Average Ratings

24 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    In Person

Vendor Details

  • Entrata
  • www.entrata.com

About Entrata

Web-based property management software that facilitates online payment, work-order, applications, and community websites.


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Entrata Features

  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management

Entrata Reviews Recently Reviewed!


Always improving

Aug 23, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Entrata makes the multifamily industry so much easier. They are always updating their software with amazing innovation. The settings and features are endless. They have a full time support team, trainers who do daily webinar trainings, as well as the option to come out on site and train, and they also offer a customer success manager who works with you daily to ensure that your company is succesfull while using Entrata.

Cons: Because of the large amount of setting and feautre options, Entrata can get messy quickly. They also have struggles at times when it comes to large influxes such as rent week or stundent turn as well as when they release one of their updates every two months.

This software is the simplest thing to use.

Jan 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The 'just work' feel

Many options to get the job done

Has an iPad companion app

Can make different types of account for the employee

Has a resident portal

THE BEST PART IS THE PACKAGE SYSTEM!!!! (Its the little things that is great)

Cons: I can't select site wide residents to do a bulk email or text message.

With the financial section there is not a function where you can say to stop charging late fees because they are waiting on deferment from the university.

Overall: A peace of mind. That is it. Nothing else. I promise you it that good!

Great software for managing apartments. The learning curve is great for new staff.

Jul 19, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Leasing dashboard and workflow is great for tracking and following up on leads. Accounting module is very well built out as well, and has plenty of features, with more constantly arriving.

Cons: While the upgrades are great, sometimes the upgrade breaks something in the system, and a feature might not work for a day or two. Customer support seems to have gotten worse as the company has gotten bigger.

Overall: Those in the housing rental industry, usually apartments bigger than 20 - 30 units.

Great experience so far

Oct 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have been using Entrata for over a year now on our apt complexes. The best part is its user friendliness.. especially for leasing staff and residents, it is super easy to follow which reduces our training efforts when new employees join, and also makes it easier for residents to keep in touch via res portal

Cons: The issue is that because it's still new, there are bugs in the system - for example reports not being generated in enough unique combinations of factors.

Overall: We've saved a lot of money internally and team has been very supportive!

Entrada makes leasing and resident retention a breeze!

Aug 10, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Having a software program that makes connecting to residents and applicants is great for on-site management. You are able to email multiple residents and sort by building, property wide or balance due.

It helps save paper for those times when property wide notices need to be distributed, instead of walking door to door.

Cons: I wish there was a way to select the back button and go back to where you left off. For example, if I am sending a letter to apartment 220 and need to go back and select apartment 221, the system takes you back to apartment 100 and then you have to scroll down to where you left off. This becomes time consuming. Especially during lease audits.

I enjoy using Entrata for leasing.

Mar 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It makes keeping track of residents and leads easy. It also had a great mail/package system which made sorting packages a lot easier than by paper.

Cons: The updates aren't always helpful, for example, they updated the lead entry form. I now cannot add a note while inputting a new lead's information.

Great platform service for student housing.

Dec 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and functions, I believe any student housing company in need of a total all around leasing product should use this one.

Cons: a la carte style functions , I think depending on what the company selects will determine the usefulness of this product.

Overall: An all around useful product in the student housing arena.

I like Entrata enough. It is a step up from previous programs

Feb 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: the ease of use.

GUI is very user-friendly.

Love that the software is online.

Feature integration is quick and easy

Cons: Frequent changes can sometimes remove great features to make other features work.

Changes can also take away from ease of use.

Overall: Easy to manage residents

I use Entrata everyday for work!

Mar 08, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love that entrata is user friendly and very organized. It is easy to find any reports you need on this program. It is very easy to follow up with your leads and sign leases using this program.

Cons: I dislike the updates that Entrata creates. Entrata will remove vital aspects of the program that benefit your company because they are trying to be more innovative and consequently it creates more work for the user.

Making work easier

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like this software a lot, it makes my job much easier than it would be without it. The Software is very easy to use and it will send me updates through out the day of work orders that need done.

Cons: There is not much to dislike, it is by far better than any other software that I have used like it. However it could always be improved and I would need to use it for a while before I could give in depth feedback.

Overall: Over all the software is great, it makes my job far easier than it would be without it. I have worked in property maintenance before and this is much better than what I used there.

Entrata has a very user friendly interface and makes the leasing process very simple!

Mar 31, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite thing about this product is the easy to use interface as well as the ability to send emails/ text messages directly to residents and prospective residents. This allows us to keep in touch with easy follow up.

