# Entrata Software 2026: Features, Integrations, Pros & Cons | Capterra

> Capterra's in-depth exploration of Entrata Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Entrata Software pricing, features, integrations, and potential alternatives.

Source: https://www.capterra.com/p/20372/Entrata/pricing

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# 

 Entrata Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 26, 2025

Written byLaura Burgess

Laura Burgess

Senior Content Analyst

Laura Burgess is a content analyst at Capterra with more than a decade of journalism experience and specializing in B2B SaaS adoption across various industries. She analyzes market trends and SMB tech, providing insights on topics such as AI-d...

[See bio & all articles](https://www.capterra.com/resources/author/laura-burgess/)

Senior Content Analyst

Edited byCaroline Rousseau

Caroline Rousseau

Content Editor

After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers devel...

[See bio & all articles](https://www.capterra.com/resources/author/caroline-rousseau/)

Content Editor

Written by [Laura Burgess](https://www.capterra.com/resources/author/laura-burgess/)

Senior Content Analyst

Laura Burgess is a content analyst at Capterra with more than a decade of journalism experience and specializing in B2B SaaS adoption across various industries. She analyzes market trends and SMB tech, providing insights on topics such as AI-driven sales automation and its impact on the customer experience (CX). Laura's research has been featured in Australian publications such as ABC News, HR Leader, Inside Retail, Dynamic Business, Retail Biz, and Technology Decisions.

Edited by [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/)

Content Editor

After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers develop and produce compelling content about today’s business matters.

[Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Entrata

Entrata Overview:

### Key takeaways

Insights from verified Capterra reviews

Entrata is a property management tool used mainly by small businesses in the real estate sector. It stands out for its lease tracking and document management features, with many users praising its organized dashboard and tenant portal. However, some cite slow performance and bugs as drawbacks, but its Facilities App is often highlighted for simplifying daily maintenance tasks.

### Our verdict

Entrata is a practical option for property teams that want to centralize leasing, maintenance, and resident communication without needing deep technical skills. While its dashboard and tenant portal are praised for usability, reviewers note occasional bugs, slow performance, and a steep learning curve. However, it’s a solid fit for small firms that prioritize daily efficiency and want a tool that improves operational consistency.

Overall rating

Based on 444 user reviews

Reviews sentiment

Positive

94%

Neutral

4%

Negative

2%

Pros & cons

Effortless system navigation

Highly intuitive user interface

Frequent glitches and slow fixes

Starting price

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Entrata alternatives

If Entrata’s learning curve, performance issues, or maintenance setup don’t align with your team’s workflow, you may want to explore tools with simpler interfaces, faster support response, or more flexible reporting options.

Highest Rated

[4.9 (499)](https://www.capterra.com/p/166893/Innago/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.8 (703)](https://www.capterra.com/p/211768/DoorLoop/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.5 (2,205)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/)

Starting price

$62.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.6 (601)](https://www.capterra.com/p/135182/ResMan/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/20372/Entrata/alternatives/)

## Who uses Entrata?

Based on Capterra reviews from the past 2 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Effortless system navigation

96% positive reviews out of 52

Most reviewers indicate navigation is straightforward, with organized menus and quick access to essential features.

Lola L

Leasing Professional, 201 - 500 employees.

"Entrata is easy to navigate and very helpful when it comes to sharing information, completing move-in paperwork, taking applications, etc"

Frequent glitches and slow fixes

72% negative reviews out of 46

Most reviewers find bugs and technical issues occur regularly, with slow or inconsistent resolution from support.

Daisy C

Assistant Manager, 51 - 200 employees.

"There are random glitches the system has that takes days to resolve."

Highly intuitive user interface

100% positive reviews out of 36

Most reviewers describe the user interface as extremely easy to use and accessible for all.

Efficient centralized search tools

91% positive reviews out of 22

Most reviewers report search functionality allows quick retrieval of information, keeping everything conveniently in one place.

## Entrata's interface

Reviewers describe Entrata’s interface as structured and functional, with a dashboard that centralizes daily tasks. Once learned, navigation is generally smooth, but early use can feel overwhelming due to the number of tabs and features. Some users report occasional delays and bugs.

2+

Laura Burgess

Senior Content Analyst

You might feel overwhelmed at first, as reviewers often mention needing time to get used to Entrata’s many tabs and workflows. But once your team settles in, the dashboard layout makes daily tasks easier to manage, even if occasional glitches or delays interrupt the flow.

