# Page 12 | Entrata Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Entrata the right Lease Management solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/20372/Entrata/reviews

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Entrata

4.6 (444)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 12 - Reviews of Entrata

## Showing most helpful reviews

Showing 276-300 of 444 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BF

Barbara F.  
Community Manager  
Real Estate  
Used the software for: 2+ years

### "Mixed bag"

November 7, 2022

4.0

Pros

Entrata allows tracking of daily tasks with a variety of customizations to best suit the profile to the user/company.

Cons

Constant glitches and automated "updates" cause a lot of havoc and wasted time on solving. Input tickets are only sporadically answered same day - one issue was loaded in December and is still not resolved (the following December).

Review Source

LP

Liliana P.  
Property Manager  
Real Estate  
Used the software for: 2+ years

### "Entrata"

August 2, 2022

5.0

Great for property management

Pros

Computer friendly easy to use. tabs easy to use

Cons

multiple users it slows it down. training videos can be better

Switched from

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

Upper management

Review Source

MI

Marci I.  
Leasing Intern  
Real Estate  
Used the software for: 6-12 months

### "Entrata User "

October 4, 2022

5.0

I have been using Entrata for leasing since December 2021 and overall, I have enjoyed my experience. The software was easy to use and allowed for me to adjust into my position quickly.

Pros

This Software allows for me to affectively assist residents in a timely manner and fashion.

Cons

Although the alerts are helpful, they can pile up on my screen when there are too many.

Review Source

DT

Diane T.  
Regional Manager  
Accounting  
Used the software for: 2+ years

### "Best software out there"

October 4, 2022

5.0

Entrata has made the work day much less stressful. Entrata is very friendly to teach new employee how to use the software.

Pros

I love that Entrata has figured out to post money without having to put all the numbers in off the money orders.

Cons

The fact that you can't always refresh a page to update changes. Most you have to log out and back in.

Review Source

VR

Verified Reviewer  
Director of Investor Relations and Human Resources  
Real Estate  
Used the software for: 1-2 years

### "Great experience so far"

October 17, 2018

4.0

We've saved a lot of money internally and team has been very supportive!

Pros

I have been using Entrata for over a year now on our apt complexes. The best part is its user friendliness.. especially for leasing staff and residents, it is super easy to follow which reduces our training efforts when new employees join, and also makes it easier for residents to keep in touch via res portal

Cons

The issue is that because it's still new, there are bugs in the system - for example reports not being generated in enough unique combinations of factors.

Review Source

JW

Jennifer W.  
Assistant Property Manager  
Management Consulting  
Used the software for: 2+ years

### "Great system to use"

March 31, 2023

5.0

Pros

Everything (posting money is easier with Entrata)

Cons

Application Process is what I least like.

Review Source

BB

Bernard B.  
Maintenance Technician  
Real Estate  
Used the software for: 1-2 years

### "Maintenance workorders "

July 28, 2023

5.0

Pros

Great for maintenance to see what the issue is before I go out on call. Also can see if I have permission to enter or if pets are present.

Cons

The priorities being high enough to go to work on off days.

Review Source

KJ

Keith J.  
Senior Leasing Proffesional  
Real Estate  
Used the software for: 2+ years

### "Good operational management tool"

January 25, 2021

5.0

i enjoy using the software. it is very useful. we have been noticing a high volume of user related issues on the resident end of the platform. We would like for the help desk to be more responsive to resident issues. often times the resident is directed back to the property level for assistance. we spend various time weekly attempting to troubleshoot resident issues that should be solved on the customer support end to assist the resident

Pros

simplified solution for our daily operational needs

Cons

the software can present challenges in our daily usage at times. some of the issues might be permission based related features also

Switched from

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

ownership change

Review Source

TS

Tiffany S.  
Property manager  
Management Consulting  
Used the software for: Less than 6 months

### "Tiffany Seale Entrata review"

March 31, 2023

5.0

Pros

Very user friendly and the Submit Support Ticket feature is amazing. The Entrata Core team is very responsive and their use of photos and training videos makes learning the system very easy

Cons

When a resident is up for renewal and has rentable items like storage or parking, then the property manager needs to put the rentable items On Notice, then Move Out the rentable item, then Move In the rentable item again for the charges to post properly on their ledger. This is very redundant.

Switched from

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

New management company used Entrata rather than Yardi. I much prefer Entrata.

Review Source

Eugene M.  
Assistant Property Manager  
Real Estate  
Used the software for: 6-12 months

### "Switched from ResMan!"

November 12, 2019

4.0

The system is much more user friendly than our previously used software - it allows for our day-to-day operations to run consistently smooth.

Pros

Dashboard home screen allows us to track important activity + highlights action items. Ability to send leases & other documents directly through the system to be signed.

Cons

Several glitches have come up, many including email issues (BCC recipients not receiving communication, residents unable to respond to email relay, etc.)

Switched from

[ResMan](https://www.capterra.com/p/135182/ResMan/)

Company switched

Review Source

NC

Nilsa C.  
Property Manager  
Computer Software  
Used the software for: 6-12 months

### "EXCELLENT"

November 27, 2023

5.0

Since I ahave been working in this field property management in this communit,Entrata has become very useful to be able to do my work.

Pros

Easy to use.Very helpful.I love to doing my job in entrata.Very fast and entertaining .Nothing

Cons

The only thing I don't like about Entrata is when the power goes out,I'm left without a computer and I can't do my work and it takes a few days to fix it.

