--- title: "Entrata Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Entrata Software - reviews, pricing plans, popular comparisons to other Property Management products and more." source_url: "https://www.capterra.com/p/20372/Entrata/" page_type: "product" language: "en" --- # Entrata Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Entrata ## What is Entrata? Property owners and operators know how time consuming it is to run one property, let alone hundreds. Entrata, the most comprehensive property management software available, brings everything from leads to move-outs into one centralized dashboard. That means users log in once to manage their entire portfolios. With millions of residents served across multifamily, commercial, student, military, and affordable housing properties, Entrata is the all-in-one software for every property. ## What is Entrata used for? [Property Management](https://www.capterra.com/rental-property-management-software/)[Lease Management](https://www.capterra.com/lease-management-software/)[Apartment Management Systems](https://www.capterra.com/apartment-management-software/) Recognitions Shortlist Overall rating Based on 444 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% Pros & cons Effortless system navigation Intuitive and accessible design Complex and slow reporting Frequent glitches and errors Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Property Management / 2026 - Real Estate Property Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Entrata alternatives Highest Rated [4.9 (524)](https://www.capterra.com/p/166893/Innago/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (2,232)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.8 (708)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (602)](https://www.capterra.com/p/135182/ResMan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/20372/Entrata/alternatives/) ## FAQs about Entrata Overview ### What problems does Entrata solve? Entrata solves fragmented property management workflows by centralizing leasing, resident communication, accounting, maintenance, reporting, and online payments in one system. It reduces paper processes, repetitive clicks, slow onboarding, and time spent hunting for data. Property managers, leasing teams, assistant managers, maintenance staff, and asset managers benefit most. Answer based on 205 reviews Overview ### Which roles and teams benefit most from Entrata? Entrata is most used by property management teams, including property managers, community managers, and assistant managers, who oversee leasing, resident communications, and daily operations. Leasing teams use it to track prospects, applications, and renewals, while regional leaders and maintenance managers rely on it for portfolio visibility, service workflows, and performance oversight. Answer based on 444 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Entrata built for? Entrata is built for property management across the leasing lifecycle, serving mainly small businesses at 57% and the real estate industry at 69%. It also supports midsize businesses at 26% and enterprises at 16%, with additional use in commercial real estate at 7% and hospitality at 5%. Answer based on 444 reviews Features and Usability ### What are the key features of Entrata? Entrata includes core property management features like lease management, rent collection, accounting, and maintenance work orders, plus differentiators such as the ResidentPortal, mass resident communication, and customizable reporting. Reviewers also highlight the dashboard and task management for tracking urgent items, renewals, payments, and resident activity in one system. Answer based on 146 reviews Integrations ### Which third-party tools and platforms does Entrata integrate with? Entrata integrates with Yardi Voyager, LEAP, Domo, AvidXchange, Leonardo247, IRIO, NAA Click & Release, and Salesforce Sales Cloud. Reviewer mentions also point to Parcel Tracker Mailroom and RealPage, while official catalog data adds Google Analytics 360, covering accounting, analytics, maintenance, leasing, and CRM use cases. Answer based on 64 reviews Getting Started and Support ### How easy is it to onboard and train a team on Entrata? Entrata offers in-person training, live online sessions, webinars, documentation, and videos. Most front-line users and new hires learn daily tasks quickly, even with limited technical experience. Admins and teams handling reporting, permissions, or advanced features usually need more time, and some reviewers found the initial setup and training materials inconsistent. Answer based on 79 reviews Getting Started and Support ### What customer support options does Entrata offer, and how do users rate the experience? Entrata offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as friendly, responsive, and helpful for setup, training, and troubleshooting, though some report inconsistent follow-through, longer waits on complex or urgent issues, and frustration when bugs or tickets take too long to resolve. Answer based on 76 reviews Security ### How does Entrata handle data security and access control? Entrata uses strong security measures, two-step authentication, frequent password changes, and detailed permission controls to protect sensitive data and manage access. Users also mention reliable operational performance. However, permissions can feel overly restrictive, require admin help to enable, and occasional two-factor authentication glitches or permission changes can slow workflows. Answer based on 18 reviews Ease of use ### Is Entrata easy to use for property management teams? Entrata feels easy to use for many property management teams, especially for daily leasing, work orders, and move-outs. The dashboard and mobile app are often described as straightforward, but setup can take time. Admin users may face a learning curve with permissions, scattered settings, and some reporting or customization tasks. Answer based on 146 reviews ## Who uses Entrata? