--- title: "Paw Partner Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Paw Partner the right Kennel solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/203713/Paw-Partner/reviews/" page_type: "reviews" language: "en" --- Paw Partner 4.8 (61) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Paw Partner Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews RH Ronnie H OwnerVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “The portal for clients is user-friendly, the pay system is top notch, and they really set this up for a business that depends on automatic/online use for customers.“ January 2, 2026 LR Lauren R OwnerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “There are very basic functions that it lacks (can't override a booking, can't add notes to a reservation, run cards print in a way that is very confusing and hard to read, entering feeding and medication instructions is a HUGE headache and is overly complicated, report cards are limited to one update and only 10 photos per stay. “ May 14, 2026 AC Amanda C Owner, Managing MemberConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “Seamless booking and scheduling, easy client communication, and detailed pet profiles, makes managing daycare and boarding so much more efficient.“ February 19, 2025 LR Lauren R OwnerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Very limited customization options, not user friendly for staff, basic needed functions unavailable.“ May 14, 2026 TU Tracy U OwnerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “This commitment to continuously evolving and addressing customer needs sets PawPartner apart and ensures a positive experience for both our team and clients.“ November 19, 2024 LR Lauren R OwnerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “The amount of "feature requests" we had to put in during this transfer was shocking. “ May 14, 2026 TU Tracy U OwnerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “The platform has been a valuable tool for managing our appointments, payments, and client interactions.“ November 19, 2024 RH Ronnie H OwnerVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “My card was compromised and I also needed to change the bank account information for automatic payments.“ January 2, 2026 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SY Sara Y. General Manager Veterinary Used the software for: Less than 6 months ### "The BEST Customer Service" July 11, 2025 5.0 We have been very nervous about making the switch over to Paw Partner but after many training sessions and especially those with \[sensitive content hidden\] our minds have been put to ease. \[sensitive content hidden\] has communicated every single detail and feature in a way that is so easy to understand, answered ALL of our questions personally (and promptly!), and has actually made the process and training sessions fun! All of the team members have been super personable, kind, helpful and patient, which makes such a stressful switch less scary! Pros First and foremost, the customer service — hands down. We also love the app, the picture timeline, intuitive design and all of the details you can put into the pets. Cons There is nothing that we do not like about it — if any “con,” it would only be that we are just missing a few features that we have gotten used to but they have been heard, understood and noted by the team members as well as met with solutions to work around them. Switched from [PetExec](https://www.capterra.com/p/92864/PetExec/) Our current software is shutting down soon. Review Source TU Tracy U. Owner Retail Used the software for: 1-2 years ### "Business Owner/groomer" November 19, 2024 4.0 We have been very happy with our overall experience using PawPartner. The platform has been a valuable tool for managing our appointments, payments, and client interactions. Pros One of the standout features of PawPartner is the exceptional customer service. The team is always responsive and genuinely willing to listen to user feedback. We especially appreciate their openness to suggestions for upgrades, making us feel valued as partners in improving the platform. This commitment to continuously evolving and addressing customer needs sets PawPartner apart and ensures a positive experience for both our team and clients. Cons Scheduling Multiple Pets Simultaneously Implement a feature that allows clients to add multiple pets to a single appointment booking. This could include a dropdown menu for selecting pets from the client profile or an option to "add another pet" before finalizing the booking. Faster Paw Payments Consider integrating a payment processor that supports same-day or next-morning payouts without requiring an early close. This might involve switching to a provider with faster settlement times while maintaining accounting-friendly cutoff times. Groomer's Name on Receipts Add a field on the receipt template to display the assigned groomer’s name. This can be auto-populated