--- title: "TheraPlatform Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TheraPlatform the right Telemedicine solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/203711/TheraPlatform/reviews/" page_type: "reviews" language: "en" --- TheraPlatform 4.4 (79) [View alternatives](https://www.capterra.com/p/203711/TheraPlatform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of TheraPlatform Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews KG Kashish G Product EngineerComputer Software, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “It streamlines practice management by integrating EHR, telehealth, scheduling, and billing into one platform, making daily tasks more efficient. While there's a small learning curve, the benefits in organization and client management are worth it.“ August 27, 2025 VG Vanessa G Licensed therapistMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Setting up my availability can be a bit tedious, since I might have some changes and if I delete one date of availability, it deletes all future dates as well.“ March 26, 2026 MA Mike A OwnerFood & Beverages, 11 - 50 employeesUsed the software for: I used a free trial. “TheraPlatform Is absolutely great for many therapy practices, especially smaller or independent ones, TheraPlatform emerges as a solid, cost-effective choice.“ September 8, 2025 SK Shawnalee K Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The customer service team is almost never available and you have to wait for a response via email or sit on hold forever by calling.“ March 24, 2025 AA Amin A Free lancerProgram Development, Self-employedUsed the software for: 6-12 months. “My overall experience with TheraPlatform has been really positive—it’s convenient having everything in one place, and once I got used to it, it made managing sessions and paperwork so much easier.“ September 2, 2025 Morassa F Freelance ResearcherMedical Practice, Self-employedUsed the software for: I used a free trial. “I think the monthly fee is a bit expensive. and some times the video may freeze when the internet is not strong.“ August 11, 2025 MA Mike A OwnerFood & Beverages, 11 - 50 employeesUsed the software for: I used a free trial. “TheraPlatform is a strong, cost-effective solution for many solo or small therapy practices, offering:“ September 8, 2025 EM Emily M Admin AssistantMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Sometimes there are bugs when I have therapy, however it could be my own user error.“ August 22, 2025 ## Showing most helpful reviews Showing 1-25 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer psychologist Health, Wellness and Fitness Used the software for: 6-12 months ### "its great for the price and basics!" December 25, 2021 4.0 Overall, I am very happy with theraplatform and the customer service support received. There have been a few glitches that have been irritating and I have considered looking into other platforms, but it has not been really bad to go to that extent. It is very competitive, has unlimited clients includes telehealth, and has no add-ons, which is very nice to have as an option. As the pandemic improves, I don't plan to use telehealth much, but it is nice to have the option. I really like that I can make my own forms. I especially like that it won't let me submit a claim and let me know that I need to complete the progress note first. They recently raised their rates by $10, hopefully, that revenue will help to make it mobile-friendly for me and for the clients (maybe an app?). I know that at times businesses have to raise the fees, and I appreciate, in my case, knowing that until my next renewal (summertime, yearly plan), I am not affected. Gives me enough notice and time. Pros I switched to this platform and I enjoy it very much for the following: 1) It allows you to make and customize templates for assessments, progress notes, treatment plans, everything. 2) Customer service has been extremely receptive, usually gets a response within 24 hours and not much back and forth!. \[SENSITIVE CONTENT\] is amazing and so efficient! 3)When the claims section is accurate, it is a great option because it tells you the status of your claims "draft, pending, accepted" etc. 4) The price is competitive and great because it includes telehealth as part of their plans with no additional add-on pricing. 5) The software is very easy and basic, it does what you need it to do (I use the Pro plan) 6) They have 3 plan options and you can choose the best one that works for your own practice needs. Cons So far I have noticed the following: 1) They recently increased their pricing by $10, at least for my needs, I don't see what was added that benefits my practice. 2) The waiting room is very basic, it is just a white screen. You have 3 backgrounds and 3 sound clips you can activate, but not the best. 3) The calendar setup can be complicated at first especially if you move the 'default' setting- I was not able to see client appointments but got support to fix it. 4) It has been only a few times, there have been clients logged on and waiting but they don't "show" up on my screen, once I refresh, they come up. 5) Logging on to the site on anything other than the computer is challenging. The interface is not very mobile-friendly, and they don't have an app as most others do. 6)I think there must be a purpose for the colors they use (red, green buttons), it gives me the 'feel' like a computer game for kindergarten. Reason for choosing TheraPlatform At first, I liked that theraplatform had video included and the price was competitive for the options that I needed for my practice. I didn't have to buy or pay for other features that I don't need, instead, they offer other features on another plan if you like. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) I switched because the previous software kept increasing the rates so often. It raised their fees right in the middle of the COVID pandemic, so unethical! Review Source Response from TheraPlatform December 28, 2021 Thank you for taking your time to review our software and we are happy to hear that you are satisfied with our service and features. RB Rachel B. Mental Health Counselor Mental Health Care Used the software for: 1-2 years ### "Many years with TheraPlatform" October 30, 2024 5.0 Great experience with all of my expectations met. I appreciate so much about what the platform provides! Pros I appreciate that I am able to have my own logo on the screens, setting up is simple especially with the online tutorials to explain, they are often updating things to improve the system, and I love that telehealth doesn't cost me anything extra in any of the plans. I have been on the basic plan for almost 3 years and I am very fulfilled with all of my needs while running my own professional private practice. I also like the set up of the invoices and it is simple for my biller and I to work together to catch payments and insurance needs. Cons I can't think of anything right at this time. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraPlatform Telehealth was included in the plans instead of charging separate prices when used. Review Source Response from TheraPlatform December 11, 2024 Thank you for being our loyal customer and for taking your time to write this review. We appreciate it!! GC Gina C. Office Manager Medical Practice Used the software for: 6-12 months ### "If you are looking to submit claims with this software and actually get paid then do NOT use this!" September 12, 2023 1.0 At first, \[sensitive content hidden\] was very helpful, very willing to help. But as time went on and the issues were still ongoing, this should have been escalated. After we spoke with Medicaid and received detailed documentation from them to share with Theraplatform to show that the data was not coming through as they were showing, they still put blame on Medicaid and us. The fact that they did not take responsibility for their software glitch or error is sad. And then the communication from \[sensitive content hidden\] and poor customer service from her is proof as to why the company is in the state it is. At least take ownership of your business and product. Pros Nothing. The past few months have been very stressful due to this company and poor service and product. Cons It states that Theraplatform can automate your billing but that is not true. Over 3 months of submitting claims to Medicaid with help from \[sensitive content hidden\] almost daily and still no claims approved. \[sensitive content hidden\] then put blame on us the user, refused to refund any money and the next day we had another charge for $1. Yes, $1… for 4 claims…maybe the claim maximum would not have not been met if you all had a clue what you were doing or how the software was clearly designed incorrectly? After 1 day with a new software, we have successfully submitted ALL claims from June on and will receive payment next week. So please do not tell me it was us the user… Review Source Response from TheraPlatform September 14, 2023 Thank you for submitting your feedback and we're sorry to hear that insurance declined payments. We understand that this is a very stressful situation for you but unfortunately, we're not able to provide 9-month refund that you requested. Although we make exceptions to our refund policy, in your case our management and co-founder were not willing to provide the refund because it is beyond EHR's control when claims are denied; our software was working properly, and our customer support specialist was going above and beyond. Initially your claims were rejected because wrong modifier was entered and the supervisor DQ in box 11 in addition to the rendering provider in box 24 j was entered but it should not. These rejections are all documented on our software. Despite us not providing assisted billing services, our customer support specialist assisted you with rejected claims and showed you how to fix the claims. The claims were accepted but returned by insurance as deductible. Meaning, the insurance denied payment. We really wanted you to get paid for your services and we offered to hop with you on the call with insurance. Another recommendation we shared with you was to consider hiring a biller. They are helpful and can eliminate pain associated with insurance billing. We hope that you will get paid by insurance. AA Amin A. Free lancer Program Development Used the software for: 6-12 months ### "All-in-One Platform That Makes Practice Easier" September 2, 2025 5.0 My overall experience with TheraPlatform has been really positive—it’s convenient having everything in one place, and once I got used to it, it made managing sessions and paperwork so much easier. Great Value for Money with Customizable Features Pros I like that TheraPlatform brings everything together in one place—telehealth, scheduling, documentation, and billing—which makes running sessions and managing my practice much more efficient Cons Overall it’s great, but sometimes it feels a little tricky to navigate at first, and I’ve had the occasional video glitch Review Source MA Moath A. Operations Manager Construction Used the software for: 2+ years ### "Theraplatform for specialized staff training." July 2, 2025 5.0 We were able to standardize training across sites, including temporary or rotating crews more quickly than scheduling in-person workshops. Pros Although TheraPlatform was not created for construction, we have modified it to perform