--- title: "Entrata Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Entrata the right Real Estate Property Management solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/20372/Entrata/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Entrata 4.6 (444) [View alternatives](https://www.capterra.com/p/20372/Entrata/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Entrata Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews BM Breyden M Operations Support AdminReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “The system excels in streamlining workflows like generating leases, processing renewals, and tracking payments.“ December 15, 2025 BM Breyden M Operations Support AdminReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “Certain features, such as bulk updates or custom reporting, can be less intuitive and may require training or trial and error to fully utilize.“ December 15, 2025 CG Cameo G Leasing ConsultantReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “I like that Entrata is an organized system to keep track of incoming leads, and that we can track all communication with prospects and residents.“ December 9, 2025 PD Paris D Leasing ConsultantReal Estate, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Sometimes it feels a little over complicated to do simple things. Or find the location of the call tracker log or something of that sort. Or sometimes our text isn't delivered or received.“ December 2, 2025 BM Breyden M Operations Support AdminReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “The integration of modules like maintenance, resident portals, and communication tools adds convenience and reduces the need for multiple platforms.“ December 15, 2025 JR Jose R Leasing AgentReal Estate, 501 - 1,000 employeesUsed the software for: 1-2 years. “It can be slow from time to time but it depends mainly on the flow of traffic you generate. if its a lot its hard for it to process“ December 3, 2025 BH Bryan H VP Strategic ServicesReal Estate, 501 - 1,000 employeesUsed the software for: 1-2 years. “The ability to customize reporting and to move columns and add in calculations makes reporting impactful.“ December 2, 2025 DS Dori S Business ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “No one wants to retype the same lease multiple times. When an applicant cancels, we shouldn't have to make a screening decision in order to refund them.“ July 28, 2025 ## Showing most helpful reviews Showing 1-25 of 444 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mary I. Resident Services Manager Real Estate Used the software for: 1-2 years ### "Not Perfect, but Still a Great Software " May 29, 2024 4.0 Overall, my experience with Entrata has been a positive one. It's easy to use and is user-friendly. Even with the few things that I wish could change, it's been great as a whole. Pros Overall the ease of use for Entrata is what I like most. When I first started, it didn't take long for me to get the hang of how Entrata works. The way everything is organized in the system as well is great and very user-friendly. The Entrata Help Center is very helpful, between the articles they have and customer support team they have. Cons The part I like the least about Entrata is that when you're uploading documents or pictures, you can usually only upload one at a time. If it's just one or two documents, that's not too bad, but sometimes I'm uploading four or more items, and it slows me down when I'm trying to get my work done. There's also some times that Entrata is extremely slow, and it takes a long time for it to load a new page or load a document you're trying to look at or generate. Review Source NJ Nick J. Director of Accounting Real Estate Used the software for: 1-2 years ### "Entrata 2 years in" July 23, 2025 5.0 Overall very happy with Entrata. The reports and ledgers are easy to understand and follow. I have been able to save a lot of time with the various reports they allow to be uploaded with a csv! Pros I like how easy it is to use once all of our information is integrated. It's great at keeping us organized. Happy to see that there continues to be improvements from the software. Being able to import csv files is also a BIG deal for me, so any additional reports that allow us to do that would be great. Cons Integration is an issue sometimes. Also, it can be difficult to find which settings need to change in order to get something done. Sometimes multiple settings have to be changed before we are able to make the change we want to make. If there is a way to make it easier to identify which settings need to change in order to get something done would be great. Switched from [ResMan](https://www.capterra.com/p/135182/ResMan/) Wanted some of the better features Entrata offered. Also, Had some customer service issues with the prior software. Review Source JK Joe K. Assistant Property Manager Real Estate Used the software for: 1-2 years ### "Not too shabby... not amazing." July 29, 2025 3.0 There is more positive than negative. Overall... I like it! - Hines needs to do a roundtable to get our input on improvement. Pros I like that it's a all in one platform. I don't have to go to several different platforms to do leasing, CRM, processing. billing/invoices, pricing. Cons It's very buggy in some areas. Like email templates don't populate as they should when I am doing renewal reminders... I have to back all the way out of the Renewal tab and then pull up the resident I want to email and THEN email them from their profile, select templated and then the template I wanted will show. So you have to do a lot of back and forth and a lot of "digging" to do a simple task like an email. Also the tect in reports in entrant and so small... even at setting 5. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Switched when I joined Hines I switched. I did not switch during my current employment with Hines. Review Source AG Amanda G. Regional Manager Real Estate Used the software for: 2+ years ### "Entrata is hands-down the best property management software out there!" July 28, 2025 5.0 I've been a client of Entrata's since I started in this industry in 2010 - going on 16 years, and I have nothing but great things to say. I have seen so many changes, and all positive, with growth in mind. Pros This is the most customizable property management software we have seen. Instead of just providing a platform, they truly provide a partnership and listen to what clients have to say. It's intuitive and user-friendly, and their dashboard makes it easy to manage tasks for each department. Our team had their to-do list and their goal is to clear it every day. Residents have given great feedback - from being able to pay rent online, to opening work orders, signing lease documents, and seeing their files. It provides transparency that it is so important for this industry. Cons The only downside is paying for different products. With each added product, it's an added cost, which makes it difficult to sell it to owners. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Entrata It provides us with more control and gave us all of the products we were looking for in one spot. Switched from [Infor Property Management](https://www.capterra.com/p/209712/Infor-Property-Management/) Support, one-stop platform, customizable Review Source BB Beth B. Senior Administrative Manager Real Estate Used the software for: 2+ years ### "GREAT PMS Once you get the hang of it" July 22, 2025 5.0 As mentioned above, the setup was very stressful. At that time they didn't have an assigned 'reporting' person to take me by the hand and walk me through all the custom reports I needed to create. HOWEVER, now that time has passed, I'm a pro at the reporting and am VERY pleased how customizable the reports are. Our assigned product knowledge person is VERY available and super pleasant to deal with. I'll often ask her "I need a report that will give me XYZ" and she'll respond immediately with a path to get to the right report. The way reports are named took some getting used to too. Pros I absolutely LOVE their customizable reporting feature. Once you get a handle on where each column pulls from it's super easy to create all kinds of custom reports. Cons The initial setup was stressful. They needed an assigned reporting person to help you through those first few months of creating custom reports. But I think they've corrected that now. Review Source AV Amy V. Property Management Systems Administrator Real Estate Used the software for: 2+ years ### "Valued Partnership" July 23, 2025 5.0 Overall, we love Entrata and value our partnership. We provide a lot of feedback and depending on the team/product we see amazing results. The majority of workflows work great and make our teams daily tasks easier. Pros Entrata consistently works to improve their product line. Their teams are great to work with and have a great attitude. Cons Won't let you out of a product if that product is not working. Too much change in product leaders over certain products that need revamp leading to no change for needed products year after year. Alternatives considered [MRI Residential Management](https://www.capterra.com/p/226831/MRI-Residential-Management/)[RealPage](https://www.capterra.com/p/183247/Real-Page/) Reason for choosing Entrata We used MRI before and didn't like the system, updates didn't improve. Realpage was all right at the time, but we were already using Entrata for payments, etc. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Yardi 10 years ago was pushing clients one way or the other. We did not like the integrity of their company nor the way they were piecing the system together. Review Source JA Joy A. COO Real Estate Used the software for: 1-2 years ### "Thank God we are past implementation--all smoothing out well." December 8, 2025 4.0 Excellent! Great team of people. Implementation was painful but we knew it would be. Some surprises that were not explained right however everything got worked through well. My main contact person \[sensitive content hidden\] is outstanding. Pros Ease of use. Also, the people who help us through issues are all first class. Great follow up from everyone. Cons Things changed from what we were told. And making changes to forms now is difficult as things we did not know, needs adjustments. Switched from [RealPage](https://www.capterra.com/p/183247/Real-Page/) Wanted something more than we had been getting.. Customer service as well Review Source VS Valeri S. Community Manager Real Estate Used the software for: Less than 6 months ### "Entrata easy to use" December 2, 2025 5.0 It is easy to learn and I have had a great experience also would like for the training videos to be more acssesible. Pros Easy to navigate also easy to follow because All you have to do is go to the next option and if you make a mistake you can just cancel it. Cons Not