based on the appointment details. First Available Groomer" Scheduling Option Develop a system that automatically scans all groomer schedules for the next available slot and presents it to the client. This would eliminate the need for clients to manually check each groomer’s availability. These changes would not only ease the booking process but also enhance operational efficiency and customer satisfaction. If you'd like, I can help draft specific requests or proposals to present these ideas to your software or platform provider. Let me know! While we appreciate the responsiveness of the PawPartner team and their willingness to take suggestions for upgrades, we’ve noticed occasional delays and a lack of in-depth knowledge when addressing some of the issues we encounter. Improving response times and ensuring the team is better equipped to handle complex or technical questions would significantly enhance the overall support experience. We value the effort you put into maintaining great customer relations and look forward to seeing continued improvements in this area. Alternatives considered [MOGO](https://www.capterra.com/p/2336/MOGO-Cloud-Dental-Software/)[Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing Paw Partner PawPartner has provided the essential options and tools we need to manage our daily processes efficiently. Its features align well with our operational needs, making it a reliable platform for scheduling, payments, and client communication. While there are areas for improvement, such as faster customer support and enhanced knowledge for resolving complex issues, we appreciate the functionality the system offers and the team’s openness to feedback. Review Source MH Madalyn H. Owner Facilities Services Used the software for: Less than 6 months ### "Huge improvement! " March 25, 2024 5.0 Easy to use, intuitive, amazing Customer service Pros Having our own app where we can interact with clients has been a game changer. We have not had one person want to go to our previous system after downloading our app. The customer service is personal and genuine. I appreciate them so much and how they have helped us scale our new business. Cons None. Obviously learning a new system takes times but I would do it all over again! Reason for choosing Paw Partner Their team has their own kennel, tons of industry experience we have copied and implemented that we never even considered Switched from [Gingr](https://www.capterra.com/p/136469/Gingr/) Outdated interface. Having an app that constantly linked out to a web browser made our client prefer calling us bs booking in the system. I felt like we looked unprofessional and outdated with their technology. We never saw any enhancements or improvements while we were on it. Review Source KC Kristina C. Owner Consumer Services Used the software for: 6-12 months ### "It's the booking app you've been looking for" November 26, 2024 5.0 From the moment I started putting my business together to a year later into running it, Paw Partner has been a wonderful tool. Everyone involved from onboarding to technical troubleshooting has been prompt and helpful. I knew when I found Paw Partner, that this would be the app I wanted for my grooming business. Pros I love how easy it is to keep track of everything for my business (appointments, clients, grooming notes, daily reports, etc). Has everything to help my business stay organized and grow. The Technical support and customer care have ALWAYS been responsive with any issues or concerns. Cons Not having an online user manual pdf to master all the ins/outs of the booking app and make the most of the system. Alternatives considered [Pawfinity](https://www.capterra.com/p/142461/Pawfinity/)[Groomsoft](https://www.capterra.com/p/129785/Groomsoft/)[MoeGo](https://www.capterra.com/p/165732/MoeGo/) Reason for choosing Paw Partner Great price, ease of setup. The involved trial period and onboarding meetings gave it a personal touch. Really liked that I was able to speak directly to people who know the program in and out vs a chat bot. I'm not held to a contract that would prevent me from recovering client information should I no longer use the app. Review Source EA Ellen A. Owner operator Veterinary Used the software for: 6-12 months ### "Love Paw Partner" November 9, 2024 5.0 I have had Paw Partner for just about a year now and I really do like it. I highly recommend them! Pros The price is extremely reasonable for the service you get. I always get a very fast response when I need help or have questions. When we met Savannah at the 2023 trade show, she mentioned Paw Partner having high standards. I loved that because I always say I have high standards when it comes to dog boarding. We saw Savanah again at the 2024 trade show and she helped me with some stuff I needed help with. They are really good with support. Cons In NC, we need to have the owners name, address, phone # and emergency contact info readily available for the inspector. Paw