# Page 13 | Entrata Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Entrata the right Lease Management solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/20372/Entrata/reviews

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Entrata

4.6 (444)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 13 - Reviews of Entrata

## Showing most helpful reviews

Showing 301-325 of 444 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KP

Katie P.  
Leasing Professional  
Real Estate  
Used the software for: 2+ years

### "Entrata"

April 5, 2023

5.0

Pros

Having worked both for Entrata and as an Entrata user, I have found the system to be extremely user friendly on both sides of property management.

Cons

I do wish that support was a bit better on following up about certain things, mainly the timeline of how long it takes to get something resolved.

Review Source

MM

Matthew M.  
Leasing Agent  
Real Estate  
Used the software for: 2+ years

### "Entrata Review"

November 3, 2022

5.0

Pros

It is a very user friendly software. It allows me to connect with prospects, and manage leads easily and efficiently.

Cons

Sometimes the payment portion of the software is glitchy and the users cannot pay online. It is also sometimes tough when adding on a lead to an existing application.

Review Source

NH

Novie H.  
Facilities manager  
Facilities Services  
Used the software for: 1-2 years

### "In depth reports"

November 3, 2022

5.0

Overall it seems to be quite wonderful if colleges aren't using this they need too! the in depth part of what you can see and where people are just able to track progress to show owners that look the guys are working they are doing as much as they can here are the numbers, could we please hire another person.

Pros

finding expenditures on apartments, remodeling, make readies, repeat work orders on same unit.

Cons

the app for techs to use, you either need mobile or desktop version. The actual app when screen goes dark it messes with time on the work order which then messes up the reporting. so once that is fixed alll in all a great product

Review Source

EL

Eagles L.  
Property Manager  
Real Estate  
Used the software for: 1-2 years

### "Great implementation for a progressive change"

February 28, 2024

4.0

Pros

Ease of use, user-friendly, attractive interface

Cons

Occasional bug at the beginning of the month

Review Source

JS

Jonathan S.  
Manager of Technology  
Real Estate  
Used the software for: 6-12 months

### "Review"

November 7, 2022

2.0

The setup looks great and demo's look smooth. However, the system is actually limited in functionality and the settings are not intuitive to learn and follow processes.

Pros

At first, the easy of use looks great, but once you start really using it, it lacks full functionality.

Cons

confusing to follow steps to make updates. Both limited functionality and conflicting setting make using the system difficult for admin/support people.

Reason for choosing Entrata

Senior Management made the decision, not me.

Review Source

LD

Lucus D.  
Property Manager  
Hospitality  
Used the software for: 2+ years

### "10/25/2022"

October 25, 2022

4.0

Very good

Pros

System is easy to use, but at times there are too many hidden areas.

Cons

The Entrata system is very user friendly to utilize.

Review Source

KV

Krissy V.  
Assistant Property Manager  
Real Estate  
Used the software for: 1-2 years

### "Access Entrada on the Go!"

October 22, 2019

5.0

I have used Entrata in the multifamily industry.

Pros

The best thing about Entrada that puts it above many other property management softwares available is its accessibility. You can access Entrada on the go- ranging from a laptop, to tablet, to even your smart phone. It is a fantastic tool when you are out of the office, and need to complete tasks away from your desk.

Cons

My biggest critique for Entrata would be to step up on their marketing game. What they have to offer is an incredible service, which I believe many more companies would benefit from. Unfortunately, most of the property managers I know use other software such as Yardi.

Review Source

TR

Tia R.  
Associate Community Manager  
Real Estate  
Used the software for: 6-12 months

### "Easy"

April 6, 2023

5.0

I find it very easy to navigate. If I ever have issues or questions, they are answered and/or solved quickly.

Pros

It is very user friendly. I have used several other softwares that were not user friendly.

Cons

I am not sure there is something I don't like about it yet.

Review Source

RH

Robert H.  
MAINTENANCE  
Facilities Services  
Used the software for: 1-2 years

### "Works Great"

August 2, 2023

5.0

Pros

honestly it doesn't crash and is really user friendly

Cons

I don't have anything negative to say about this product

Review Source

SK

Shaun K.  
Property Manager  
Real Estate  
Used the software for: 2+ years

### "Great Product"

September 27, 2022

5.0

I love the product, I have used it for 5 years and have used it.

Pros

Easy to Use - Intuitive Programing - I love that you can use the software and learning it quickly.

Cons

I do wish that it was a bit easier to create your own reports and speed is an issue.

Review Source

BF

Brynna F.  
Leasing Assistant  
Real Estate  
Used the software for: 1-2 years

### "I would recommend Entrada for any property management company!"

February 28, 2024

4.0

Pros

It’s a pretty user friendly system. All of the tabs are laid out and very easy to see/use.

Cons

It often doesn’t recognize all activities put in and will keep profiles in the leads tab when we already talked to them that day. It also allows people to make duplicate profiles.

Review Source

bB

brenda B.  
Property Manager  
Commercial Real Estate  
Used the software for: 6-12 months

### "Over all i like Entrata and still learning "

April 3, 2023

5.0

good

Pros

that everything is all in the program and there is so much that can be learned from the system

Cons

still learning the process from onesite to entrata and there is a lot to learn

Review Source

VR

Verified Reviewer  
President/CEO  
  
Used the software for: 2+ years

### "I like Entrata enough. It is a step up from previous programs"

February 7, 2018

4.0

Easy to manage residents

Pros

the ease of use. GUI is very user-friendly. Love that the software is online. Feature integration is quick and easy

Cons

Frequent changes can sometimes remove great features to make other features work. Changes can also take away from ease of use.