Ease of Use

4.5 (444)

4.5

Based on 444 reviews

## Key features

View by:

These features have been rated as most important by users based on their reviews.

View by:

Get Advice

We can help you find the software with the features you need.

Laura Burgess

Senior Content Analyst

Entrata’s top-rated features help your team stay organized and responsive across leasing, maintenance, and resident services. The platform’s structure supports daily workflows with centralized access and reporting that reduce manual follow-up.

Features

4.5 (443)

4.5

Based on 443 reviews

Reviewers rated the Entrata features below the highest. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years.

Document management

4.4 (100)

100 reviewers rated this feature

Upload, store, and access leases and application materials from a centralized location. This feature supports paperless workflows and improves accessibility through the resident portal.

Lease tracking

4.3 (121)

121 reviewers rated this feature

Track the full lease lifecycle, from signing to renewals and transfers, using organized dashboards and reporting tools. Integration with Blue Moon leases helps teams stay on top of marketing and leasing decisions.

Maintenance management

4.3 (46)

46 reviewers rated this feature

Create, assign, and close work orders efficiently while keeping tenants informed through status updates. The Entrata Facilities App simplifies task handling, though some reviewers mention setup and categorization limitations.

Online payments

4.2 (188)

188 reviewers rated this feature

Enable residents to pay rent and fees through a portal that supports multiple payment options and integrates with Plaid. While setup issues and transaction fees are noted, the feature reduces office workload and paper handling.

Tenant portal

4.1 (193)

193 reviewers rated this feature

Centralize resident interactions, payments, maintenance requests, documents, and communication in one interface. Staff can view the resident’s perspective to assist with issues.

Rent tracking

4.1 (147)

147 reviewers rated this feature

Monitor payments, delinquencies, and financial performance with clear ledgers and scheduled billing. Reviewers appreciate quick access to payment histories.

Entrata revenue intelligence

0 reviewers rated this feature

Use machine learning to forecast renewals, optimize rental pricing, and visualize revenue KPIs. This tool helps teams make data-driven decisions and adjust rates based on market trends and performance metrics.

ELI invoice entry

0 reviewers rated this feature

Automate invoice processing by extracting data from uploaded PDFs and auto-filling invoice fields. This reduces manual entry, speeds up approvals, and improves accuracy across vendor payments.

Automated leasing workflows

0 reviewers rated this feature

Manage lead communication, screening, renters insurance, and conversion tracking from a single login. This streamlines leasing operations and reduces the need for multiple tools or manual follow-up.

One-click vendor payments

0 reviewers rated this feature

Process bulk invoices securely with real-time tracking and support for multiple payment methods. This feature simplifies vendor management and improves payment transparency.

Homebody RXP

0 reviewers rated this feature

Customize the resident experience with a centralized platform that lets properties control layout, branding, and service access. This update improves resident engagement and operational flexibility.

Income IQ

0 reviewers rated this feature

Combine bank data, payroll records, and document uploads into one workflow to speed up income verification. This reduces fraud risk and shortens approval timelines.

Leasing AI: Post-tour nurturing

0 reviewers rated this feature

Automatically guide prospects through application, screening, and lease signing after property tours. This helps teams close leases faster with less manual follow-up.

ELI+ Workflow Studio

0 reviewers rated this feature

Using a drag-and-drop interface, build custom workflows across leasing, operations, and accounting. Designed for multifamily teams, it simplifies automation without requiring technical skills.

All key features (83)

Track the full lease lifecycle, from signing to renewals and transfers, using organized dashboards and reporting tools. Integration with Blue Moon leases helps teams stay on top of marketing and leasing decisions.

121 reviewers rated this feature

Entrata offers comprehensive accounting capabilities, including detailed reporting and easy invoice management. Some reviewers find the system user-friendly and appreciate real-time tracking, while others mention slow report processing and request improvements for workflow efficiency.

58.58% of 169 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

71.43% of 7 reviewers that rated this feature as important or highly important

Track and document all activities across devices, networks, and other systems

100.00% of 2 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

42.86% of 14 reviewers that rated this feature as important or highly important

Tools for the systematic analysis of various types of data or statistics

0% of 0 reviewers...

Application programming interface that allows for integration with other systems/databases

100.00% of 4 reviewers that rated this feature as important or highly important

Manage lead communication, screening, renters insurance, and conversion tracking from a single login. This streamlines leasing operations and reduces the need for multiple tools or manual follow-up.

0 reviewers rated this feature

Researching and validating a person's criminal, educational, job or financial records

0% of 0 reviewers...

