# Page 3 | TheraPlatform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is TheraPlatform the right Telemedicine solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203711/TheraPlatform/reviews --- TheraPlatform 4.4 (79) [View alternatives](https://www.capterra.com/p/203711/TheraPlatform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of TheraPlatform ## Showing most helpful reviews Showing 51-75 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CW Catherine W. Owner Mental Health Care Used the software for: 2+ years ### "Shady business practices" January 25, 2023 1.0 Things were great for the first year until I ran into their messed up billing. They refuse to come up with a reasonable solution that does not require me to pay upfront for time I will not use. Pros They have standard features that are comparable to other software programs Cons Shady billing and poor customer support. This is the 3rd time I had issues to the point of wanting to drop them entirely (unfortunately switching software is a huge undertaking). They refuse to change my billing cycle and they way they bill requires me to pay 1.5 years for a practitioner when I only need 1 yr. Then I have to wait another year before I can get that money applied towards my account. Reason for choosing TheraPlatform The pricing was good at the time. Review Source Response from TheraPlatform January 30, 2023 Hi Catherine, Thank you for your feedback!! We value your time and appreciate your business. We have been working with you for a couple of years now and to this point you complemented us how amazing our support is, and when you feel frustrated, we do too. Our team had multiple video calls with you informing you how yearly subscription works and unfortunately it is beyond our control how Stripe sets up the yearly subscription and we are not able to change dates. When one subscribes in December (for example), one will be billed every year in December. If one adds multiple providers before the billing cycle, Stripe does not charge at the moment of change but during the next billing cycle. Also when one removes the license before the billing cycle, Stripe prorates and does not charge for unused time. If yearly plan does not work for your needs, you can always switch to monthly billing and this is something that we informed you about but you declined. We did brought your concern to our management and they will contact Stripe to see if they could offer more flexibility for us but at this point our hands are tied. We appreciate you communicating your frustation with us! SB Sarah B. Speech Language Pathologist Individual & Family Services Used the software for: 2+ years ### "All in one virtual therapy package! " March 30, 2023 5.0 I absolutely love that they help submit insurance claims now! Makes running a small business much easier. Pros Love having my videos, notes, billing, therapy apps, fax, etc all in ONE place! Makes doing therapy and managing a practice very simple! And the customer service is very quick and helpful. Cons Sometimes the apps are dependent on the internet speed, particularly the interactive ones. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[eFax](https://www.capterra.com/p/174254/eFax/) Reason for choosing TheraPlatform Because it’s Hippa Compliant and does everything in one software! Review Source Response from TheraPlatform March 30, 2023 Thank you so much Sarah for reviewing TheraPlatform. So happy to hear that we can help your practice. Thank you ! DB Dionne B. Speech Language Pathologist Hospital & Health Care Used the software for: 2+ years ### "THERAPlatform is great for our private practice" February 15, 2023 5.0 My overall experience with THERAPlatform has been a great experience. When I have needed assistance, I was provided with the information to resolve my issue. The new feature of the waiting list is wonderful, and it is useful for our private practice. Pros The Therapy games and apps are perfect for our speech therapy private practice. Cons One feature which can be improved is having the ability to have two-way texting which allows us to text whatever client we need to. Review Source Response from TheraPlatform March 3, 2023 Thank you so much for reviewing TheraPlatform! So happy to hear that you find it beneficial!! AB Amy B. Counselor Mental Health Care Used the software for: 2+ years ### "Very pleased with TheraPlatform!" May 31, 2023 4.0 I am very pleased, and recommend you to other therapists all the time! Pros The video quality is very good. Customer service is very responsive. It's a very user-friendly platform. Cons It took me a little while to learn how to create documents. The video tutorials helped, but it still took me a while. Now, I can edit them with ease. Reason for choosing TheraPlatform I did the free trial and was very pleased. Customer service was so helpful in getting me set up. I think the monthly rate is reasonable. Review Source CP Cheryl P. Speech-Language