# Page 2 | Entrata Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Entrata the right Real Estate Property Management solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/20372/Entrata/reviews --- Entrata 4.6 (444) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Page 2 - Reviews of Entrata ## Showing most helpful reviews Showing 26-50 of 444 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DG Denise G. Assistant Property Manager Real Estate Used the software for: 2+ years ### "Love/Dislike Relationship with Entrata" December 2, 2025 4.0 It has been challenging at times to learn the "ways of Entrata," as I have used and loved OneSite for many years before starting with Entrata at this company. Pros There are few things I truly do like about Entrata. The dashboard, by far, is the best though. I like the way it shows me my day and when I click on each tab, gets me what I need to clear it. Cons The click-throughs to get to one report or tab and the new renewal generator. NO THANKS. I also cannot stand when you go to look at a renewal or anything now on a resident's main tab and it makes you have to "close" out to get back to the beginning. Noooo. Just no. Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Not 100% sure, I didn't work for this company at the time. Review Source AT AHMEDRAZA T. Senior Accountant Accounting Used the software for: 2+ years ### "Comprehensive and Reliable Property Management Solution." December 2, 2025 5.0 My overall experience with Entrata has been excellent. It has streamlined property and lease management, improved operational efficiency, and provided strong security for sensitive data. The intuitive interface and responsive customer support make it easy to use. Entrata has truly added value to our business and helped us grow. Pros I really like how user-friendly and intuitive Entrata is. The navigation is smooth, and it makes managing leases and properties very simple. The platform combines multiple features in one place, which saves a lot of time and effort. I also appreciate the strong security measures and the responsive customer support team—they’re always quick to help. Overall, it’s a reliable solution that adds great value for property management. Cons While Entrata is a powerful platform, the initial setup and learning curve can feel a bit overwhelming due to the wide range of features. It takes some time to get fully comfortable with all the tools. However, once you get used to it, the system works seamlessly. Review Source BM Breyden M. Operations Support Admin Real Estate Used the software for: 1-2 years ### "Centralized Management Made Easier" December 15, 2025 5.0 Overall, Entrata is a powerful tool for property management administration, particularly for teams that manage multiple units and require centralized access to leasing, payments, and reporting. While there’s a learning curve for advanced features, the platform ultimately streamlines day-to-day operations and improves workflow efficiency. Pros As an administrative user, Entrata provides a comprehensive platform for property management, combining leasing, payments, and reporting in a single system. The dashboard is fairly intuitive, making it relatively easy to navigate between resident accounts, maintenance requests, and financial reporting. The system excels in streamlining workflows like generating leases, processing renewals, and tracking payments. Reporting tools are robust, allowing admins to pull detailed financial and operational data efficiently. The integration of modules like maintenance, resident portals, and communication tools adds convenience and reduces the need for multiple platforms. Cons There are some challenges. Performance can lag when handling large batches of data, and occasional system crashes require reloading or contacting support. Certain features, such as bulk updates or custom reporting, can be less intuitive and may require training or trial and error to fully utilize. Support is generally responsive, but resolution times can vary depending on the issue’s complexity. Switched from [RealPage](https://www.capterra.com/p/183247/Real-Page/) Conditions and processes that were set up before I joined. Review Source NJ Nick J. Director of Accounting Real Estate Used the software for: 1-2 years ### "Entrata 2 years in" July 23, 2025 5.0 Overall very happy with Entrata. The reports and ledgers are easy to understand and follow. I have been able to save a lot of time with the various reports they allow to be uploaded with a csv! Pros I like how easy it is to use once all of our information is integrated. It's great at keeping us organized. Happy to see that there continues to be improvements from the software. Being able to import csv files is also a BIG deal for me, so any additional reports that allow us to do that would be great. Cons Integration is an issue sometimes. Also, it can be difficult to find which settings need to change in order to get something done. Sometimes multiple settings have to be changed before we are able to make the change we want to make. If there is a way to make it easier to identify which settings need to change in order to get something done would be great. Switched from [ResMan](https://www.capterra.com/p/135182/ResMan/) Wanted some of the better features Entrata offered. Also, Had some customer service issues with the prior software. Review Source AG Amanda G. Regional Manager Real Estate Used the software for: 2+ years ### "Entrata is hands-down the best property management software out there!" July 28, 2025 5.0 I've been a client of Entrata's since I started in this industry in 2010 - going on 16 years, and I have nothing but great things to say. I have seen so many changes, and all positive, with growth in mind. Pros This is the most customizable property management software we have seen. Instead of just providing a platform, they truly provide a partnership and listen to what clients have to say. It's intuitive and user-friendly, and their dashboard makes it easy to manage tasks for each department. Our team had their to-do list and their goal is to clear it every day. Residents have given great feedback - from being able to pay rent online, to opening work orders, signing lease documents, and seeing their files. It provides transparency that it is so important for this industry. Cons The only downside is paying for different products. With each added product, it's an added cost, which makes it difficult to sell it to owners. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Entrata It provides us with more control and gave us all of the products we were looking for in one spot. Switched from [Infor Property Management](https://www.capterra.com/p/209712/Infor-Property-Management/) Support, one-stop platform, customizable Review Source BB Beth B. Senior Administrative Manager Real Estate Used the software for: 2+ years ### "GREAT PMS Once you get the hang of it" July 22, 2025 5.0 As mentioned above, the setup was very stressful. At that time they didn't have an assigned 'reporting' person to take me by the hand and walk me through all the custom reports I needed to create. HOWEVER, now that time has passed, I'm a pro at the reporting and am VERY pleased how customizable the reports are. Our assigned product knowledge person is VERY available and super pleasant to deal with. I'll often ask her "I need a report that will give me XYZ" and she'll respond immediately with a path to get to the right report. The way reports are named took some getting used to too. Pros I absolutely LOVE their customizable reporting feature. Once you get a handle on where each column pulls from it's super easy to create all kinds of custom reports. Cons The initial setup was stressful. They needed an assigned reporting person to help you through those first few months of creating custom reports. But I think they've corrected that now. Review Source HH Heather H. Assistant Community Director Real Estate Used the software for: 1-2 years ### "Entrada Review" December 15, 2025 5.0 Over all experience has been a pleasure. Every time that I have had to call customer service has been very efficient . The system is user friendly and easy to learn. Pros Entrada is very easy to navigate. The customer service department is amazing. They are always friendly and help in a timely manner as well as follow up to make sure we are good. Cons There really is not anything I do not like about Entrada. I have always had a good experience with the system as well as customer service Switched from [OnSite](https://www.capterra.com/p/2902/OnSite/) I worked for a temp service as assistant property manager. They used onsite. So it was not my decision to make. I have used Yardee and Onsite and Entrada by far was much more efficient and user friendly. Customer service was no where near as helpful and that is if you could even get someone to answer any question one might have. Review Source AD Andrea D. Lease Renewal - Team Lead Real Estate Used the software for: 1-2 years ### "Entrata Review " December 11, 2025 5.0 So far the experience has been rocky, but working through all the processes and finding who has authorization for which , and utilizing the text enjoinment to test out theories Pros Full visability on all tasks, from Prospects to residents and renewals. It's user friendly to navigate once you understand how it works. Easy to pull dates and track data. Customers questions and concerns are all logged in the profile making for easy tracking Cons Right now all departments are working out of one " contact needed " we are finding it challenging and wishing there was a way to separate the contacts needed by department ( Leasing, Tenant Relations and Maintenance ) Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) for full visibility, start to finish hold all documents, process rent Review Source AV Amy V. Property Management Systems Administrator Real Estate Used the software for: 2+ years ### "Valued Partnership" July 23, 2025 5.0 Overall, we love Entrata and value our partnership. We provide a lot of feedback and depending on the team/product we see amazing results. The majority of workflows work great and make our teams daily tasks easier. Pros Entrata consistently works to improve their product line. Their teams are great to work with and have a great attitude. Cons Won't let you out of a product if that product is not working. Too much change in product leaders over certain products that need revamp leading to no change for needed products year after year. Alternatives considered [MRI Residential Management](https://www.capterra.com/p/226831/MRI-Residential-Management/)[RealPage](https://www.capterra.com/p/183247/Real-Page/) Reason for choosing Entrata We used MRI before and didn't like the system, updates didn't improve. Realpage was all right at the time, but we were already using Entrata for payments, etc. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Yardi 10 years ago was pushing clients one way or the other. We did not like the integrity of their company nor the way they were piecing the system together. Review Source CG Cameo G. Leasing Consultant Real Estate Used the software for: 1-2 years ### "Helpful Entrata" December 9, 2025 5.0 Overall, I like the system with Entrata, it is user friendly, especially for beginners. Great tutorials, and also self-explanatory so that I was able to click around and learn as I go very easily. Pros I like that Entrata is an organized system to keep track of incoming leads, and that we can track all communication with prospects and residents. Entrata has great security measures, so I feel safe using the system without complications. Cons I can't seem to figure out how to set up a follow up schedule with prospects. I have not yet tried to reach out to customer service, but I do believe if I did, I would get my answer. Review Source JH Juline H. Community Manager Real Estate Used the software for: 6-12 months ### "Entrata's Limited Efficiency" July 22, 2025 3.0 Entrata is helpful to manage rental communities and keep track of ledgers, service requests, and new inquiries. It is not very efficient for staying in contact with an interested renter or a resident with ongoing issues, due to the lack of adequate incoming message notifications. Pros Entrata is very helpful to manage a rental community and keep track of individual files on a digital platform. Cons The lack of notification for incoming messages from tenants and prospects. Receiving error message "no contact/lead selected" after responding directly from a contact page or received email. Having to type my signature each message instead of having a clipboard of past items sent. Switched from [Propertyware](https://www.capterra.com/p/25491/Propertyware/) I'm working for a different company who uses Entrata software. Review Source MF Michele F. Property Manager Real Estate Used the software for: 2+ years ### "Overall thumbs up" December 8, 2025 4.0 My overall experience with Entrata is favorable, it is user friendly, easy to navigate with the search buttons. Pros What I like most about Entrata is the customer service support. They are always very helpful and quick if you call in. Cons What I like least about Entrata is there are a lot of repetitive tabs, buttons, links and that documents to do not transfer with the lease transfers takes A LOT of time on our side to move over. Review Source DS Dori S. Business Manager Real Estate Used the software for: 2+ years ### "Ways to help daily users" July 28, 2025 4.0 Overall good-just some constructive criticism on some areas. I like that it help remind me of follow ups and makes move-ins easy. Pros Some task management items are very helpful. I like that it help remind me of follow ups and makes move-ins easy. Cons It needs to stop expiring renewal leases. No one wants to retype the same lease multiple times. When an applicant cancels, we shouldn't have to make a screening decision in order to refund them. They canceled! We should be able to delete notices that are not needed/accurate. The follow up needed in leads & applicants should show move in date desired & unit type desired. This help quickly find the prospect that matches with a NTV that we just received. The merge files is not helpful when a prospect has multiple guest cards under the same name. It always says no match found. GRR! Review Source VR Verified Reviewer Property Manager Real Estate Used the software for: 6-12 months ### "Simplicity and ease with every turn" July 22, 2025 5.0 I came from using Yardi and find this process much easier to navigate. Great product! I love having everything in one spot and gives me the ability to eliminate paper all together. Pros It's simple and easy to use and everything is right there at your fingertips! All of your lease documentation is in one spot. Cons Haven't found anything I didn't like yet. So far, my interactions with this product have been fantastic. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Ownership desired a more simplistic program that could do more with ease. this fit that bill. Review Source DS Diego S. Property Manager Real Estate Used the software for: 2+ years ### "Property Manager" December 16, 2025 5.0 have been using entrata for 5 plus years and would recommend, and they also have a summit that is pretty awesome they really do appreciate their customers. Pros Easy and fun to use, pretty straight forward. I like how they are always keeping up with technology. Cons Affordable part could be more user friendly, I find myself having to do my own digging, but it is still easy to use Review Source TS Tiffany S. Leasing Manager Real Estate Used the software for: 1-2 years ### "Needs some work but works well" December 2, 2025 4.0 It is a useful tool but needs some tweaks to make it easier and more user friendly. I like how you can add certain documents and if you have the approval, you can do a lot more. Pros I can keep track of leasing and write leases pretty easily. I like that it can connect to funnel and keep track of all my correspondence. Cons There is no holding section in the leads board. It would be really nice if there was a section where I could hold a lead, but not need to contact them each day. I want to be able organize the lead board in a certain way. Review Source TW Tina W. Assistant Property Manager Real Estate Used the software for: 1-2 years ### "Great Program" December 2, 2025 4.0 Overall, I have had a great experience with Entrata. It was very easy to learn coming from a different program with my last company. Pros The program is very user friendly. It is easy to navigate and to teach others to use. I came from using a different software, but had no issues with the transition. Cons I do have issues sometimes with it glitching where I will be typing an email to a resident and when I hit send it is all of a sudden in another account and giving an error about the email. Review Source SF Sonali F. Junior accountant Real Estate Used the software for: 6-12 months ### "Navigation" December 8, 2025 1.0 Not work friendly. I think can be improve. Its so hard with some reports and rec's Its takes long time when there is a difference in rec's because of can't download with highlighted once. Reports also so hard to lean. not easy at all. Pros When running reports some details can