# Paw Partner Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Paw Partner Software - reviews, pricing plans, popular comparisons to other Kennel products and more. Source: https://www.capterra.com/p/203713/Paw-Partner --- # Paw Partner Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Paw Partner ## What is Paw Partner? Paw Partner is software for independent pet care businesses — boarding, daycare, grooming, and training. Founded in March 2020 in Bellingham, WA. Privately held, started and owned by independent pet care business owners — not by private equity, not by venture capital. We answer to customers, not investors. Austin and Lindsay built Paw Partner because they run their own 130-dog-a-day facility, and every software they tried was either too expensive, too rigid, or built by people who had never worked a pet facility. What makes us different isn’t the feature list. It’s who we answer to. We run our own boarding and daycare facility, so we know what it costs to run one — which is why we charge what’s fair, not what we could squeeze you for. Support is staffed by people who’ve actually worked in the industry. They’ve cleaned a kennel. They know what your Friday morning looks like before a holiday weekend. ## What is Paw Partner used for? [Kennel](https://www.capterra.com/kennel-software/)[Pet Grooming](https://www.capterra.com/pet-grooming-software/) Overall rating Based on 60 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 2% Starting price $99.99 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Pet Grooming / 2026 ## Paw Partner alternatives Highest Rated [4.9 (271)](https://www.capterra.com/p/144329/Time-To-Pet/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (219)](https://www.capterra.com/p/93413/DaySmart-Pet/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (214)](https://www.capterra.com/p/136469/Gingr/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.8 (277)](https://www.capterra.com/p/154785/GoReminders/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/203713/Paw-Partner/alternatives/) ## FAQs about Paw Partner Overview ### What problems does Paw Partner solve? Paw Partner solves paper-based scheduling, fragmented client and pet records, manual payment handling, and front-desk overload by combining booking, payments, vaccination tracking, staff tasks, and customer communication in one system. Grooming salons, boarding kennels, daycare operators, trainers, and new pet business owners benefit most from smoother daily operations and easier self-service for clients. Answer based on 40 reviews Overview ### Which roles and teams benefit most from Paw Partner? Paw Partner is most used by pet care business owners, general managers, and operations leaders who run boarding, grooming, daycare, and training services. Front-office managers use it to handle bookings, client communication, and payments, while service teams rely on it to track pet care details, schedules, and daily operations. Answer based on 60 reviews Overview ### What company size and industries is Paw Partner built for? Paw Partner is built for small businesses, with 100% of reviewers from that segment, especially veterinary organizations at 37%. It also serves consumer services businesses at 18% and hospitality businesses at 15%, aligning with independent boarding, daycare, grooming, and training operations, most often for kennel use. Answer based on 60 reviews Features and Usability ### What are the key features of Paw Partner? Paw Partner includes core kennel and client management features like pet profiles, vaccination tracking, appointment scheduling, online booking, and reservation management. Differentiators include a client portal with mobile app access, photo timeline updates, staff task management, and invoicing and payments, giving pet care businesses one place to manage daily operations. Answer based on 40 reviews Pricing ### How much does it cost and what fees or limitations are included? Paw Partner starts at $44.99 per month for Grooming or Training Only, while Boarding & Daycare is $99.99 per month flat rate. A free trial is available. No setup fees or contract terms are listed in the plan data, and pricing is presented as flat monthly rates. Answer based on 8 reviews Integrations ### Which third-party tools and platforms does Paw Partner integrate with? Paw Partner integrates with QuickBooks Online Advanced, QuickBooks, Stripe, Twilio, Shopify, Broadly, and CardConnect. These integrations cover accounting, payments, messaging, e-commerce, and review management, giving the platform connections to several core business tools used for daily operations. Answer based on 7 reviews Getting Started and Support ### How easy is it to onboard and train a team on Paw Partner? Paw Partner is generally easy to onboard for staff, with live online sessions, webinars, videos, and documentation available for training. Frontline team members often learn daily tasks quickly, while owners, admins, and less technical users may need more time to learn setup and feature depth, especially during a software switch. Answer based on 18 reviews Getting Started and Support ### What customer support options does Paw Partner offer, and how do users rate the experience? Paw Partner offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as quick, friendly, patient, and easy to reach, especially during onboarding and training. Some mention occasional delays, uneven handling of complex technical questions, and wanting more structured training resources. Answer based on 40 reviews Ease of use ### Is Paw