Create, manage, and send invoices or bills to customers

59.15% of 71 reviewers that rated this feature as important or highly important

Private online space that lets businesses securely share documents and provide information access to clients

33.33% of 3 reviewers that rated this feature as important or highly important

Add, view, and edit details for commercial, corporate, or hospitality properties that are available for sale or rent

0% of 0 reviewers...

Tracking, calculating, and paying commissions and earnings to employees

0% of 0 reviewers...

Manage, organize, and store contact information

31.58% of 19 reviewers that rated this feature as important or highly important

Accept and process credit card transactions

60.00% of 10 reviewers that rated this feature as important or highly important

Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments

69.86% of 73 reviewers that rated this feature as important or highly important

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

0% of 0 reviewers...

A collection of customer information such as contact details, demographics, previous interactions, etc.

80.00% of 5 reviewers that rated this feature as important or highly important

Pre-designed layouts that can be customized to match preferences and requirements

0% of 0 reviewers...

Assembly of graphs and charts for visualizing and tracking statistics/metrics

100.00% of 11 reviewers that rated this feature as important or highly important

Import and export data to and from software applications

133.33% of 3 reviewers that rated this feature as important or highly important

Upload, store, and access leases and application materials from a centralized location. This feature supports paperless workflows and improves accessibility through the resident portal.

100 reviewers rated this feature

Store and organize documents in a centralized system

70.59% of 17 reviewers that rated this feature as important or highly important

Electronically collect payments for goods or services

81.48% of 27 reviewers that rated this feature as important or highly important

Automate invoice processing by extracting data from uploaded PDFs and auto-filling invoice fields. This reduces manual entry, speeds up approvals, and improves accuracy across vendor payments.

0 reviewers rated this feature

Using a drag-and-drop interface, build custom workflows across leasing, operations, and accounting. Designed for multifamily teams, it simplifies automation without requiring technical skills.

0 reviewers rated this feature

Use machine learning to forecast renewals, optimize rental pricing, and visualize revenue KPIs. This tool helps teams make data-driven decisions and adjust rates based on market trends and performance metrics.

0 reviewers rated this feature

Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed

50.00% of 2 reviewers that rated this feature as important or highly important

Monitor and record expenses such as purchases or charges incurred

64.18% of 67 reviewers that rated this feature as important or highly important

Manage and track high-value assets including office equipment, furniture & more

0% of 0 reviewers...

Track and manage staff profiles, recruitment, schedules, productivity, career development and performance

0% of 0 reviewers...

Plan, manage, and track the financial activities of an individual or organization

72.00% of 25 reviewers that rated this feature as important or highly important

Generate reports to assess the financial performance of an organization

60.95% of 105 reviewers that rated this feature as important or highly important

For commercial properties such as office buildings, medical centers, malls, hotels, retail stores and other public buildings

100.00% of 1 reviewers that rated this feature as important or highly important

Used by property managers

0.00% of 2 reviewers that rated this feature as important or highly important

For realtors, real estate investors, property managers, and other real estate professionals.

0% of 0 reviewers...

Centralized accounting record which tracks all financial transactions

66.67% of 3 reviewers that rated this feature as important or highly important

Customize the resident experience with a centralized platform that lets properties control layout, branding, and service access. This update improves resident engagement and operational flexibility.

0 reviewers rated this feature

Combine bank data, payroll records, and document uploads into one workflow to speed up income verification. This reduces fraud risk and shortens approval timelines.

0 reviewers rated this feature

Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage

58.33% of 12 reviewers that rated this feature as important or highly important

Track and manage inventory levels to maintain proper supply

0% of 0 reviewers...

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

100.00% of 3 reviewers that rated this feature as important or highly important

Allows the calculation of fees for late rent payments

0.00% of 1 reviewers that rated this feature as important or highly important

Store information about leads or contacts and track, manage and nurture them throughout the sales process

0% of 0 reviewers...

Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments

72.41% of 87 reviewers that rated this feature as important or highly important

With Entrata’s lease tracking, you can monitor the entire lease lifecycle and generate renewals easily. Reviewers appreciate its user-friendly dashboards and integration with Blue Moon leases, though some mention occasional technical issues and limited support when problems arise.

58.14% of 129 reviewers that rated this feature as important or highly important

Automatically guide prospects through application, screening, and lease signing after property tours. This helps teams close leases faster with less manual follow-up.

