--- title: "Entrata Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Entrata the right Real Estate Property Management solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/20372/Entrata/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Entrata 4.6 (444) [View alternatives](https://www.capterra.com/p/20372/Entrata/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Entrata Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews BM Breyden M Operations Support AdminReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “The system excels in streamlining workflows like generating leases, processing renewals, and tracking payments.“ December 15, 2025 BM Breyden M Operations Support AdminReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “Certain features, such as bulk updates or custom reporting, can be less intuitive and may require training or trial and error to fully utilize.“ December 15, 2025 CG Cameo G Leasing ConsultantReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “I like that Entrata is an organized system to keep track of incoming leads, and that we can track all communication with prospects and residents.“ December 9, 2025 PD Paris D Leasing ConsultantReal Estate, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Sometimes it feels a little over complicated to do simple things. Or find the location of the call tracker log or something of that sort. Or sometimes our text isn't delivered or received.“ December 2, 2025 BM Breyden M Operations Support AdminReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “The integration of modules like maintenance, resident portals, and communication tools adds convenience and reduces the need for multiple platforms.“ December 15, 2025 JR Jose R Leasing AgentReal Estate, 501 - 1,000 employeesUsed the software for: 1-2 years. “It can be slow from time to time but it depends mainly on the flow of traffic you generate. if its a lot its hard for it to process“ December 3, 2025 BH Bryan H VP Strategic ServicesReal Estate, 501 - 1,000 employeesUsed the software for: 1-2 years. “The ability to customize reporting and to move columns and add in calculations makes reporting impactful.“ December 2, 2025 DS Dori S Business ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “No one wants to retype the same lease multiple times. When an applicant cancels, we shouldn't have to make a screening decision in order to refund them.“ July 28, 2025 ## Showing most helpful reviews Showing 1-25 of 444 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Property Manager Used the software for: 3-5 years ### "Property Manager" December 22, 2025 5.0 have been using entrata for 5 plus years and would recommend, and they also have a summit that is pretty awesome they really do appreciate their customers. Pros Easy and fun to use, pretty straight forward. I like how they are always keeping up with technology. Cons Affordable part could be more user friendly, I find myself having to do my own digging, but it is still easy to use Review Source Omar Danilo S. Tec mantenimiento Used the software for: 1-3 years ### "Muy buena la aplicación " December 22, 2025 5.0 Muy buena experiencia en general y facil de usar ya que constantemente actualizan la aplicación y le integran cosas nuevas Pros Muy rapido y se actualiza constantemente, ofrece nuevas opciones muy comodas a la hora de trabajar con ella Cons A veces no se actualiza y hay que estar cerrqndo la aplicación para que se refresque la aplicación y entre los reportes Review Source R Reviewer Assistant Community Director Used the software for: 1-3 years ### "Entrada Review" December 18, 2025 5.0 Over all experience has been a pleasure. Every time that I have had to call customer service has been very efficient . The system is user friendly and easy to learn. Pros Entrada is very easy to navigate. The customer service department is amazing. They are always friendly and help in a timely manner as well as follow up to make sure we are good. Cons There really is not anything I do not like about Entrada. I have always had a good experience with the system as well as customer service Review Source R Reviewer Senior Accountant Used the software for: 3-5 years ### "Comprehensive and Reliable Property Management Solution." December 18, 2025 5.0 My overall experience with Entrata has been excellent. It has streamlined property and lease management, improved operational efficiency, and provided strong security for sensitive data. The intuitive interface and responsive customer support make it easy to use. Entrata has truly added value to our business and helped us grow. Pros I really like how user-friendly and intuitive Entrata is. The navigation is smooth, and it makes managing leases and properties very simple. The platform combines multiple features in one place, which saves a lot of time and effort. I also appreciate the strong security measures and the responsive customer support team—they’re always quick to help. Overall, it’s a reliable solution that adds great value for property management. Cons While Entrata is a powerful platform, the initial setup and learning curve can feel a bit overwhelming due to the wide range of features. It takes some time to get fully comfortable with all the tools. However, once you get used to it, the system works seamlessly. Review Source R Reviewer Property Management Used the software for: 1-3 years ### "Easy to