Pathologist Medical Practice Used the software for: Less than 6 months ### "Borderline Scam" April 16, 2020 1.0 No refunds or pro-rating, despite realizing within the first day of user traffic that TheraPlatform is unable to perform properly, and also, that customer service will not offer support nor acknowledge their issues with their own system. Pros Marketed features ideal for therapy setting Cons Customer service (for me and countless other SLPs in listservs, private groups, etc) states that all issues are user issues rather than network/platform issues. I provided a screenshot of one error message that clearly stated a TheraPlatform network issue and the company responded hours later (no immediate assistance) that it was my PC. It is not. This is constant. I have to signout and back in and troubleshoot for nearly every session. It appears unprofessional to pts. All other websites operate quickly and effectively. Zoom operates well. We have business grade internet and bandwidth and are hardwired into the internet with a newer model PC. It is Every. Single. Session. Either patient video lags or the video feature continues playing for the patient despite me ending it or I receive a message that the TheraPlatform network had a connection issue or screenshare fails (this is CONSTANT) or sessions are dropped completely.... the list goes on. Yet TheraPlatform denies all issues, and I have heard similar feedback from other providers. As an indiv SLP, the expense of Zoom at the HIPAA compliant level Is high; however, $200 is well worth the hours of lost therapy time due to constant technical issues. Be wary. When you sign up, your right to a refund is waived. This is intentional, as they are aware that they have constant glitches and network issues and will provide minimal level of customer support nor work toward the ability to handle the current usage level. Buyer beware. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing TheraPlatform Marketed features that were specific to therapy work Review Source OB Orly B. CEO Mental Health Care Used the software for: 2+ years ### "You cant go wrong with Theraplatform " July 25, 2023 5.0 Excellent experience, great feedback from my employees, easy to use Pros Very user friendly, amazing customer support, and comprehensive customer platform Cons I think the experience for the client can improve but its really good so far Reason for choosing TheraPlatform Simplicity to use Review Source Response from TheraPlatform August 15, 2023 Thank you for your review and we're happy to hear that you find our platform easy to use! LS Leigh S. Professional Counselor Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent EHR for mental health. " August 21, 2023 5.0 Easy to use. The telehealth functions are flawless, the tutorials make learning easy, the price is excellent. Love it. Pros Ease of billing, scheduling, and claim submission. EOB come into system and are easy to find. Cons Doesn’t send me reminders about appointments. Switched from [TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/) Transitioning to new system was very bumbled. Review Source Response from TheraPlatform August 23, 2023 Thank you so much for reviewing TheraPlatform! We'll pass your feedback to our development. Seems like another great addition we could implement. CM Charles M. Owner Mental Health Care Used the software for: 6-12 months ### "TheraPlatform Review " December 20, 2022 5.0 Overall, I am very pleased with the platform. Once you set up all the billing information, submitting claims is very efficient and seamless. This has reduced administrative time in the office. Pros The customer service is exceptional. The response rate and the willingness to help solve the problem is above and beyond. \[SENSITIVE CONTENT\] is very respectful and always finds solutions to my issues no matter how big or small the problem may be. Cons The client account is linked to an email. If parents of a child (the identified client) live in different homes and do not want to share an email and password, I have to create two charts for one client. Some data will live in one chart/account and the other data with live in another chart. Sometimes my staff write notes in the wrong chart which creates billing issues. Reason for choosing TheraPlatform Colleague feedback Review Source MD Marika D. Private Practice Psychotherapist Mental Health Care Used the software for: 1-2 years ### "I like Theraplatfrom" June 4, 2022 5.0 I couldn't run my business without them. Pros I like how simple this platform is to use, and the customer service. You can always get help in the same day Cons It's not as elegant looking as Simple Practice. Therapist also not a ton of flexibility about changing the service code because you have to set those up ahead of time as individual services. Reason for choosing TheraPlatform Simple Practice is not simple and there was scant customer service Review Source Response from