0 reviewers rated this feature

Manage, maintain and track the performance of assets and equipment

46.81% of 47 reviewers that rated this feature as important or highly important

Create, assign, and close work orders efficiently while keeping tenants informed through status updates. The Entrata Facilities App simplifies task handling, though some reviewers mention setup and categorization limitations.

46 reviewers rated this feature

Schedule predetermined or ad hoc maintenance services and labor requests

0% of 0 reviewers...

Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room

100.00% of 6 reviewers that rated this feature as important or highly important

Process bulk invoices securely with real-time tracking and support for multiple payment methods. This feature simplifies vendor management and improves payment transparency.

0 reviewers rated this feature

You get convenient online payment options for tenants, including automatic payments and portal access. Reviewers appreciate the ease of use and time savings, but some report technical glitches, high fees, and slower processing compared to other systems.

71.70% of 212 reviewers that rated this feature as important or highly important

Enable residents to pay rent and fees through a portal that supports multiple payment options and integrates with Plaid. While setup issues and transaction fees are noted, the feature reduces office workload and paper handling.

188 reviewers rated this feature

Portal for property owners to manage property listings, upload documents, track payments and generate reports

0.00% of 3 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

64.71% of 17 reviewers that rated this feature as important or highly important

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

0% of 0 reviewers...

Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk

0.00% of 12 reviewers that rated this feature as important or highly important

Centralized database to track details of properties (including lease, tenant, and owner information)

60.34% of 58 reviewers that rated this feature as important or highly important

Add, view, and edit details of all properties managed by an agency that are available for sale or rent

0.00% of 2 reviewers that rated this feature as important or highly important

Automated process of charging customers at regular intervals for repeated access or use of a product or service

0% of 0 reviewers...

Timed notification for any upcoming task, deadline, appointment, or activity

0% of 0 reviewers...

Entrata helps you track rent payments, delinquencies, and balances across properties. Users think reports are easy to generate and ledgers are clear, but some mention issues with syncing, report accuracy, and difficulties referencing deposits.

72.02% of 168 reviewers that rated this feature as important or highly important

Monitor payments, delinquencies, and financial performance with clear ledgers and scheduled billing. Reviewers appreciate quick access to payment histories.

147 reviewers rated this feature

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

88.64% of 44 reviewers that rated this feature as important or highly important

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

100.00% of 2 reviewers that rated this feature as important or highly important

For residential properties

0% of 0 reviewers...

Plan availability and assign specific time slots for tasks and resources

0% of 0 reviewers...

Create, manage and track all task activities and progression

0% of 0 reviewers...

Implementation of various strategies to manage tax obligations via planning and maintaining compliance

0.00% of 4 reviewers that rated this feature as important or highly important

Create, save, and re-purpose templates for emails, forms, etc.

0% of 0 reviewers...

Managing renters, rent payments, maintenance workflows & documents.

0% of 0 reviewers...

Entrata’s tenant portal lets residents pay rent, request maintenance, and view documents. Reviewers indicate it’s user-friendly and customizable, but some mention technical issues, navigation challenges, and difficulties for tenants transferring between communities.

67.29% of 214 reviewers that rated this feature as important or highly important

Centralize resident interactions, payments, maintenance requests, documents, and communication in one interface. Staff can view the resident’s perspective to assist with issues.

193 reviewers rated this feature

Evaluate the criminal, financial, and employment history of tenants

0% of 0 reviewers...

Handle activities like room booking, rent processing, lease agreement management, and client communication

43.64% of 55 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

55.00% of 20 reviewers that rated this feature as important or highly important

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

68.24% of 85 reviewers that rated this feature as important or highly important

Keep track of vacant properties

50.00% of 4 reviewers that rated this feature as important or highly important

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

80.00% of 10 reviewers that rated this feature as important or highly important

SaaS, web-based, online deployment

0% of 0 reviewers...

Built-in website builder or integration with third-party site

56.25% of 16 reviewers that rated this feature as important or highly important

Creating, assign, and track jobs and/or tasks for work orders

61.29% of 31 reviewers that rated this feature as important or highly important

Get Advice

We can help you find the software with the features you need.

Laura Burgess

Senior Content Analyst

Entrata’s top-rated features help your team stay organized and responsive across leasing, maintenance, and resident services. The platform’s structure supports daily workflows with centralized access and reporting that reduce manual follow-up.

Features

4.5 (443)

4.5

Based on 443 reviews

## Pricing

Contact the vendor for pricing. Entrata does not publish entry-level or tiered pricing details on its website. Most SMBs we speak to budget between $50 and $100 per user per month for property management software, which helps frame expectations before requesting a quote.