Review Source

cH

cynthia H.  
concierge leasing  
Public Relations and Communications  
Used the software for: 1-2 years

### "entrata for the fountains"

November 20, 2023

5.0

helps me on a daily basis with leasing app and rent apps with residents

Pros

ease of use and versatility for day to day activies

Cons

the need for having to change my password so often

Review Source

LM

Lauren M.  
Marketing Director  
Marketing and Advertising  
Used the software for: 2+ years

### "Good Product"

August 4, 2022

4.0

Customer service is great, lead management is great and they are evolving quickly.

Pros

Reporting is a great feature and mass messaging

Cons

There are some glitches they are working through. Reoccurring messages should be tweaked for renewals.

Review Source

Lauren G.  
National Director, Marketing  
Real Estate  
Used the software for: 2+ years

### "User Friendliness and Market Leaders"

January 4, 2022

4.0

It has been a pleasure all around. I love working with Entrata.

Pros

Entrata works hard to stay cutting-edge in the multifamily industry while focusing on the user experience for everyone involved, not just residents!

Cons

There are still some glitches in the system but Entrata works hard to be responsive and resolve those glitches where possible.

Alternatives considered

[RealPage](https://www.capterra.com/p/183247/Real-Page/)

Review Source

ML

Michelle L.  
Accounts Payable Clerk  
Public Relations and Communications  
Used the software for: 2+ years

### "entrata is an easy system to work on "

February 23, 2024

5.0

been working using Entrata 18 plus years and have had good luck using very user friendly system

Pros

the easy learning been working on this program 18 plus years

Cons

I really have nothing bad to say about the system

Review Source

KJ

Kelley J.  
Manager of Multifamily Operations and Training  
Real Estate  
Used the software for: 2+ years

### "Entrata Review"

August 8, 2022

5.0

I am one of Entrata's biggest fans! The software and support are hands down the best. All the products rolled up in one system vs using several others and having a million log ins.

Pros

The ease of use and the monthly updates.

Cons

Previously (prior to new reporting) Reporting was overwhelming

Reason for choosing Entrata

I was familiar with working with Entrata from a previous company.

Review Source

NN

Natasha N.  
Community Manager  
Real Estate  
Used the software for: 1-2 years

### "Entrata Is Great"

July 27, 2023

5.0

I have had a very good experience and no issues on my end and I am very satisfied.

Pros

Very user friendly and customer service is phenomenal.

Cons

That if I renew a resident in bulk edit and not in the renewals section in the dashboard, those residents cant be deleted on that list.

Review Source

JM

Jessee M.  
Senior Leasing Consultant  
Real Estate  
Used the software for: 2+ years

### "Great Platform for Leasing"

October 11, 2022

5.0

Entrata, overall, is definitely the best platform I have used in the Leasing industry over the past 8 years.

Pros

Entrata makes it easy to keep up to date on leads as well knowing availability quickly

Cons

Not always easy to navigate when it comes to application process.

Review Source

LE

Lou E.  
Maintenance supervisor  
Commercial Real Estate  
Used the software for: 6-12 months

### "Work orders"

March 4, 2024

4.0

Only have been using it for a year but now it seems good

Pros

Being able to see and track work orders,also the option to allow the resident to see the work order as well

Cons

Seems like too much stimulus at times, a lot of info for someone without good computer skills

Review Source

HF

Heather F.  
Community Manager  
Real Estate  
Used the software for: 6-12 months

### "Legado de Ravel - Entrata Review! "

November 15, 2023

5.0

Pros

I love how it is very user friendly and you read it like a book! Left to right!

Cons

Limited access to certain things like posting a response to an Entrata review.

Review Source

SN

Shehani N.  
Leasing Consultant  
Real Estate  
Used the software for: 1-2 years

### "Easy To Use & Functional"

March 8, 2024

5.0

Pros

I love that entrata has features that allow us to easily navigate sending a lease and keeping up with our leads. It is very functional and easy to navigate, and to train for.

Cons

I don't like how sometimes the notes to not save.

Review Source

JS

Joseph S.  
Accounts Receivable Associate  
Real Estate  
Used the software for: 1-2 years

### "Entrata in Real Estate"

August 8, 2022

4.0

Very simple and straight forward. Not so complicated to use.

Pros

Easy to use. Straight forward. Open to customize.

Cons

There are opportunities need to be developed such as more features and more options

Switched from

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

Cost efficiency and management decision

Review Source

JM

Jason M.  
Maintenance Technician  
Real Estate  
Used the software for: 1-2 years

### "Work orders are a breeze "

November 11, 2023

4.0

Pros

The ability for tenants to place their own work orders into the system is outstanding. It makes it very easy to assign and track all of the work orders on the property.

Cons

The drop down options could have a few more choices to be a bit more specific.

Review Source

DW

Darin W.  
Maintenance Supervisor  
Real Estate  
Used the software for: 6-12 months

### "Amazing Capabilities"

April 10, 2023

4.0

For my day to day tracking of work orders this software is very easy and intuitive to use. I wish I had more training to allow me to use the power this database has to track and pull information that I could use to order parts and see trends in my maintenance repairs.

Pros

The fact that I can see work orders at home on weekends.

Cons

I think that the lack of training I've received doesn't allow me to use Entrata to the extent I could.

Switched from

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

New job

Review Source

JI

Janelle I.  
Assistant Community Manager  
Real Estate  
Used the software for: 6-12 months

### "5/5 "

March 31, 2023

5.0

Pros

Very easy to use, the support team is super helpful and responsive to support tickets.

Cons

nothing comes to mind. I do wish I had more permissions, but this is more of an issue with my company

Review Source

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