TheraPlatform June 6, 2022 Thank you so much for choosing TheraPlatform and reviewing us. We would love to learn more about your additional billing needs. We will reach out to offer you a video meeting. Thank you again for choosing TheraPlatform! JM Jennifer M. Occupational therapist/clinic owner Medical Practice Used the software for: Less than 6 months ### "TERRIBLE CUSTOMER SUPPORT" April 10, 2020 2.0 If I had more time to investigate or consider doing telehealth long term I’d switch to a different platform Pros The features that Theraplatform offer like white board, ability to upload lessons are great but the system is so glitchy that I can’t rely on it. Cons First the free trial was a scam- on April 1 100’s of therapists were sent a notification the free trial was ending despite it being 30 day trial- I had 21 days left. Nowhere could I find the fine print of the free trial limitations. Since it was COVID I upgraded despite the glitches. I sent concerns to customer care for glitch issues with no response. Since telehealth has 1000’s of therapists in several FB groups my experience was super consistent with the majority. Cons- - no phone number for customer support only a help button in which they respond maybe in 24 hours. Umm that’s 1-2 days of lost pay in some cases - clients logging in but the therapist is never given a ‘wait room notice’ happened twice. - white board freezes, videos uploaded freeze, can’t log in, grainy video and sound, all glitches that have happened more than once in 3 weeks and no response to customer support or unhelpful responses like that a screen shot- ummm it took you 12 hours to respond I can’t go back in time OR it’s working fine now ( no kidding it’s 9 pm at night and the system has very limited usage). Reason for choosing TheraPlatform The features which I have found to be unreliable and not super useful for an OT as the apps are all speech therapy geared Review Source JB Jeanne B. Mental health practitioner Individual & Family Services Used the software for: 1-2 years ### "No live person available.. Terrible support " February 9, 2022 4.0 Wasted money and time learning a program and now switching to TherapyNotes Pros I like the appointment and EHR component. Cons In over 2 years, we have not been able to consistently bill through the program. When issues occur you can only reach someone by email or threaten to discontinue the service in order to get someone in the phone. Also, a client cannot be entered if they don’t use email. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing TheraPlatform All in one platform and price Review Source VR Verified Reviewer Psicóloga Used the software for: 6-12 months ### "Excellent, provide a secure and easy-to-use virtual office. Designed for private practice." April 7, 2018 5.0 The benefits are diverse, icomplies with HIPAA, is accessible from anywhere, offers greater support to the session, the videos and audio are of high quality, favors the exchange of resources, the applications are interactive, provides integrated reports and among other things, allows to have unlimited client's staff. Pros I like the most is that it provides me with a secure and easy-to-use virtual office and that the software is designed for private practice. In addition to that, includes features adapted to the requirements of us psychologists, mental health providers, social workers, doctors, behavioral therapists, speech therapists, occupational therapists, physiotherapists and others. Is an excellent business solution aimed at school districts, recruitment agencies, universities and other institutions that seek to offer online therapy services. Cons I like the least is that you have to pay to use it, I wish there could be a downloadable application, I use the software recently, if the application exists, please excuse my comment. Review Source Response from TheraPlatform April 10, 2018 Thank you for reviewing TheraPlatform!Our platform is web-based and therefore you don't need to download any application on your computer. JC Jo C. Communications Coordinator E-Learning Used the software for: 1-2 years ### "Great for early intervention or school-age populations" August 18, 2020 5.0 We are a speech therapy and early intervention company. We have used TheraPlatform for the past 2 years with our private practice! We have used it with up to 4 therapists and for observing new therapists during COVID. We've appreciated the convenience of the service very much. Pros We especially have liked the apps and games to play with our older clients. On the administrative side, the automatic email invite feature when scheduling clients and making changes to appointments has been very convenient. It's simple to onboard clients and therapists when you need to add people in either category. Parents of clients have also let us know that they appreciate the email reminders. Their help desk has been responsive within 24 hours of questions or concerns, and