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Effortless system navigation 97% positive reviews out of 58 Most reviewers find navigation simple, with organized menus and dashboards enabling quick access to essential features. Nick T. Assistant Manager, 51 - 200 employees. "Excited to have a PMS that doesn't take 10 minutes to navigate to one page." Complex and slow reporting 36% negative reviews out of 61 Some reviewers describe reporting as confusing, with slow generation, limited customization, and difficulty finding or downloading reports. Breyden M. Operations Support Admin, 201 - 500 employees. "Certain features, such as bulk updates or custom reporting, can be less intuitive and may require training or trial and error to fully utilize." Intuitive and accessible design 98% positive reviews out of 41 Most reviewers describe the user interface as highly intuitive, making daily tasks straightforward for all experience levels. Frequent glitches and errors 71% negative reviews out of 49 Most reviewers say bugs and issues, including glitches and unresolved tickets, disrupt daily operations and require lengthy fixes. Breyonce L. Leasing Professional, 2 - 10 employees. "It will sometimes but more than likely it will not give any information which can cause issues when looking back through data." Tailored for property management 95% positive reviews out of 21 Most reviewers indicate industry use supports multifamily operations, centralizing tasks and enhancing productivity across various roles. Occasional slow performance 75% negative reviews out of 28 Most reviewers report performance and speed issues, with slow loading times and delays impacting workflow efficiency. Mary I. Resident Services Manager, 51 - 200 employees. "There's also some times that Entrata is extremely slow, and it takes a long time for it to load a new page or load a document you're trying to look at or generate." ## Features AI summary Based on 4,664 Property Management reviews Capterra data shows that buyers of Property Management software rank the following features as their top priorities: - **Rent Tracking** (**65%** of reviewers rated this feature as critical) - **Reservations Management** (**63%**) - **Online Payments** (**57%**) Entrata supports all three of the features reviewers rate most highly: **Rent Tracking**, **Reservations Management**, and **Online Payments**. Combined, these capabilities help businesses keep up with rental income, manage bookings more efficiently, and process tenant payments online, allowing teams to improve day-to-day property operations and maintain better financial visibility. Reservations Management 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Online Payments 4.7 (212) 71.70% of 212 reviewers that rated this feature as important or highly important You get convenient online payment options for tenants, including recurring payments and bank integrations like Plaid. Reviewers appreciate the ease and time savings, but some say setup can be tricky, fees are high, and technical glitches occasionally affect payment processing. Tenant Portal 4.6 (214) 67.29% of 214 reviewers that rated this feature as important or highly important The tenant portal lets residents pay rent, request maintenance, and access documents online. Reviewers appreciate its convenience, customization, and transparency, though some report technical issues and navigation challenges, especially for on-site transfers and work order submissions. Accounting 4.6 (169) 58.58% of 169 reviewers that rated this feature as important or highly important Entrata offers comprehensive accounting capabilities, letting you manage invoices, payments, and detailed financial reports easily. Reviewers appreciate the user-friendly interface, real-time tracking, and reporting, though some mention slow report processing and desire more ACH payment options. Transaction History 4.7 (85) 68.24% of 85 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Rent Tracking 4.7 (168) 72.02% of 168 reviewers that rated this feature as important or highly important Entrata helps you track rent payments, delinquencies, and balances across properties. Users think reports and ledgers are clear and accessible, making it easy to monitor resident accounts, though some mention syncing delays with Yardi and occasional inaccuracies in delinquency reporting. Entrata 71 features ### All Features - Accounting: Entrata offers comprehensive accounting capabilities, letting you manage invoices, payments, and detailed financial reports easily. Reviewers appreciate the user-friendly interface, real-time tracking, and reporting, though some mention slow report processing and desire more ACH payment options. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commercial Property Management: Add, view, and edit details for commercial, corporate, or hospitality properties that are available for sale or rent - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Credit Check: Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Payments: Electronically collect payments for goods or services - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Facility Asset Management: Manage and track high-value assets including office equipment, furniture & more - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For Commercial Real Estate: For commercial properties such as office buildings, medical centers, malls, hotels, retail stores and other public buildings - For Property Managers: Used by property managers - For Real Estate: For realtors, real estate investors, property managers, and