# Page 2 | Paw Partner Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Paw Partner the right Kennel solution for you? Explore 60 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203713/Paw-Partner/reviews --- Paw Partner 4.8 (60) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 27th, 2026 # Page 2 - Reviews of Paw Partner ## Showing most helpful reviews Showing 26-50 of 60 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SY Sara Y. General Manager Veterinary Used the software for: Less than 6 months ### "The BEST Customer Service" July 11, 2025 5.0 We have been very nervous about making the switch over to Paw Partner but after many training sessions and especially those with \[sensitive content hidden\] our minds have been put to ease. \[sensitive content hidden\] has communicated every single detail and feature in a way that is so easy to understand, answered ALL of our questions personally (and promptly!), and has actually made the process and training sessions fun! All of the team members have been super personable, kind, helpful and patient, which makes such a stressful switch less scary! Pros First and foremost, the customer service — hands down. We also love the app, the picture timeline, intuitive design and all of the details you can put into the pets. Cons There is nothing that we do not like about it — if any “con,” it would only be that we are just missing a few features that we have gotten used to but they have been heard, understood and noted by the team members as well as met with solutions to work around them. Switched from [PetExec](https://www.capterra.com/p/92864/PetExec/) Our current software is shutting down soon. Review Source JV Jenna V. Groomer Retail Used the software for: 1-2 years ### "Amazing system" April 5, 2025 5.0 Pros I love this system. It’s easy to use, has a ton of great features and it’s always extremely quick and does not lag. Anytime I have a question, whoever answers is very quick, friendly and helpful. Cons I don’t have any cons about the program. Alternatives considered [Prism PPM](https://www.capterra.com/p/131573/WorkOtter/)[DaySmart Appointments](https://www.capterra.com/p/44428/DaySmart-Appointments/) Reason for choosing Paw Partner Well priced and has amazing features. Also the ability to grow into other services other than grooming Review Source AJ Arysta J. Owner Veterinary Used the software for: 1-2 years ### "PawPartner Platform and Service Review " February 7, 2025 5.0 Five star. Great service and platform overall. Love that help is quick and efficient. Everyone has been friendly and helpful. Pros Support is quick and easy to get. No question or request is a bad one- I am always welcomed. Cons Would like to be able to change service name. For example, my local area does not allow for me to use the word 'boarding' due to being home based. Instead, I must list my services as 'overnight pet sitting'. Additionally, I utilize the 'Training' portion for "drop ins" at clients home. Both titles of "Boarding" and "Training" cannot be edited. Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing Paw Partner Simplicity and user friendly. Easy of set up and support of doing so. Review Source TU Tracy U. Owner Retail Used the software for: 1-2 years ### "Business Owner/groomer" November 19, 2024 4.0 We have been very happy with our overall experience using PawPartner. The platform has been a valuable tool for managing our appointments, payments, and client interactions. Pros One of the standout features of PawPartner is the exceptional customer service. The team is always responsive and genuinely willing to listen to user feedback. We especially appreciate their openness to suggestions for upgrades, making us feel valued as partners in improving the platform. This commitment to continuously evolving and addressing customer needs sets PawPartner apart and ensures a positive experience for both our team and clients. Cons Scheduling Multiple Pets Simultaneously Implement a feature that allows clients to add multiple pets to a single appointment booking. This could include a dropdown menu for selecting pets from the client profile or an option to "add another pet" before finalizing the booking. Faster Paw Payments Consider integrating a payment processor that supports same-day or next-morning payouts without requiring an early close. This might involve switching to a provider with faster settlement times while maintaining accounting-friendly cutoff times. Groomer's Name on Receipts Add a field on the receipt template to display the assigned groomer’s name. This can be auto-populated based on the appointment details. First Available Groomer" Scheduling Option Develop a system that automatically scans all groomer schedules for the next available slot and presents it to the client. This would eliminate the need for clients to manually check each groomer’s availability. These changes would not only ease the booking process but also enhance operational efficiency and customer satisfaction. If you'd like, I can help draft specific requests or proposals to present these ideas to your software or