# Paw Partner Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Paw Partner the right Kennel solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/203713/Paw-Partner/reviews

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Paw Partner

4.9 (59)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Paw Partner

Ease of use

4.9

Customer Service

4.9

## Pros and Cons in Reviews

RH

Ronnie H

OwnerVeterinary, 2 - 10 employeesUsed the software for: 1-2 years.

“The portal for clients is user-friendly, the pay system is top notch, and they really set this up for a business that depends on automatic/online use for customers.“

January 2, 2026

RH

Ronnie H

OwnerVeterinary, 2 - 10 employeesUsed the software for: 1-2 years.

“My card was compromised and I also needed to change the bank account information for automatic payments.“

January 2, 2026

AC

Amanda C

Owner, Managing MemberConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years.

“Seamless booking and scheduling, easy client communication, and detailed pet profiles, makes managing daycare and boarding so much more efficient.“

February 19, 2025

CK

Cassidy K

ManagerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months.

“Not available in french for our customers“

December 4, 2024

SY

Sara Y

General ManagerVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months.

“sensitive content hidden\] has communicated every single detail and feature in a way that is so easy to understand, answered ALL of our questions personally (and promptly!), and has actually made the process and training sessions fun!“

July 11, 2025

FH

Fallyn H

OwnerVeterinary, Self-employedUsed the software for: Less than 6 months.

“The only complaint I have about this software is that you can’t select any time when schedule through the quick reservation tab like you can when scheduling on the calendar“

February 16, 2023

TU

Tracy U

OwnerRetail, 11 - 50 employeesUsed the software for: 1-2 years.

“This commitment to continuously evolving and addressing customer needs sets PawPartner apart and ensures a positive experience for both our team and clients.“

November 19, 2024

KS

Kathryn S

OwnerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years.

“There is one customer service person who I really don't like. “

December 1, 2024

## Showing most helpful reviews

Showing 1-25 of 59 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SY

Sara Y.  
General Manager  
Veterinary  
Used the software for: Less than 6 months

### "The BEST Customer Service"

July 11, 2025

5.0

We have been very nervous about making the switch over to but after many training sessions and especially those with \[sensitive content hidden\] our minds have been put to ease. \[sensitive content hidden\] has communicated every single detail and feature in a way that is so easy to understand, answered ALL of our questions personally (and promptly!), and has actually made the process and training sessions fun! All of the team members have been super personable, kind, helpful and patient, which makes such a stressful switch less scary!

Pros

First and foremost, the customer service — hands down. We also love the app, the picture timeline, intuitive design and all of the details you can put into the pets.

Cons

There is nothing that we do not like about it — if any “con,” it would only be that we are just missing a few features that we have gotten used to but they have been heard, understood and noted by the team members as well as met with solutions to work around them.

Switched from

[PetExec](https://www.capterra.com/p/92864/PetExec/)

Our current software is shutting down soon.

Review Source

MP

Mary P.  
Owner, Manager, Groomer, Dog Trainer  
Consumer Services  
Used the software for: 1-2 years

### "A very happy customer"

December 11, 2024

5.0

Overall I couldnt be happier. I ofter 5 different pet services and finding a platform that can so easily support all of them makes my business run so much smoother than it ever has.

Pros

I love how easy to use it is, and the amazing customer service. They're so easy to get ahold of and quick to help me with any questions. I've used ither softwares and this, in my experience, is by far the best!

Cons

I wish there wasnt two different pages one for services and one for pricing. Itd be phenomenally easier if those two were combined. I often find i miss a step or forget to add something because of having to go between those two pages.

Switched from

[Groomsoft](https://www.capterra.com/p/129785/Groomsoft/)

I had expanded my business from just grooming to offering multiple services. Groomsoft was great when I was just grooming but didnt offer the ability to schedule for different services.

Review Source

PC

Pattie C.  
Director  
Consumer Services  
Used the software for: Less than 6 months

### "New PawPartner Business Customer Review "

November 13, 2024

4.0

I had very little knowledge of it previously. I’ve been using it for two weeks when our business opened and I have learned a lot. I’ve made two training meetings since we’ve gone live and they have been super helpful.

Pros

Everything is all in one place from policies and agreements, services, addons, updates, messaging and so much more.

Cons

How to get to things so many ways can be tricky. I figure it out one time then somehow do it differently the next time. More tabs with options less steps to get to where you need.