### Starting price

Free trial  
not available

Laura Burgess

Senior Content Analyst

Entrata’s pricing depends on modules and portfolio size. Many SMBs find the cost justified when automation improves admin time and team coordination.

Value for money

4.6 (358)

4.6

Based on 358 reviews

## Integrations

Entrata integrates with platforms to support leasing, payments, accounting, and resident experience workflows. These connections include a mix of native and third-party links designed to help property teams centralize data and reduce manual tasks.

Popular integrations

[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Domo](https://www.capterra.com/p/119119/Domo/)[

RealPage](https://www.capterra.com/p/183247/Real-Page/)

Laura Burgess

Senior Content Analyst

Entrata’s integration ecosystem helps your leasing and accounting teams stay aligned by connecting tools for marketing, payments, and resident services. This reduces duplicate data entry and improves visibility across platforms.

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (422)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (422)

4.5

Based on 422 reviews

## User reviews

Overall rating

4.6

Based on 444 reviews

Filter by rating

5(292)

4(124)

3(19)

2(6)

1(3)

Mentioned topic

Sorted by most recent

OS

Omar S.

Tec mantenimiento

Construction

### "Muy buena la aplicación "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 19, 2025

Muy buena experiencia en general y facil de usar ya que constantemente actualizan la aplicación y le integran cosas nuevas

Pros

Muy rapido y se actualiza constantemente, ofrece nuevas opciones muy comodas a la hora de trabajar con ella

Cons

A veces no se actualiza y hay que estar cerrqndo la aplicación para que se refresque la aplicación y entre los reportes

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DS

Diego S.

Property Manager

Real Estate

### "Property Manager"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 16, 2025

have been using entrata for 5 plus years and would recommend, and they also have a summit that is pretty awesome they really do appreciate their customers.

Pros

Easy and fun to use, pretty straight forward. I like how they are always keeping up with technology.

Cons

Affordable part could be more user friendly, I find myself having to do my own digging, but it is still easy to use

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AJ

Ania J.

Assistant Community Manager

Real Estate

### "Entrata: Fix Text Messaging!!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

December 16, 2025

Entrata was very easy for me to pick up and learn. I've also enjoyed seeing the new permissions after getting promoted twice.

Pros

I think Entrata's current set-up makes it very easy to manage leases. The set-up correlates to steps in their processes.

Cons

The text message center. I wish our text message held onto the feed like our activity log does. The messages shouldn't disappear if someone on your feed has the availability turned on, especially if their not the one dealing with said prospect. We're all constantly doing the same things, so having to ask other employee what does some of these text say slows us down.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AS

Amanda S.

Community Manager

Accounting

### "MY favorite software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 15, 2025

very easy to navigate and the reports are easy to pull , I love that right when you log into the dashboard you can see everything you need to do .

Pros

How user friendly the dashboard is. From the guest card to the move out, everything is very simplified.

Cons

There is really nothing that I don't like about Entrata. Everything is very simplified and the fact that you can pull up your occupancy right then and there is amazing.

Switched from

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

it was old school and no user friendly, expecially with reports

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HH

Heather H.

Assistant Community Director

Real Estate

### "Entrada Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 15, 2025

Over all experience has been a pleasure. Every time that I have had to call customer service has been very efficient . The system is user friendly and easy to learn.

Pros

Entrada is very easy to navigate. The customer service department is amazing. They are always friendly and help in a timely manner as well as follow up to make sure we are good.

Cons

There really is not anything I do not like about Entrada. I have always had a good experience with the system as well as customer service

Switched from

[OnSite](https://www.capterra.com/p/2902/OnSite/)

I worked for a temp service as assistant property manager. They used onsite. So it was not my decision to make. I have used Yardee and Onsite and Entrada by far was much more efficient and user friendly. Customer service was no where near as helpful and that is if you could even get someone to answer any question one might have.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BM

Breyden M.

Operations Support Admin

Real Estate

### "Centralized Management Made Easier"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 15, 2025

Overall, Entrata is a powerful tool for property management administration, particularly for teams that manage multiple units and require centralized access to leasing, payments, and reporting. While there’s a learning curve for advanced features, the platform ultimately streamlines day-to-day operations and improves workflow efficiency.