platform provider. Let me know! While we appreciate the responsiveness of the PawPartner team and their willingness to take suggestions for upgrades, we’ve noticed occasional delays and a lack of in-depth knowledge when addressing some of the issues we encounter. Improving response times and ensuring the team is better equipped to handle complex or technical questions would significantly enhance the overall support experience. We value the effort you put into maintaining great customer relations and look forward to seeing continued improvements in this area. Alternatives considered [MOGO](https://www.capterra.com/p/2336/MOGO-Cloud-Dental-Software/)[Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing Paw Partner PawPartner has provided the essential options and tools we need to manage our daily processes efficiently. Its features align well with our operational needs, making it a reliable platform for scheduling, payments, and client communication. While there are areas for improvement, such as faster customer support and enhanced knowledge for resolving complex issues, we appreciate the functionality the system offers and the team’s openness to feedback. Review Source PC Pattie C. Director Consumer Services Used the software for: Less than 6 months ### "New PawPartner Business Customer Review " November 13, 2024 4.0 I had very little knowledge of it previously. I’ve been using it for two weeks when our business opened and I have learned a lot. I’ve made two training meetings since we’ve gone live and they have been super helpful. Pros Everything is all in one place from policies and agreements, services, addons, updates, messaging and so much more. Cons How to get to things so many ways can be tricky. I figure it out one time then somehow do it differently the next time. More tabs with options less steps to get to where you need. Review Source ME Matthew E. Owner Veterinary Used the software for: 6-12 months ### "Responsive and Helpful" November 15, 2024 5.0 Very helpful and responsive to our input. Pros We found the Paw Partner company itself pleasant to deal with. They were very responsive and kind when we asked them to address our concerns. The software itself is very able and its utility depends on your particular situation. It is worth examining to anyone with a need. Cons This is not a complaint but how useful it is really depends on personal preference. As a leader in its field it needs to be seriously considered. Review Source CK Cassidy K. Manager Consumer Services Used the software for: Less than 6 months ### "Paw Partner Feedback" December 4, 2024 5.0 very easy to use and rion is extremely helpful with all our questions and concerns Pros User friendly and very visually appealing to client and for us Cons Not available in french for our customers Review Source NH Nick H. Owner Veterinary Used the software for: Less than 6 months ### "Paw Partner has been great" November 8, 2024 5.0 The overall experience has been wonderful. The system is easy to learn and anything I haven't been able to figure out they've got me straightened out usually with just a couple clicks. Pros The absolute best feature is just how responsive they are to any questions we have. They're always happy to set up a meeting if needed, but every ticket question I send in is responded to within an hour or two at max, most of them far quicker too. Cons Nothing yet, everything has been going well and we have no regrets about our decision to go with Paw Partner. Review Source KB Kayla B. General Manager Hospitality Used the software for: 6-12 months ### "Great Pet Care Centered Software" February 19, 2021 5.0 We love Paw Partner! We were on Pawfinity before and while it was okay, but all of the problems we did have on the old software have not been an issue on Paw Partner. During my Demo with them, they answered all of my questions and were incredibly eager to make sure to address all the concerns that we had right away. They were upfront about what their software couldn't do (yet), and have been making updates several times a month, which shows how active they are in making sure their software is functional at all times. Pros I love that the software has so many features, without feeling lost or overwhelmed at everything. Paw Partner did a great job with the setup and design, though it does take a little getting used to, as with every software change. The most impactful for us was the top-tier customer service. Any time we had questions or concerns, their support team has been right there to help us, from our initial video chat for the Demo to a concern that went all the way to the head of the company. They have answered every single one of our concerns or questions and you can tell that they actually care about their clients and making sure they have the best experience possible. And they are open to suggestions for ways to make the software more functional, so you can always leave them suggestions! Cons The only thing that I don't like (and it's not even really a dislike, more so just an inconvenience) is that you have to go specifically to the owner's profile card to