Use and Friendly step by step assistance just a call away." December 17, 2025 5.0 Have not taken a class to use Entrata. I have learned by trial and error. It is that easy to understand. Pros It is easy to navigate. When we need assistance it does not take long to get ahold of an actual person, I love that! Cons Maybe the new updates and everyone hates when it goes down occasionally. We cant complain when everything else is so great. Review Source R Reviewer Assistant Community Manager Used the software for: 1-3 years ### "Entrata: Fix Text Messaging!!" December 17, 2025 4.0 Entrata was very easy for me to pick up and learn. I've also enjoyed seeing the new permissions after getting promoted twice. Pros I think Entrata's current set-up makes it very easy to manage leases. The set-up correlates to steps in their processes. Cons The text message center. I wish our text message held onto the feed like our activity log does. The messages shouldn't disappear if someone on your feed has the availability turned on, especially if their not the one dealing with said prospect. We're all constantly doing the same things, so having to ask other employee what does some of these text say slows us down. Review Source R Reviewer Community Manager Used the software for: 3-5 years ### "MY favorite software" December 16, 2025 5.0 very easy to navigate and the reports are easy to pull , I love that right when you log into the dashboard you can see everything you need to do . Pros How user friendly the dashboard is. From the guest card to the move out, everything is very simplified. Cons There is really nothing that I don't like about Entrata. Everything is very simplified and the fact that you can pull up your occupancy right then and there is amazing. Review Source R Reviewer Operations Support Admin Used the software for: 1-3 years ### "Centralized Management Made Easier" December 16, 2025 5.0 Overall, Entrata is a powerful tool for property management administration, particularly for teams that manage multiple units and require centralized access to leasing, payments, and reporting. While there’s a learning curve for advanced features, the platform ultimately streamlines day-to-day operations and improves workflow efficiency. Pros As an administrative user, Entrata provides a comprehensive platform for property management, combining leasing, payments, and reporting in a single system. The dashboard is fairly intuitive, making it relatively easy to navigate between resident accounts, maintenance requests, and financial reporting. The system excels in streamlining workflows like generating leases, processing renewals, and tracking payments. Reporting tools are robust, allowing admins to pull detailed financial and operational data efficiently. The integration of modules like maintenance, resident portals, and communication tools adds convenience and reduces the need for multiple platforms. Cons There are some challenges. Performance can lag when handling large batches of data, and occasional system crashes require reloading or contacting support. Certain features, such as bulk updates or custom reporting, can be less intuitive and may require training or trial and error to fully utilize. Support is generally responsive, but resolution times can vary depending on the issue’s complexity. Review Source Andrea D. Lease Renewal - Team Lead Used the software for: 1-3 years ### "Entrata Review " December 12, 2025 5.0 So far the experience has been rocky, but working through all the processes and finding who has authorization for which , and utilizing the text enjoinment to test out theories Pros Full visability on all tasks, from Prospects to residents and renewals. It's user friendly to navigate once you understand how it works. Easy to pull dates and track data. Customers questions and concerns are all logged in the profile making for easy tracking Cons Right now all departments are working out of one " contact needed " we are finding it challenging and wishing there was a way to separate the contacts needed by department ( Leasing, Tenant Relations and Maintenance ) Review Source TM Tiffany M. Head of Marketing and Systems Used the software for: 3-5 years ### "Entrata powers our company! " December 12, 2025 5.0 Overall we love working with Entrata, great people who run the company, great reps, and it is the powerhouse of our company operationallyy Pros Really all encompassing, reliable property mangement software that has helpful, knowledgable employees Cons They try to expand to create every relevant product and thus don't make any singular product excellent (besides core) Review Source Mary I. Resident Services Manager Used the software for: 1-3 years ### "Not Perfect, but Still a Great Software " May 31, 2024 4.0 Overall, my experience with Entrata has been a positive one. It's easy to use and is user-friendly. Even with the few things that I wish could change, it's been great as a whole. Pros Overall the ease of use for Entrata is what I like most. When I first started, it didn't take long for me to get the hang of how Entrata works. The way everything is organized in the system as well is great and very user-friendly. The Entrata Help Center is very helpful, between the articles they have and customer support team they have. Cons The part I like the least about Entrata is that when you're uploading documents or pictures, you can usually only upload