# Page 11 | Entrata Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Entrata the right Lease Management solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/20372/Entrata/reviews

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Entrata

4.6 (444)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 11 - Reviews of Entrata

## Showing most helpful reviews

Showing 251-275 of 444 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AN

April N.  
Leasing Professional  
Hospitality  
Used the software for: 1-2 years

### "Long time Listener, First Time Caller"

March 31, 2023

5.0

Pros

I like how, for the most part, everything is where you think it would be.

Cons

Entrata's features are great, when they don't take 20 minutes to load. This is an exaggeration but sometimes it really does take a long time to load reports or upload documents.

Review Source

KJ

Kristin J.  
Leasing Associate  
Commercial Real Estate  
Used the software for: 6-12 months

### "Entrata, a Must Have! "

July 28, 2023

5.0

Entrata is user friendly easy to learn and capable of it all!

Pros

I love how easy it is to pull resident reports , email groups , and very detailed so nothing is missed!

Cons

I don't like how we have to keep everyone until they don't answer for so long bc it flirt frustrating.

Review Source

DC

Daisy C.  
Assistant Manager  
Real Estate  
Used the software for: 2+ years

### "Entrata User"

March 31, 2023

5.0

I absolutely love Entrata. Makes everything so easy and organized.

Pros

The software is user friendly and easy to navigate. The task reminders help anyone keep organized.

Cons

There are random glitches the system has that takes days to resolve. It could be user error. Such as charging something multiple times.

Review Source

BW

Brianna W.  
Senior Marketing Manager  
Real Estate  
Used the software for: 1-2 years

### "Thoughts on Entrata"

March 31, 2023

3.0

Pros

Entrata has a ton of customizable options, which sounds great from a marketing perspective to make each property different. There are a ton of reporting features which is nice, as well.

Cons

There are so many things I feel like are almost there, but need to be engineered further. Special displays on the website cannot be customized, and so they never look right with the rest of the prospect portal. Photo layouts in photos and tours pages cannot be clicked on to zoom in on an image, I think that hurts any desktop users ability to see our amenities. The fact that photos are not automatically resized when setting up prospect portal is so time consuming. We migrated to Entrata from another software, so over the span of a couple months I had to resize photos for every slot in propsect portal for over 20 properties.

Review Source

LM

Lewis M.  
IT Specialist  
Real Estate  
Used the software for: 2+ years

### "Options"

July 21, 2023

5.0

Pros

Options and add on modules are available

Cons

Nothing I see from an IT installer point, our users seem to like it too.

Alternatives considered

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

Reason for choosing Entrata

options / modules

Review Source

MB

Maria B.  
Manager  
Real Estate  
Used the software for: 2+ years

### "Entrata Review"

July 31, 2023

5.0

Entrata has all pages to navigate with a very organize way making the search easier.

Pros

It's easy to navigate through organized topics.

Cons

Some glitches now and then but nothing major that affects daily work.

Review Source

CB

Christopher B.  
Training Coordinator  
Real Estate  
Used the software for: 1-2 years

### "Entrata overall is the Best CRM to Use!"

August 3, 2022

5.0

It has been an amazing experience so far and has made it easier to do my daily & weekly tasks.

Pros

The convenience of how everything is laid out throughout the entire CRM & how there are so many ways to do the same task, which blends well with different work ethic styles.

Cons

Wednesday updates can cause issues from time to time and the time frame to code a new update on the system.

Review Source

RH

Renee H.  
Accountant  
Management Consulting  
Used the software for: 2+ years

### "Entrata has a lot to offer"

August 11, 2022

5.0

There have been untold benefits with this software. I am limited in the accounting realm, but occasionally tinker around in the resident side of the program. Everything is there and pretty easy to figure out.

Pros

Entrata is easy to use and has so much functionality that you may not even realize how much it can do for you. Migration for us happened several years ago and it is definitely well planned out and guided.

Cons

Migration was the hardest part, but again we had help so not terrible.

Reason for choosing Entrata

I was not the decision maker on this change

Review Source

AS

Amanda S.  
General Manager  
Real Estate  
Used the software for: 2+ years

### "5-stars All Around"

August 6, 2022

5.0

Pros

This system is very user-friendly and hands down the easiest Property Management Software I have used in my 5+ years in the field.

Cons

Wish roommate shuffle was accessible in terms of being able to shuffle multiple times a day if needed

Switched from

[ONEsite](https://www.capterra.com/p/225682/ONEsite/)

Company Change

Review Source

MW

Marissa W.  
leasing professional  
Commercial Real Estate  
Used the software for: 1-2 years

### "ENTRATA SURVEY"

March 7, 2024

5.0

I love it!!!!! I have used entrata at every property and company ive worked for!

Pros

the walk through option just incase you don't know hwere somethingis or how to do a ceretain task. Helps a lot when Im at work by myself or are busy and have a new hire

Cons

The updates. I do understand that they are mandatory!

Review Source

DM

DeAundra M.  
Leasing agent  
Real Estate  
Used the software for: 6-12 months

### "we love entrata !"

September 29, 2022

5.0

what entrata is solving is making the world a better place by being paperless and allow us to be able to upload all paper documents .

Pros

how we don't have to use paper and its easy to keep up with residents and leads.

Cons

sometimes when you scheduled a lead for the next day its still on dashboard.

Review Source

HL

Heidi L.  
Assistant Controller  
Real Estate  
Used the software for: 1-2 years

### "Review by Heidi Logan"

July 31, 2023

4.0

sending PDF format reports to vendors, owners, customers

Pros

Easy to use, easy to learn, the drop-down links are highly useful, navigation is very intuitive.