Review Source

KC

Kristina C.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "It's the booking app you've been looking for"

November 26, 2024

5.0

From the moment I started putting my business together to a year later into running it, has been a wonderful tool. Everyone involved from onboarding to technical troubleshooting has been prompt and helpful. I knew when I found Paw Partner, that this would be the app I wanted for my grooming business.

Pros

I love how easy it is to keep track of everything for my business (appointments, clients, grooming notes, daily reports, etc). Has everything to help my business stay organized and grow. The Technical support and customer care have ALWAYS been responsive with any issues or concerns.

Cons

Not having an online user manual pdf to master all the ins/outs of the booking app and make the most of the system.

Alternatives considered

[Pawfinity](https://www.capterra.com/p/142461/Pawfinity/)[Groomsoft](https://www.capterra.com/p/129785/Groomsoft/)[MoeGo](https://www.capterra.com/p/165732/MoeGo/)

Reason for choosing Paw Partner

Great price, ease of setup. The involved trial period and onboarding meetings gave it a personal touch. Really liked that I was able to speak directly to people who know the program in and out vs a chat bot. I'm not held to a contract that would prevent me from recovering client information should I no longer use the app.

Review Source

PN

Paul N.  
Owner Operator  
Consumer Services  
Used the software for: Less than 6 months

### "Operationally the BEST Kennel Program"

November 20, 2024

5.0

They have been very responsive and easy to deal with!

Pros

Fantastic program very easy on mobile devices

Cons

Anything we don't like they find a work around or take notes for future improvements.

Alternatives considered

[Ginger](https://www.capterra.com/p/151872/Ginger-Page/)

Reason for choosing Paw Partner

We were able to meet the \[sensitive content hidden\] and had all of our questions answered. What it really came down to is that the customer service was excellent and that is what all the reviews said as well.

Review Source

HR

Heather R.  
General Manager  
Veterinary  
Used the software for: 6-12 months

### "Love the system and the team "

March 18, 2022

5.0

It’s been very positive in every interaction I’ve had from demo to today.

Pros

It’s really works well to cover the needs of the business and the team there is amazing responsive and helpful

Cons

There are slight glitches on occasion when there is a feature update but they are on top of getting them fixed very quickly. Glitches never result in a crash or stark failure not is it ever a critical glitch when I’ve addressed one.

Alternatives considered

[ProPet](https://www.capterra.com/p/150449/ProPet/)[Ginger](https://www.capterra.com/p/151872/Ginger-Page/)

Reason for choosing Paw Partner

This system just hands down fit the multi layered dynamic of our business and gave the ability to customize to fit our needs

Review Source

TB

Tylar B.  
Owner  
Veterinary  
Used the software for: 6-12 months

### "Excellent product & even better customer service!"

February 3, 2022

5.0

By using , our customers have easy access to our business. They were able to assist us in building it directly into our existing website and accounting systems. We cannot say enough good things about the staff at Paw Partner. They are available 7 days a week, respond in a timely manner and have been gracious enough to help with every inquiry we've made-as it relates to the software or business in general. As a new business, they have been an excellent asset that we're so incredibly grateful for!

Pros

The process of integrating into our business was seamless. They helped us get established right away. It came with most of the features we need to use every day. When we think of something we'd like added or to see changed, the developers always come up with a quick add in or solution. This software has been simple to use and is easy to access from any location with their app feature.

Cons

Anything we have found missing, lacking or that required changes was addressed in a timely manner and updated to suit our needs.

Alternatives considered

[PetExec](https://www.capterra.com/p/92864/PetExec/)[Gingr](https://www.capterra.com/p/136469/Gingr/)[Kennel Link](https://www.capterra.com/p/92871/Kennel-Link/)

Reason for choosing Paw Partner

After speaking to each company and weighing our options, was the best fit for us. They were able to get us up and running quicker than any other company. The pricing fit the value we were looking for and their customer service staff took the time to run through demos and show us the benefits of the program.