Review Source

AC

Alexis C.  
Leasing Consultant  
Real Estate  
Used the software for: 1-2 years

### "Requesting a few more features"

October 25, 2022

5.0

Pros

I do like that the software is pretty easy to use and navigate and covers a lot of bases regarding leasing/ property management.

Cons

I feel like this product needs a couple more features in order to really simplify what we do on the leasing end. Having the option to manually color-code or add notes to the homes that are listed on the wait list would help us to more easily identify certain homes that are showing as available but are not quite ready for move in due to different circumstances.

Review Source

DW

Dawn W.  
HOA Manager  
Real Estate  
Used the software for: 2+ years

### "Entrata at Dobler"

December 18, 2019

4.0

At first it was pretty horrible. Once the company started having more people involved and \[SENSITIVE CONTENT HIDDEN\] stepped in as our point person, things started going smoothly.

Pros

I used Entrata software at Dobler for years and was pleased with the change (\[SENSITIVE CONTENT HIDDEN\] was excellent as our point person.) and the accommodation for the company.

Cons

Unless you have an IT person in the company working on Entrata all the time, all updates can be frustrating.

Switched from

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

Yardi had lack of support

Review Source

CL

CeAnn L.  
Leasing Agent  
Real Estate  
Used the software for: 6-12 months

### "Entrata Is Great!"

November 21, 2023

5.0

Pros

I like that I'm able to process applications and resident matters all on one software application.

Cons

Nothing, love it! Anytime I don't know something the Entrata Team is just a phone call away.

Review Source

CS

Cheree S.  
Property Manager  
Real Estate  
Used the software for: 1-2 years

### "Entrata versus Other Software"

May 24, 2024

5.0

Pros

Entrata is very user friendly. Also, if you ever have issues, it is very easy to speak to customer support. They actually answer the phone.

Cons

I have not found any cons since I started using Entrata.

Review Source

MB

Michael B.  
CFO  
Real Estate  
Used the software for: 2+ years

### "Comments"

November 3, 2022

4.0

Very positive overall with some hiccups.

Pros

The program is very simple to use and easy to implement for onboarding purposes.

Cons

Self-service reporting formats would be a big plus. Ultimately the reports are the only connection owners have with the software so being able to create our own report format would be very useful.

Alternatives considered

[MRI Energy](https://www.capterra.com/p/275239/eSight/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

Reason for choosing Entrata

Simplicity

Review Source

JK

Jamie K.  
Leasing Manager  
Commercial Real Estate  
Used the software for: 6-12 months

### "Easy, understandable, great service"

March 31, 2023

5.0

As someone new to my field, Entrata has been an amazing tool to help learn the in-and-out of leasing and property management.

Pros

You can generate many kinds or reports to help you track different aspects of the business.

Cons

Some functions I have not mastered yet. Guarantor signings and fixing small errors on a lease are complicated.

Review Source

EW

Earica W.  
Experience Team Member  
Real Estate  
Used the software for: 6-12 months

### "Entrata Experience"

March 31, 2023

4.0

Ease of navigating once you learn the system.

Pros

Easier than other programs to navigate, and able to assist residents with using it also.

Cons

Unable to see current occupancy or preleased as a full-time person, some of the programs should be easier accessible.

Review Source

KB

Kristine B.  
Property Manager  
Real Estate  
Used the software for: 2+ years

### "its better than most"

November 7, 2022

5.0

Pros

The ease of use for residents is nice, and they can contact the system directly for assistance

Cons

it is not intuitive, there are features that require a maze of unrelated places to go to complete a task

Review Source

EW

Erik W.  
Business Manager  
Real Estate  
Used the software for: 1-2 years

### "Best Software for Property Lead Management"

May 29, 2019

5.0

Top choice for lead management software and wish I could have it back so that I could stop wasting so much time with managing prospects.

Pros

My main exposure to Entreat is ARW (Alliance Resident Works). Oh how I wish we did not make the switch to a different lead management software. I could manage lead and go through follow-ups so much faster than now. It was easy to control and navigate once you got the hold of it and was extremely responsive and fast.

Cons

That the dispute with Yardi forced us to go with another lead management software. I just want you back! Besides that, the only thing that may have been nice is to have auto follow-ups instead of having to do it manually. There's a lot of lazy people and would just wait for the lead to pop up as unresponded later than desired; at least for my team

Review Source

AB

Amber B.  
Property Manager  
Commercial Real Estate  
Used the software for: 6-12 months

### "Love it"

August 8, 2022

5.0

Great

Pros

Honestly everything is just wonderful. Would highly recommend

Cons

Sometimes when trying to renew a current resident who was not initially ran in Entrata can be challenging

Switched from

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

Company decision

Review Source

BL

Breyonce L.  
Leasing Professional  
Real Estate  
Used the software for: 1-2 years

### "Entrata Review"

November 20, 2023

5.0

Pros

My main pro about Entrata is it's very user friendly. Learning Entrata has been the easiest property management site to use by far.

Cons

My main con in regards to Entrata is that it will not allow you to have access to past residents or their accounts/ledger. It will sometimes but more than likely it will not give any information which can cause issues when looking back through data.

Review Source

VR

Verified Reviewer  
General Manager  
  
Used the software for: 2+ years

### "Primary software used for business"

December 11, 2017

5.0

Pros

Ease of use, logical to use, with everything labeled clearly. Continuously being updated to add new features

Cons

Sometimes reports take an unnecessarily long time to generate. Issues happen randomly despite doing the same tasks.

Review Source

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