# Page 2 | TheraPlatform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TheraPlatform the right Telemedicine solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203711/TheraPlatform/reviews --- TheraPlatform 4.4 (79) [View alternatives](https://www.capterra.com/p/203711/TheraPlatform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of TheraPlatform ## Showing most helpful reviews Showing 26-50 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joelle D. Speech Language Pathologist Hospital & Health Care Used the software for: 2+ years ### "Receptive and Responsive" July 29, 2025 5.0 Overall, I am impressed with this company and plan to continue using their services. They are extremely receptive and responsive to issues and suggestions. Pros I really enjoy using Theraplatform as a scheduling, billing, and video session platform. As a speech therapist, I appreciate their constant improvement and responsiveness to questions and suggestions. It's easy to use and I can customize forms and notes, and add resources for use in sessions. Cons I would like improvements in the cancellations and deletions of appointments. I should be able to cancel or delete "this and all future appointments" without impacting past completed sessions. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraPlatform Better features for me. I like the way Theraplatform is flexible and customizable. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Price and ease of use. Theraplatform is much more logically organized and easier to use. Review Source VG Vanessa G. Licensed therapist Mental Health Care Used the software for: 2+ years ### "User friendly and simple" March 26, 2026 4.0 Pros It's simple to use and I rarely have any issues with the telehealth feature, which is what I use most often. Clients get automated reminders and can self-schedule, which are very important features to me. Overall it's a good product. Cons Setting up my availability can be a bit tedious, since I might have some changes and if I delete one date of availability, it deletes all future dates as well. Review Source SK Shawnalee K. Office Manager Medical Practice Used the software for: 2+ years ### "TheraPlatform review" March 24, 2025 4.0 It has been fine. I wish they were more updated in their features, but we are making do with what they provide. They have a platform for "suggestions" and if those suggestions get enough support, they will implement them. Pros This is the main company that owns our current EMR system. It provides features for OT/ST/PT which is what we need and offers a comprehensive telehealth feature. It is easy to use and easy to understand. Cons The included form creator, is not that great. It is not customizable in any way except for the wording on the forms. The customer service team is almost never available and you have to wait for a response via email or sit on hold forever by calling. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) We outgrew the old EMR and needed something that could manage more therapists/patients. Review Source Response from TheraPlatform April 23, 2025 Thank you for your feedback! We made a lot of new improvements and updates and we plan on improving the builder even more. Thank you again for your candid review as it helps us improve the software for you ! VR Verified Reviewer Designer Education Management Used the software for: 6-12 months ### "Streamlined Platform for Telehealth and Practice Management" September 8, 2025 5.0 Overall, my experience with TheraPlatform has been very positive. It has simplified practice management by reducing the need for multiple systems, and it has supported better client engagement through its telehealth tools. While there’s a small learning curve, once you get comfortable, it’s a powerful and efficient solution for therapists looking to streamline their workflow. Pros What I liked most about TheraPlatform is how comprehensive it is—it combines telehealth, scheduling, documentation, and billing all in one place. The video quality for teletherapy sessions is reliable, and the platform is HIPAA-compliant, which gives both providers and clients peace of mind. I also appreciate the interactive tools, such as whiteboards and screen sharing, which make online therapy sessions more engaging. Cons The platform can feel a little overwhelming at first because of the wide range of features. Some areas, like report templates and navigation, could be a bit more intuitive. It may take some time to learn all the functions, especially for providers who are new to digital platforms. Review Source JC Jessica C. HR Manager Medical Practice Used the software for: 2+ years ### "Love this product" February 28, 2025 5.0 Its user friendly and has all the capabilities i need for use in the clinic Pros Its it easy to navigate and use. I love that is it seamless across all of my devices. Cons When i log in on another devise I have to add all of my users back, which is not that big of a deal. Alternatives considered [Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Reason for choosing TheraPlatform Convenience. Pricing. Ease of use across multiple devices. Review Source Response from TheraPlatform April 23, 2025 Thank you for your review!! Happy to hear we can help you in your practice!! OW Olivia W. Mental Health Counselor Mental Health Care Used the software for: 6-12 months ### "Easy platform " February 16, 2025 5.0 I can do my notes faster, each category is easily accessible. Pros Thera platform is very easy to maneuver.. Cons I don’t know, I have not found anything