Review Source

RH

Rachael H.  
Owner  
Professional Training & Coaching  
Used the software for: 6-12 months

### "Excellent option for anyone working with dogs"

February 3, 2022

5.0

I love the dog tracking, invoicing, reporting, event and training options, keeps track of spaces and task assignments to employees to insure all things are handled properly

Pros

Functionality, makes changes easily, tracks dog friend trends and behaviors, excellent record keeping of historical data on dog behaviors, easy to print run cards on check-in, customizable EVERYTHING, it is a lot to set up but once it's up its GREAT and very easy to change as your business does,

Cons

App Notifications!!! When a new appointment has been made the app should show a new notification, I'm missing appt requests for failure to manually go in and look every hour

Alternatives considered

[Gingr](https://www.capterra.com/p/136469/Gingr/)

Reason for choosing Paw Partner

The staff, the fact that they run their own dog-bizz and know what our needs are, that they have internal techs upgrading and changing and improving at all times, that they wanted our business to be successful in a genuine and personal way. The Tech Support and set up always responding to my emails at all hours or even when they traveled for trade shows. Dedicated group of passionate people I could stand with.

Review Source

KB

Kayla B.  
General Manager  
Hospitality  
Used the software for: 6-12 months

### "Great Pet Care Centered Software"

February 19, 2021

5.0

We love ! We were on Pawfinity before and while it was okay, but all of the problems we did have on the old software have not been an issue on Paw Partner. During my Demo with them, they answered all of my questions and were incredibly eager to make sure to address all the concerns that we had right away. They were upfront about what their software couldn't do (yet), and have been making updates several times a month, which shows how active they are in making sure their software is functional at all times.

Pros

I love that the software has so many features, without feeling lost or overwhelmed at everything. did a great job with the setup and design, though it does take a little getting used to, as with every software change. The most impactful for us was the top-tier customer service. Any time we had questions or concerns, their support team has been right there to help us, from our initial video chat for the Demo to a concern that went all the way to the head of the company. They have answered every single one of our concerns or questions and you can tell that they actually care about their clients and making sure they have the best experience possible. And they are open to suggestions for ways to make the software more functional, so you can always leave them suggestions!

Cons

The only thing that I don't like (and it's not even really a dislike, more so just an inconvenience) is that you have to go specifically to the owner's profile card to get their phone number or info, you can't access it from the pet's profile card.

Alternatives considered

[Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/)[PetExec](https://www.capterra.com/p/92864/PetExec/)[Gingr](https://www.capterra.com/p/136469/Gingr/)[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/)

Reason for choosing Paw Partner

Some products didn't have the features that I needed, others seemed to way too involved and complicated. What sold me on was their customer service and the fact that they started from an actual daycare/boarding facility, so they knew more about what features were needed and would help.

Switched from

[Pawfinity](https://www.capterra.com/p/142461/Pawfinity/)

We used Pawfinity for about a year or maybe a little more, and while the software was okay, it had some features missing that really was putting us in a bind. The biggest one was not having the ability to have baths as an add-on item. You can have baths as a grooming function, but not as an add-on. My facility doesn't do grooming, we just do exit baths so having grooming listed as service was confusing to our clients. We had 2 very large transactions go missing, like right at $1000.00 each, and then 2 more much smaller transactions, and those are just the ones that we caught, and we never received a final answer from IT. When we switched from Pawfinity to , they have you do an exit question about why you left. The creator responded to mine by telling me that Paw Partner had failed security tests (which wasn't true) and that their software passed them, and also stated that if Paw Partner claimed to care about security, they couldn't fullfill that. He also tried to say that I never responded to them regarding the payments but I was actually the last response, they had stopped responding to me.

Review Source

KS

Kathryn S.  
Owner  
Veterinary  
Used the software for: 2+ years

### "Paw Partner is a must have partner!"

December 1, 2024

5.0

I recommend to everyone I know in the animal world. It has made it possible to grow my business without overloading my staff. My clients love it also. It has really helped us keep our clients and their furballs organized and also helped us stay connected to our clients. Some of our clients message us on the app just to say "Hi". It's great! The few drawbacks for me are really just me being knit picky. Overall, I'm so happy that I signed up with them and wouldn't give them up for the world.

Pros

The customer service is amazing. Fast responses, friendly and knowledgeable staff. I love the timeline for pics. I got rid of social media the minute I signed on with and I will never go back to the toxicity that is social media. My clients can see pictures and interact with us through Paw Partner and do so more than they ever did on social media. I also love that this system is an all in one for me. So many other systems don't have everything that I need. This does it all for my grooming salon, boarding kennels, doggy daycares, retail and front end POS. So nice to have everything in one program. It is also user friendly and easy to navigate. I like the fact that they are constantly reviewing their clients input and making changes or adding things in based on that input. I think that is why they have everything I need for my business. It's based off of real life experience. One last note: The recently integrated Paw Payments is wonderfully easy to balance against the bank records and completely transparent. One hundred percent better than any other credit card processing company I've used.