Pros

As an administrative user, Entrata provides a comprehensive platform for property management, combining leasing, payments, and reporting in a single system. The dashboard is fairly intuitive, making it relatively easy to navigate between resident accounts, maintenance requests, and financial reporting. The system excels in streamlining workflows like generating leases, processing renewals, and tracking payments. Reporting tools are robust, allowing admins to pull detailed financial and operational data efficiently. The integration of modules like maintenance, resident portals, and communication tools adds convenience and reduces the need for multiple platforms.

Cons

There are some challenges. Performance can lag when handling large batches of data, and occasional system crashes require reloading or contacting support. Certain features, such as bulk updates or custom reporting, can be less intuitive and may require training or trial and error to fully utilize. Support is generally responsive, but resolution times can vary depending on the issue’s complexity.

Switched from

[RealPage](https://www.capterra.com/p/183247/Real-Page/)

Conditions and processes that were set up before I joined.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AD

Andrea D.

Lease Renewal - Team Lead

Real Estate

### "Entrata Review "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 11, 2025

So far the experience has been rocky, but working through all the processes and finding who has authorization for which , and utilizing the text enjoinment to test out theories

Pros

Full visability on all tasks, from Prospects to residents and renewals. It's user friendly to navigate once you understand how it works. Easy to pull dates and track data. Customers questions and concerns are all logged in the profile making for easy tracking

Cons

Right now all departments are working out of one " contact needed " we are finding it challenging and wishing there was a way to separate the contacts needed by department ( Leasing, Tenant Relations and Maintenance )

Switched from

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

for full visibility, start to finish hold all documents, process rent

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TM

Tiffany M.

Head of Marketing and Systems

Real Estate

### "Entrata powers our company! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 11, 2025

Overall we love working with Entrata, great people who run the company, great reps, and it is the powerhouse of our company operationallyy

Pros

Really all encompassing, reliable property mangement software that has helpful, knowledgable employees

Cons

They try to expand to create every relevant product and thus don't make any singular product excellent (besides core)

Switched from

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

Needed more features and believed in their mission

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MG

Michael G.

Service Manager

Real Estate

### "Service Manager"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 11, 2025

overall a great tool. It pretty much does it all, as it relates to maintenance, turns, and preventative maintenance.

Pros

It is a tool for the the maintenance team and allows you to track progress throughout the work order.

Cons

At times the phone freezes up when adding pics to work order. It just slows down the process and is frustrating.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EC

Eric C.

Property Management

Marketing and Advertising

### "Easy to Use and Friendly step by step assistance just a call away."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 10, 2025

Have not taken a class to use Entrata. I have learned by trial and error. It is that easy to understand.

Pros

It is easy to navigate. When we need assistance it does not take long to get ahold of an actual person, I love that!

Cons

Maybe the new updates and everyone hates when it goes down occasionally. We cant complain when everything else is so great.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/20372/Entrata/reviews/)

## FAQs

Entrata’s pricing is quote-based and tailored to each property manager’s needs. The vendor does not publish standard rates online. Interested users must request a demo to receive a custom quote.

No, Entrata does not offer a free trial or free plan. All access requires a paid subscription, and pricing details are only available upon request.

Yes, Entrata offers the ResidentPortal mobile app for iOS and Android. Residents can pay rent, submit maintenance requests, and communicate with property staff directly from their phones.

Entrata does not publicly claim HIPAA compliance. If you're in healthcare or handle sensitive medical data, consult the vendor directly to confirm suitability.

Entrata integrates with tools for leasing, payments, accounting, and resident experience. These include both native and third-party connections across its strategic, premier, and select partner ecosystem.

No, Entrata is a cloud-based platform and requires an internet connection for full functionality. Offline access is not supported for core property management tasks.

Entrata provides support via email and phone. It also maintains a knowledge base and help desk for troubleshooting and training resources.

Yes, Entrata automates leasing workflows, including applicant screening, renters insurance, and lead communication. These features are accessible from a single login.

Entrata supports multifamily, student, affordable, military, and commercial properties. Its platform is configurable to meet the needs of various housing portfolios.

Yes, Entrata is widely used by small and midsize property management firms. Its scalable features and automation tools help reduce manual work and improve operational efficiency.

### Have more questions?

Connect with one of our advisors for a free consultation and save time in your software search.

## Sources

-   **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/).
    
-   **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology).
    
-   This product information came from Entrata’s own online content in August 2025, including the product's website and its social media channels.
    

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### [Capterra Value Report: A Price Comparison Guide for Property Management Software](https://www.capterra.com/resources/property-management-software-pricing-report/)

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