Cons: My least favorite thing about this software is the unnecessary updates that sometimes take away useful features, however this only occurs a few times a year.

Capterra loader

User Friendly - One Stop System

Jun 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It was easy to use, the click of a button and a lease was ready to go, and allows the property managers flexibility to manage the property.

Cons: Waiving fees can get tricky, sometimes the background processes takes longer than normal when screening international applicants, and it automatically adds late fees.

Overall: One stop shop for maintenance requests, voicemails, e-mails, and notices for residents.

Primary software used for business

Dec 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, logical to use, with everything labeled clearly. Continuously being updated to add new features

Cons: Sometimes reports take an unnecessarily long time to generate. Issues happen randomly despite doing the same tasks.

The "all in one" features and online leasing are great functions.

Feb 22, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Online leasing makes my job so much easier. The message center function is great and simple for personal customization.

Cons: It is updates often (which is good) but you need to relearn many things often. The site often has many controls and features that can be disabled by the company admin and make it difficult to use all features.

Overall: Online leasing, customer/lead management.

Excellent Intent

Mar 08, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This software assists in all aspects of property management, from leasing to accounting and resident management.

Cons: Updates aren't always intuitive - it can take time for new features to develop in a way that's natural to the property's processes.

Overall: Helpful in recording the resident's entire history with a property, from a holistic standpoint (everything is tracked).

Overall, it has been okay to use.

Jun 05, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how this product tries to make you utilize everything on it. Instead of using a lot of different softwares, Entrata wants to be able to do it all in one spot.

Cons: They do -unscheduled maintenance during business hours sometimes and its very inconvenient since we use that all day everyday.

I have had good and bad experiences with entrata

Nov 17, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very detailed and complex reporting system. The reports can be manipulated to pull and show you anything you want to see.

Cons: I get lost sometimes on how the software calculates or pulls the numbers. Some times there are errors that are hard to fix with customer service

Entrata has a beautifully intuitive interface.

Mar 08, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Entrata is user-friendly and functions smoothly. The features offered by Entrata are enough to make it a company's only program for apartment rentals.

Cons: Troubleshooting Entrata and getting bugs fixed takes longer than expected. The software works beautifully when it is functioning properly but it can be incredibly frustrating for clients and companies alike when it isn't cooperating.

Difficult, unorganized, glitchy.

Nov 08, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that the company is making an effort to update the system to be most efficient and increasing their customer service.

Cons: I do not like that it is complicated to accomplish something. there are many steps that need to be taked to accoomplish posting a rent payment.

It wants to be user-friendly but it fails with glitchy software

Mar 19, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: There's a lot of information available to work with. I can run reports and add notes pretty easily.

Cons: Glitches. I have to put in a support ticket about once a month, which has vastly improved from the once a week in previous years.

Overall: Ease of management. I can view information pretty easily. The reports are useful. As well as message center's ability to communicate with our large community.

Entrata as a lease tracker

Apr 06, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money

Pros: Entrata keeps all of your leasing information in one place making it easy to find any and all resident information you may need

Cons: Customer support is less than helpful. If something is not working properly they generally say they are unable to fix it.

Very slow.

Dec 21, 2017
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

Pros: I like that it displays all prospects in one area and that it allows me to filter and sort prospects based of a variety of categories.

Cons: The main issue I experience when using Entrata is the speed of the software. Loading times are very long.

Easy to use, and understand

Mar 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that the tabs are right off to the right so its easy to use. I know where everything is and everything is pretty much self explanatory

Cons: One thing I do not like is that sometimes the website can get stuck or it will not enter in things right like packages or work orders

Overall: I have an easy to use work site on a daily basis

Does not come highly recommended.

Mar 28, 2016
2/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: We have been using Entrata aka Property Solutions since 2008. We have only used their Prospect Portal, Resident Portal and SEO for our company website. I have noticed in the last 4 years or so their customer service has taken a nose dive, especially their billing department. We weren't billed for SEO for months and they stopped auto-withdrawals from our bank account for our monthly billings and then screwed around with me for months to get it straightened out and then treated me like it was my fault. This month I was charged a random outrageous amount that wasn't supposed to be billed and I have yet gotten a straight answer about them getting it corrected. Their SEO work was not worth the money and they lead me on for months before they finally said I needed to pay more in SEO or I am throwing money away. What a big waste of money! They have also made major changes which now is very cumbersome and hard to use. Not intuitive at all since they have made their changes. I am constantly having problems finding where I need to go to make changes. If I could find another service that was affordable and I had all the time in the world to make the switch, I would in a heart beat.