get their phone number or info, you can't access it from the pet's profile card. Alternatives considered [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/)[PetExec](https://www.capterra.com/p/92864/PetExec/)[Gingr](https://www.capterra.com/p/136469/Gingr/)[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) Reason for choosing Paw Partner Some products didn't have the features that I needed, others seemed to way too involved and complicated. What sold me on Paw Partner was their customer service and the fact that they started from an actual daycare/boarding facility, so they knew more about what features were needed and would help. Switched from [Pawfinity](https://www.capterra.com/p/142461/Pawfinity/) We used Pawfinity for about a year or maybe a little more, and while the software was okay, it had some features missing that really was putting us in a bind. The biggest one was not having the ability to have baths as an add-on item. You can have baths as a grooming function, but not as an add-on. My facility doesn't do grooming, we just do exit baths so having grooming listed as service was confusing to our clients. We had 2 very large transactions go missing, like right at $1000.00 each, and then 2 more much smaller transactions, and those are just the ones that we caught, and we never received a final answer from IT. When we switched from Pawfinity to Paw Partner, they have you do an exit question about why you left. The creator responded to mine by telling me that Paw Partner had failed security tests (which wasn't true) and that their software passed them, and also stated that if Paw Partner claimed to care about security, they couldn't fullfill that. He also tried to say that I never responded to them regarding the payments but I was actually the last response, they had stopped responding to me. Review Source KM Kylee M. Manager Veterinary Used the software for: 1-2 years ### "Grassroots Boarding Software " February 2, 2022 5.0 I cannot recommend Paw Partner enough! I appreciate that they created their software based on the needs of their own kennel facility! They constantly building the software, creating new functions, and improving others. Their customer service is top notch! They aren't just your customer reps, they become your distant friends. Every interaction is positive and pleasant! If there is a glitch or something wrong with the software, you have immediate support to get it fixed! Pros There is not just one thing that I can say I love most about the software! From Customer Service to functionality and ease of use, this program is everything a boarding/daycare/grooming facility needs! Cons As they continue to grow and build the software, I hope to see in the future the ability to make reservations for multiple pets for different kennels. As of right now, you can only book families of pets at the same time if they are booked for the same kennel. Otherwise, you must open a new reservation screen per pet when in different kennels. Though it could be simpler, it's still not a huge deal to do so compared to all of the other functions! Alternatives considered [PawLoyalty Pro Software](https://www.capterra.com/p/122890/PawLoyalty-Pro-Software/)[Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing Paw Partner I chose them because they were new on the market, already had great reviews, and were so accessible! They sold me immediately based on the demo and tutorial and their sales reps were so down to earth, kind, and willing to take the time to explain all the features at my speed! Review Source SD Stephanie D. Receptionist Hospitality Used the software for: 1-2 years ### "User friendly for everyone!" August 28, 2020 5.0 I have friends who bring their dogs to our daycare and heard from them how nice it is to have the timeline and tagging feature. Our daycare and boarding staff take photos as they work with the dogs and upload those photos to the app and tag dogs throughout their stay, and having that is by far one of the most common things I hear people love on the customer side, its brought alot of happiness to our customers! On the employee side, I cant imagine not having this at this point, its so streamlined, there are many ways to get to the same information so you can't go wrong, it's like having a social-media-style work software that helps both staff and customers communicate and keep things running all in one spot. Pros I am a front desk receptionist for one of the busier doggy day care & hotels in my city and the easy of use of this software is awesome. It's streamlined appointments for daycare, boarding, and grooming. Checking in for boarding used to take a little while, but because this is an app for phone, tablet, or pc, we can literally grab the iPad, click the reservation that opens right to the page to log all the luggage our pup is staying with. It also integrates with the camera, so you can take a photo of the items so nothing is lost (which has been a huge savior). The dashboard for up coming and current reservations has photos of all the dogs right on the front screen, which makes it easy to greet people