able to type in a issue and get annanswer like how to add an roommate and get a simple answer that is all. Switched from [Onsite](https://www.capterra.com/p/176265/Onsite/) Property management company changed so we changed software Review Source RT Rebecca T. Property Manager Real Estate Used the software for: 6-12 months ### "Entrata Is Very Simplified" July 28, 2025 5.0 Overall, I prefer Entrata over other platforms I have used over the years(Yardi, RealPage, etc.). The platform is much easier to learn and to use. Pros I like the ease of finding reports the best. After working for years with Yardi, this is just so much more user friendly. So many other features take a lot off our plates as managers and I love that. Cons I run into an occasional glitch with the system. Mostly I am not a fan of when I complete something on the Dashboard it doesn't clear out right away. Occasionally, I don't see the red notifications when there is a task to be completed. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Company chose to based on their own reasoning Review Source DM Daniel M. Service manager Management Consulting Used the software for: 6-12 months ### "Good. No complaints " July 28, 2025 5.0 Overall it’s been a little better than a lot of the apps I’ve worked with. It’s a little more thorough with each job Pros I like where you can fill each work order within the app with notes and photos so management can’t say I wasn’t thorough as to what I need to complete the task bc it’s right there in my notes with timestamps Cons How it signs you out of a work order more times than not if you close the ticket window out. You have to sign into it again Switched from [Easy LMS](https://www.capterra.com/p/145800/Easy-LMS/) Different companies prefer or are used to one app Review Source MM Marilyn M. Property Manager Real Estate Used the software for: 1-2 years ### "Entrata is difficult to use" March 17, 2025 2.0 I have been in property management for over 30 years and this is the worst software program that I have ever had to use. Pros The ability to sent messages to the resients. Cons This program was so difficult to navigate. Entrata made multiple changes which would not make the system any easier. Customer service was horrible Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) I changed properties and property management company Review Source SC Sharon C. Community Manager Real Estate Used the software for: 6-12 months ### "Great Product" February 4, 2025 5.0 I really like Entrata. It is user friendly, and it was easy to learn. I have not experienced very many issues but when I do the support team is really helpful and responds quickly. Overall, it is a great product! Pros I like the ease of use for most everything. Entrata is user friendly. Cons The transfers have caused some concerns as it was not working properly. Switched from [Yardi Document Management](https://www.capterra.com/p/201023/Yardi-Document-Management/) Corporate made the decision to switch. Yardi was not as user friendly. Review Source TS Tiffany S. Leasing Manager Real Estate Used the software for: 1-2 years ### "Needs some work but works well" December 2, 2025 4.0 It is a useful tool but needs some tweaks to make it easier and more user friendly. I like how you can add certain documents and if you have the approval, you can do a lot more. Pros I can keep track of leasing and write leases pretty easily. I like that it can connect to funnel and keep track of all my correspondence. Cons There is no holding section in the leads board. It would be really nice if there was a section where I could hold a lead, but not need to contact them each day. I want to be able organize the lead board in a certain way. Review Source TW Tina W. Assistant Property Manager Real Estate Used the software for: 1-2 years ### "Great Program" December 2, 2025 4.0 Overall, I have had a great experience with Entrata. It was very easy to learn coming from a different program with my last company. Pros The program is very user friendly. It is easy to navigate and to teach others to use. I came from using a different software, but had no issues with the transition. Cons I do have issues sometimes with it glitching where I will be typing an email to a resident and when I hit send it is all of a sudden in another account and giving an error about the email. Review Source JR Jose R. Leasing Agent Real Estate Used the software for: 1-2 years ### "Easy to Use" December 3, 2025 5.0 Overall it has made work easier for managing my residents and making it easier to keep track of the activity that is done. Pros Easy understanding to use the system and understanding on how to manage your accounts and residents issues. Cons It can be slow from time to time but it depends mainly on the flow of traffic you generate. if its a lot its hard for it to process Review Source UM Uriel M. Maintenance Team Lead Real Estate Used the software for: 1-2 years ### "Uri’s super epic review about Entrata & stuff" October 3, 2025 5.0 I have had a very good experience with Entrata thus far. I am in the maintenance field so this is probably my most used tool Pros What I love about Entrata is how organized it is with work orders and turn schedules. The mobile version is definitely a 10/10 and not to mention it doesn’t feel like a chore but more like a tool. Cons Not much I can complain about because in reality it functions exactly as it should for the task that is given Review