Partner easy to learn and use? Paw Partner feels easy to learn for most pet care businesses, with a clear layout, flexible scheduling, and simple client self-service tools. Grooming salons, kennels, and daycare teams often find daily tasks straightforward, though new users may face a learning curve, confusing navigation paths, and some admin steps that take extra clicks. Answer based on 25 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Client Management 4.9 (24) 66.67% of 24 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Online Booking 4.7 (22) 59.09% of 22 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Booking Management 4.6 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Appointment Management 4.7 (20) 75.00% of 20 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Calendar Management 4.6 (17) 47.06% of 17 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Pet Grooming 4.7 (17) 82.35% of 17 reviewers that rated this feature as important or highly important For pet grooming businesses Paw Partner 79 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges A repository of information about animals in an organization's care Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Automatically create schedules based on business needs or employee availability and qualifications Data is backed up automatically to prevent data loss Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Tracking, calculating, and paying commissions and earnings to employees Automated reminders and confirmations for booked appointments and events via text or email Financial system that helps create and manage physical/digital credit cards and track transaction activities Accept and process credit card transactions Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Manage relationships with customers and address customer concerns Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Create labels for products that contain required information such as colors, sizes, dates, etc. Track products that are for sale at a reduced price or part of coupon promotions Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Digital forms that are shared and accessed online Electronically collect payments for goods or services Digitally sign online documents Receive and/or send email notifications for urgent updates, requests, or other information Create and send email blasts/campaigns Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Tracks the time an employee has worked A list of events with their respective dates Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Access software remotely via mobile devices Mobile pet grooming business that can work from different locations Manage and support multiple locations Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Book meetings and appointments through a website or digital platform Accept, record, and reconcile financial transactions Manage employee salary processes, data, taxes, and records administration efficiently Adjust communications based on previous interactions or personal preferences Saves and tracks pet birthdays For pet grooming businesses Accept and process customer payments for products or services using hardware and software Active reporting of data and metrics Upload, track, and submit receipts in a central database Ability to record, store, update, and retrieve information Schedule repeating appointments based on a duration of time Set the frequency of a task's occurrence Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Database containing accurate and up-to-date information on all operational services Send messages via SMS Reminders sent via SMS/text message Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Schedule shifts for staff/employees, track hours worked, and manage staff payroll Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Manage vaccine administration from the time the vaccine arrives at the clinic until it is administered Record, update and manage waiting lists Get Advice We can help you find the software with the features you need. Features 4.7 (60) 4.7 Based on 60 reviews ## Pricing Value for money 4.9 (60) Free Trial [View pricing plan details](https://www.capterra.com/p/203713/Paw-Partner/pricing/) Boarding & Daycare $99.99 Flat Rate,Per Month It includes: - Boarding - Daycare Grooming or Training Only $44.99 Flat Rate,Per Month It includes: - Grooming or Training Only Custom App $99.99 Flat Rate,Per Month Value for money 4.9 (60) 4.9 Based on 60 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (60) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (60) 4.9 Based on 60 reviews ## User reviews Overall rating 4.8 Based on 60 reviews Filter by rating 5(52) 4(7) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent LR Lauren R. Owner Hospitality ### "RUN AWAY FROM PAW PARTNER " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 May 14, 2026 This system is horribly clunky to use. It has \*very\* limited customization options. There are very basic functions that it lacks (can't override a booking, can't add notes to a reservation, run cards print in a way that is very confusing and hard to read, entering feeding and medication instructions is a HUGE headache and is overly complicated, report cards are limited to one update and only 10 photos per stay. The demos and trainings are very vague and unhelpful. Our date transfer was botched which caused major headaches that we are STILL dealing with over a month later. I'd love to get rid of this software altogether but now we are stuck with it. We may end up changing again