# Page 10 | Entrata Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Entrata the right Lease Management solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/20372/Entrata/reviews

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Entrata

4.6 (444)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 10 - Reviews of Entrata

## Showing most helpful reviews

Showing 226-250 of 444 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

GP

Gwyneth P.  
Leasing Specialist  
Hospitality  
Used the software for: 1-2 years

### "I love using Entrata!"

March 5, 2024

4.0

I overall really like it! It's very easy to use.

Pros

I love Entrata because it's very efficient and has a lot of features that I love using.

Cons

It does create duplicate applications when a guarantor starts an application.

Review Source

AM

Ashley M.  
Admin Specialist  
Real Estate  
Used the software for: 1-2 years

### "Entrata "

October 31, 2022

4.0

Pros

Entrata has a lot of options and is fairly easy to use once you get the hang of it. Support is always quick to get a hold of when calling and they answer or make sure you understand the answers first.

Cons

A lot of things seem to be almost like a domino effect where if you choose one thing everything down the row is set and it's very moldable to adjust. I know this makes things easy with almost one or two clicks. I have sent in some request feature ideas but I have not seen them on their update emails yet.

Review Source

PC

Paul C.  
Manager  
Real Estate  
Used the software for: 2+ years

### "Entrata is Good"

August 2, 2022

5.0

Entrata is basicly good for our property management.

Pros

The Entrata reporting is good for me and the Resident Portal and Website Service are good for online activities.

Cons

The Leasing Center Service is not so good.

Switched from

[MRI Property Management](https://www.capterra.com/p/79570/MRI-Software/)

Actually we switched only the Residential Community Management only but not Accounting. We still are using MRI for our Accounting.

Review Source

EP

Erwin P.  
Account Manager  
Real Estate  
Used the software for: 2+ years

### "Entrata Review - HNC"

April 14, 2023

5.0

Overall very pleased.

Pros

Ease of use and data accumulation. The reporting feature supported by Entrata is handy and integral to our daily operations.

Cons

It takes a long time to have payments adjusted.

Review Source

DA

David A.  
Director Of implementation & Technology  
Real Estate  
Used the software for: 6-12 months

### "If you're on the fence, make the move to Entrata! "

August 8, 2022

5.0

Objectively a 9.5/10 Almost a perfect 10, great support, and I loved our onboarding team. They have set us up with a wonderful CSM. The only speed bump we have hit was with migration, however I am not sure there is a better process and it may just be painful for everyone.

Pros

Ease of use, and the abundance of help/support Entrata provides. Written materials, videos, and live training courses. Not to mention a USEFUL support staff.

Cons

Like other property management software, it isn't 100% bug-free.

Alternatives considered

[Knock CRM](https://www.capterra.com/p/197777/Knock-CRM/)

Switched from

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

We were looking for a more agile/ lean solution that was easy to use for our staff, and we found it with Entrata.

Review Source

QA

Queenly A.  
Community assistant  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Entrata Must Get!"

October 5, 2021

5.0

Pros

What I really like about the software is that it was very easy to use and accurate.

Cons

What I least liked the most is that it took too long to update in the system letting us know which apartments were still available and which all apartments were occupied

Review Source

CN

Cheryl N.  
Office Manager & Account specialiest  
Real Estate  
Used the software for: 2+ years

### "Great product. "

October 31, 2022

5.0

Pros

The time that we have saved , user friendly, Entrata staff always available

Cons

Nothing really. I was on AMSI for 25 years so I was worried about switching but it was an great move

Review Source

ML

McKenna L.  
Property Manager  
Real Estate  
Used the software for: 6-12 months

### "Ease of use, does the work for you! "

August 8, 2023

5.0

The Entrata support team has been incredibly helpful and quick to find a solution when I have problem.

Pros

I love how organized the Entrata dashboard is. Everything is organized to help sort through day with ease of use.

Cons

The only thing I don't like about Entrata is their lack of a mobile app (for more than just maintenance). It can be hard to look something up when on the go.

Review Source

MB

Marisha B.  
Community Manager  
Real Estate  
Used the software for: 1-2 years

### "Helpful product that hopefully continues to get better"

March 31, 2023

4.0

Pros

Entrata makes tracking resident documents, financials, maintenance, and units easy. I appreciate our rep (Tegan!) and how available she is to our company. She uses a lot of our feedback to help build a better product.

Cons

A lot of the software isn't intuitive. Functions are hidden in inexplicable places, or features that would make it more helpful don't exist.

Review Source

SF

Shelly F.  
Community Director  
Commercial Real Estate  
Used the software for: 2+ years

### "Entrata is the best for our company"

October 25, 2022

5.0

Pros

Easy to use, easy to learn, simple laid out instructions, everyone in the office can use this.

Cons

Nothing comes to mind to be honest. I have learned all I need and have things all situated for this new to us property.

Review Source

JB

Josh B.  
Community Manager  
Real Estate  
Used the software for: 2+ years

### "RealSource Properites Loves Entrata"

September 27, 2022

5.0

Pros

love the mass communication feature utilizing e blasts

Cons

n/a

Review Source

FD

Fiona D.  
Property Manager  
Real Estate  
Used the software for: 2+ years

### "Absolutely love Entrata user friendly efficient great program. "

March 31, 2023

5.0

Very good, I have been in property management for many years and used several different property management programs. Entrata by far is my favorite!

Pros

We did the conversion several years ago it was very user friendly. Training was also very helpful.

Cons

I feel the reports function could improve, I have to scroll down all reports to find the report I need.