Cons

Finding the correct report for my use. All of the needed permissions set up for various usage of the program,occasional slowdowns, or unable to utilize

Review Source

BS

Bryan S.  
Maintenance Supervisor  
Facilities Services  
Used the software for: 2+ years

### "Ease of use"

July 21, 2023

5.0

Pros

It is easy to use and shows all my current work orders in order that they are received. Ability to make notes and change work orders status and make notes visible to residents.

Cons

The only thing I can think of is not being able to go to completed work orders to see which units have had work completed on repeat items.

Review Source

JK

Jeremy K.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "Easy to use, and pretty intuitive."

March 31, 2023

5.0

Pros

I like the interface and the options to get info where it works for me. It's easy to read and look at...which is important if you're looking at it for the better part of the workday.

Cons

It feels like the reports in history load as slowly as generating a new report.

Review Source

SS

Shannie S.  
Assistant manager  
Real Estate  
Used the software for: 1-2 years

### "Great!!!"

October 3, 2022

5.0

It was amazing, I love working with them. They are a great company to use

Pros

I loved working with Entrata, it was easy and fast and the customer service was amazing!

Cons

Sometimes it took a while to get results back.

Review Source

AB

Alex B.  
Community Manager  
Real Estate  
Used the software for: 2+ years

### "Alex's Review"

April 11, 2023

5.0

Fantasitc

Pros

The lead tracking and the ease of access for everything that I do. I have not had a system that was as automated as this one.

Cons

You will sometimes get caught up in a never-ending cycling when approving applicants.

Review Source

AH

Alana H.  
Community Manager  
Accounting  
Used the software for: 2+ years

### "Entrata review"

February 26, 2024

5.0

Pros

Very user friendly and customer service is always there to help!

Cons

I have not encountered any issues while using Entrata

Review Source

RJ

Ranica J.  
Property Manager  
Real Estate  
Used the software for: 2+ years

### "Apartment Manager Review"

October 25, 2022

5.0

It was easy to learn and easy to use software.

Pros

Personally I managed 7 properties and it was so easy to navigate between them, they were all in one place. Resident portal was user friendly, all my resident switched to online rent payment.

Cons

The only problem I had was resident communication, sometimes the emails would reach me 24 hours after tenants submission.

Review Source

VE

Victoria E.  
Leasing Manager  
Hospitality  
Used the software for: 2+ years

### "Entrata Review 5280"

April 10, 2023

5.0

Pros

The dashboard quicklinks are super useful.

Cons

Sometimes entrata crashes, but it usually comes back within a reasonable time.

Review Source

BK

Bill K.  
Supervisor  
Computer & Network Security  
Used the software for: 1-2 years

### "Ttt"

August 4, 2023

5.0

Pros

Easy to use good information. Good platform

Cons

Calls center. Calls to slow locks up sometimes

Review Source

rP

rochelle P.  
assistant manager  
Real Estate  
Used the software for: 2+ years

### "overall good system "

August 2, 2022

4.0

overall the system is good, i just wish it worked better more consistently.

Pros

i do appreciate the user friendly system

Cons

what i like least is the functionality, there are a lot of glitches that happen very often and customer support is less than helpful most times especially when its an urgent situation. It can take weeks to resolve at times.

Switched from

[One.site](https://www.capterra.com/p/248721/Onesite/)

company change

Review Source

JJ

Jonny J.  
Leasing and Marketing Manager  
Real Estate  
Used the software for: 2+ years

### "Entrata is extremely Helpful"

September 27, 2022

5.0

Using entrata has been fairly user friendly. I do think it is a helpful service.

Pros

I like that finding the information for what is needed has been made a lot easier in the past year.

Cons

I wish that when we were looking to solidate specific information there would be an option to do so.

Review Source

AD

Aminata D.  
Leasing Associate  
Commercial Real Estate  
Used the software for: 6-12 months

### "Easy to Use"

March 31, 2023

5.0

Pros

It wasn't hard for me the manage entrata when I first started working for the property management company I work for.

Cons

I don't like that I can't assign leads to myself that I have previously contacted

Review Source

GW

Garrett W.  
Leasing Proffessional  
Real Estate  
Used the software for: 2+ years

### "Easy, convenient lead management software"

March 31, 2023

4.0

Pros

It is very easy to track leads through the leasing process and follow up with prospects. It also allows for us to implement our paperless policy more effectively by providing the tools to document resident files in the cloud.

Cons

Every online service can have outages but it would be nice to see more communications with affected offices when an outage or system downtime is detected.

Review Source

MW

Maddie W.  
Leasing and Marketing Manager  
Real Estate  
Used the software for: 2+ years

### "Entrata - Student Living"

May 21, 2019

4.0

Overall, entrata does have some glitches but they are minor. I would definitely choose to use entrata over any other property management program. The benefits and ease of use with entrata cannot be matched.

Pros

I like Entrata mainly because of the dashboard. The dashboard makes it super convenient to see everything that needs to be done and any tasks that are outstanding. Also, the bulk unit assignment board is the greatest thing when you are roommates matching people and assigning apartments.

Cons

One thing I dislike about entrata is that sometimes there are random bugs and glitches. Some things are easily resolved an others take forever to be fixed. I've had multiple problems with entrata saying that two applicants have the same email address (which halts the entire application process) when in fact no one has the same email.

Review Source

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