in another year. This system seems like it would be great ONLY if you're moving from paper to this. The amount of "feature requests" we had to put in during this transfer was shocking. This system seems like it's too new, too Pros There are some unique features that are nice. I don't have many positive things to say about it and our customer service experience during out data transfer was so bad that they comped us two months. Cons Very limited customization options, not user friendly for staff, basic needed functions unavailable. Switched from [PetExec](https://www.capterra.com/p/92864/PetExec/) Petexec was bought out by Gingr and it not being updated further Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/) Reasons for choosing Paw Partner Cleaner interface (We were wrong). The demo glossed over a lot of the programs shortcomings Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Ronnie H. Owner Veterinary ### "Paw Partner Grew My Business 30% YOY for 3 years. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 2, 2026 Pros Paw Partner has been instrumental for my business growth. Since onboarding, I have grown 30% YOY using them. The portal for clients is user-friendly, the pay system is top notch, and they really set this up for a business that depends on automatic/online use for customers. By having Paw Partner, I save $30K+ a year not having a receptionist. It is a fantastic value for the money, easy onboarding and easy to learn. Hands down the BEST CRM program I have ever had in my 16 years of experience in this industry. Cons The ONLY thing I do not like about Paw Partner is that if I need to change a payment method to pay my monthly fee, I have to call it in. My card was compromised and I also needed to change the bank account information for automatic payments. It would be nice to have an account where I can do that myself and not bother them. Switched from [Pawfinity](https://www.capterra.com/p/142461/Pawfinity/) Because Pawfinity was more expensive and not as user friendly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FJ Fabiola J. CEO Veterinary ### "My overall experience has been amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2025 My overall experience has been amazing. After coming from another system that was the complete opposite in terms of support and functionality, Paw Partner has been a breath of fresh air. Their team has gone above and beyond to make sure everything is set up correctly and that I understand how to use the platform confidently. My overall experience has been amazing. After coming from another system that was the complete opposite in terms of support and functionality, Paw Partner has been a breath of fresh air. Their team has gone above and beyond to make sure everything is set up correctly and that I understand how to use the platform confidently. The onboarding process has been organized, personal, and extremely helpful, and it has already made a huge difference in how we run our business.s been organized, personal, and extremely helpful, and it has already made a huge difference in how we run our business. Pros The level of support and guidance has been outstanding. From the very first meeting, the team took the time to walk me through every module in detail, explain pricing, services, and setup, and make sure everything was customized to my business. They handled the entire onboarding process smoothly and integrated all of my information into the system perfectly. I truly feel supported and understood, which has made this transition stress free. Cons The only challenge so far is that there is a lot to learn, simply because the system offers so many features. However, the support team has been incredibly patient and thorough, so the learning curve has been very manageable. Switched from [PetExec](https://www.capterra.com/p/92864/PetExec/) Pricing and support. Company kept upping the pricing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SY Sara Y. General Manager Veterinary ### "The BEST Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2025 We have been very nervous about making the switch over to Paw Partner but after many training sessions and especially those with \[sensitive content hidden\] our minds have been put to ease. \[sensitive content hidden\] has communicated every single detail and feature in a way that is so easy to understand, answered ALL of our questions personally (and promptly!), and has actually made the process and training sessions fun! All of the team members have been super personable, kind, helpful and patient, which makes such a stressful switch less scary! Pros First and foremost, the customer service — hands down. We also love the app, the picture timeline, intuitive design and all of the details you can put into the pets. Cons There is nothing that we do not like about it — if any “con,” it would only be that we are just missing a few features that we have gotten used to but they have been heard, understood and noted by the team members as well as met with solutions to work around them. Switched from [PetExec](https://www.capterra.com/p/92864/PetExec/) Our current software is shutting down soon. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kaitlyn S. General Manager Consumer Services ### "Paw Partner review - Pooch At Play " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 6, 2025 Very good! We're learning as we go and feel supported by the team to help us through any future hurdles. We're excited to hopefully use the training feature in the near feature! Pros The team! They've been incredibly helpful with every single issue and respond quickly. We also love the feed feature! We're slowly getting more and more of our clientele interacting with the app and the feed. Cons Coming from PetExec, there are quite a few features that are set up very different (like attaching grooming/daycare to boarding reservations) and we've had to change how we set some things up. Switched from [PetExec](https://www.capterra.com/p/92864/PetExec/) They were becoming obsolete and we were not interested in Gingr. Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/) Reasons for choosing Paw Partner The team was helpful and we were able to keep a lot of our features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JV Jenna V. Groomer Retail ### "Amazing system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2025 Pros I love this system. It’s easy to use, has a ton of great features and it’s always extremely quick and does not lag. Anytime I have a question, whoever answers is very quick, friendly and helpful. Cons I don’t have any cons about the program. Alternatives considered [Prism PPM](https://www.capterra.com/p/131573/WorkOtter/) [DaySmart Appointments](https://www.capterra.com/p/44428/DaySmart-Appointments/) Reasons for choosing Paw Partner Well priced and has amazing features. Also the ability to grow into other services other than grooming Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Mikaela H. Manager Facilities Services ### "Paw Partner Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 30, 2025 So far, Paw Partner has been wonderful. It really is easy to use and it's so nice to have all our client's information at our fingertips. We are able to feed, medicate, and even assign individual kennels to the dogs right from our phones. Pros I really like how Paw Partner allows our clients to make reservations online. This really helps limit our phone calls when making reservations. But it is also very easy to use and even our clients can agree how convenient it is. Cons I don't love how it is set up. I wish there was more ways to customize it. With our business, we feed at certain times so it would be nice for the "reports" to reflect those times instead of morning/evening feeds. Some of our clients eat lunch, or have snacks at 9pm. Switched from [Atlantis](https://www.capterra.com/p/92869/Atlantis/) We couldn't make reservations online, or see our client's feeding/medication reports. Kennelsoft was also extremely difficult to learn and couldn't get it on any device, except at the reception area. We needed an upgrade. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Amanda C. Owner, Managing Member Consumer Services ### "PawPartner is an incredible all-in-one platform for pet businesses! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2025 PawPartner is an incredible all-in-one platform for pet businesses! Seamless booking and scheduling, easy client communication, and detailed pet profiles, makes managing daycare and boarding so much more efficient. The interface is user-friendly, the support team is responsive, and the mobile app makes it convenient for both staff and customers. Features like the reports, vaccination tracking, and staff task management are game-changers!!!! I am obsessed with PawPartner and so glad I chose this platform. Pros Literally everything. The customer service response time is fast and they resolve any issues/challenges with quality care. My favorite feature overall is the timeline photo feature. Parents LOVE it! The new feature to download the image has been great too. Cons I have no complaints. I have none........ Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Arysta J. Owner Veterinary ### "PawPartner Platform and Service Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2025 Five star. Great service and platform overall. Love that help is quick and efficient. Everyone has been friendly and helpful. Pros Support is quick and easy to get. No question or request is a bad one- I am always welcomed. Cons Would like to be able to change service name. For example, my local area does not allow for me to use the word 'boarding' due to being home based. Instead, I must list my services as 'overnight pet sitting'. Additionally, I utilize the 'Training' portion for "drop ins" at clients home. Both titles of "Boarding" and "Training" cannot be edited. Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/) Reasons for choosing Paw Partner Simplicity and user friendly. Easy of set up and support of doing so. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Stephanie P. Owner Veterinary ### "User Friendly for Staff and Clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2024 Overall, Paw Partner works well for us! I especially love the fast response for customer support. Pros I love the user friendly use of the Paw Partner. I also love that it is user friendly for my clients! Cons There are still some updates we would love to see for our facility. We have submitted these ideas and are still waiting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/203713/Paw-Partner/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Breeder Cloud Pro vs Paw Partner](https://www.capterra.com/compare/176356-203713/Breeder-Cloud-Pro-vs-Paw-Partner)[KennelBooker vs Paw Partner](https://www.capterra.com/compare/143168-203713/Kennel-Booker-vs-Paw-Partner) [Gingr vs Paw Partner](https://www.capterra.com/compare/136469-203713/Gingr-vs-Paw-Partner)[Kennel Connection vs Paw Partner](https://www.capterra.com/compare/102808-203713/Kennel-Connection-vs-Paw-Partner)