# Page 3 | Entrata Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Entrata the right Real Estate Property Management solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/20372/Entrata/reviews --- Entrata 4.6 (444) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Entrata ## Showing most helpful reviews Showing 51-75 of 444 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AE Anthony E. Concierge Real Estate Used the software for: 6-12 months ### "The best is yet to come" December 2, 2025 5.0 If I were to describe my overall experience using the Entrata interface, it would sound like “the Sky is the limit.” Pros The two step authentication processes before entering system. It’s very reliable and holds a high standard of operational performance within the estate arm. Cons Features to source out registered residents by preference. For example, it would be extremely strenuous for me to search for a client by vehicle. Review Source AJ Ania J. Assistant Community Manager Real Estate Used the software for: 1-2 years ### "Entrata: Fix Text Messaging!!" December 16, 2025 4.0 Entrata was very easy for me to pick up and learn. I've also enjoyed seeing the new permissions after getting promoted twice. Pros I think Entrata's current set-up makes it very easy to manage leases. The set-up correlates to steps in their processes. Cons The text message center. I wish our text message held onto the feed like our activity log does. The messages shouldn't disappear if someone on your feed has the availability turned on, especially if their not the one dealing with said prospect. We're all constantly doing the same things, so having to ask other employee what does some of these text say slows us down. Review Source MG Michael G. Service Manager Real Estate Used the software for: 1-2 years ### "Service Manager" December 11, 2025 5.0 overall a great tool. It pretty much does it all, as it relates to maintenance, turns, and preventative maintenance. Pros It is a tool for the the maintenance team and allows you to track progress throughout the work order. Cons At times the phone freezes up when adding pics to work order. It just slows down the process and is frustrating. Review Source ZT Zaria T. Leasing Agent Real Estate Used the software for: 1-2 years ### "Leasing Agent" July 22, 2025 2.0 Pros I have nothing that I really like about Entrata. I prefer to use Yardi Voyager. It’s too hard to find leads on Entrata. Cons The duplicate guest cards even after the prospect applies. Super glitchy with the Foxen Renters Insurance software. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Entrata I’m just a leasing agent. I didn’t choose, I would’ve chosen Yardi. Review Source JG Joe G. Maintenance tech Public Relations and Communications Used the software for: 1-2 years ### "Entrata Rocks " August 4, 2025 5.0 It always works for me I can be doing what need to do around the building and not have to always go to the office Pros It makes my job easier I don't have to be on the computer when doing work orders all I have to do is look on my phone when walking the halls. I can put photos and notes so many things can be done Cons I have an apple phone, and the resident always see my number when calling from the app now many residents have my personal number maybe it's in the setting but don't know to fix it Review Source MM Marilyn M. Property Manager Real Estate Used the software for: 1-2 years ### "Entrata is difficult to use" March 17, 2025 2.0 I have been in property management for over 30 years and this is the worst software program that I have ever had to use. Pros The ability to sent messages to the resients. Cons This program was so difficult to navigate. Entrata made multiple changes which would not make the system any easier. Customer service was horrible Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) I changed properties and property management company Review Source CB Ciara B. Assistant Community Manager Real Estate Used the software for: 1-2 years ### "Great customer service" August 5, 2025 5.0 All the customer service agents are friendly and helpful. The hours of assistance are great especially in this line of work Pros Customer support and user friendly interface. Makes my job much easier in comparison to other system I've used in the past Cons no cons at this time entrata is the easiest system I used thus far in my 8 years of working in property management. Review Source JJ Jackie J. Regional Property Manager Real Estate Used the software for: 1-2 years ### "Jackie Jackson- RPM" February 10, 2025 5.0 I love it, and it is very user-friendly. Pros The simplicity and the fact that you can learn to navigate without much direction. Cons I would like to see a Unit mix report offered. In addition, it would be nice to see a quick snapshot of the community's performance. An example would be the occupancy, leased, trend, and trend added to the availability portion. Also, a financial box with delinquency and GPR-to-date collections would be