and dogs by their names, easing nervous owners and making it feel much more homey and comfortable. Front desk call volume has gone down drastically now that people are used to using the software for appointment requests, they get notifications and it's given us more time to get side work done. Cons I saw another comment that older folks are a little less comfortable using the software and I definitely agree. I think it's a normal challenge that comes with technology sometimes, but this is such a user-friendly software that once they realize they can use their phone OR computer OR tablet, they usually have one of those they are comfortable with and get very happy since they can set their own profile up and see notifications right there for their animals. Review Source Josh S. Manager Hospitality Used the software for: Less than 6 months ### "Paw Partner to the rescue " March 26, 2021 5.0 Amazing. I couldn’t have dreamt of a better team to help our business with this transition. The entire Paw Partner staff has been nothing but friendly, helpful, and continuously gone the extra mile for us. The product is easy to use and saves us both time and energy. Paw partner came to our rescue. Pros There was a lot that drew us to choose paw partner. Integrating our boarding, grooming, and pool therapy into one system. Automated confirmation messages, client access to check reservations, request new ones, and update their pets info from an app or website. The ease of tracking commissions and fixing commissions if there are any mistakes, the great team Paw Partner has put together to walk us through and continue to help us as we’ve used the product. Friends and foes system to help us place dogs in friendly play groups without a ton of notes in a word doc or cumbersome excel sheets. Helpful color coded tags to help identify any special needs an animal may have. Easily identifiable expired vaccinations and icons for intact pets. Everything about Paw Partner took what we were already doing, or trying to do, streamlined it, made it easier, and less time consuming. Cons After working with our previous software for 15 years the switch to someone new took some time but the Paw Partner team always went the extra mile in helping us. Whether it was hopping on Zoom or a call to walk me through setting something up, making video tutorials to help us train our staff, giving us guides and helping us reach out to our clients to inform them of our switch to Paw Partner. Review Source NW Nikki W. Owner, Trainer Veterinary Used the software for: 6-12 months ### "100% Recommend Paw Partner" January 18, 2022 5.0 Amazing support with staff via email, zoom and resources (blog and videos of each update or change). Pros Easy to learn, great support not only in the beginning but also throughout the user process. Support is only an email away and a response is returned within a couple hours even on weekends and evenings. Online booking has made more available time for what I love - training and spending time with the dogs! The phone app works seamlessly with the software. I can check the schedule, task list or upcoming classes anywhere I have my phone! I LOVE the photo timeline. Great advertising to clients and the easy ability to tag only the pets here today makes it quick to post. Cons I wish the marketing aspect was better. Would love a batch email option or trickle marketing. Alternatives considered [PawLoyalty Pro Software](https://www.capterra.com/p/122890/PawLoyalty-Pro-Software/)[Ginger](https://www.capterra.com/p/151872/Ginger-Page/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing Paw Partner Customer service was top notch, they have great support and were quick to answer my questions! Review Source JR Jill R. Owner Facilities Services Used the software for: 6-12 months ### "No regrets!" October 16, 2023 5.0 We explored a lot of different software programs and took our time researching what we thought would work best- Paw Partner hands down gave us everything we were looking for. The customer service is top notch from the first day we called. They have helped every step of the way and are quick to respond with questions and met with us multiple times. Pros Paw Partner is an incredibly easy and intuitive software to use. The integration from our prior software was flawless. Customers have nothing but great things to say about the app and the ease of making reservations. Cons The credit card vendor associated with Paw Partner hasn't been able to match our current rates yet so we chose not to use this feature. Reason for choosing Paw Partner Pricing for all were comparable; customer service for Paw Partner far exceeded the others; the graphics on Paw Partner are much more appealing; we liked that the software is always updating and staying current with needs and adding new features Review Source FE Fay E. Director of Operations Hospitality Used the software for: 2+ years ### "Paw Partner " November 21, 2023 5.0 I am very pleased. I think it is very user friendly and my clients and teams enjoy it. Pros The team, the ease of use and the fact that we got in with them early