Review Source

KN

Kansas N.  
Building Management  
Education Management  
Used the software for: 2+ years

### "Great & easy to use program!"

November 10, 2023

5.0

Pros

I love how easy it is to submit work orders & purchase orders!

Cons

Sometimes, the app doesn't sync for both properties, but that only happened twice in 3 years.

Review Source

LS

Lynn S.  
Property Manager  
Real Estate  
Used the software for: 6-12 months

### "Best Resident Manager Program!"

March 31, 2023

5.0

I do not have any problems with Entrata. I really like the system letting me know which tasks need to be done. And I LOVE the paperless office!

Pros

I like the My Dashboard because it is my to-do list every day. I like the ability to send emails to all residents at one time. I use this feature often. The online payment is user friendly.

Cons

Integration was easy. There's not anything that I don't like.

Review Source

MC

Melanie C.  
property manager  
Real Estate  
Used the software for: 2+ years

### "Entrata Review from The Lodge"

November 27, 2023

5.0

Pros

Easy to understand and learn. Entrata's customer service is also good.

Cons

Nothing comes to mind. If I have issues I can call customer service and they can help me.

Review Source

PC

Paige C.  
Accounting Supervisor  
Real Estate  
Used the software for: 2+ years

### "Entrata - So user friendly"

October 25, 2022

5.0

I love Entrata. I am glad we use it over other property management software's.

Pros

This software is very forward and self explanatory. Very easy to use and teach. There are not hidden features you have to search for.

Cons

There can be glitches/slow load times when updates are preformed or new items rolled out. They are usually fixed quickly though.

Review Source

CR

Cecilia R.  
Assistant Community Manager  
Real Estate  
Used the software for: 1-2 years

### "Easiest Software in Property Management "

October 25, 2022

5.0

Once you used Entrata you don't want to go back to Yardi or One Site. Entrata is the best software for Property Management.

Pros

It is not complicated, user friendly. On line trainings are very helpful.

Cons

Some features keep changing most of the time and it can be a bit confusing, but it's ok though, changes are for the better.

Review Source

AE

Amy E.  
Property Manager  
Real Estate  
Used the software for: 2+ years

### "Property Manager Review"

April 5, 2023

5.0

9/10 good property management software

Pros

User friendly and good resident interface.

Cons

Constant updates- hard to track changes in work flow

Switched from

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

Price

Review Source

DF

Diana F.  
Community Manager  
Hospitality  
Used the software for: 2+ years

### "Entrata is a good product. "

February 23, 2024

5.0

Pros

It is easy to use and navigate. The report option.

Cons

Sometimes it went down. Or it would freeze.

Review Source

LH

Lori H.  
Property Manager  
Consumer Services  
Used the software for: 2+ years

### "Love Entrata"

November 15, 2023

5.0

Love it! Easy to use and navigate. Do not have any complaints

Pros

Easy to use to the system. No complaints on my end

Cons

not really much to dislike. It is very easy to use

Review Source

MK

Madison K.  
Assistant General Manager  
Real Estate  
Used the software for: 1-2 years

### "Love Entrata! "

August 2, 2022

4.0

It has been really good and easy to use. Would recommend

Pros

I really like that it’s one program for all my needs and that I can find everything I’m looking for

Cons

Sometimes there are errors that appear and require a ticket

Switched from

[OnSite Property Manager](https://www.capterra.com/p/127313/OnSite-Property-Manager/)

My management company changed

Review Source

cC

claudia C.  
Community Specialist  
Real Estate  
Used the software for: 6-12 months

### "Could be tweaked, but overall really good"

October 25, 2022

4.0

It's overall good, just some things are 'fixed' when they arent broken.

Pros

It's most of the time super easy to use! It's straightforward and just what I need for day to day work.

Cons

Checking out packages, whatever was done in the last update, made it super difficult to do so. I now have to find the exact resident instead of look for just the apartment. Also sometimes charges for whatever reason double charge, i've spoke to tech already but still not sure how to fix this issue. Lastly, it no longer shows when manual contacts have been scheduled in the activity log- only the day of when it was scheduled for does it show. Which is frustrating when we're going back to make sure our team does their part in contacting the residents.

Review Source

GH

Gloria H.  
Property Manager  
Investment Management  
Used the software for: 2+ years

### "Entrata Ease "

August 15, 2022

5.0

Pros

The ease of using and learning the software .

Cons

Reports change but new reports offer greater information.

Review Source

Quita B.  
Property Manager  
Real Estate  
Used the software for: 1-2 years

### "One Stop Shop of Property Management Software"

May 26, 2020

4.0

Overall Entrata is a great software and the best that I have used in my 7 years in property management.

Pros

The best part about Entrata is the fact that I do not need any other software. Entrata has everything you need to run your property. From being able to post your available apartments on Craigslist to scanning Invoices and payments. I love not having to have multiple software running at the same time just to do my everyday work.

Cons

Now that I rely on just Entrata, when something goes wrong it can take sometime to fix. This is mainly when it is a small issue that they are unaware of until we have to report it. Sometimes it is fixed rapidly but sometime we are waiting a week or so for the correction.

Review Source

AM

Anthony M.  
Property Manager  
Real Estate  
Used the software for: 1-2 years

### "Very user friendly and easy to use! Makes day-to-day tasks a breeze!"

April 10, 2023

5.0

Overall it is a great program. Prefer it to Yardi.

Pros

The reports library is wonderful. So many different useful report types to pull to get the full picture of what is going on at the community.

Cons

When it bugs out occasionally and I have to redo a lease. It also makes someone put more than one address on an application and sometimes people don't have a second address when they're first time renters.

Review Source

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