response from TheraPlatform January 20, 2020 Thank you very much Marika for your review! We are happy to hear that you find our platform useful. You can request one on one with us as well. We offer both video and phone one-on one meetings. You can request these via our build in help. JB JULIE B. SLP/Practice Owner Hospital & Health Care Used the software for: 1-2 years ### "Couldn't Have Been Better!" June 23, 2021 5.0 I loved the TheraPlatform but my business can no longer bill insurance companies for telepractice so we had to stop doing therapy remotely. If we ever need it again I would definitely subscribe again! Pros It was so easy to get familiar with, very user friendly, absolutely great pre-installed resources, apps and games for speech therapy, easy to upload our own documents. There was so much more in it than I had initially expected! Cons Not sure, it was easy to use and we never really had any issues with it. Review Source LF Louise F. SLP Health, Wellness and Fitness Used the software for: Less than 6 months ### "Theraplatform" April 10, 2020 2.0 Pros The schedule is great. The included apps are useful but no different to what I could find free online Cons The screen share asks me to upload the software every couple of days. Often when I am on screen share, the clients screen goes black after a few mins and they can’t see what I am sharing. Everyday I am having to end sessions as clients have disappeared and then wait for them to log back in via email and password. Clients struggle to understand about entering a password. I doubt I will renew my membership after this month. Reason for choosing TheraPlatform HIPPA Review Source DS David S. Owner Used the software for: 6-12 months ### "TheraPlatform is the most useful, easy to use platform for telepractice on the marketplace." June 20, 2018 5.0 Pros Most companies offering telepractice use "bare bones" software, like Zoom, and therapists are forced to use links to websites or their own materials. TheraPlatform offers specific research-based activities tailored for the needs of various types of clients. Cons There are no "cons" that we have discovered about TheraPlatform. We have not yet discovered any disadvantages or things that we don't enjoy about the software. Review Source Response from TheraPlatform June 22, 2018 Thank you very much David for your review!!! We are very happy that you enjoy using TheraPlatform!! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.