on, so back then they would take our feedback seriously and were always happy to build in something that would benefit us and others as a result Cons As is has gotten bigger the response time from the help team frustrates all my managers and bookkeepers Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing Paw Partner the team, they were engaged, helpful and eager to build a system that would work for us Switched from [PawLoyalty Pro Software](https://www.capterra.com/p/122890/PawLoyalty-Pro-Software/)[Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/)[Gingr](https://www.capterra.com/p/136469/Gingr/) the care of the Paw Partner team and the ability (then) to develop and build in options that would help us Review Source JH Jeffrey H. Chief Operating Officer Consumer Services Used the software for: 1-2 years ### "Great Software, Unparalleled Customer Service" March 11, 2021 5.0 It has been excellent. This is the third kennel software I've used and definitely has been the best experience of the three. Pros I love the ease of use and how little training I have to do with my staff to use it effectively. Since it has a customer-facing side, it makes it even better that the majority of my customers find it easy to use, too. Cons I'm hard-pressed to list a con because I've watched it continually develop and improve over the last year and they've been so responsive to our feedback and have helped adapt the software to better suit our needs. Reason for choosing Paw Partner For us, the deciding factor was the service we received from day one. The fact that they are in the same business we are so they understand our needs better really sweetened the deal. Their initial pitch focused more on the social media-style newsfeed but that wasn't a selling point for me at the time. It is now, though, our customers love getting notifications to see pictures of their dogs at daycare while they're with us. Review Source JC Jen C. Owner Consumer Services Used the software for: 6-12 months ### "Give the Paw a try!" October 5, 2022 5.0 They were great to work with getting set up and if you have any issues they are good at solving and communicating the issues. Pros It auto-magically syncs sales with Quickbooks at the time of sale. Payments collected in the app are posted in your bank the next day. I love that there is the drop down to select how many weeks out you want to rebook and the reoccurring scheduling that shows conflicts is awesome too! It was the only system that I could find that could actually sync with Quickbooks and handle taxation in two different states. Cons I believe they are working on a mapping feature...so that would be nice. If you are in a bad cell area you can't connect well or it's slow. Reason for choosing Paw Partner I work in two states and the other software couldn't handle that. One of the other companies said they would sync to Quickbooks, but it didn't work. Review Source NH Nancy H. Owner Veterinary Used the software for: 6-12 months ### "Great Software" January 28, 2022 5.0 If I have a problem they emailed me very clear instructions on how to solve the problem. Pros Paw Partner is very user-friendly and customer support gets back to me quickly. Cons I don't really have any complaints. Paw Partner covers areas that I need to be covered and is easy to use. Reason for choosing Paw Partner Paw Partner covered more areas than the other companies I looked at. Review Source SB Stephanie B. Owner/Operator Individual & Family Services Used the software for: 6-12 months ### "Loving this software" March 8, 2021 4.0 Excellent! The time I have saved is significant. I can accept payments through Paw Partner and keep all my client notes in one place. Pros It saves me a lot of time and puts all of the information I need in one place. I can used it on my mobile devices which is very helpful since I go to different locations to work with clients. Cons Sometimes the updates play havoc with current features. This is usually short lived. Once they are aware of an issue, it is fixed very quickly. I would like to be able to enter client information without having to input an email address. I frequently have preliminary information about clients that do not include an email address. It would be helpful if I could create a client record with the information I have and get the other information when we speak. Reason for choosing Paw Partner It had the features I needed at a price that I could afford. Switched from [PocketSuite](https://www.capterra.com/p/151558/PocketSuite/) Everything was scattered all over the place making it difficult to access information on clients quickly Review Source AL Angela L. Owner Veterinary Used the software for: 6-12 months ### "Paw Partner " April 7, 2021 5.0 The IT support we get is awesome. Paw Partner is very attentive to our needs. Since the owners are in the industry, they understand what other software companies have not a clue Pros We looked at many options before deciding on Paw Partner. The ability to cover all the services we offer is great. As a training based facility no one was able to provide real time sharing