--- title: "Entrata Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Entrata the right Real Estate Property Management solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/20372/Entrata/reviews/" page_type: "reviews" language: "en" --- Entrata 4.6 (444) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Entrata Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews BM Breyden M Operations Support AdminReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “The system excels in streamlining workflows like generating leases, processing renewals, and tracking payments.“ December 15, 2025 BM Breyden M Operations Support AdminReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “Certain features, such as bulk updates or custom reporting, can be less intuitive and may require training or trial and error to fully utilize.“ December 15, 2025 CG Cameo G Leasing ConsultantReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “I like that Entrata is an organized system to keep track of incoming leads, and that we can track all communication with prospects and residents.“ December 9, 2025 PD Paris D Leasing ConsultantReal Estate, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Sometimes it feels a little over complicated to do simple things. Or find the location of the call tracker log or something of that sort. Or sometimes our text isn't delivered or received.“ December 2, 2025 BM Breyden M Operations Support AdminReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “The integration of modules like maintenance, resident portals, and communication tools adds convenience and reduces the need for multiple platforms.“ December 15, 2025 JR Jose R Leasing AgentReal Estate, 501 - 1,000 employeesUsed the software for: 1-2 years. “It can be slow from time to time but it depends mainly on the flow of traffic you generate. if its a lot its hard for it to process“ December 3, 2025 BH Bryan H VP Strategic ServicesReal Estate, 501 - 1,000 employeesUsed the software for: 1-2 years. “The ability to customize reporting and to move columns and add in calculations makes reporting impactful.“ December 2, 2025 DS Dori S Business ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “No one wants to retype the same lease multiple times. When an applicant cancels, we shouldn't have to make a screening decision in order to refund them.“ July 28, 2025 ## Showing most helpful reviews Showing 1-25 of 444 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mary I. Resident Services Manager Real Estate Used the software for: 1-2 years ### "Not Perfect, but Still a Great Software " May 29, 2024 4.0 Overall, my experience with Entrata has been a positive one. It's easy to use and is user-friendly. Even with the few things that I wish could change, it's been great as a whole. Pros Overall the ease of use for Entrata is what I like most. When I first started, it didn't take long for me to get the hang of how Entrata works. The way everything is organized in the system as well is great and very user-friendly. The Entrata Help Center is very helpful, between the articles they have and customer support team they have. Cons The part I like the least about Entrata is that when you're uploading documents or pictures, you can usually only upload one at a time. If it's just one or two documents, that's not too bad, but sometimes I'm uploading four or more items, and it slows me down when I'm trying to get my work done. There's also some times that Entrata is extremely slow, and it takes a long time for it to load a new page or load a document you're trying to look at or generate. Review Source NJ Nick J. Director of Accounting Real Estate Used the software for: 1-2 years ### "Entrata 2 years in" July 23, 2025 5.0 Overall very happy with Entrata. The reports and ledgers are easy to understand and follow. I have been able to save a lot of time with the various reports they allow to be uploaded with a csv! Pros I like how easy it is to use once all of our information is integrated. It's great at keeping us organized. Happy to see that there continues to be improvements from the software. Being able to import csv files is also a BIG deal for me, so any additional reports that allow us to do that would be great. Cons Integration is an issue sometimes. Also, it can be difficult to find which settings need to change in order to get something done. Sometimes multiple settings have to be changed before we are able to make the change we want to make. If there is a way to make it easier to identify which settings need to change in order to get something done would be great. Switched from [ResMan](https://www.capterra.com/p/135182/ResMan/) Wanted some of the better features Entrata offered. Also, Had some customer service issues with the prior software. Review Source JK Joe K. Assistant Property Manager Real Estate Used the software for: 1-2 years ### "Not too shabby... not amazing." July 29, 2025 3.0 There is more positive than negative. Overall... I like it! - Hines needs to do a roundtable to get our input on improvement. Pros I like that it's a all in one platform. I don't have to go to several different platforms to do leasing, CRM, processing. billing/invoices, pricing. Cons It's very buggy in some areas. Like email templates don't populate as they should when I am doing renewal reminders... I have to back all the way out of the Renewal tab and then pull up the resident I want to email and THEN email them from their profile, select templated and then the template I wanted will show. So you have to do a lot of back and forth and a lot of "digging" to do a simple task like an email. Also the tect in reports in entrant and so small... even at setting 5. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Switched when I joined Hines I switched. I did not switch during my current employment with Hines. Review Source AG Amanda G. Regional Manager Real Estate Used the software for: 2+ years ### "Entrata is hands-down the best property management software out there!" July 28, 2025 5.0 I've been a client of Entrata's since I started in this industry in 2010 - going on 16 years, and I have nothing but great things to say. I have seen so many changes, and all positive, with growth in mind. Pros This is the most customizable property management software we have seen. Instead of just providing a platform, they truly provide a partnership and listen to what clients have to say. It's intuitive and user-friendly, and their dashboard makes it easy to manage tasks for each department. Our team had their to-do list and their goal is to clear it every day. Residents have given great feedback - from being able to pay rent online, to opening work orders, signing lease documents, and seeing their files. It provides transparency that it is so important for this industry. Cons The only downside is paying for different products. With each added product, it's an added cost, which makes it difficult to sell it to owners. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Entrata It provides us with more control and gave us all of the products we were looking for in one spot. Switched from [Infor Property Management](https://www.capterra.com/p/209712/Infor-Property-Management/) Support, one-stop platform, customizable Review Source BB Beth B. Senior Administrative Manager Real Estate Used the software for: 2+ years ### "GREAT PMS Once you get the hang of it" July 22, 2025 5.0 As mentioned above, the setup was very stressful. At that time they didn't have an assigned 'reporting' person to take me by the hand and walk me through all the custom reports I needed to create. HOWEVER, now that time has passed, I'm a pro at the reporting and am VERY pleased how customizable the reports are. Our assigned product knowledge person is VERY available and super pleasant to deal with. I'll often ask her "I need a report that will give me XYZ" and she'll respond immediately with a path to get to the right report. The way reports are named took some getting used to too. Pros I absolutely LOVE their customizable reporting feature. Once you get a handle on where each column pulls from it's super easy to create all kinds of custom reports. Cons The initial setup was stressful. They needed an assigned reporting person to help you through those first few months of creating custom reports. But I think they've corrected that now. Review Source AV Amy V. Property Management Systems Administrator Real Estate Used the software for: 2+ years ### "Valued Partnership" July 23, 2025 5.0 Overall, we love Entrata and value our partnership. We provide a lot of feedback and depending on the team/product we see amazing results. The majority of workflows work great and make our teams daily tasks easier. Pros Entrata consistently works to improve their product line. Their teams are great to work with and have a great attitude. Cons Won't let you out of a product if that product is not working. Too much change in product leaders over certain products that need revamp leading to no change for needed products year after year. Alternatives considered [MRI Residential Management](https://www.capterra.com/p/226831/MRI-Residential-Management/)[RealPage](https://www.capterra.com/p/183247/Real-Page/) Reason for choosing Entrata We used MRI before and didn't like the system, updates didn't improve. Realpage was all right at the time, but we were already using Entrata for payments, etc. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Yardi 10 years ago was pushing clients one way or the other. We did not like the integrity of their company nor the way they were piecing the system together. Review Source JA Joy A. COO Real Estate Used the software for: 1-2 years ### "Thank God we are past implementation--all smoothing out well." December 8, 2025 4.0 Excellent! Great team of people. Implementation was painful but we knew it would be. Some surprises that were not explained right however everything got worked through well. My main contact person \[sensitive content hidden\] is outstanding. Pros Ease of use. Also, the people who help us through issues are all first class. Great follow up from everyone. Cons Things changed from what we were told. And making changes to forms now is difficult as things we did not know, needs adjustments. Switched from [RealPage](https://www.capterra.com/p/183247/Real-Page/) Wanted something more than we had been getting.. Customer service as well Review Source RT Rebecca T. Property Manager Real Estate Used the software for: 6-12 months ### "Entrata Is Very Simplified" July 28, 2025 5.0 Overall, I prefer Entrata over other platforms I have used over the years(Yardi, RealPage, etc.). The platform is much easier to learn and to use. Pros I like the ease of finding reports the best. After working for years with Yardi, this is just so much more user friendly. So many other features take a lot off our plates as managers and I love that. Cons I run into an occasional glitch with the system. Mostly I am not a fan of when I complete something on the Dashboard it doesn't clear out right away. Occasionally, I don't see the red notifications when there is a task to be completed. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Company chose to based on their own reasoning Review Source VS Valeri S. Community Manager Real Estate Used the software for: Less than 6 months ### "Entrata easy to use" December 2, 2025 5.0 It is easy to learn and I have had a great experience also would like for the training videos to be more acssesible. Pros Easy to navigate also easy to follow because All you have to do is go to the next option and if you make a mistake you can just cancel it. Cons Not able to type in a issue and get annanswer like how to add an roommate and get a simple answer that is all. Switched from [Onsite](https://www.capterra.com/p/176265/Onsite/) Property management company changed so we changed software Review Source CD Clemente D. Senior Property Accountant Accounting Used the software for: 1-2 years ### "Entrata is user friendly, but still growing." February 13, 2025 4.0 Very easy to work with. If a problem arises, the ticket team is there to help to the best of their ability and in an efficient timing. Pros Very easy to use and intuitive. Corrections are very doable, and the Help desk data base is very useful for learning new processes on your own, or even requesting a meeting to clarify things. Cons There is many quality of life items missing like consistent filtering options between different reports. There is not a place where we can put customer recommendations for the development or QA team. I have had a few technical issues that the ticket team could not be resolved beside just having our only admin person make a transaction or change, which did not resolve the initial issue of someone with the proper responsibilities being able to complete a task. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) We had reporting errors that could not be resolved through several rounds of meetings with the developer teams. Review Source PD Paris D. Leasing Consultant Real Estate Used the software for: 1-2 years ### "Entrata is a good tool for property management!" December 2, 2025 4.0 Overall, it has been pretty helpful for completing my daily task as a leasing consultant. I like how it keeps you on top of your leads and shows you the lead source. Once you do the Entrata training its pretty much smooth sailing. Pros It's a pretty good tool for property management. I really like using the advanced filters to find exactly what you are looking for. Also, making custom groups and sending mass text that uses each resident's name is a great feature. It makes it feel more personal. Cons Sometimes it feels a little over complicated to do simple things. Or find the location of the call tracker log or something of that sort. Or sometimes our text isn't delivered or received. Review Source KB Karina B. Property Manager Real Estate Used the software for: 2+ years ### "Property Manger" December 8, 2025 5.0 I love Entrata and I am consistently impressed with the customer service I receive each time I call. I love it. Pros Entrata is easy to use, and we value the support we receive whenever we call with questions and the quick solutions provided. Cons Sometimes the system can be slow, causing delays in uploads and reports; however, it is very user-friendly overall. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) The corporate team made the final decision. Review Source CB Croy B. Senior Leasing Specialist Real Estate Used the software for: 6-12 months ### "Positive Overall! " December 2, 2025 5.0 Very positive! We have to use both Entrata and Yardi and I much prefer Entrata. It's easy to track leads as well as look at prior notes for residents profiles. Pros Ease of use. It's easy to find tabs regarding lead management and functions quickly. Resident portal is typically pretty easy to use in terms of finding documents, lease subjects, etc. Cons The ledger can sometimes be confusing to read regarding when things are subtracted or added. There's not much indication besides parentheses. Review Source EC Eric C. Property Management Marketing and Advertising Used the software for: 1-2 years ### "Easy to Use and Friendly step by step assistance just a call away." December 10, 2025 5.0 Have not taken a class to use Entrata. I have learned by trial and error. It is that easy to understand. Pros It is easy to navigate. When we need assistance it does not take long to get ahold of an actual person, I love that! Cons Maybe the new updates and everyone hates when it goes down occasionally. We cant complain when everything else is so great. Review Source HP Humberto P. maintenance Management Consulting Used the software for: 1-2 years ### "effective work for better and fast response " December 2, 2025 5.0 it has been great working with entrata all this time i have more time in searching work orders and i have more time Pros it facilate to search up work orders instead of going back to the computer and loooking them up that takes time for it Cons well the conection is more of the problems but over that the app has been a successes on the part on looking what you want Review Source AE Anthony E. Concierge Real Estate Used the software for: 6-12 months ### "The best is yet to come" December 2, 2025 5.0 If I were to describe my overall experience using the Entrata interface, it would sound like “the Sky is the limit.” Pros The two step authentication processes before entering system. It’s very reliable and holds a high standard of operational performance within the estate arm. Cons Features to source out registered residents by preference. For example, it would be extremely strenuous for me to search for a client by vehicle. Review Source JW Joshua W. Operations Training Manager Real Estate