Average Ratings

4 Reviews
  • 4 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    In Person

Vendor Details

  • Entrata
  • www.entrata.com

About Entrata

Web-based property management software that facilitates online payment, work-order, applications, and community websites.


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Entrata Features

  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management

Entrata Reviews Recently Reviewed!

I have had good and bad experiences with entrata

Nov 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Very detailed and complex reporting system. The reports can be manipulated to pull and show you anything you want to see.

Cons: I get lost sometimes on how the software calculates or pulls the numbers. Some times there are errors that are hard to fix with customer service

Difficult, unorganized, glitchy.

Nov 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like that the company is making an effort to update the system to be most efficient and increasing their customer service.

Cons: I do not like that it is complicated to accomplish something. there are many steps that need to be taked to accoomplish posting a rent payment.

Great software for managing apartments. The learning curve is great for new staff.

Jul 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Leasing dashboard and workflow is great for tracking and following up on leads. Accounting module is very well built out as well, and has plenty of features, with more constantly arriving.

Cons: While the upgrades are great, sometimes the upgrade breaks something in the system, and a feature might not work for a day or two. Customer support seems to have gotten worse as the company has gotten bigger.

Overall: Those in the housing rental industry, usually apartments bigger than 20 - 30 units.

Does not come highly recommended.

Mar 28, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: We have been using Entrata aka Property Solutions since 2008. We have only used their Prospect Portal, Resident Portal and SEO for our company website. I have noticed in the last 4 years or so their customer service has taken a nose dive, especially their billing department. We weren't billed for SEO for months and they stopped auto-withdrawals from our bank account for our monthly billings and then screwed around with me for months to get it straightened out and then treated me like it was my fault. This month I was charged a random outrageous amount that wasn't supposed to be billed and I have yet gotten a straight answer about them getting it corrected. Their SEO work was not worth the money and they lead me on for months before they finally said I needed to pay more in SEO or I am throwing money away. What a big waste of money! They have also made major changes which now is very cumbersome and hard to use. Not intuitive at all since they have made their changes. I am constantly having problems finding where I need to go to make changes. If I could find another service that was affordable and I had all the time in the world to make the switch, I would in a heart beat.