of our clients abilities to all staff. From behavior scores to tags to birthday cake icons, we know they are aware of what we need Cons With any new software, changes come up. Something that is updated may affect how you used to do something- and change is hard- but understandable Alternatives considered [PawLoyalty Pro Software](https://www.capterra.com/p/122890/PawLoyalty-Pro-Software/)[Ginger](https://www.capterra.com/p/151872/Ginger-Page/)[PetExec](https://www.capterra.com/p/92864/PetExec/) Reason for choosing Paw Partner No other software allowed us to score the behavior needs of the dogs in our care. Nothing even came close Review Source JE Jamie E. Owner Professional Training & Coaching Used the software for: Less than 6 months ### "Just getting started but love it! " October 10, 2023 5.0 Excellent! Pros The system is so easy to navigate and so far anytime I’ve had any questions, I received support quickly. Cons Setting up packages and navigating the pricing for each class Vs a package deal. Alternatives considered [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/)[Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing Paw Partner I only needed a training booking system and Paw Partner was the only one with just this feature. I love that I can pay for just what I use and need. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Cheaper, easier to navigate and better support from the team. Review Source MM Michelle M. General Manager Retail Used the software for: 6-12 months ### "Great Software" November 8, 2021 5.0 They have been great to work with Pros I love that its fast and easy to navigate Cons Reporting features and role management for staff Alternatives considered [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/) Reason for choosing Paw Partner The mobile app Switched from [PawLoyalty Pro Software](https://www.capterra.com/p/122890/PawLoyalty-Pro-Software/) The cost and also the speed of the software and the mobile app Review Source DD Dave D. Owner Veterinary Used the software for: 6-12 months ### "Great software platform for the pet professional!" April 13, 2021 5.0 From when I first came on board until now, I've been incredibly impressed with the commitment, communication and continual striving to update the platform to be the best it can be. Pros The software is easy to implement, use and is consistently being updated for improvements, both based on user feedback as well as bug fixes. It has greatly helped us run our dog daycare and training center. Cons Having Quickbooks integration is something they are working on, so once that comes to fruition, I've seen very few things to say that are true cons about the software comparative to its competitors. Alternatives considered [PetExec](https://www.capterra.com/p/92864/PetExec/)[Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing Paw Partner They were giving a great introductory offer and while when I first signed up there were functions that weren't part of the platform, they said they were scheduled to be rolled out, and they did roll those out in due time. Review Source MB Morgan B. General Manager Retail Used the software for: 6-12 months ### "Software is great, the free mobile app is awesome and the service has been great!" May 23, 2020 5.0 From on-boarding to continued support the people at Paw Partner have been really easy to work with and really fast at getting back to me on any questions. The mobile app has been an absolute game-changer for us. Our calls are down over 90% and we have been able to cut down a full receptionist. We average 140 pets a day and this software/app has increased sales and lowered our cost. Definitely give them a try, you won't be disappointed. Pros It's easy to see that this was made by people who actually worked in the industry. So user friendly without all the major redundancies and frustrations from all the other software I have used. Cons Some of my older customers didn't want to use the app to make reservations. That wasn't really a problem though because I can make the reservation over the phone really fast and easy. Review Source EB Ellie B. Office Manager Recreational Facilities and Services Used the software for: 6-12 months ### "A nice kennel management program at a good price" October 11, 2021 5.0 We were managing our 57 kennel & lessons business on paper. We love the program and it more than pays for itself with the time (and headaches) saved. Great support, too. Pros We love the smartphone app- most employees and customers use their smartphones to access the program. The program is fairly easy for us to use and is easy for the customers to use. Customers love that they can check their reservations without having to get us on the phone- and I love that too. Reasonably priced and responsive customer service. Cons I would like to see a ledger of charges and payments for the customers (that they could see as well)- at this time you can view each transaction individually. Reason for choosing Paw Partner #1 Smartphone app for us and customers #2 Features/ease of use Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.