awesome. Switched from [Propertyware](https://www.capterra.com/p/25491/Propertyware/) Joined CFP in May of 2022. Had been on Onesite for several years. Review Source TB Trisha B. Community Manager Commercial Real Estate Used the software for: 2+ years ### "Community Manager" February 5, 2025 5.0 I have enjoyed having it because I came from older software so it has been exciting to have a lot more on Entrada you can do. Pros It's great for renewals and leases and applications Cons It sometimes takes a minute to load something Review Source KC Ken C. Regional Property Manager Real Estate Used the software for: 2+ years ### "Regional Property Manager" February 10, 2025 5.0 I have used Entrata since 2016 minus two years. I love the product over any other that I have used. Pros The user friendly aspect of the platform and the amount of reporting available. Cons It times out too quickly at times, and some of the reports do not make sense. Switched from [ResMan](https://www.capterra.com/p/135182/ResMan/) The product was difficult to navigate compared to Entrata and did not have the reporting capabilities that Entrata does. Review Source TP Toni P. Leasing Agent Real Estate Used the software for: 6-12 months ### "Entrata Review" July 29, 2025 5.0 Entrata is very helpful for me as a Leasing Agent, I love coming in in the mornings and checking Entrata to see what the day will look like with leads and prospects. Pros I like the organization it brings when receiving leads and reaching out to prospects. I also like being able to reach out to multiple leads at a time. Cons There is not really much I dislike about Entrata, but I do notice some screenings take longer than others to complete. Review Source CS Chelsie S. Maintenance Administrative Assistant Real Estate Used the software for: 1-2 years ### "Finding stuff is easy, unless it's in the incomplete section." February 4, 2025 4.0 It has been a learning curve. I spend most of my days helping people fix errors they are running into with both Entrata and Vendor Access. Pros I like the ease of searching. If I need to find a unit, it's easy to search. If I need to find something related to "Fire" it's easy to find. Cons The redundancy. I have to now put a note before or after I delete something because my deletion notes no longer transfer. We can't search incomplete Invoices in the system. Anything that happens in the incomplete invoices isn't tracked. I can't see who deleted what, because it is not searchable. Review Source PG Paul G. CD Management Consulting Used the software for: 1-2 years ### "Committee Director " December 2, 2025 5.0 Overall, my experience with Entrata has been positive, though there are areas for improvement. I found Entrata generally easy to use, but some features could be more flexible. Pros Easy to use, very user-friendly, intuitive interface, and makes managing tasks straightforward. Easy to use, very user-friendly, offers great customer support, and provides excellent value for money. Cons The system feels too restrictive, which can slow business growth. Security is very tight, making some tasks cumbersome. While secure, the platform can limit flexibility for business expansion. Strong security measures sometimes make workflows slower. Review Source JB Jason B. Community Manager Real Estate Used the software for: 2+ years ### "Best Apartment Management Platform Available" February 10, 2025 5.0 I love Entrata. It is a make or break point in regards to accepting a position as to whether or not they are using the platform. We are a 100% paperless office because of it. Pros Entrata is very intuitive. I've used the main three property management software platforms available and Entrata is by far the best in regards to ease of use, options, and integration. Cons The ability to create your own reports could use a little tweaking. It is not as easy to manage as the other parts of the program. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) I was not involved in the decision making behind the switch. However, I am very happy with the results. Review Source SC Sharon C. Community Manager Real Estate Used the software for: 6-12 months ### "Great Product" February 4, 2025 5.0 I really like Entrata. It is user friendly, and it was easy to learn. I have not experienced very many issues but when I do the support team is really helpful and responds quickly. Overall, it is a great product! Pros I like the ease of use for most everything. Entrata is user friendly. Cons The transfers have caused some concerns as it was not working properly. Switched from [Yardi Document Management](https://www.capterra.com/p/201023/Yardi-Document-Management/) Corporate made the decision to switch. Yardi was not as user friendly. Review Source ND Nicole D. Director of Property Management Real Estate Used the software for: Less than 6 months ### "Great Software" August 4, 2025 5.0 Help had been great if you needed it. Very easy to use and set up. The integration was way better than when we went through Yardi's a few years back. Pros It is very easy to use and is much better than what is out there at the moment. Our staff find this so much easier. It also has a way better permission set up. Cons The only thing I don't like is the specials do not connect to your ILS's very well like we had with Yardi. I had to turn off that feature in Apartments.com so we can put in the specials. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) We needed something that was more automated and easier for the onsite teams to use. Review Source IC Indiasia C. Assistant Business Manager Real Estate Used the software for: 6-12 months ### "Entrada us the best for navigating quickly" February 10, 2025 4.0 I like entrada. Pay scan is easy to navigate. I really like being able to go through the history of our messages and having the option to re-send them. Pros Navigating through the residents is very easy. Mass messaging is the best. Cons The way the prospects are filtered well; Many duplicates that aren't updating correctly. I do not like how AI gives out incorrect information sometimes. Technology wise I think it needs some major updating. Review Source TS Timofey S. Service supervisor Real Estate Used the software for: 6-12 months ### "Entrata is great software for the maintenance side of management." February 4, 2025 5.0 I have been using it for about a year now, and so far everything is great. It boots up fast and the interface of the program is easy to use and understand. Pros I like the way the App is set up, I don't have to constantly log into it with my password each time i open it and it runs way smoother then the other companies Apps. Cons There isn't a way to search people up in the App, I have to use the computer to look up someone's phone number for example. also, I wish that all of the history of the apartments' work orders transferred over to Entrata from the other programs we used before. Switched from [ONEsite](https://www.capterra.com/p/225682/ONEsite/)[RealPage](https://www.capterra.com/p/183247/Real-Page/) I was told that we were switching to Entrata, I was not given a reason. Review Source BW Brendan W. Quality control technician Real Estate Used the software for: 1-2 years ### "Usage and issues with Entrata." February 10, 2025 4.0 Pretty good with a slight learning curve but my issues are quickly addressed and rectified. Pros The ability to organize and download data to a spreadsheet is invaluable. Cons The mobile app is buggy is unusable even with a stripped down version of the desktop version. Review Source SS Senayah S. Community Assistant Real Estate Used the software for: 6-12 months ### "Entrata Features" July 28, 2025 5.0 Overall, I’ve enjoyed using this app. I understand how to navigate the app within the first day while working with it. Pros I like how the app is easy to access and navigate while using. It allows me to have a basic understanding of doing my job as well. Cons I wish the app had a notification feature. I do understand that that is not a problem on Entrata end. Review Source RC Rolanda C. Regional Manager Real Estate Used the software for: 2+ years ### "Entrata Experience " February 28, 2025 4.0 Good system and easy to use, pricey really needs to figure out how to have integration with VOIP like Rent Manager does Pros great user interface great workflow capabilities great task management - with red and yellow color coding Cons where they really need to improve is the outgoing and incoming calls does not integrate into the platform Review Source FS Freddy S. Maintenance Technician Real Estate Used the software for: 2+ years ### "Great app, 100% satisfaction " February 10, 2025 5.0 I been using for five year I really like it, you can have all you need easily Pros Entrata, is a program that allows you to work easier Cons Easy to used , simple design, make the life of work easier and great Review Source HL Hark L. Assistant Property Management Real Estate Used the software for: 2+ years ### "Mostly a win!" February 4, 2025 5.0 I would say overall, I prefer Entrata over most other property management software. Pros Most things in Entrata are user friendly with a little bit of learning/training. Cons The tests for the training are not well worded, nor do they match the curriculum. Review Source PK Paris K. Resident Utilities Used the software for: 1-2 years ### "Excellent!" June 28, 2025 5.0 Pros Entrata was easy to use and didn’t really give me any issues with the interface and I’d use it again if I could. Cons There wasn’t anything I disliked about Entrata. It was great and very easy to use! I wish I had access to it again. Review Source GB Gabriela B. Leasing Agent Online Media Used the software for: 1-2 years ### "Great software" February 13, 2025 5.0 Its great being able to create leases. Its made follow ups with prospects easy! Pros Its easy access to everything you need all at the tip of your fingers! Cons I can't think of anything I dont like about Entrata. 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