# Page 17 | Entrata Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Entrata the right Lease Management solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/20372/Entrata/reviews

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Entrata

4.6 (444)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 17 - Reviews of Entrata

## Showing most helpful reviews

Showing 401-425 of 444 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NS

Nancy S.  
Concierge  
Commercial Real Estate  
Used the software for: 6-12 months

### "Entrata obtains all the information required from a Tenant. To confirm identity, contract information, and rental."

November 26, 2023

5.0

Its very easy to learn and navigate through the different options of tenant's information. It facilitates that information and documents required.

Pros

I like that its easy to enter a work order. It provides all the possibilities you don't have to guess. I like that I can request a work order for a tenant and follow its progress.

Cons

When I enter the apartment number if you don't enter it exactly the right numbers with the 0 included it does not let you go any further on the work order.

Review Source

TT

Talia T.  
Leasing Agent  
Hospitality  
Used the software for: 2+ years

### "Awesome Experience"

December 18, 2019

5.0

I highly recommend it to any staff dealing with on-site residents!

Pros

I like that it was esthetically pleasing and you can easily get the information you need.

Cons

I did not like the report options. pulling reports were way too confusing

Review Source

MR

Michael R.  
Assistant Community Manager  
Real Estate  
Used the software for: Less than 6 months

### "Entrata User Review"

August 2, 2022

5.0

Very pleased; I have used OneSite & Yardi and Entrata is the best product I have had experience with.

Pros

Entrata is the most user-friendly software program I have used in Property Management. Keeping up with the required documents for our leases has been fairly simple with this program.

Cons

I am very pleased with Entrata and do not have any recommendations for improvement at this time.

Review Source

SM

Sierr M.  
Leasing Specialist  
Real Estate  
Used the software for: 6-12 months

### " Entrata"

October 25, 2022

5.0

Great!

Pros

Clean and easy interface. Everything is organized and concise.

Cons

Uploading pictures to email could use an update

Review Source

RC

Rae C.  
Assistant Manager  
Hospitality  
Used the software for: 2+ years

### "EntrATA"

March 15, 2019

5.0

Pros

I love how easily it stores all the information that I need for my residents. It is also very easy to navigate.

Cons

I do not enjoy how sometimes the software does not sync well with Yardi.

Review Source

LO

Les O.  
Service Manager  
Real Estate  
Used the software for: 6-12 months

### "Thumbs up!"

August 4, 2023

5.0

Being not a "tech savvy" person, it was incredibly easy to use

Pros

Maintenance aspect, very easy to use, integrated very well.

Cons

Being "old school" I was hesitant about the integration, it went fine.

Review Source

GB

Grace B.  
Business Administrator  
Real Estate  
Used the software for: 1-2 years

### "Easy to Use Once You Adapt to the Layout"

October 3, 2022

5.0

Pros

\- Very structured, easy to navigate and locate what you are looking for. - Helpful reports

Cons

\- Can be difficult to learn in the beginning - Sometimes it is hard to figure out what information is pulling into a report

Review Source

LY

Laura Y.  
Service Supervisor  
Real Estate  
Used the software for: 6-12 months

### "Entrata experience "

July 26, 2023

4.0

successful

Pros

ease of use, organization, and attention to detail

Cons

timers on work orders and the occasional lag in updates

Review Source

VA

Victoria A.  
Bookkeeper  
  
Used the software for: 2+ years

### "It wants to be user-friendly but it fails with glitchy software"

March 19, 2018

3.0

Ease of management. I can view information pretty easily. The reports are useful. As well as message center's ability to communicate with our large community.

Pros

There's a lot of information available to work with. I can run reports and add notes pretty easily.

Cons

Glitches. I have to put in a support ticket about once a month, which has vastly improved from the once a week in previous years.

Review Source

DW

Danielle W.  
Assistant Community Manager  
Human Resources  
Used the software for: 1-2 years

### "Great Property Management Software"

October 25, 2022

5.0

Pros

It has a ton of features that add to the functionality.

Cons

At times it can be a little confusing to navigate with so many details across several tabs and sections

Review Source

VR

Verified Reviewer  
Sales Manager  
Real Estate  
Used the software for: 1-2 years

### "Entrata"

December 3, 2019

5.0

We became much more efficient in our interactions with tenants.

Pros

What a great property management software. It was very easy to collect rent payment and respond to tenant concerns

Cons

There were outages every now and again that made it difficult for us to communicate with prospective tenants.

Review Source

MB

Morgan B.  
Leasing Consultant  
Real Estate  
Used the software for: 1-2 years

### "Leasing Consultant Review"

October 4, 2022

5.0

I love entrata it is very easy to use.

Pros

I think it is very easy to use and has a lot of clarity when it comes to how to access things.

Cons

I think sometimes billing is difficult to see along with ledgers.

Review Source

GN

G. N.  
Executive Assitant  
Investment Management  
Used the software for: 2+ years

### "Entrada makes leasing and resident retention a breeze!"

August 10, 2018

4.0

Pros

Having a software program that makes connecting to residents and applicants is great for on-site management. You are able to email multiple residents and sort by building, property wide or balance due. It helps save paper for those times when property wide notices need to be distributed, instead of walking door to door.