virtual onboarding and safety training for field staff. The videos sessions and screen share are useful in the interactive study. Cons The healthcare design is inapproriate for our use. Some custom branding, sexual language and terminology would give it a better targeted appeal for non-clinical industries. Review Source OA Odukunle A. Mental health staff Health, Wellness and Fitness Used the software for: 6-12 months ### "Good value for money " August 25, 2025 5.0 I actually thought this was a software with so much hype like some previous ones I had used, but this is different, it’s a niche software that perfectly suits the needs of therapists and has actually gone ahead to think of needs you haven’t envisaged. It is easy to use and actually lets you learn things you didn’t know about. Great job guys. Pros I love the fact that it could take up all the cumbersome part of running my business at a fraction of the cost of delegating it to another company. It is indeed good value for money. Cons I was hoping I can use the platform for another business that I have but it doesn’t just suit perfectly. Review Source MA Mike A. Owner Food & Beverages Used the software for: I used a free trial ### "TheraPlatform Real review" September 8, 2025 4.0 TheraPlatform is a strong, cost-effective solution for many solo or small therapy practices, offering: Pros TheraPlatform Is absolutely great for many therapy practices, especially smaller or independent ones, TheraPlatform emerges as a solid, cost-effective choice. It’s particularly strong in telehealth, billing, and offering consolidated tools, with reviewers regularly highlighting its customer support as a standout feature. Cons if you’re managing a larger clinic or need advanced customization, you might want to compare it against alternatives Review Source SH Shannel H. Dispatcher Accounting Used the software for: I used a free trial ### "Must Try for sure" August 6, 2025 5.0 Love it, the White board makes it simple and easy to understand. Able to stay organized and like that you can share your screen. Pros Simple once you get the hang of things. You can customize to your needs. Easy to lean and teach to anyone else. Cons Just the setting up process. Everything else was simple. Leaning curve, but there is always some one to help you Review Source EL Erick L. Network Administrator Information Services Used the software for: I used a free trial ### "All-in-One amazing Platform" June 25, 2025 5.0 I enjoyed using this platform. It has everything you need to manage your practice in one location. It is also compliant and secure. Pros I enjoyed the use of this platform as it was very user-friendly. Users can take their practices 100% paperless & serve remote clients with the tools Cons The only thing I like least about this platform is that TheraPlatform gets responsive some of the time Review Source TS Thomas S. CTO Information Services Used the software for: 1-2 years ### "Handy platform, just needs a bit polish" April 10, 2025 5.0 It’s been pretty solid overall. Had a few tech hiccups early on but nothing major. Once I figured things out, it def made my sessions smoother. Pros Love that everything’s in one place — video, notes, billing, etc. Super handy not jumping between apps all the time. Also feels secure, which is huge. Cons Video lags sometimes, and mobile version can be glitchy. Took a while to get used to the billing part too. Review Source Response from TheraPlatform April 23, 2025 Thank you so much for your review ..Happy to hear we can help you in your practice!! vG vanessa G. training specialist Individual & Family Services Used the software for: Less than 6 months ### "feedback on platform " May 27, 2025 5.0 Pros the usability, the ease of navigation, the easy access for all the cases and submission of case notes Cons the help section was not easily located, the chat or help icon which delays the process of asking for help Review Source RA Rania A. Bookkeeper Media Production Used the software for: I used a free trial ### "Great software" September 4, 2025 5.0 Pros Thera Platform is reliable. It is a great value and their customer service is helpful anytime we need to call in. Cons I dislike the fact that sometimes the reports are hard to pull. The software glitches and needs to be reset. Review Source MAH Mohamed Amine H. Student Non-Profit Organization Management Used the software for: Less than 6 months ### " A Comprehensive Telehealth Solution for Mental Health Professionals" February 16, 2025 4.0 Pros Secure video conferencing: TheraPlatform offers HIPAA-compliant video sessions, making it suitable for teletherapy and telehealth. Cons Some users report a learning curve when first setting up the platform and navigating through its features. Review Source Response from TheraPlatform April 23, 2025 Thank you for your comments! CW Catherine W. Owner Mental Health Care Used the software for: 2+ years ### "Shady business practices" January 25, 2023 1.0 Things were great for the first year until I ran into their messed up billing. They refuse to come up with a reasonable solution that does not require me to pay upfront for time I will not use. Pros They have standard features that are comparable to other software programs Cons Shady billing and poor customer support. This is the 3rd time I had issues to the point of wanting to drop them entirely (unfortunately switching software is a huge undertaking). They refuse to change my billing cycle and they way they bill requires me to pay 1.5 years for a practitioner when I only need 1 yr. Then I have to wait another year before I can get that money applied towards my account. Reason for choosing TheraPlatform The pricing was good at the time. Review Source Response from