Partner’s run cards do not have that info on them. I don’t have internet out in our kennel area, so it’s not like I can keep a computer out there to pull up that info for the inspector. That info doesn’t print well from the location it is on Paw Partner. Anyway, it’s a minor inconvenience that makes extra work for me, but certainly something I can deal with given all the other good things about Paw Partner. Alternatives considered [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/)[Ginger](https://www.capterra.com/p/151872/Ginger-Page/) Reason for choosing Paw Partner I only do dog boarding so I didn’t need excessive amounts of extra stuff for an excessive price. Paw Partners price for what you get, is great. Review Source PN Paul N. Owner Operator Consumer Services Used the software for: Less than 6 months ### "Operationally the BEST Kennel Program" November 20, 2024 5.0 They have been very responsive and easy to deal with! Pros Fantastic program very easy on mobile devices Cons Anything we don't like they find a work around or take notes for future improvements. Alternatives considered [Ginger](https://www.capterra.com/p/151872/Ginger-Page/) Reason for choosing Paw Partner We were able to meet the \[sensitive content hidden\] and had all of our questions answered. What it really came down to is that the customer service was excellent and that is what all the reviews said as well. Review Source HR Heather R. General Manager Veterinary Used the software for: 6-12 months ### "Love the system and the team " March 18, 2022 5.0 It’s been very positive in every interaction I’ve had from demo to today. Pros It’s really works well to cover the needs of the business and the team there is amazing responsive and helpful Cons There are slight glitches on occasion when there is a feature update but they are on top of getting them fixed very quickly. Glitches never result in a crash or stark failure not is it ever a critical glitch when I’ve addressed one. Alternatives considered [ProPet](https://www.capterra.com/p/150449/ProPet/)[Ginger](https://www.capterra.com/p/151872/Ginger-Page/) Reason for choosing Paw Partner This system just hands down fit the multi layered dynamic of our business and gave the ability to customize to fit our needs Review Source TB Tylar B. Owner Veterinary Used the software for: 6-12 months ### "Excellent product & even better customer service!" February 3, 2022 5.0 By using Paw Partner, our customers have easy access to our business. They were able to assist us in building it directly into our existing website and accounting systems. We cannot say enough good things about the staff at Paw Partner. They are available 7 days a week, respond in a timely manner and have been gracious enough to help with every inquiry we've made-as it relates to the software or business in general. As a new business, they have been an excellent asset that we're so incredibly grateful for! Pros The process of integrating Paw Partner into our business was seamless. They helped us get established right away. It came with most of the features we need to use every day. When we think of something we'd like added or to see changed, the developers always come up with a quick add in or solution. This software has been simple to use and is easy to access from any location with their app feature. Cons Anything we have found missing, lacking or that required changes was addressed in a timely manner and updated to suit our needs. Alternatives considered [PetExec](https://www.capterra.com/p/92864/PetExec/)[Gingr](https://www.capterra.com/p/136469/Gingr/)[Kennel Link](https://www.capterra.com/p/92871/Kennel-Link/) Reason for choosing Paw Partner After speaking to each company and weighing our options, Paw Partner was the best fit for us. They were able to get us up and running quicker than any other company. The pricing fit the value we were looking for and their customer service staff took the time to run through demos and show us the benefits of the program. Review Source RH Rachael H. Owner Professional Training & Coaching Used the software for: 6-12 months ### "Excellent option for anyone working with dogs" February 3, 2022 5.0 I love the dog tracking, invoicing, reporting, event and training options, keeps track of spaces and task assignments to employees to insure all things are handled properly Pros Functionality, makes changes easily, tracks dog friend trends and behaviors, excellent record keeping of historical data on dog behaviors, easy to print run cards on check-in, customizable EVERYTHING, it is a lot to set up but once it's up its GREAT and very easy to change as your business does, Cons App Notifications!!! When a new appointment has been made the app should show a new notification, I'm missing appt requests for failure to manually go in and look every hour Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing Paw Partner The staff, the fact that they run their own dog-bizz and know what our needs