# Entrata Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Entrata the right Real Estate Property Management solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/20372/Entrata/reviews --- Entrata 4.6 (444) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Entrata Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Effortless system navigation 97% positive reviews out of 58 Most reviewers find navigation simple, with organized menus and dashboards enabling quick access to essential features. Nick T Assistant Manager, 51 - 200 employees. "Excited to have a PMS that doesn't take 10 minutes to navigate to one page." Complex and slow reporting 36% negative reviews out of 61 Some reviewers describe reporting as confusing, with slow generation, limited customization, and difficulty finding or downloading reports. Breyden M Operations Support Admin, 201 - 500 employees. "Certain features, such as bulk updates or custom reporting, can be less intuitive and may require training or trial and error to fully utilize." Intuitive and accessible design 98% positive reviews out of 41 Most reviewers describe the user interface as highly intuitive, making daily tasks straightforward for all experience levels. Frequent glitches and errors 71% negative reviews out of 49 Most reviewers say bugs and issues, including glitches and unresolved tickets, disrupt daily operations and require lengthy fixes. Breyonce L Leasing Professional, 2 - 10 employees. "It will sometimes but more than likely it will not give any information which can cause issues when looking back through data." Tailored for property management 95% positive reviews out of 21 Most reviewers indicate industry use supports multifamily operations, centralizing tasks and enhancing productivity across various roles. Occasional slow performance 75% negative reviews out of 28 Most reviewers report performance and speed issues, with slow loading times and delays impacting workflow efficiency. Mary I Resident Services Manager, 51 - 200 employees. "There's also some times that Entrata is extremely slow, and it takes a long time for it to load a new page or load a document you're trying to look at or generate." ## Showing most helpful reviews Showing 1-25 of 444 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mary I. Resident Services Manager Real Estate Used the software for: 1-2 years ### "Not Perfect, but Still a Great Software " May 29, 2024 4.0 Overall, my experience with has been a positive one. It's easy to use and is user-friendly. Even with the few things that I wish could change, it's been great as a whole. Pros Overall the ease of use for is what I like most. When I first started, it didn't take long for me to get the hang of how Entrata works. The way everything is organized in the system as well is great and very user-friendly. The Entrata Help Center is very helpful, between the articles they have and customer support team they have. Cons The part I like the least about is that when you're uploading documents or pictures, you can usually only upload one at a time. If it's just one or two documents, that's not too bad, but sometimes I'm uploading four or more items, and it slows me down when I'm trying to get my work done. There's also some times that Entrata is extremely slow, and it takes a long time for it to load a new page or load a document you're trying to look at or generate. Review Source NJ Nick J. Director of Accounting Real Estate Used the software for: 1-2 years ### "Entrata 2 years in" July 23, 2025 5.0 Overall very happy with . The reports and ledgers are easy to understand and follow. I have been able to save a lot of time with the various reports they allow to be uploaded with a csv! Pros I like how easy it is to use once all of our information is integrated. It's great at keeping us organized. Happy to see that there continues to be improvements from the software. Being able to import csv files is also a BIG deal for me, so any additional reports that allow us to do that would be great. Cons Integration is an issue sometimes. Also, it can be difficult to find which settings need to change in order to get something done. Sometimes multiple settings have to be changed before we are able to make the change we want to make. If there is a way to make it easier to identify which settings need to change in order to get something done would be great. Switched from [ResMan](https://www.capterra.com/p/135182/ResMan/) Wanted some of the better features offered. Also, Had some customer service issues with the prior software. Review Source JK Joe K. Assistant Property Manager Real Estate Used the software for: 1-2 years ### "Not too shabby... not amazing." July 29, 2025 3.0 There is more positive than negative. Overall... I like it! - Hines needs to do a roundtable to get our input on improvement. Pros I like that it's a all in one platform. I don't have to go to several different platforms to do leasing, CRM, processing. billing/invoices, pricing. Cons It's very buggy in some areas. Like email templates don't populate as they should when I am doing renewal reminders... I have to back all the way out of the Renewal tab and then pull up the resident I want to email and THEN email them from their profile, select templated and then the template I wanted will show. So you have to do a lot of back and forth and a lot of "digging" to do a simple task like an email. Also the tect in reports in entrant and so small... even at setting 5. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Switched when I joined Hines I switched. I did not switch during my current employment with Hines. Review Source AG Amanda G. Regional Manager Real Estate Used the software for: 2+ years ### "Entrata is hands-down the best property management software out there!" July 28, 2025 5.0 I've been a client of 's since I started in this industry in 2010 - going on 16 years, and I have nothing but great things to say. I have seen so many changes, and all positive, with growth in mind. Pros This is the most customizable property management software we have seen. Instead of just providing a platform, they truly provide a partnership and listen to what clients have to say. It's intuitive and user-friendly, and their dashboard makes it easy to manage tasks for each department. Our team had their to-do list and their goal is to clear it every day. Residents have given great feedback - from being able to pay rent online, to opening work orders, signing lease documents, and seeing their files. It provides transparency that it is so important for this industry. Cons The only downside is paying for different products. With each added product, it's an added cost, which makes it difficult to sell it to owners. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Entrata It provides us with more control and gave us all of the products we were looking for in one spot. Switched from [Infor Property Management](https://www.capterra.com/p/209712/Infor-Property-Management/) Support, one-stop platform, customizable Review Source BB Beth B. Senior Administrative Manager Real Estate Used the software for: 2+ years ### "GREAT PMS Once you get the hang of it" July 22, 2025 5.0 As mentioned above, the setup was very stressful. At that time they didn't have an assigned 'reporting' person to take me by the hand and walk me through all the custom reports I needed to create. HOWEVER, now that time has passed, I'm a pro at the reporting and am VERY pleased how customizable the reports are. Our assigned product knowledge person is VERY available and super pleasant to deal with. I'll often ask her "I need a report that will give me XYZ" and she'll respond immediately with a path to get to the right report. The way reports are named took some getting used to too. Pros I absolutely LOVE their customizable reporting feature. Once you get a handle on where each column pulls from it's super easy to create all kinds of custom reports. Cons The initial setup was stressful. They needed an assigned reporting person to help you through those first few months of creating custom reports. But I think they've corrected that now. Review Source AV Amy V. Property Management Systems Administrator Real Estate Used the software for: 2+ years ### "Valued Partnership" July 23, 2025 5.0 Overall, we love and value our partnership. We provide a lot of feedback and depending on the team/product we see amazing results. The majority of workflows work great and make our teams daily tasks easier. Pros consistently works to improve their product line. Their teams are great to work with and have a great attitude. Cons Won't let you out of a product if that product is not working. Too much change in product leaders over certain products that need revamp leading to no change for needed products year after year. Alternatives considered [MRI Residential Management](https://www.capterra.com/p/226831/MRI-Residential-Management/)[RealPage](https://www.capterra.com/p/183247/Real-Page/) Reason for choosing Entrata We used MRI before and didn't like the system, updates didn't improve. Realpage was all right at the time, but we were already using for payments, etc. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Yardi 10 years ago was pushing clients one way or the other. We did not like the integrity of their company nor the way they were piecing the system together. Review Source JA Joy A. COO Real Estate Used the software for: 1-2 years ### "Thank God we are past implementation--all smoothing out well." December 8, 2025 4.0 Excellent! Great team of people. Implementation was painful but we knew it would be. Some surprises that were not explained right however everything got worked through well. My main contact person \[sensitive content hidden\] is outstanding. Pros Ease of use. Also, the people who help us through issues are all first class. Great follow up from everyone. Cons Things changed from what we were told. And making changes to forms now is difficult as things we did not know, needs adjustments. Switched from [RealPage](https://www.capterra.com/p/183247/Real-Page/) Wanted something more than we had been getting.. Customer service as well Review Source CD Clemente D. Senior Property Accountant Accounting Used the software for: 1-2 years ### "Entrata is user friendly, but still growing." February 13, 2025 4.0 Very easy to work with. If a problem arises, the ticket team is there to help to the best of their ability and in an efficient timing. Pros Very easy to use and intuitive. Corrections are very doable, and the Help desk data base is very useful for learning new processes on your own, or even requesting a meeting to clarify things. Cons There is many quality of life items missing like consistent filtering options between different reports. There is not a place where we can put customer recommendations for the development or QA team. I have had a few technical issues that the ticket team could not be resolved beside just having our only admin person make a transaction or change, which did not resolve the initial issue of someone with the proper responsibilities being able to complete a task. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) We had reporting errors that could not be resolved through several rounds of meetings with the developer teams. Review Source VS Valeri S. Community Manager Real Estate Used the software for: Less than 6 months ### "Entrata easy to use" December 2, 2025 5.0 It is easy to learn and I have had a great experience also would like for the training videos to be more acssesible. Pros Easy to navigate also easy to follow because All you have to do is go to the next option and if you make a mistake you can just cancel it. Cons Not able to type in a issue and get annanswer like how to add an roommate and get a simple answer that is all. Switched from [Onsite](https://www.capterra.com/p/176265/Onsite/) Property management company changed so we changed software Review Source ND Nicole D. Director of Property Management Real Estate Used the software for: Less than 6 months ### "Great Software" August 4, 2025 5.0 Help had been great if you needed it. Very easy to use and set up. The integration was way better than when we went through Yardi's a few years back. Pros It is very easy to use and is much better than what is out there at the moment. Our staff find this so much easier. It also has a way better permission set up. Cons The only thing I don't like is the specials do not connect to your ILS's very well like we had with Yardi. I had to turn off that feature in Apartments.com so we can put in the specials. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) We needed something that was more automated and easier for the onsite teams to use. Review Source JB Jason B. Community Manager Real Estate Used the software for: 2+ years ### "Best Apartment Management Platform Available" February 10, 2025 5.0 I love . It is a make or break point in regards to accepting a position as to whether or not they are using the platform. We are a 100% paperless office because of it. Pros is very intuitive. I've used the main three property management software platforms available and Entrata is by far the best in regards to ease of use, options, and integration. Cons The ability to create your own reports could use a little tweaking. It is not as easy to manage as the other parts of the program. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) I was not involved in the decision making behind the switch. However, I am very happy with the results. Review Source LH Luke H. Property Manager Real Estate Used the software for: 1-2 years ### "You Won't Regret Switching" February 10, 2025 5.0 It has been a great switch from our company. The customer service is top-notch. Pros I like the ease of use of and time savings Cons That it doesn't work well to do accounting for our management company (accounting for the properties work fine) Switched from [RealPage](https://www.capterra.com/p/183247/Real-Page/) Behind the times, bad product integration and bad customer service Review Source PD Paris D. Leasing Consultant Real Estate Used the software for: 1-2 years ### "Entrata is a good tool for property management!" December 2, 2025 4.0 Overall, it has been pretty helpful for completing my daily task as a leasing consultant. I like how it keeps you on top of your leads and shows you the lead source. Once you do the training its pretty much smooth sailing. Pros It's a pretty good tool for property management. I really like using the advanced filters to find exactly what you are looking for. Also, making custom groups and sending mass text that uses each resident's name is a great feature. It makes it feel more personal. Cons Sometimes it feels a little over complicated to do simple things. Or find the location of the call tracker log or something of that sort. Or sometimes our text isn't delivered or received. Review Source DS Dori S. Business Manager Real Estate Used the software for: 2+ years ### "Ways to help daily users" July 28, 2025 4.0 Overall good-just some constructive criticism on some areas. I like that it help remind me of follow ups and makes move-ins easy. Pros Some task management items are very helpful. I like that it help remind me of follow ups and makes move-ins easy. Cons It needs to stop expiring renewal leases. No one wants to retype the same lease multiple times. When an applicant cancels, we shouldn't have to make a screening decision in order to refund them. They canceled! We should be able to delete notices that are not needed/accurate. The follow up needed in leads & applicants should show move in date desired & unit type desired. This help quickly find the prospect that matches with a NTV that we just received. The merge files is not helpful when a prospect has multiple guest cards under the same name. It always says no match found. GRR! Review Source TS Tiffany S. Leasing Manager Real Estate Used the software for: 1-2 years ### "Needs some work but works well" December 2, 2025 4.0 It is a useful tool but needs some tweaks to make it easier and more user friendly. I like how you can add certain documents and if you have the approval, you can do a lot more. Pros I can keep track of leasing and write leases pretty easily. I like that it can connect to funnel and keep track of all my correspondence. Cons There is no holding section in the leads board. It would be really nice if there was a section where I could hold a lead, but not need to contact them each day. I want to be able organize the lead board in a certain way. Review Source JR Jose R. Leasing Agent Real Estate Used the software for: 1-2 years ### "Easy to Use" December 3, 2025 5.0 