TheraPlatform January 30, 2023 Hi Catherine, Thank you for your feedback!! We value your time and appreciate your business. We have been working with you for a couple of years now and to this point you complemented us how amazing our support is, and when you feel frustrated, we do too. Our team had multiple video calls with you informing you how yearly subscription works and unfortunately it is beyond our control how Stripe sets up the yearly subscription and we are not able to change dates. When one subscribes in December (for example), one will be billed every year in December. If one adds multiple providers before the billing cycle, Stripe does not charge at the moment of change but during the next billing cycle. Also when one removes the license before the billing cycle, Stripe prorates and does not charge for unused time. If yearly plan does not work for your needs, you can always switch to monthly billing and this is something that we informed you about but you declined. We did brought your concern to our management and they will contact Stripe to see if they could offer more flexibility for us but at this point our hands are tied. We appreciate you communicating your frustation with us! DB Dionne B. Speech Language Pathologist Hospital & Health Care Used the software for: 2+ years ### "THERAPlatform is great for our private practice" February 15, 2023 5.0 My overall experience with THERAPlatform has been a great experience. When I have needed assistance, I was provided with the information to resolve my issue. The new feature of the waiting list is wonderful, and it is useful for our private practice. Pros The Therapy games and apps are perfect for our speech therapy private practice. Cons One feature which can be improved is having the ability to have two-way texting which allows us to text whatever client we need to. Review Source Response from TheraPlatform March 3, 2023 Thank you so much for reviewing TheraPlatform! So happy to hear that you find it beneficial!! OB Orly B. CEO Mental Health Care Used the software for: 2+ years ### "You cant go wrong with Theraplatform " July 25, 2023 5.0 Excellent experience, great feedback from my employees, easy to use Pros Very user friendly, amazing customer support, and comprehensive customer platform Cons I think the experience for the client can improve but its really good so far Reason for choosing TheraPlatform Simplicity to use Review Source Response from TheraPlatform August 15, 2023 Thank you for your review and we're happy to hear that you find our platform easy to use! MD Marika D. Private Practice Psychotherapist Mental Health Care Used the software for: 1-2 years ### "I like Theraplatfrom" June 4, 2022 5.0 I couldn't run my business without them. Pros I like how simple this platform is to use, and the customer service. You can always get help in the same day Cons It's not as elegant looking as Simple Practice. Therapist also not a ton of flexibility about changing the service code because you have to set those up ahead of time as individual services. Reason for choosing TheraPlatform Simple Practice is not simple and there was scant customer service Review Source Response from TheraPlatform June 6, 2022 Thank you so much for choosing TheraPlatform and reviewing us. We would love to learn more about your additional billing needs. We will reach out to offer you a video meeting. Thank you again for choosing TheraPlatform! JM Jennifer M. Occupational therapist/clinic owner Medical Practice Used the software for: Less than 6 months ### "TERRIBLE CUSTOMER SUPPORT" April 10, 2020 2.0 If I had more time to investigate or consider doing telehealth long term I’d switch to a different platform Pros The features that Theraplatform offer like white board, ability to upload lessons are great but the system is so glitchy that I can’t rely on it. Cons First the free trial was a scam- on April 1 100’s of therapists were sent a notification the free trial was ending despite it being 30 day trial- I had 21 days left. Nowhere could I find the fine print of the free trial limitations. Since it was COVID I upgraded despite the glitches. I sent concerns to customer care for glitch issues with no response. Since telehealth has 1000’s of therapists in several FB groups my experience was super consistent with the majority. Cons- - no phone number for customer support only a help button in which they respond maybe in 24 hours. Umm that’s 1-2 days of lost pay in some cases - clients logging in but the therapist is never given a ‘wait room notice’ happened twice. - white board freezes, videos uploaded freeze, can’t log in, grainy video and sound, all glitches that have happened more than once in 3 weeks and no response to customer support or unhelpful responses like that a screen shot- ummm it took you 12 hours to respond I can’t go back in time OR it’s working fine now ( no kidding it’s 9 pm at night and the system has very limited usage). Reason for choosing TheraPlatform The features which I have found to be unreliable and not super useful for an OT as the apps are all speech therapy geared Review Source JC Jo C. Communications Coordinator E-Learning Used the software for: 1-2 years ### "Great for early intervention or school-age populations" August 18, 2020 5.0 We are a speech therapy and early intervention company. We have used TheraPlatform for the past 2 years with our private practice! We have used it with up to 4 therapists and for observing new therapists during COVID. We've appreciated the convenience of the service very much. Pros We especially have liked the apps and games to play with our older clients. On the administrative side, the automatic email invite feature when scheduling clients and making changes to appointments has been very convenient. It's simple to onboard clients and therapists when you need to add people in either category. Parents of clients have also let us know that they appreciate the email reminders. Their help desk has been responsive within 24 hours of questions or concerns, and their FAQ/Tutorial pages are also very helpful. Thank you TheraPlatform for this great service! Cons We have made a couple of mistakes and had to send multiple invites to the same parent, for example listing their appointment as PM instead of AM. A button before the automatic invite is sent to confirm once again the appointment details would be very handy! Review Source NJS Norma Jean S. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Great Platform at an Affordable Price." June 1, 2023 5.0 I've been extremely pleased with TheraPlatform. It has all the features that I need for my online private practice and more. Pros TheraPlatform is easy to navigate for me as well as for my clients. Cons Creating and editing forms. Would be nice if this was a little easier to do. It can be time consuming at times. Review Source LL LeaOna L. Owner/LPC Mental Health Care Used the software for: Less than 6 months ### "I would not get this. " February 22, 2023 2.0 They double bill me monthly. Pros If you are not using the billing it is ok. Cons You have to make all forms complaint. Tech sucks. Review Source Response from TheraPlatform March 30, 2023 Thank you for your feedback! If you have concern re: your bill, please contact us directly. I'm not aware of any tech problem re; this. You would get double bill if you had opened 2 accounts by accident with 2 emails but please reach out to us so we can look into this for you. We offer many forms and since every state and profession is so different, we allow users to edit what we offer and build their own too. Could you please email us directly to provide more feedback re: tech support? What is it that made you feel this way? If you're not happy , we aren't either and want to do everything we can to meet your needs. Thanks so much! MD Marika D. Mental Health Therapist Mental Health Care Used the software for: Less than 6 months ### "Amazing Integrated Platform!" January 19, 2020 5.0 Very satisfied and excited to be using this platform. Pros Theraplatform seems to be one of the few platforms that really is able to do it all. Although a new company, and still improving itself, it has the foundations of taking over the industry. You can do asynchronous chats, video conferencing, add forms and input forms with your client, add progress notes, create your own assessments and treatment plans, and upload attachments into your client's chart. The interactive white board and the ability to do worksheets during sessions with clients is also amazing. Cons I wish there was a 24 hour help line for clients so if they have tech problems they can get support. Although customer service responds very quickly, having that one on one interaction can be really helpful for me too as a someone new to the software, and overwhelmed with having to set up an online practice. Also for some reason when editing forms and worksheets, the movement of new boxes from the bottom towards placement at the top of the form is difficult. Review Source Response from TheraPlatform January 20, 2020 Thank you very much Marika for your review! We are happy to hear that you find our platform useful. You can request one on one with us as well. We offer both video and phone one-on one meetings. You can request these via our build in help. JB JULIE B. SLP/Practice Owner Hospital & Health Care Used the software for: 1-2 years ### "Couldn't Have Been Better!" June 23, 2021 5.0 I loved the TheraPlatform but my business can no longer bill insurance companies for telepractice so we had to stop doing therapy remotely. If we ever need it again I would definitely subscribe again! Pros It was so easy to get familiar with, very user friendly, absolutely great pre-installed resources, apps and games for speech therapy, easy to upload our own documents. There was so much more in it than I had initially expected! Cons Not sure, it was easy to use and we never really had any issues with it. Review Source LF Louise F. SLP Health, Wellness and Fitness Used the software for: Less than 6 months ### "Theraplatform" April 10, 2020 2.0 Pros The schedule is great. The included apps are useful but no different to what I could find free online Cons The screen share asks me to upload the software every couple of days. Often when I am on screen share, the clients screen goes black after a few mins and they can’t see what I am sharing. Everyday I am having to end sessions as clients have disappeared and then wait for them to log back in via email and password. Clients struggle to understand about entering a password. I doubt I will renew my membership after this month. Reason for choosing TheraPlatform HIPPA Review Source DS David S. Owner Used the software for: 6-12 months ### "TheraPlatform is the most useful, easy to use platform for telepractice on the marketplace." June 20, 2018 5.0 Pros Most companies offering telepractice use "bare bones" software, like Zoom, and therapists are forced to use links to websites or their own materials. TheraPlatform offers specific research-based activities tailored for the needs of various types of clients. Cons There are no "cons" that we have discovered about TheraPlatform. We have not yet discovered any disadvantages or things that we don't enjoy about the software. Review Source Response from TheraPlatform June 22, 2018 Thank you very much David for your review!!! We are very happy that you enjoy using TheraPlatform!! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.