are, that they have internal techs upgrading and changing and improving at all times, that they wanted our business to be successful in a genuine and personal way. The Tech Support and set up always responding to my emails at all hours or even when they traveled for trade shows. Dedicated group of passionate people I could stand with. Review Source AC Amanda C. Owner, Managing Member Consumer Services Used the software for: 2+ years ### "PawPartner is an incredible all-in-one platform for pet businesses! " February 19, 2025 5.0 PawPartner is an incredible all-in-one platform for pet businesses! Seamless booking and scheduling, easy client communication, and detailed pet profiles, makes managing daycare and boarding so much more efficient. The interface is user-friendly, the support team is responsive, and the mobile app makes it convenient for both staff and customers. Features like the reports, vaccination tracking, and staff task management are game-changers!!!! I am obsessed with PawPartner and so glad I chose this platform. Pros Literally everything. The customer service response time is fast and they resolve any issues/challenges with quality care. My favorite feature overall is the timeline photo feature. Parents LOVE it! The new feature to download the image has been great too. Cons I have no complaints. I have none........ Review Source SP Stephanie P. Owner Veterinary Used the software for: 1-2 years ### "User Friendly for Staff and Clients" December 22, 2024 5.0 Overall, Paw Partner works well for us! I especially love the fast response for customer support. Pros I love the user friendly use of the Paw Partner. I also love that it is user friendly for my clients! Cons There are still some updates we would love to see for our facility. We have submitted these ideas and are still waiting. Review Source NH Nick H. Owner Veterinary Used the software for: Less than 6 months ### "Paw Partner has been great" November 8, 2024 5.0 The overall experience has been wonderful. The system is easy to learn and anything I haven't been able to figure out they've got me straightened out usually with just a couple clicks. Pros The absolute best feature is just how responsive they are to any questions we have. They're always happy to set up a meeting if needed, but every ticket question I send in is responded to within an hour or two at max, most of them far quicker too. Cons Nothing yet, everything has been going well and we have no regrets about our decision to go with Paw Partner. Review Source JR Jill R. Owner Facilities Services Used the software for: 6-12 months ### "No regrets!" October 16, 2023 5.0 We explored a lot of different software programs and took our time researching what we thought would work best- Paw Partner hands down gave us everything we were looking for. The customer service is top notch from the first day we called. They have helped every step of the way and are quick to respond with questions and met with us multiple times. Pros Paw Partner is an incredibly easy and intuitive software to use. The integration from our prior software was flawless. Customers have nothing but great things to say about the app and the ease of making reservations. Cons The credit card vendor associated with Paw Partner hasn't been able to match our current rates yet so we chose not to use this feature. Reason for choosing Paw Partner Pricing for all were comparable; customer service for Paw Partner far exceeded the others; the graphics on Paw Partner are much more appealing; we liked that the software is always updating and staying current with needs and adding new features Review Source JC Jen C. Owner Consumer Services Used the software for: 6-12 months ### "Give the Paw a try!" October 5, 2022 5.0 They were great to work with getting set up and if you have any issues they are good at solving and communicating the issues. Pros It auto-magically syncs sales with Quickbooks at the time of sale. Payments collected in the app are posted in your bank the next day. I love that there is the drop down to select how many weeks out you want to rebook and the reoccurring scheduling that shows conflicts is awesome too! It was the only system that I could find that could actually sync with Quickbooks and handle taxation in two different states. Cons I believe they are working on a mapping feature...so that would be nice. If you are in a bad cell area you can't connect well or it's slow. Reason for choosing Paw Partner I work in two states and the other software couldn't handle that. One of the other companies said they would sync to Quickbooks, but it didn't work. Review Source MB Morgan B. General Manager Retail Used the software for: 6-12 months ### "Software is great, the free mobile app is awesome and the service has been great!" May 23, 2020 5.0 From on-boarding to continued support the people at Paw Partner have been really easy to work with and really fast at getting back to me on any questions. The mobile app has been an