Cons

There is one customer service person who I really don't like. I do not find her efficient or knowledgeable. She just irks me. However, the rest of the team is awesome. I do wish they had a list of training videos, in some type of order, so that when I hire new people, I could sit them down with the videos to watch in that order for them to learn how to use the system. I know there's videos on YouTube, but a busy, not tech savvy person like myself, could really use just a spoon fed, here ya go, everything in one folder, in order, training videos program vs. searching on YouTube. The only draw back for the Paw Payments I've encountered thus far is that it takes a few days to go from client making payment to being in the bank. There's a one day lag Monday through Thursday and Friday - Sunday I normally don't see in my bank account until Tuesday. It'd be nice if the weekend sales would come in Monday.

Review Source

JH

Jennifer H.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Paw Partner is customizable to your Business' Needs"

May 10, 2021

5.0

Customer Service is outstanding. I email and get a reply within the day or early morning the next. From start until finish you speak to an actual person that knows the ins and outs of the the system. I highly recommend P.P. for any doggy related business.

Pros

P.P. has a great user interface. I'm not that great at tech, but this interface is easy to use.

Cons

I wish there was some sort of notification system in place, but P.P. is always taking suggestions and comments.

Switched from

[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/)

123 Pet had pretty good customer service, however their product had too many glitches.

Review Source

SP

Stephanie P.  
Owner  
Veterinary  
Used the software for: 1-2 years

### "User Friendly for Staff and Clients"

December 22, 2024

5.0

Overall, works well for us! I especially love the fast response for customer support.

Pros

I love the user friendly use of the . I also love that it is user friendly for my clients!

Cons

There are still some updates we would love to see for our facility. We have submitted these ideas and are still waiting.

Review Source

ML

Meghan L.  
Owner  
Retail  
Used the software for: 2+ years

### "Grooming Appointment Scheduling App"

July 4, 2024

5.0

Overall, I loved this piece of software. Not being able to continue to use it is honestly my biggest disappointment in choosing to discontinue offering grooming services. But I would absolutely recommend to any salon or kennel needing scheduling and records maintenance software.

Pros

I loved how all of the information any salon would need (client information, pet information, grooming notes, vaccination records, etc.) was all in one place and completely took the place of note cards. I love that clients could self-schedule if they desired and how easy the app it to use. It had a very flexible scheduling format and all aspects of the services, pricing and scheduling was very easy to update. It truly is flexible enough to be able to accommodate nearly any function I needed from it. There was literally 20 different ways to get to whatever screen or option you would want to navigate to. The support received was phenomenal- on any issue or question I had- no matter big or small.

Cons

There are some functions that are counterintuitive and can be quite frustrating for a new user (even after explaining to my staff that clicking on hyperlinked text will almost never take them to the screen they are wanting to pull up-- if it's not a drop-down, icon or button, don't click on it..... except for that one-off hyperlinked text that will get you to where you want to go). Once one has figured that gotcha out, it all generally becomes much easier and more functional to use. The only other change I would want to see that would make using it easier is to make manually reserving appointments on the calendar view easier and more intuitive when taking new clients (scheduling existing clients this way is SUPER easy, but if they aren't currently in the database, it's pretty frustrating to be on the phone with a new client-- who typically doesn't want to provide their information until after establishing an appointment date/ time-- establish an appointment date and time, then create the customer and pet profiles, go back in to reserve the time and it was swiped by another client while you were creating the customer profile). While I didn't have much need for it while I offered grooming, I know that many salons would like to be able to set up split commissions between their groomers and bathers, and doesn't currently offer this as an option.

Reason for choosing Paw Partner

Many others specialized in one aspect of grooming scheduling and records maintenance, but none offered so many aspects in one product. A HUGE selling point at the time was giving the ability to clients to self-schedule, which very few platforms allow for (or did at the time).

Review Source

KF

Karin F.  
Dog Trainer and Owner  
Professional Training & Coaching  
Used the software for: 6-12 months

### "Would be lost without Paw Partner!"

March 10, 2023

5.0

Everyone at is so helpful and communicative. It has been so easy to learn and maneuver the system and has helped my business to gain even more clientele.