their FAQ/Tutorial pages are also very helpful. Thank you TheraPlatform for this great service! Cons We have made a couple of mistakes and had to send multiple invites to the same parent, for example listing their appointment as PM instead of AM. A button before the automatic invite is sent to confirm once again the appointment details would be very handy! Review Source aR angelica R. Therapist Mental Health Care Used the software for: 1-2 years ### "Good software " January 31, 2023 4.0 Pros This platform is secure, and easy to learn how to navigate Cons Claims to secondary insurance are very challenging to complete. Review Source Response from TheraPlatform March 30, 2023 Thank you Angelica for your review and we're glad you enjoy TheraPlatform! As you know we listen to our customers' feedback and make improvements and add new features every month. The secondary claim submitting went through a round of improvements but we want to hear more from you on how else we could improve it. I'll have one of our customer success expert reach out to you to gather more information from you. Thank you so much for your feedback!! NJS Norma Jean S. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Great Platform at an Affordable Price." June 1, 2023 5.0 I've been extremely pleased with TheraPlatform. It has all the features that I need for my online private practice and more. Pros TheraPlatform is easy to navigate for me as well as for my clients. Cons Creating and editing forms. Would be nice if this was a little easier to do. It can be time consuming at times. Review Source BH Barbara H. Speech-Language Pathologist/owner Used the software for: 6-12 months ### "I am THRILLED to be able to offer this secure, interactive service delivery option to my families! " April 7, 2018 5.0 The convenience and flexibility it offers are wonderful. I work part-time and share an office with a psychologist, so teletherapy allows me to offer a very desirable therapy option to in-office therapy only. The parents love the convenience, and the kids love being able to do everything on the computer! I just love it and hope, in the not too distant future, to move my practice to teletherapy only! Pros The convenience is wonderful for clients and their families, as well as for myself. I am able to be more flexible in my scheduling and meet the requirements of after-school and after-work schedules because all I have to do is pop into my home office and here we go! It is SO cool and everyone loves it! Cons It seems to be VERY sensitive to the client's wifi strength. My signal is strong, but there is variability in the strength of my clients' signals and we sometimes lose the connection multiple times per session and/or the client can't see the apps, whiteboard, etc. on their side. Review Source Response from TheraPlatform April 10, 2018 Thank you Barbara for your feedback! We recommend 3 Mbps internet connection speed but our platform runs on lower connections as well. It seems like your client might experience some interruptions to internet connection. I will ask our tech support to reach out to you to give you some tips. GC Gail C. Owner/ LCSW Mental Health Care Used the software for: 1-2 years ### "Excellent!" December 26, 2022 5.0 Overall excellent experience with TheraPlatform Pros It is user-friendly, and so easy to use. One of the best features is the exceptional customer service. Questions are answered almost immediately with clarity and effort. Cons Cannot think of a con, and I have been utilizing it for over a year now. Review Source Response from TheraPlatform January 4, 2023 Thank you so much for sharing your feedback with us! We are happy to hear that you find our software easy to use. RB Raymond B. Speech Language Pathologist Medical Practice Used the software for: Less than 6 months ### "A no-brainer " June 27, 2023 5.0 Could not be happier. Definitely worth the price and the price is not that expensive. Pros Easily to use and incorporate. Everything from the apps to the billing and the automatic reminders. Seriously the best platform around. Cons Like anything, it takes time to learn, but they include videos that walk through using everything on the site Review Source Response from TheraPlatform June 29, 2023 Thank you Raymond, We are happy that you're happy! Thank you for choosing us!! DH Dawn H. Owner and Therapist Mental Health Care Used the software for: Less than 6 months ### "Satisfied Business Owner " June 7, 2024 5.0 Very satisfied with everything thus far. Pros Tutorials Customer service Webinars on demand Cons Not being able to delete clients if they never became a participating client. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraPlatform Better price point Customer Service Ease of billing Review Source Response from TheraPlatform December 11, 2024 Thank you for your review and feedback! CL Christine L. Owner, Practitioner Hospital & Health Care Used the software for: 2+ years ### "Great Experience during Pandemic" November 2, 2022 5.0 I found this software platform to be excellent and easy to use and interface with. Customer support was highly responsive. Clients who had never used virtual software found it 'easy' when I asked. Pros Ease of scheduling and use for provider and client was very strong. The reminders were very welcome and helpful. Cons To me nothing was amiss or unhelpful. I found that the pricing structure could be a little lower compared with Zoom. Review Source EJS Emi Jean S. Proprietor Mental Health Care Used the software for: Less than 6 months ### "Benefits of TheraPlatform" January 23, 2023 5.0 Great. Pros It is user friendly. If I have questions, I can ask IT. Cons Once something is locked, you can't unlock it. Reason for choosing TheraPlatform I clicked on free trial and started playing with it. Review Source Response from TheraPlatform January 25, 2023 Thank you for utilizing TheraPlatform and we are happy to hear that you find it easy to use! CB Cathy B. Speech Pathologist E-Learning Used the software for: Less than 6 months ### "TheraPlatform Features" June 19, 2020 5.0 I needed an easy to use program that I could learn quickly. TheraPlatform responded immediately when I needed help. The ease of use and all the features were just what I needed. Pros When New York approved teletherapy for Preschool students I had to quickly learn how to do it. I ended up choosing TheraPlatform and loved it. It has articulation and language games built in that are so easy to use. It was easy to collect data with them. I was also able to screen share and use my Boom Learning cards. I loved the interactive white board and the fact that I could upload and store my own pdfs and You tube videos. It made switching to teletherapy very easy. Well worth the money. Cons I experienced some lag in sound that I had to learn to work around. Review Source LM Lori M. Supervisor, Preschool Early Intervention Education Management Used the software for: Less than 6 months ### "Customer Service" September 11, 2020 4.0 Great customer servcie! Pros Set up of therapist and client accounts is super easy. We are in the beginning stages of implementing as part of our approach to Teleintervention. The customer service has been amazing! \[SENSITIVE CONTENT HIDDEN\] are so helpful and respond quickly when contacted. Cons I have not found any issues yet, as we are in the initial stages of setting up the tool for our therapists to use Reason for choosing TheraPlatform Therapists piloted TheraPlatform during the initial school closure period of the COVID-19 pandemic. I had the opportunity to participate in a therapy session and was so impressed with the functionality of this software. Virtual speech therapy felt like live, in-person therapy. Review Source LM Laurie M. Therapy Manager Hospital & Health Care Used the software for: Less than 6 months ### "Would not have purchased if I had known the issues" May 12, 2020 2.0 I would not purchase again Pros It has a lot of great features. It was easy to set up. Cons Unfortunately, due to technical issues within we could not access the features. We were constantly having issues maintaining a connection, accessing features and often could not use at all. There is no customer service, no number to call and if you use the email or chat, the response does not address the issue that was sent. Reason for choosing TheraPlatform We chose theraplatform for the features; however, we were unable to access these features due to technical issues Review Source NM Nikki M. Owner / SLP Used the software for: Less than 6 months ### "This is by far the best platform for speech therapy!" March 31, 2018 5.0 Able to complete teletherapy in the most professional way possible, with ease and simplicity. Pros I use a headset and external webcam, and never have technical issues. The audio and video always look and sound great. It is very simple from the client and therapist side. Any time I have provided feedback regarding the the software, it has been taken into consideration and even acted on to improve the platform. Occasionally, if I have been confused about a feature as a new user, I have received timely responses to emails. Live support is always available if needed. Theraplatform does things that other platforms can't (screensharing with audio, storing videos and documents, scheduling). Cons I don't have any complaints about this software yet. It has met all of my needs up to this point. Review Source Response from TheraPlatform April 4, 2018 Thank you Nikki for taking your time to review TheraPlatform! We appreciate your feedback and we are happy to hear that it meets all your needs! Similar Products Featured ## Related categories [Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Occupational Therapy](https://www.capterra.com/occupational-therapy-software/)[Telemedicine](https://www.capterra.com/telemedicine-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.