absolute game-changer for us. Our calls are down over 90% and we have been able to cut down a full receptionist. We average 140 pets a day and this software/app has increased sales and lowered our cost. Definitely give them a try, you won't be disappointed. Pros It's easy to see that this was made by people who actually worked in the industry. So user friendly without all the major redundancies and frustrations from all the other software I have used. Cons Some of my older customers didn't want to use the app to make reservations. That wasn't really a problem though because I can make the reservation over the phone really fast and easy. Review Source AM Ada M. Engineer Information Technology and Services Used the software for: 2+ years ### "Long time customer " May 1, 2024 5.0 Exceptional service. The taxi service is a must for us. They have an amazing team that always make me feel comfortable sending my babies there. Pros My babies have loved going for their spa days for 8 years and my new one loves it as well. Cons They have always been very helpful. They are busy at times and not available but they find a time that works for me once I contact them. Review Source BR Bryanna R. Ceo Retail Used the software for: 1-2 years ### "Pawsome!" February 2, 2022 5.0 Very very happy. Pros I love the easy use software that allows team members to learn and grasp it quickly. I love the assistance from the team at paw partner even more! \[SENSITIVE CONTENT\] is the best ! Cons Nothing to dislike the software is awesome Reason for choosing Paw Partner \[SENSITIVE CONTENT\] was super informative and helpful Review Source CH Cassandra H. Owner/Operator Events Services Used the software for: Less than 6 months ### "10000% recommend" June 3, 2022 5.0 Pros It’s one of the most expensive ones in the CAD/USD market but by the far the best one. I went through NUMEROUS other apps and this one is the best for my DDC booking. Cons I wish there was a search bar in the administration side so I wouldn’t have to click a bunch of tabs to finally get to what I want. Review Source AL Amy L. owner Hospitality Used the software for: Less than 6 months ### "Review for Paw Partner Software" June 30, 2021 5.0 We are a new business. Paw partner has enabled us to start out smoothly and organized. Their customer service is there with prompt response when you need them. Pros Paw Partner Software is very user friendly. It organizes, stores information, sets reminders, has time clock for employees, makes appointments/reservations. Its your administrative assistant and more. Cons I don't have any complaints. It has made starting up run smoothly and I didn't have to hire an assistant. Alternatives considered [Ginger](https://www.capterra.com/p/151872/Ginger-Page/) Reason for choosing Paw Partner Pricing and ease of use Review Source AD Annemarie D. Owner Veterinary Used the software for: Less than 6 months ### "Owner " September 28, 2021 4.0 Very helpful Great staff Pros Easy to use Easy to train staff & customers Customers like the product Cons Difficult to change items such as times, prices. Need to call in to have it done. Sometimes you have to get into a few screens before you can find what you’re looking for. Review Source LR Lauren R. Owner Hospitality Used the software for: Less than 6 months ### "RUN AWAY FROM PAW PARTNER " May 14, 2026 1.0 This system is horribly clunky to use. It has \*very\* limited customization options. There are very basic functions that it lacks (can't override a booking, can't add notes to a reservation, run cards print in a way that is very confusing and hard to read, entering feeding and medication instructions is a HUGE headache and is overly complicated, report cards are limited to one update and only 10 photos per stay. The demos and trainings are very vague and unhelpful. Our date transfer was botched which caused major headaches that we are STILL dealing with over a month later. I'd love to get rid of this software altogether but now we are stuck with it. We may end up changing again in another year. This system seems like it would be great ONLY if you're moving from paper to this. The amount of "feature requests" we had to put in during this transfer was shocking. This system seems like it's too new, too Pros There are some unique features that are nice. I don't have many positive things to say about it and our customer service experience during out data transfer was so bad that they comped us two months. Cons Very limited customization options, not user friendly for staff, basic needed functions unavailable. Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing Paw Partner Cleaner interface (We were wrong). The demo glossed over a lot of the programs shortcomings Switched from [PetExec](https://www.capterra.com/p/92864/PetExec/) Petexec was bought out by Gingr and it not being updated further Review Source FJ Fabiola J. CEO Veterinary Used the software for: Less than 6 months ### "My overall experience has been amazing" November 26, 2025 5.0 My overall experience has been amazing. After coming from another system that was the complete opposite in terms of support and functionality, Paw Partner has been a breath of fresh air. Their team has gone above and beyond to make sure everything is set up correctly and that I understand how to use the platform confidently. My overall experience has been amazing. After coming from another system that was the complete opposite in terms of support and functionality, Paw Partner has been a breath of fresh air. Their team has gone above and beyond to make sure everything is set up correctly and that I understand how to use the platform confidently. The onboarding process has been organized, personal, and extremely helpful, and it has already made a huge difference in how we run our business.s been organized, personal, and extremely helpful, and it has already made a huge difference in how we run our business. Pros The level of support and guidance has been outstanding. From the very first meeting, the team took the time to walk me through every module in detail, explain pricing, services, and setup, and make sure everything was customized to my business. They handled the entire onboarding process smoothly and integrated all of my information into the system perfectly. I truly feel supported and understood, which has made this transition stress free. Cons The only challenge so far is that there is a lot to learn, simply because the system offers so many features. However, the support team has been incredibly patient and thorough, so the learning curve has been very manageable. Switched from [PetExec](https://www.capterra.com/p/92864/PetExec/) Pricing and support. Company kept upping the pricing. Review Source RH Ronnie H. Owner Veterinary Used the software for: 1-2 years ### "Paw Partner Grew My Business 30% YOY for 3 years. " January 2, 2026 5.0 Pros Paw Partner has been instrumental for my business growth. Since onboarding, I have grown 30% YOY using them. The portal for clients is user-friendly, the pay system is top notch, and they really set this up for a business that depends on automatic/online use for customers. By having Paw Partner, I save $30K+ a year not having a receptionist. It is a fantastic value for the money, easy onboarding and easy to learn. Hands down the BEST CRM program I have ever had in my 16 years of experience in this industry. Cons The ONLY thing I do not like about Paw Partner is that if I need to change a payment method to pay my monthly fee, I have to call it in. My card was compromised and I also needed to change the bank account information for automatic payments. It would be nice to have an account where I can do that myself and not bother them. Switched from [Pawfinity](https://www.capterra.com/p/142461/Pawfinity/) Because Pawfinity was more expensive and not as user friendly Review Source PA Pam A. Co-owner Dog boarding and day care business Veterinary Used the software for: Less than 6 months ### "Amazing program and customer support staff" July 22, 2026 5.0 Overall excellent with the exception of inserting feeding instructions. Your customer service and technical support staff are wonderful. I'm very impressed with \[sensitive content hidden\] . for her help and follow-up Pros It is very easy to use compared to other platforms we have had. I like the fact that we can link our own agreements within the software. Your customer support staff are excellent. \[sensitive content hidden\] is exceptional. She spent time explaining aspects of the software that I wasn't aware of. She even followed up with an email going over what we talked about. Very helpful. Cons The way feeding and medications have to be put in. It is very cumbersome. Is it possible to redo the process? Switched from [Gingr](https://www.capterra.com/p/136469/Gingr/) Hated Gingr in all aspects. Hard to use and lacked many things Review Source KS Kaitlyn S. General Manager Consumer Services Used the software for: Less than 6 months ### "Paw Partner review - Pooch At Play " June 6, 2025 4.0 Very good! We're learning as we go and feel supported by the team to help us through any future hurdles. We're excited to hopefully use the training feature in the near feature! Pros The team! They've been incredibly helpful with every single issue and respond quickly. We also love the feed feature! We're slowly getting more and more of our clientele interacting with the app and the feed. Cons Coming from PetExec, there are quite a few features that are set up very different (like attaching grooming/daycare to boarding reservations) and we've had to change how we set some things up. Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing Paw Partner The team was helpful and we were able to keep a lot of our features. Switched from [PetExec](https://www.capterra.com/p/92864/PetExec/) They were becoming obsolete and we were not interested in Gingr. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.