Used the software for: 2+ years ### "The Best All-in-One PMS" February 10, 2025 5.0 I have used Yardi, ResMan, Appfolio, and Entrata across my career. Only Entrata offers a true unified experience across all asset classes. It allows a robust build-out for every part of your property and company operations, which other PMSs may require integrations for. There is always room for improvement, but Entrata is the best well-rounded option. Pros Entrata allows you to have all your operations in one operating system to a degree that few other systems can achieve. I am a very detail-oriented manager and I believe that the fine details are what set apart good managers, management companies, and properties. Entrata has every tool I can think of to run any kind of asset to the best standard possible. Cons On the affordable side of the system, I think the Section 8 options should be better. I want to be able to mark residents as HCV recipients and be able to run reports based on that status. I also want to be able to see a snapshot of PHA information on any given resident profile including the name of the PHA, the type of program they are enrolled in, and the housing counselor's contact information. Review Source JG Joe G. Maintenance tech Public Relations and Communications Used the software for: 1-2 years ### "Entrata Rocks " August 4, 2025 5.0 It always works for me I can be doing what need to do around the building and not have to always go to the office Pros It makes my job easier I don't have to be on the computer when doing work orders all I have to do is look on my phone when walking the halls. I can put photos and notes so many things can be done Cons I have an apple phone, and the resident always see my number when calling from the app now many residents have my personal number maybe it's in the setting but don't know to fix it Review Source DG Debra G. Rental Agent Construction Used the software for: 6-12 months ### "Entrata and Me" July 31, 2025 5.0 Now, I love it. If a tenant needs information, it's all on Entrata. I don't have to hand out lease renewals which is great. Pros I like that there is no more paperwork. Quickly can get information I need. The security features are great. Cons At the beginning it was so much to take in I found it very overwhelming. At times I felt brain dead. Review Source NX Nick X. Service Technician Real Estate Used the software for: 6-12 months ### "An honest review" July 22, 2025 4.0 Overall, it’s a wonderful app, especially when it comes to being able to submit work orders. There are just small accessibility issues. Pros The app is user friendly if you know how to use technology well, along with being able to close out work orders remotely. Cons I am unable to submit videos which i feel is a necessity for plumbing problems. If you’re not tech-saavy, navigating is difficult. Being unable to re-open closed work orders on the app is another issue. Review Source CS Chelsie S. Maintenance Administrative Assistant Real Estate Used the software for: 1-2 years ### "Finding stuff is easy, unless it's in the incomplete section." February 4, 2025 4.0 It has been a learning curve. I spend most of my days helping people fix errors they are running into with both Entrata and Vendor Access. Pros I like the ease of searching. If I need to find a unit, it's easy to search. If I need to find something related to "Fire" it's easy to find. Cons The redundancy. I have to now put a note before or after I delete something because my deletion notes no longer transfer. We can't search incomplete Invoices in the system. Anything that happens in the incomplete invoices isn't tracked. I can't see who deleted what, because it is not searchable. Review Source SS Senayah S. Community Assistant Real Estate Used the software for: 6-12 months ### "Entrata Features" July 28, 2025 5.0 Overall, I’ve enjoyed using this app. I understand how to navigate the app within the first day while working with it. Pros I like how the app is easy to access and navigate while using. It allows me to have a basic understanding of doing my job as well. Cons I wish the app had a notification feature. I do understand that that is not a problem on Entrata end. Review Source BW Brendan W. Quality control technician Real Estate Used the software for: 1-2 years ### "Usage and issues with Entrata." February 10, 2025 4.0 Pretty good with a slight learning curve but my issues are quickly addressed and rectified. Pros The ability to organize and download data to a spreadsheet is invaluable. Cons The mobile app is buggy is unusable even with a stripped down version of the desktop version. Review Source FS Freddy S. Maintenance Technician Real Estate Used the software for: 2+ years ### "Great app, 100% satisfaction " February 10, 2025 5.0 I been using for five year I really like it, you can have all you need easily Pros Entrata, is a program that allows you to work easier Cons Easy to used , simple design, make the life of work easier and great Review Source JP Jolene P. Property Manager Real Estate Used the software for: 6-12 months ### "Two Thumbs Up!" February 11, 2025 5.0 I would highly recommend Entrata to any business needing a property management software. It's user friendly and easy to learn. Pros It's very easy to learn and use Entrata software. And every time I call support I get right through and all their techs are knowleable and take the time to walk me through the steps so I understand the process. Cons The only con is some of the residents struggle with the application and processing payments. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.