other real estate professionals. - General Ledger: Centralized accounting record which tracks all financial transactions - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Late Fee Calculation: Allows the calculation of fees for late rent payments - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lease Management: Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments - Lease Tracking: With lease tracking, you can monitor the full lease lifecycle and renewals efficiently. Reviewers indicate it’s easy to generate, track, and manage leases, value the Blue Moon integration, and find dashboards helpful, though some mention inconsistent support and occasional usability issues. - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Online Payments: You get convenient online payment options for tenants, including recurring payments and bank integrations like Plaid. Reviewers appreciate the ease and time savings, but some say setup can be tricky, fees are high, and technical glitches occasionally affect payment processing. - Owner Portal: Portal for property owners to manage property listings, upload documents, track payments and generate reports - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rent Collection: Collect payments from tenants via online or offline mode, create recurring schedules and send reminders - Rent Tracking: Entrata helps you track rent payments, delinquencies, and balances across properties. Users think reports and ledgers are clear and accessible, making it easy to monitor resident accounts, though some mention syncing delays with Yardi and occasional inaccuracies in delinquency reporting. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Residential Properties: For residential properties - Scheduling: Plan availability and assign specific time slots for tasks and resources - Task Management: Create, manage and track all task activities and progression - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Tenant Management: Managing renters, rent payments, maintenance workflows & documents. - Tenant Portal: The tenant portal lets residents pay rent, request maintenance, and access documents online. Reviewers appreciate its convenience, customization, and transparency, though some report technical issues and navigation challenges, especially for on-site transfers and work order submissions. - Tenant Screening: Evaluate the criminal, financial, and employment history of tenants - Tenant Tracking: Handle activities like room booking, rent processing, lease agreement management, and client communication - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Vacancy Management: Keep track of vacant properties - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Web-based Deployment: SaaS, web-based, online deployment - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.5 (443) 4.5 Based on 443 reviews ## Pricing Value for money 4.6 (358) Value for money 4.6 (358) 4.6 Based on 358 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Domo](https://www.capterra.com/p/119119/Domo/)[ RealPage](https://www.capterra.com/p/183247/Real-Page/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (422) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (422) 4.5 Based on 422 reviews ## User reviews Overall rating 4.6 Based on 444 reviews Filter by rating 5(292) 4(124) 3(19) 2(6) 1(3) Mentioned topic Sorted by most recent OS Omar S. Tec mantenimiento Construction ### "Muy buena la aplicación " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2025 Muy buena experiencia en general y facil de usar ya que constantemente actualizan la aplicación y le integran cosas nuevas Pros Muy rapido y se actualiza constantemente, ofrece nuevas opciones muy comodas a la hora de trabajar con ella Cons A veces no se actualiza y hay que estar cerrqndo la aplicación para que se refresque la aplicación y entre los reportes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS Diego S. Property Manager Real Estate ### "Property Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2025 have been using entrata for 5 plus years and would recommend, and they also have a summit that is pretty awesome they really do appreciate their customers. Pros Easy and fun to use, pretty straight forward. I like how they are always keeping up with technology. Cons Affordable part could be more user friendly, I find myself having to do my own digging, but it is still easy to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AJ Ania J. Assistant Community Manager Real Estate ### "Entrata: Fix Text Messaging!!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 16, 2025 Entrata was very easy for me to pick up and learn. I've also enjoyed seeing the new permissions after getting promoted twice. Pros I think Entrata's current set-up makes it very easy to manage leases. The set-up correlates to steps in their processes. Cons The text message center. I wish our text message held onto the feed like our activity log does. The messages shouldn't disappear if someone on your feed has the availability turned on, especially if their not the one dealing with said prospect. We're all constantly doing the same things, so having to ask other employee what does some of these text say slows us down. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Amanda S. Community Manager Accounting ### "MY favorite software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2025 very easy to navigate and the reports are easy to pull , I love that right when you log into the dashboard you can see everything you need to do . Pros How user friendly the dashboard is. From the guest card to the move out, everything is very simplified. Cons There is really nothing that I don't like about Entrata. Everything is very simplified and the fact that you can pull up your occupancy right then and there is amazing. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) it was old school and no user friendly, expecially with reports Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HH Heather H. Assistant Community Director Real Estate ### "Entrada Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2025 Over all experience has been a pleasure. Every time that I have had to call customer service has been very efficient . The system is user friendly and easy to learn. Pros Entrada is very easy to navigate. The customer service department is amazing. They are always friendly and help in a timely manner as well as follow up to make sure we are good. Cons There really is not anything I do not like about Entrada. I have always had a good experience with the system as well as customer service Switched from [OnSite](https://www.capterra.com/p/2902/OnSite/) I worked for a temp service as assistant property manager. They used onsite. So it was not my decision to make. I have used Yardee and Onsite and Entrada by far was much more efficient and user friendly. Customer service was no where near as helpful and that is if you could even get someone to answer any question one might have. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Breyden M. Operations Support Admin Real Estate ### "Centralized Management Made Easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 15, 2025 Overall, Entrata is a powerful tool for property management administration, particularly for teams that manage multiple units and require centralized access to leasing, payments, and reporting. While there’s a learning curve for advanced features, the platform ultimately streamlines day-to-day operations and improves workflow efficiency. Pros As an administrative user, Entrata provides a comprehensive platform for property management, combining leasing, payments, and reporting in a single system. The dashboard is fairly intuitive, making it relatively easy to navigate between resident accounts, maintenance requests, and financial reporting. The system excels in streamlining workflows like generating leases, processing renewals, and tracking payments. Reporting tools are robust, allowing admins to pull detailed financial and operational data efficiently. The integration of modules like maintenance, resident portals, and communication tools adds convenience and reduces the need for multiple platforms. Cons There are some challenges. Performance can lag when handling large batches of data, and occasional system crashes require reloading or contacting support. Certain features, such as bulk updates or custom reporting, can be less intuitive and may require training or trial and error to fully utilize. Support is generally responsive, but resolution times can vary depending on the issue’s complexity. Switched from [RealPage](https://www.capterra.com/p/183247/Real-Page/) Conditions and processes that were set up before I joined. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Andrea D. Lease Renewal - Team Lead Real Estate ### "Entrata Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 11, 2025 So far the experience has been rocky, but working through all the processes and finding who has authorization for which , and utilizing the text enjoinment to test out theories Pros Full visability on all tasks, from Prospects to residents and renewals. It's user friendly to navigate once you understand how it works. Easy to pull dates and track data. Customers questions and concerns are all logged in the profile making for easy tracking Cons Right now all departments are working out of one " contact needed " we are finding it challenging and wishing there was a way to separate the contacts needed by department ( Leasing, Tenant Relations and Maintenance ) Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) for full visibility, start to finish hold all documents, process rent Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TM Tiffany M. Head of Marketing and Systems Real Estate ### "Entrata powers our company! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2025 Overall we love working with Entrata, great people who run the company, great reps, and it is the powerhouse of our company operationallyy Pros Really all encompassing, reliable property mangement software that has helpful, knowledgable employees Cons They try to expand to create every relevant product and thus don't make any singular product excellent (besides core) Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Needed more features and believed in their mission Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Michael G. Service Manager Real Estate ### "Service Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 11, 2025 overall a great tool. It pretty much does it all, as it relates to maintenance, turns, and preventative maintenance. Pros It is a tool for the the maintenance team and allows you to track progress throughout the work order. Cons At times the phone freezes up when adding pics to work order. It just slows down the process and is frustrating. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EC Eric C. Property Management Marketing and Advertising ### "Easy to Use and Friendly step by step assistance just a call away." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2025 Have not taken a class to use Entrata. I have learned by trial and error. It is that easy to understand. Pros It is easy to navigate. When we need assistance it does not take long to get ahold of an actual person, I love that! Cons Maybe the new updates and everyone hates when it goes down occasionally. We cant complain when everything else is so great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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