one at a time. If it's just one or two documents, that's not too bad, but sometimes I'm uploading four or more items, and it slows me down when I'm trying to get my work done. There's also some times that Entrata is extremely slow, and it takes a long time for it to load a new page or load a document you're trying to look at or generate. Review Source R Reviewer Director of Accounting Used the software for: 1-3 years ### "Entrata 2 years in" July 25, 2025 5.0 Overall very happy with Entrata. The reports and ledgers are easy to understand and follow. I have been able to save a lot of time with the various reports they allow to be uploaded with a csv! Pros I like how easy it is to use once all of our information is integrated. It's great at keeping us organized. Happy to see that there continues to be improvements from the software. Being able to import csv files is also a BIG deal for me, so any additional reports that allow us to do that would be great. Cons Integration is an issue sometimes. Also, it can be difficult to find which settings need to change in order to get something done. Sometimes multiple settings have to be changed before we are able to make the change we want to make. If there is a way to make it easier to identify which settings need to change in order to get something done would be great. Review Source R Reviewer Assistant Property Manager Used the software for: 1-3 years ### "Not too shabby... not amazing." July 30, 2025 3.0 There is more positive than negative. Overall... I like it! - Hines needs to do a roundtable to get our input on improvement. Pros I like that it's a all in one platform. I don't have to go to several different platforms to do leasing, CRM, processing. billing/invoices, pricing. Cons It's very buggy in some areas. Like email templates don't populate as they should when I am doing renewal reminders... I have to back all the way out of the Renewal tab and then pull up the resident I want to email and THEN email them from their profile, select templated and then the template I wanted will show. So you have to do a lot of back and forth and a lot of "digging" to do a simple task like an email. Also the tect in reports in entrant and so small... even at setting 5. Review Source R Reviewer VP Strategic Services Used the software for: 1-3 years ### "Entrata - Valuable Asset" December 3, 2025 5.0 Entrata has been great to work with. Our dedicated account rep and having an assigned CSM without having to meet standards of size or spend before getting this has been invaluable. Pros Entrata setup is very flexible and allows us to be able to setup and maintain the system for our optimum level. The ability to customize reporting and to move columns and add in calculations makes reporting impactful. Cons Because the system is so customizable, have to keep in mind that we need to review all of the individual setups and make tweaks as necessary. Because a setting is one way in another system, does not mean it is the same in Entrata. Ask lots of questions and review all settings thoroughly. Review Source R Reviewer Senior Administrative Manager Used the software for: 3-5 years ### "GREAT PMS Once you get the hang of it" July 23, 2025 5.0 As mentioned above, the setup was very stressful. At that time they didn't have an assigned 'reporting' person to take me by the hand and walk me through all the custom reports I needed to create. HOWEVER, now that time has passed, I'm a pro at the reporting and am VERY pleased how customizable the reports are. Our assigned product knowledge person is VERY available and super pleasant to deal with. I'll often ask her "I need a report that will give me XYZ" and she'll respond immediately with a path to get to the right report. The way reports are named took some getting used to too. Pros I absolutely LOVE their customizable reporting feature. Once you get a handle on where each column pulls from it's super easy to create all kinds of custom reports. Cons The initial setup was stressful. They needed an assigned reporting person to help you through those first few months of creating custom reports. But I think they've corrected that now. Review Source AV Amy V. Property Management Systems Administrator Used the software for: 3-5 years ### "Valued Partnership" July 25, 2025 5.0 Overall, we love Entrata and value our partnership. We provide a lot of feedback and depending on the team/product we see amazing results. The majority of workflows work great and make our teams daily tasks easier. Pros Entrata consistently works to improve their product line. Their teams are great to work with and have a great attitude. Cons Won't let you out of a product if that product is not working. Too much change in product leaders over certain products that need revamp leading to no change for needed products year after year. Review Source R Reviewer Property Manager Used the software for: Less than 1 year ### "Love this program " December 4, 2025 5.0 Loved it and would recommend to anyone the good out ways the cons for Entrata it has been one of my favorites and easy to understand Pros The system was easy to use and efficient for property management needs as a property manager for day to day needs Cons It allowed duplicate applications Restrictions not able to change dates for renewals or make ready bored dates Review Source R Reviewer Community Manager Used the software for: Less than 1 year ### "Entrata easy to use" December 4, 2025 5.0 It is easy to learn and I have had a great experience also would like for the training videos to be more acssesible. Pros Easy to navigate also easy to follow because All you have to do is go to the next option and if you make a mistake you can just cancel it. Cons Not able to type in a issue and get annanswer like how to add an roommate and get a simple answer that is all. Review Source Rebecca T. Property Manager Used the software for: Less than 1 year ### "Entrata Is Very Simplified" July 30, 2025 5.0 Overall, I prefer Entrata over other platforms I have used over the years(Yardi, RealPage, etc.). The platform is much easier to learn and to use. Pros I like the ease of finding reports the best. After working for years with Yardi, this is just so much more user friendly. So many other features take a lot off our plates as managers and I love that. Cons I run into an occasional glitch with the system. Mostly I am not a fan of when I complete something on the Dashboard it doesn't clear out right away. Occasionally, I don't see the red notifications when there is a task to be completed. Review Source R Reviewer Service manager Used the software for: Less than 1 year ### "Good. No complaints " July 29, 2025 5.0 Overall it’s been a little better than a lot of the apps I’ve worked with. It’s a little more thorough with each job Pros I like where you can fill each work order within the app with notes and photos so management can’t say I wasn’t thorough as to what I need to complete the task bc it’s right there in my notes with timestamps Cons How it signs you out of a work order more times than not if you close the ticket window out. You have to sign into it again Review Source R Reviewer Senior Property Accountant Used the software for: 1-3 years ### "Entrata is user friendly, but still growing." February 17, 2025 4.0 Very easy to work with. If a problem arises, the ticket team is there to help to the best of their ability and in an efficient timing. Pros Very easy to use and intuitive. Corrections are very doable, and the Help desk data base is very useful for learning new processes on your own, or even requesting a meeting to clarify things. Cons There is many quality of life items missing like consistent filtering options between different reports. There is not a place where we can put customer recommendations for the development or QA team. I have had a few technical issues that the ticket team could not be resolved beside just having our only admin person make a transaction or change, which did not resolve the initial issue of someone with the proper responsibilities being able to complete a task. Review Source R Reviewer Regional Property Manager Used the software for: 1-3 years ### "Jackie Jackson- RPM" February 13, 2025 5.0 I love it, and it is very user-friendly. Pros The simplicity and the fact that you can learn to navigate without much direction. Cons I would like to see a Unit mix report offered. In addition, it would be nice to see a quick snapshot of the community's performance. An example would be the occupancy, leased, trend, and trend added to the availability portion. Also, a financial box with delinquency and GPR-to-date collections would be awesome. Review Source R Reviewer Community Manager Used the software for: Less than 1 year ### "Great Product" February 7, 2025 5.0 I really like Entrata. It is user friendly, and it was easy to learn. I have not experienced very many issues but when I do the support team is really helpful and responds quickly. Overall, it is a great product! Pros I like the ease of use for most everything. Entrata is user friendly. Cons The transfers have caused some concerns as it was not working properly. Review Source cooltimy S. Service supervisor Used the software for: Less than 1 year ### "Entrata is great software for the maintenance side of management." February 6, 2025 5.0 I have been using it for about a year now, and so far everything is great. It boots up fast and the interface of the program is easy to use and understand. Pros I like the way the App is set up, I don't have to constantly log into it with my password each time i open it and it runs way smoother then the other companies Apps. Cons There isn't a way to search people up in the App, I have to use the computer to look up someone's phone number for example. also, I wish that all of the history of the apartments' work orders transferred over to Entrata from the other programs we used before. Review Source Paris D. Leasing Consultant Used the software for: 1-3 years ### "Entrata is a good tool for property management!" December 4, 2025 4.0 Overall, it has been pretty helpful for completing my daily task as a leasing consultant. I like how it keeps you on top of your leads and shows you the lead source. Once you do the Entrata training its pretty much smooth sailing. Pros It's a pretty good tool for property management. I really like using the advanced filters to find exactly what you are looking for. Also, making custom groups and sending mass text that uses each resident's name is a great feature. It makes it feel more personal. Cons Sometimes it feels a little over complicated to do simple things. Or find the location of the call tracker log or something of that sort. Or sometimes our text isn't delivered or received. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.