get very easily. When doing bank reconciliations can see the details of AP & AR is perfect. Cons Some reports its so complicated how to download. Even to add things to reports so complicated. Bank rec's its so easy to click another transaction when checking and balancing . Can't downland with the clicked transactions to check. So difficult to check when there is a difference. Review Source CD Clemente D. Senior Property Accountant Accounting Used the software for: 1-2 years ### "Entrata is user friendly, but still growing." February 13, 2025 4.0 Very easy to work with. If a problem arises, the ticket team is there to help to the best of their ability and in an efficient timing. Pros Very easy to use and intuitive. Corrections are very doable, and the Help desk data base is very useful for learning new processes on your own, or even requesting a meeting to clarify things. Cons There is many quality of life items missing like consistent filtering options between different reports. There is not a place where we can put customer recommendations for the development or QA team. I have had a few technical issues that the ticket team could not be resolved beside just having our only admin person make a transaction or change, which did not resolve the initial issue of someone with the proper responsibilities being able to complete a task. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) We had reporting errors that could not be resolved through several rounds of meetings with the developer teams. Review Source JR Jose R. Leasing Agent Real Estate Used the software for: 1-2 years ### "Easy to Use" December 3, 2025 5.0 Overall it has made work easier for managing my residents and making it easier to keep track of the activity that is done. Pros Easy understanding to use the system and understanding on how to manage your accounts and residents issues. Cons It can be slow from time to time but it depends mainly on the flow of traffic you generate. if its a lot its hard for it to process Review Source EC Eric C. Property Management Marketing and Advertising Used the software for: 1-2 years ### "Easy to Use and Friendly step by step assistance just a call away." December 10, 2025 5.0 Have not taken a class to use Entrata. I have learned by trial and error. It is that easy to understand. Pros It is easy to navigate. When we need assistance it does not take long to get ahold of an actual person, I love that! Cons Maybe the new updates and everyone hates when it goes down occasionally. We cant complain when everything else is so great. Review Source JW Joshua W. Operations Training Manager Real Estate Used the software for: 2+ years ### "The Best All-in-One PMS" February 10, 2025 5.0 I have used Yardi, ResMan, Appfolio, and Entrata across my career. Only Entrata offers a true unified experience across all asset classes. It allows a robust build-out for every part of your property and company operations, which other PMSs may require integrations for. There is always room for improvement, but Entrata is the best well-rounded option. Pros Entrata allows you to have all your operations in one operating system to a degree that few other systems can achieve. I am a very detail-oriented manager and I believe that the fine details are what set apart good managers, management companies, and properties. Entrata has every tool I can think of to run any kind of asset to the best standard possible. Cons On the affordable side of the system, I think the Section 8 options should be better. I want to be able to mark residents as HCV recipients and be able to run reports based on that status. I also want to be able to see a snapshot of PHA information on any given resident profile including the name of the PHA, the type of program they are enrolled in, and the housing counselor's contact information. Review Source OS Omar S. Tec mantenimiento Construction Used the software for: 1-2 years ### "Muy buena la aplicación " December 19, 2025 5.0 Muy buena experiencia en general y facil de usar ya que constantemente actualizan la aplicación y le integran cosas nuevas Pros Muy rapido y se actualiza constantemente, ofrece nuevas opciones muy comodas a la hora de trabajar con ella Cons A veces no se actualiza y hay que estar cerrqndo la aplicación para que se refresque la aplicación y entre los reportes Review Source RM Rickey M. Service manager Real Estate Used the software for: 6-12 months ### "Time management" December 8, 2025 4.0 It has been very beneficial for me and my technicians developing communications with residence in a timely fashion Pros Easy to look up work orders. Very beneficial when it comes to doing move out and other punchlist to turn the unit. Cons Too many restrictions when you're using the mobile app. Have to continue to reach out to management to gain access to use certain data Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) It wasn't my decision. It was the company. Review Source CS Channing S. Systems Analyst and Support Real Estate Used the software for: 2+ years ### "Entrata is the BEST!" February 10, 2025 5.0 I love Entrata. I been on several different software's and this is by far the best I have worked in. Pros I have been in the system since 2018. I have love the ease of it and navigating the steps. If you do it right the system will walk you through it. Cons On the back end the many different places to change something. If you change something and it has to be changed 10 other places for it to be right. Somewhere it should be set up that if I change this one setting the change is go to all settings that is effected. Switched from [MRI Property Management](https://www.capterra.com/p/79570/MRI-Software/) Entrata was a better fit for our needs.. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.