Cons

I wish there was a way to select the back button and go back to where you left off. For example, if I am sending a letter to apartment 220 and need to go back and select apartment 221, the system takes you back to apartment 100 and then you have to scroll down to where you left off. This becomes time consuming. Especially during lease audits.

Review Source

JB

Janice B.  
Assistant Manager  
Real Estate  
Used the software for: 6-12 months

### "Ease of use and accesssiblity"

October 11, 2022

3.0

somewhat stressful

Pros

The ease to post the rent in entrata to the residents account and find and correct posting errors

Cons

the difficult to do renewals manually if it has already been sent electronically to the resident and they at a later date decide to come in and sign it manually the steps to get it uploaded is time consuming

Switched from

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

The management company chose to and then the company sold and the new management company had just switched to Entrata

Review Source

AM

Auntuell M.  
General Manager  
Real Estate  
Used the software for: 2+ years

### "Great platform service for student housing."

December 11, 2017

5.0

An all around useful product in the student housing arena.

Pros

Ease of use and functions, I believe any student housing company in need of a total all around leasing product should use this one.

Cons

a la carte style functions , I think depending on what the company selects will determine the usefulness of this product.

Review Source

JR

Julia R.  
Marketing/Leasing Manager  
Real Estate  
Used the software for: 1-2 years

### "Entrata Review"

August 30, 2022

4.0

Positive

Pros

It is helpful for keeping all information in one place.

Cons

Some features are not intuitive and it is hard to figure out how to do some tasks.

Review Source

KC

Krysanne C.  
Leasing Agent  
  
Used the software for: 2+ years

### "I enjoy using Entrata for leasing."

March 1, 2018

5.0

Pros

It makes keeping track of residents and leads easy. It also had a great mail/package system which made sorting packages a lot easier than by paper.

Cons

The updates aren't always helpful, for example, they updated the lead entry form. I now cannot add a note while inputting a new lead's information.

Review Source

KJ

Kyle J.  
Assistant General Manager  
Real Estate  
Used the software for: 1-2 years

### "What a time saver!"

August 8, 2022

4.0

Pros

Entrata adds efficiency to my everyday activities

Cons

The BUA function would be much more effective with an algorithmic matching option.

Review Source

DB

Dallas B.  
maintenance supervisor  
Real Estate  
Used the software for: 1-2 years

### "123"

October 6, 2022

5.0

Pros

the program is easy to use and quick to learn

Cons

I did not know how to change the date on a work order to a previcous date

Review Source

NH

Nichole H.  
Leasing Agent  
  
Used the software for: 1-2 years

### "I use Entrata everyday for work!"

March 8, 2018

4.0

Pros

I love that entrata is user friendly and very organized. It is easy to find any reports you need on this program. It is very easy to follow up with your leads and sign leases using this program.

Cons

I dislike the updates that Entrata creates. Entrata will remove vital aspects of the program that benefit your company because they are trying to be more innovative and consequently it creates more work for the user.

Review Source

JL

Jeff L.  
Maintenance supervisor  
Hospitality  
Used the software for: Less than 6 months

### "Spring 2023"

April 8, 2023

5.0

Pros

The transfer over to Entrada seemed easy. It is easy to use and user friendly.

Cons

Have to make sure you are focused on your property only not another one so you get the best results from searches.

Switched from

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

Company switched

Review Source

JS

Jessica S.  
LM  
  
Used the software for: 2+ years

### "Entrata as a lease tracker"

April 6, 2018

3.0

Pros

Entrata keeps all of your leasing information in one place making it easy to find any and all resident information you may need

Cons

Customer support is less than helpful. If something is not working properly they generally say they are unable to fix it.

Review Source

NA

Naji A.  
Leasing Agent  
  
Used the software for: 2+ years

### "Very slow."

December 21, 2017

2.0

Pros

I like that it displays all prospects in one area and that it allows me to filter and sort prospects based of a variety of categories.

Cons

The main issue I experience when using Entrata is the speed of the software. Loading times are very long.

Review Source

AH

Andrew H.  
maintenance tech  
Commercial Real Estate  
Used the software for: 6-12 months

### "Making work easier"

August 25, 2018

5.0

Over all the software is great, it makes my job far easier than it would be without it. I have worked in property maintenance before and this is much better than what I used there.

Pros

I like this software a lot, it makes my job much easier than it would be without it. The Software is very easy to use and it will send me updates through out the day of work orders that need done.

Cons

There is not much to dislike, it is by far better than any other software that I have used like it. However it could always be improved and I would need to use it for a while before I could give in depth feedback.

Review Source

MB

Molly B.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "Best in the Biz"

July 23, 2019

5.0

We used to use Lease Hawk and Relate 24/7 for our EBlasts and phone call recordings. I love that Entrata has everything in one place. It's so easy to use!

Pros

Easy to use, combining different software concepts into 1. (Mass Emails, Placements, Screening, Etc.)

Cons

I wish you could type in multiple units into a mass Eblast instead of clicking check boxes. I can see how this is easier for some. I wish there was an easier way to review someone's total billing for any status than going into the tab for Scheduled Charges

Switched from

[RealPage](https://www.capterra.com/p/183247/Real-Page/)

More efficient and modern

Review Source

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