Pros

checks all the boxes. I needed a software that would allow for customers to schedule themselves and prevent me from taking unnecessary time to manage scheduling. The payment process is easy for both me and my clients. Anything that I have been confused about has been completely explained and the support has been amazing!

Cons

There really isn't too much to dislike about . The only thing that has been a little tricky for me has been when my customers want to handle partial payments. They cannot do this through the website and thus I have to meet them in person or chat with them over the phone to work out half payments.

Review Source

FH

Fallyn H.  
Owner  
Veterinary  
Used the software for: Less than 6 months

### "Paw Partner software "

February 16, 2023

5.0

Pros

Being able to cancel and make appointments from the calendar was a game changer. I love how it’s so easy to use and learn. I’m already using this software better in 3 months than my other software for a year.

Cons

The only complaint I have about this software is that you can’t select any time when schedule through the quick reservation tab like you can when scheduling on the calendar

Reason for choosing Paw Partner

Ease of use, price, and customer service

Review Source

MJ

Michelle J.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Paw Partner"

November 23, 2021

5.0

Control over all the clients incoming and outgoing.

Pros

The control of reservations and what the client can do on their own. There are many wonderful things about this growing company. They make improvements every day that are very helpful to our growing business.

Cons

SMS text through Paw Partners and being able to bulk email your clients.

Review Source

AS

Angela S.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Easy to use and Effective for running our business! We love it!"

June 2, 2020

5.0

's team is responsive to any questions we have had, very professional and friendly. The on boarding process was easy! The program itself is user friendly and keeps our business running smoothly. Truly has streamlined our daily functions! We just love it! Thank you Paw Partner for all you do! Paw Partner has been nothing short of awesome!

Pros

This software was definitely created by someone that runs a daycare, boarding and grooming facility. Very intuitive and so grateful for the effortless on boarding process. No more hand written logs and missing information! Very interactive and helpful in all our daily functions.

Cons

Nothing has come to mind on what needs to be improved as of yet. We have found learning curve very small and the support team has been awesome.

Reason for choosing Paw Partner

No other software we researched out there does all that does nor at such an effective rate.

Review Source

LG

Lexi G.  
Owner  
Veterinary  
Used the software for: Less than 6 months

### "Awesome"

February 1, 2022

5.0

Great!! We love it and our employees love it and have no problem using it. They catch on right away.

Pros

We love this software for using on day to day basis! Great to keep up with vaccinations and pet profiles! Our customers love that it sends confirmations, vaccination updates, and email receipts!

Cons

I have heard it is difficult for our customers to book online and the future calendar is tough to manage not being able to see it all on one screen and having to scroll down. But, we love using !

Review Source

MZ

Meghan Z.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Best Pet Software around! "

May 22, 2020

5.0

has been nothing short of amazing! Their team is responsive to any question we may have, professional and friendly. \[SENSITIVE CONTENT HIDDEN\] made the on boarding process easy and fun! The program itself is user friendly and keeps our business running smoothly. Thanks Paw Partner for all you do!

Pros

Easy to use, and friendly customer service! They're the best!

Cons

No complaints! The team is so quick to respond with any questions/concerns.

Review Source

Response from Paw Partner

May 27, 2020

Meghan thank you for your review! We absolutely love working with Jet Pet!

AS

Amanda S.  
owner  
Veterinary  
Used the software for: Less than 6 months

### "Great and easy to use "

July 8, 2021

5.0

We love it!

Pros

We enjoy the ease of support and ability for our clients to communicate

Cons

We would love to make reoccurring appointments easier

Review Source

FJ

Fabiola J.  
CEO  
Veterinary  
Used the software for: Less than 6 months

### "My overall experience has been amazing"

November 26, 2025

5.0

My overall experience has been amazing. After coming from another system that was the complete opposite in terms of support and functionality, has been a breath of fresh air. Their team has gone above and beyond to make sure everything is set up correctly and that I understand how to use the platform confidently. My overall experience has been amazing. After coming from another system that was the complete opposite in terms of support and functionality, Paw Partner has been a breath of fresh air. Their team has gone above and beyond to make sure everything is set up correctly and that I understand how to use the platform confidently. The onboarding process has been organized, personal, and extremely helpful, and it has already made a huge difference in how we run our business.s been organized, personal, and extremely helpful, and it has already made a huge difference in how we run our business.