that I don’t like about it Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Changed jobs and while using the theranest platform it was so difficult for me it gave me anxiety Review Source Response from TheraPlatform April 23, 2025 Happy to hear that you find TheraPlatform easy to use. Thank you for utilizing it!! VR Verified Reviewer Freelance Researcher Medical Practice Used the software for: I used a free trial ### "A reliable tool for managing client session " August 11, 2025 4.0 my overall experience is positive because it makes easier to manage sessions and handle payments in one place. Pros The thing i like most about TheraPlatform is that it is very easy to use even for the people who are not very comfortable with technology. they can easily log in and join without any problem. Cons I think the monthly fee is a bit expensive. and some times the video may freeze when the internet is not strong. Review Source RB Rachel B. Mental Health Counselor Mental Health Care Used the software for: 1-2 years ### "Many years with TheraPlatform" October 30, 2024 5.0 Great experience with all of my expectations met. I appreciate so much about what the platform provides! Pros I appreciate that I am able to have my own logo on the screens, setting up is simple especially with the online tutorials to explain, they are often updating things to improve the system, and I love that telehealth doesn't cost me anything extra in any of the plans. I have been on the basic plan for almost 3 years and I am very fulfilled with all of my needs while running my own professional private practice. I also like the set up of the invoices and it is simple for my biller and I to work together to catch payments and insurance needs. Cons I can't think of anything right at this time. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraPlatform Telehealth was included in the plans instead of charging separate prices when used. Review Source Response from TheraPlatform December 11, 2024 Thank you for being our loyal customer and for taking your time to write this review. We appreciate it!! KG Kashish G. Product Engineer Computer Software Used the software for: Less than 6 months ### "All-in-One Efficient Platform for Therapy Practices." August 27, 2025 5.0 Overall, my experience with TheraPlatform has been positive. It streamlines practice management by integrating EHR, telehealth, scheduling, and billing into one platform, making daily tasks more efficient. While there's a small learning curve, the benefits in organization and client management are worth it. Pros I liked that TheraPlatform combines all essential practice management tools-EHR, telehealth, scheduling, and billing-into a single, easy-to-use platform, savingtime and improving efficiency. Cons The limited advanced reporting features and the initial learning curve for customizing templates and settings were the aspects I liked least. Review Source JM Jon M. Director Information Technology and Services Used the software for: Less than 6 months ### "Overall good low budget software " May 13, 2025 3.0 Mostly good, but not as robust as other softwares. Need to expect a few quirks Pros Web based, fairly easy to use. Good for a simple office Cons Importing process was terrible. Other components can be finicky. Overall support isn’t bad, but not much help with the importing process Switched from [AMS Ultra Charts](https://www.capterra.com/p/2359/Ultra-Charts/) They went out of business and had no choice but to migrate Review Source TY Trisha Y. Speech Therapist Hospital & Health Care Used the software for: 2+ years ### "Good tool to have for telepraxtice" February 20, 2025 4.0 Great tools and activities for working with children over telehealth Pros Activities and games are very helpful to have and help save time on planning Cons 1) when screen sharing student can control therapist’s cursor 2) zoom in more on uploaded documents Review Source Response from TheraPlatform April 23, 2025 Thank you and yes activities and games can save one lots of time...so nice to hear that your kiddos enjoy them! ML MaryAnn L. Psychotherapist- clinical social worker Mental Health Care Used the software for: 2+ years ### "Using Theraplatform since before the pandemic!" November 17, 2024 5.0 Great! Works very well on my end, and clients report ease of use and quick connection as positive qualities. Pros I have a private practice and have been using Theraplatform since 2020! It is very easy for clients to use the platform as they receive an email and simply click on the link in the email...nothing to download! I see clients of all ages and they agree that telehealth has been easier to use than they ever imagined. Cons Not sure...maybe that it has more options than I use, and so I may be paying for extras...? Alternatives considered [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reason for choosing TheraPlatform Was recommended by a telehealth training I took. Review Source Response from TheraPlatform December 11, 2024 Great to hear and thank you so much for your review!! vG vanessa G. training specialist Individual & Family Services Used the software for: Less than 6 months ### "feedback on platform " May 27, 2025 5.0 Pros the usability, the ease of navigation, the easy access for all the cases and submission of case notes Cons the help section was not easily located, the chat or help icon which delays the process of asking for help Review Source WS Wiliette S. Licensed Clinical Social Worker Mental Health Care Used the software for: 6-12 months ### "Love this EHR!" November 5, 2024 5.0 I enjoy it. It is easy to navigate. You can make any changes. There are no restrictions. And I love the activities provided by Theraplatform you can use on the zoom video when working with children. Pros You get to create your forms that are feasible Cons It doesn't populate the presenting problem. I use the same therapy note template for every session and would like for the presenting problem that was written in the biopsychosocial to populate in all my notes for every session. It tells the reader why the client receiving therapy. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing TheraPlatform It was much simpler than Therapynotes and I like that I can create my own forms. Review Source Response from TheraPlatform December 11, 2024 Thank you so much! SL Shani L. Medical Alternative Medicine Used the software for: I used a free trial ### "Easy to use and high quality" July 19, 2025 5.0 Pros The Theraplatform is very good and high quality. It is very convenient and easy to use. I am very happy to have it. Cons I like its easy to use, professional and very high quality. I am very satisfied from the Theraplatform Review Source EV Evelin V. Recepcionista Health, Wellness and Fitness Used the software for: Less than 6 months ### "TheraPlatform: Balancing Functionality, Usability, and Value" August 22, 2025 5.0 Videollamadas estables con herramientas interactivas (pizarra, recursos para terapia, cuestionarios). Gestión de expedientes clínicos, programación de citas y facturación en un solo lugar, e integración con recordatorios automáticos y pagos. Pros TheraPlatform es una solución robusta y completa, ideal para profesionales de salud y clínicas que buscan centralizar teleterapia, gestión de pacientes y facturación en un solo lugar. Cons Puede sentirse “recargado” para quienes solo buscan un sistema de videollamadas simple, además la curva de aprendizaje inicial puede ser moderada. Review Source EM Emily M. Admin Assistant Mental Health Care Used the software for: 6-12 months ### "Great platform from a patient!" August 22, 2025 5.0 Pros TheraPlatform is easy to navigate as a patient. I am always able to get into my appointments easily! Cons Sometimes there are bugs when I have therapy, however it could be my own user error. TheraPlatform is always responsive. Review Source RA Rania A. Bookkeeper Media Production Used the software for: I used a free trial ### "Great software" September 4, 2025 5.0 Pros Thera Platform is reliable. It is a great value and their customer service is helpful anytime we need to call in. Cons I dislike the fact that sometimes the reports are hard to pull. The software glitches and needs to be reset. Review Source MN Mary N. Occupational Therapist Hospital & Health Care Used the software for: 6-12 months ### "TheraPlatform for virtual sessions" March 11, 2025 5.0 Pros I loved how useful it was for virtual sessions. Cons I do not have anything I least liked about Theraplatform that I can recall. Review Source Response from TheraPlatform April 23, 2025 Wow!! Great to hear and thank you! EP Evelyn P. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "TheraPlatform perfect for my small private practice" July 30, 2024 5.0 I have used TheraPlatform for 2 1/2 years now. I feel like it is a good fit for my small private practice. I use it daily and feel that the set up is perfect. It reduces so much time trying to keep paper records. I also use the Teletherapy option which has worked well for me. I did not pay for the extra add on apps, but really didn't need to. It works well with being able to download resources and using the white board with stickers. TheraPlatform is always improving their product and they listen to suggestions from actual users. I am very pleased that I found TheraPlatform. Pros I loved the way the schedule looks. I am able to easily add and delete information. I love that I can send initial client consent forms and intake forms directly to my clients and receive the information back quickly for review. This platform is perfect for my small private practice and the price was right. I love that I can have access to teletherapy through TheraPlatform. Cons Some of the set up of adding my forms into the system was challenging. There is a learning curve (as with any new EMR) but TheraPlatform has a great customer service team that answers questions quickly. They also have a help option and video tutorials always available. Reason for choosing TheraPlatform I started with it and as I got to use it, realized that it fit my needs. I had thought about switching but when I compared the other options, they were more expensive. I really liked the clear schedule format and it was visually appealing to me. I invested time in watching the videos and set it all up and it worked for me so I decided not to switch. I use TheraPlatform daily and am very pleased with it. Review Source Response from TheraPlatform December 11, 2024 You made our day! Thank you for taking your time to review TheraPlatform! SW Sandra W. Speech Pathologist Hospital & Health Care Used the software for: 1-2 years ### "Easy Access" September 19, 2024 5.0 Pleasant and user friendly ,it took awhile to learn all the different available activities Pros Easy to navigate ,strong language skill activities Cons Need more artic/phonology , for younger kids Review Source Response from TheraPlatform December 11, 2024 Thank you for your feedback and it was passed to our team! MD Melanie D. LCPC Mental Health Care Used the software for: 2+ years ### "If I can do this, so can you!" August 5, 2024 5.0 It's a relief! Made the worst part of private practice 1000x easier! Pros I'm not a computer/billing pro, but this system has made the part of my practice that was burdensome, so easy! Once it's up and running, scheduling and billing is quick and easy. If I need any help, it's readily available and very helpful. Cons Some of the set up and reminders were more than I needed. I did learn on to disable/reconfigure. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraPlatform Seemed more suited to my needs and abilities Switched from [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) More economical and less cumbersome to use Review Source Response from TheraPlatform December 11, 2024 Wonderful to hear! Thank you so much! SR Shawn R. Office Manager Computer Software Used the software for: Less than 6 months ### "Find your right match" September 17, 2024 4.0 Overall once connected with the right professional I had a great experience that really helped me Pros Getting in contact with initial therapist was easy Cons Trying to change therapist took too long for me Review Source SG Sheryle G. Licensed Psychologist Mental Health Care Used the software for: 2+ years ### "Great for mental health providers." May 29, 2024 5.0 I believe this has been one of my best business decisions, as the platform provides for appointment scheduling with reminders, virtual appointments, EHR, creating and sending invoices, and billing both clients and insurance companies, including Medicare. I highly recommend this product. Pros The system works seamlessly from writing notes, creating invoices, and billing clients and insurance providers, including Medicare. Support is easy to access, prompt, and generally solves any problems experienced. Cons It takes awhile for the system to be approved by some insurance providers. Although it is able to bill most of the major insurance companies, it doesn't provide a way to add insurance companies that are less well known. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Tebra (which purchased Kareo) didn't submit invoices for months, without my awareness, resulting in losses of thousands of dollars. Their platform wasn't well-suited for mental health professionals. Review Source Response from TheraPlatform December 11, 2024 We're happy to hear that this was the best decision for you! Thank you so much! VR Verified Reviewer Clinical Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Software in Theory" May 3, 2020 1.0 Overall, this company attempted to blame the lack of service on the pandemic and increased traffic, but in the FB group, there were former users who and they stated the product function described was no different than before COVID19. I won't even get into how users who were on their 30-day free trial were forced into subscriptions because Theraplatform limited their access to video calls to 2 and all woke up to messages saying they need to pay to continue. I had an issue which they stated they could not duplicate. I went back and duplicated it and video recorded it for them to see. Instead of troubleshooting, they told me to remove the PRIVATE video I shared with them only since their program is proprietary. There was no comment on why their program was not responding appropriately. Also, I paid my subscription immediately since that was the only way to access custom reminders. Two days later I got an email with a coupon from "Virtual Speech Center" which I later found out is a company owned by the makers of Theraplatform. The e-mail provided a referral link (https://www.theraplatform.com/freetrial/JooEr) and a discount to Theraplatform and was encouraging users to have other users join the platform. Here's the issue - when users contacted Theraplatform about the discount code, Theraplatform said the discount is non-existent. What's also troubling is they clearly had issues with their current volume of users. Until there are some major overhauls, I wouldn't waste time Pros Great concept! The thought of something that therapists need and the inclusion of apps is unique to a video conferencing product. Cons 1\. While in sessions the video and audio would go in and out, though all internet connections on both end were adequate. The session would immediately be transferred to another software and everything worked just fine. 2. Email reminders were often sent at incorrect times and also included incorrect meeting information (i.e. It's Tuesday and you schedule a meeting for Thursday, the reminder would say the Tuesday date and a totally different time than what was scheduled -- though on your calendar the scheduled time appears correctly for Thursday). 3. The feature of the attendee clicking a link to join sessions is not accurate; it requires a log in each time. 4. Tech support is THE WORST! No matter the issue, it is always the users error, even when several users are all having the same problem at the same exact time. How do I know? There is a FB group for users created by a user. 5. My clients have reported logging into the session and me not being there, though when I attempt to log in they also are not there. This happened several times in one day so I switched to using another video conferencing completely. 6. Key features on the program do not work at full capacity (i.e. screen share with mouse control) for more than 15 seconds at a time. 7. The customer service is poor. They don't read emails completely and have canned responses which are usually eluding to the user doing something incorrectly. 8. Inconsistent. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.