Source JA Joshua A. Multisite Leasing Agent Real Estate Used the software for: 1-2 years ### "LUP Entrata Review 7/28/25" July 28, 2025 4.0 Very positive overall, with just some small performance issues. It would be much easier to use if it could handle reports with lots of vacant units a bit better. Also has issues with applying work orders to residents from the dashboard as mentioned above. Pros Ease of use, self-explanatory functions, extremely useful overall. Great for communicating with residents and prospects and documenting that communication. Cons Lag and slow reports, especially on sites with lots of vacant units. For work orders, have to go into the resident profile as applying it from the dashboard will just not work and automatically bring me to another property. Review Source DG Debra G. Rental Agent Construction Used the software for: 6-12 months ### "Entrata and Me" July 31, 2025 5.0 Now, I love it. If a tenant needs information, it's all on Entrata. I don't have to hand out lease renewals which is great. Pros I like that there is no more paperwork. Quickly can get information I need. The security features are great. Cons At the beginning it was so much to take in I found it very overwhelming. At times I felt brain dead. Review Source NX Nick X. Service Technician Real Estate Used the software for: 6-12 months ### "An honest review" July 22, 2025 4.0 Overall, it’s a wonderful app, especially when it comes to being able to submit work orders. There are just small accessibility issues. Pros The app is user friendly if you know how to use technology well, along with being able to close out work orders remotely. Cons I am unable to submit videos which i feel is a necessity for plumbing problems. If you’re not tech-saavy, navigating is difficult. Being unable to re-open closed work orders on the app is another issue. Review Source CC Courtney C. AP Supervisor Real Estate Used the software for: 2+ years ### "AP Supervisor" February 4, 2025 4.0 Overall I am happy with the product. If I need help, our sales rep is always available, and I am able to do my job efficiently. Pros I like that we can keep everything in one place. All payments, refunds, reports, etc. It is easy to use, and you can filter down to exactly what you're looking for. Cons We use another third-party payment program to pay out checks. Once we transfer the pay file into that program, all payments in Entrata show as reconciled. If a check does not get cashed, and we have to reissue payment, we are not able to void the payment in Entrata. We have to duplicate the invoice, which really muddies up our invoices and confuses issues. We are able to void BillPay payments, so I don't understand why we are not able to void third-party payments. I have asked repeatedly for this and am always met with resistance. Review Source PK Paris K. Resident Utilities Used the software for: 1-2 years ### "Excellent!" June 28, 2025 5.0 Pros Entrata was easy to use and didn’t really give me any issues with the interface and I’d use it again if I could. Cons There wasn’t anything I disliked about Entrata. It was great and very easy to use! I wish I had access to it again. Review Source AC Alma C. Leasing Director Real Estate Used the software for: 2+ years ### "An all-in-one platform to manage leads/applicants/residents!" February 13, 2025 5.0 I appreciate the intuitive interface, which makes navigating its many features straightforward for both seasoned professionals and those new to the industry. Pros Entrata offers a seamless and efficient way to handle everything from leasing and resident communication to accounting and maintenance requests. Entrata also consistently delivers updates and improvements that enhance usability & performance. Cons Not being able to see a banner at the top of the profiles showing when the next contact is scheduled for. Adding this feature would save us time scrolling and searching if there has already been a contact scheduled or duplicating a contact. Review Source LL Lola L. Leasing Professional Real Estate Used the software for: 2+ years ### "Entrata review" February 4, 2025 4.0 My experience with Entrata has been overall very helpful and positive. There are some parts that could be improved. Pros Entrata is easy to navigate and very helpful when it comes to sharing information, completing move-in paperwork, taking applications, etc Cons What I like least about Entrata is the drop down menu for example when putting in work orders. If what you are trying to request isn’t there you can’t add it. You have to choose a similar request and type it all out in the comments. Confusing for residents. Review Source FS Freddy S. Maintenance Technician Real Estate Used the software for: 2+ years ### "Great app, 100% satisfaction " February 10, 2025 5.0 I been using for five year I really like it, you can have all you need easily Pros Entrata, is a program that allows you to work easier Cons Easy to used , simple design, make the life of work easier and great Review Source HL Hark L. Assistant Property Management Real Estate Used the software for: 2+ years ### "Mostly a win!" February 4, 2025 5.0 I would say overall, I prefer Entrata over most other property management software. Pros Most things in Entrata are user friendly with a little bit of learning/training. Cons The tests for the training are not well worded, nor do they match the curriculum. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.