Overall it has made work easier for managing my residents and making it easier to keep track of the activity that is done. Pros Easy understanding to use the system and understanding on how to manage your accounts and residents issues. Cons It can be slow from time to time but it depends mainly on the flow of traffic you generate. if its a lot its hard for it to process Review Source RM Rickey M. Service manager Real Estate Used the software for: 6-12 months ### "Time management" December 8, 2025 4.0 It has been very beneficial for me and my technicians developing communications with residence in a timely fashion Pros Easy to look up work orders. Very beneficial when it comes to doing move out and other punchlist to turn the unit. Cons Too many restrictions when you're using the mobile app. Have to continue to reach out to management to gain access to use certain data Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) It wasn't my decision. It was the company. Review Source UM Uriel M. Maintenance Team Lead Real Estate Used the software for: 1-2 years ### "Uri’s super epic review about Entrata & stuff" October 3, 2025 5.0 I have had a very good experience with thus far. I am in the maintenance field so this is probably my most used tool Pros What I love about is how organized it is with work orders and turn schedules. The mobile version is definitely a 10/10 and not to mention it doesn’t feel like a chore but more like a tool. Cons Not much I can complain about because in reality it functions exactly as it should for the task that is given Review Source MG Michael G. Service Manager Real Estate Used the software for: 1-2 years ### "Service Manager" December 11, 2025 5.0 overall a great tool. It pretty much does it all, as it relates to maintenance, turns, and preventative maintenance. Pros It is a tool for the the maintenance team and allows you to track progress throughout the work order. Cons At times the phone freezes up when adding pics to work order. It just slows down the process and is frustrating. Review Source JG Joe G. Maintenance tech Public Relations and Communications Used the software for: 1-2 years ### "Entrata Rocks " August 4, 2025 5.0 It always works for me I can be doing what need to do around the building and not have to always go to the office Pros It makes my job easier I don't have to be on the computer when doing work orders all I have to do is look on my phone when walking the halls. I can put photos and notes so many things can be done Cons I have an apple phone, and the resident always see my number when calling from the app now many residents have my personal number maybe it's in the setting but don't know to fix it Review Source TP Toni P. Leasing Agent Real Estate Used the software for: 6-12 months ### "Entrata Review" July 29, 2025 5.0 is very helpful for me as a Leasing Agent, I love coming in in the mornings and checking Entrata to see what the day will look like with leads and prospects. Pros I like the organization it brings when receiving leads and reaching out to prospects. I also like being able to reach out to multiple leads at a time. Cons There is not really much I dislike about , but I do notice some screenings take longer than others to complete. Review Source NX Nick X. Service Technician Real Estate Used the software for: 6-12 months ### "An honest review" July 22, 2025 4.0 Overall, it’s a wonderful app, especially when it comes to being able to submit work orders. There are just small accessibility issues. Pros The app is user friendly if you know how to use technology well, along with being able to close out work orders remotely. Cons I am unable to submit videos which i feel is a necessity for plumbing problems. If you’re not tech-saavy, navigating is difficult. Being unable to re-open closed work orders on the app is another issue. Review Source LL Lola L. Leasing Professional Real Estate Used the software for: 2+ years ### "Entrata review" February 4, 2025 4.0 My experience with has been overall very helpful and positive. There are some parts that could be improved. Pros is easy to navigate and very helpful when it comes to sharing information, completing move-in paperwork, taking applications, etc Cons What I like least about is the drop down menu for example when putting in work orders. If what you are trying to request isn’t there you can’t add it. You have to choose a similar request and type it all out in the comments. Confusing for residents. Review Source SS Senayah S. Community Assistant Real Estate Used the software for: 6-12 months ### "Entrata Features" July 28, 2025 5.0 Overall, I’ve enjoyed using this app. I understand how to navigate the app within the first day while working with it. Pros I like how the app is easy to access and navigate while using. It allows me to have a basic understanding of doing my job as well. Cons I wish the app had a notification feature. I do understand that that is not a problem on end. Review Source JP Jolene P. Property Manager Real Estate Used the software for: 6-12 months ### "Two Thumbs Up!" February 11, 2025 5.0 I would highly recommend to any business needing a property management software. It's user friendly and easy to learn. Pros It's very easy to learn and use software. And every time I call support I get right through and all their techs are knowleable and take the time to walk me through the steps so I understand the process. Cons The only con is some of the residents struggle with the application and processing payments. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.