Pros

The level of support and guidance has been outstanding. From the very first meeting, the team took the time to walk me through every module in detail, explain pricing, services, and setup, and make sure everything was customized to my business. They handled the entire onboarding process smoothly and integrated all of my information into the system perfectly. I truly feel supported and understood, which has made this transition stress free.

Cons

The only challenge so far is that there is a lot to learn, simply because the system offers so many features. However, the support team has been incredibly patient and thorough, so the learning curve has been very manageable.

Switched from

[PetExec](https://www.capterra.com/p/92864/PetExec/)

Pricing and support. Company kept upping the pricing.

Review Source

RH

Ronnie H.  
Owner  
Veterinary  
Used the software for: 1-2 years

### "Paw Partner Grew My Business 30% YOY for 3 years. "

January 2, 2026

5.0

Pros

has been instrumental for my business growth. Since onboarding, I have grown 30% YOY using them. The portal for clients is user-friendly, the pay system is top notch, and they really set this up for a business that depends on automatic/online use for customers. By having Paw Partner, I save $30K+ a year not having a receptionist. It is a fantastic value for the money, easy onboarding and easy to learn. Hands down the BEST CRM program I have ever had in my 16 years of experience in this industry.

Cons

The ONLY thing I do not like about is that if I need to change a payment method to pay my monthly fee, I have to call it in. My card was compromised and I also needed to change the bank account information for automatic payments. It would be nice to have an account where I can do that myself and not bother them.

Switched from

[Pawfinity](https://www.capterra.com/p/142461/Pawfinity/)

Because Pawfinity was more expensive and not as user friendly

Review Source

MH

Mikaela H.  
Manager  
Facilities Services  
Used the software for: 2+ years

### "Paw Partner Review"

March 30, 2025

5.0

So far, has been wonderful. It really is easy to use and it's so nice to have all our client's information at our fingertips. We are able to feed, medicate, and even assign individual kennels to the dogs right from our phones.

Pros

I really like how allows our clients to make reservations online. This really helps limit our phone calls when making reservations. But it is also very easy to use and even our clients can agree how convenient it is.

Cons

I don't love how it is set up. I wish there was more ways to customize it. With our business, we feed at certain times so it would be nice for the "reports" to reflect those times instead of morning/evening feeds. Some of our clients eat lunch, or have snacks at 9pm.

Switched from

[Atlantis](https://www.capterra.com/p/92869/Atlantis/)

We couldn't make reservations online, or see our client's feeding/medication reports. Kennelsoft was also extremely difficult to learn and couldn't get it on any device, except at the reception area. We needed an upgrade.

Review Source

KS

Kaitlyn S.  
General Manager  
Consumer Services  
Used the software for: Less than 6 months

### "Paw Partner review - Pooch At Play "

June 6, 2025

4.0

Very good! We're learning as we go and feel supported by the team to help us through any future hurdles. We're excited to hopefully use the training feature in the near feature!

Pros

The team! They've been incredibly helpful with every single issue and respond quickly. We also love the feed feature! We're slowly getting more and more of our clientele interacting with the app and the feed.

Cons

Coming from PetExec, there are quite a few features that are set up very different (like attaching grooming/daycare to boarding reservations) and we've had to change how we set some things up.

Alternatives considered

[Gingr](https://www.capterra.com/p/136469/Gingr/)

Reason for choosing Paw Partner

The team was helpful and we were able to keep a lot of our features.

Switched from

[PetExec](https://www.capterra.com/p/92864/PetExec/)

They were becoming obsolete and we were not interested in Gingr.

Review Source

JV

Jenna V.  
Groomer  
Retail  
Used the software for: 1-2 years

### "Amazing system"

April 5, 2025

5.0

Pros

I love this system. It’s easy to use, has a ton of great features and it’s always extremely quick and does not lag. Anytime I have a question, whoever answers is very quick, friendly and helpful.

Cons

I don’t have any cons about the program.

Alternatives considered

[Prism PPM](https://www.capterra.com/p/131573/WorkOtter/)[DaySmart Appointments](https://www.capterra.com/p/44428/DaySmart-Appointments/)

Reason for choosing Paw Partner

Well priced and has amazing features. Also the ability to grow into other services other than grooming

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