# Page 5 | Entrata Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Entrata the right Real Estate Property Management solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/20372/Entrata/reviews --- Entrata 4.6 (444) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 5 - Reviews of Entrata ## Showing most helpful reviews Showing 101-125 of 444 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JA Jose A. supervisor de mantenimiento Construction Used the software for: 6-12 months ### "comentarios de Entrata " September 5, 2024 4.0 me toca asignar ORDENES a los mantenimiento y es muy accessible y lo Unico q El Sistema aveces es lento en cargaron Pros es accessible para poder USAR y orgnizar El trabajo y la information Cons Tien problema aveces SE cae El Sistema, tambien no se PUEDE hacer multiples tareas cuando ESTA dentro de una orden no puedo salir y ver Otra ORDEN Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) la Empresa lo hiso por nosotros SE integro como Nueva herramienta de trabajo para Todo el equipo Review Source WG William G. Floating Property Manager Real Estate Used the software for: 1-2 years ### "Floating Property Manager" September 5, 2024 5.0 It's a great software. I love the tab for History in the reports section. It's a real time saver. Pros It is user friendly and comes with a lot of support. Cons The report section could be a little easier to navigate through. Switched from [ResMan](https://www.capterra.com/p/135182/ResMan/) The whole company was switching over, so we all switched. Review Source JT Jessica T. Property Manager Real Estate Used the software for: 1-2 years ### "Excellent PM software" September 10, 2024 5.0 Great and easy to use, user friendly. I had no training with Entrata and used Yardi previously. I figured everything out by myself. Pros User friendly, easy to manuever with little to no training Cons Criminal/credit background screening delays. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) New ownership and new management at the property. Review Source AJ Ashley J. Senior Manager Real Estate Used the software for: 2+ years ### "Senior Manager " September 13, 2024 5.0 Entrata is my number one pick for property software! Pros Very user friendly, navigation is super simple Cons Not at this time. Updates to the software always are useful Review Source SMA Soe Moe A. Leasing Consultant Retail Used the software for: 2+ years ### "Leasing Consultant" September 5, 2024 5.0 I am using over four years and reliable for the apartment. Pros Super First and I can search in a search box on the top, whatever I want in the database within a second. Cons The Data is Very Clear in the application tab by tab. Review Source TM Teresa M. Leasing consultant Real Estate Used the software for: 6-12 months ### "Leasing consultant" September 17, 2024 5.0 I am new to the field and not the most tech savvy person. I found Entrata relatively easy to begin with and once I became more knowledgeable many of the aspects made sense to me, so continuing to learn was easy . Pros It is very user friendly with many ways to do the same task, for all different type of learners Cons I sometimes have trouble uploading certain documents Review Source KR Kennedee R. Service manager Accounting Used the software for: 2+ years ### "Thank you " September 7, 2024 5.0 Amazing been using it for for over 7 years never no issues Pros It’s organized and always worked great for me Cons Mobile site isn’t like the desktop but it’s just easier most times when out of office Review Source DG Dov G. AP Manager and Financial Analyst Real Estate Used the software for: 2+ years ### "Entrata review" September 5, 2024 5.0 Pros the workflow is much smoother and faster than the previous company we used Cons if there is ever an issue, it is usually resolved over email, i prefer a phone call Review Source jE jason E. Maintenance Manager Commercial Real Estate Used the software for: 1-2 years ### "Not sure what your asking for on this line." September 5, 2024 4.0 Ok, Needs some help with categorizing when making work orders. Pros EZ to navigate... Fast most of the time. Cons Categories are missing. Have to make work orders that make no sense. Making it hard to keep read W/O's. Review Source MG Melissa G. Business Manager Real Estate Used the software for: 1-2 years ### "Good service with Entrata" September 10, 2024 5.0 I am satisfied with Entrata, it allows me to communicate effectively with my prospects. Pros I have been using Entrata for 2 years now. I like the template feature for emails best. Cons Sometimes the system requires me to place in guest cards more than 1 time. Review Source LT Lee T. FACILITIES MAINTENANCE SUPERVISOR Facilities Services Used the software for: 6-12 months ### "Great Program for your Business" September 13, 2024 5.0 I come in , open Entrada to the maintenance section, start scheduling work orders to my crew, & send them off. Very easy!! Pros The ease of finding things quickly & efficiently. Cons There is no cons with this program. Now, with Yardi, indefinitely!! Review Source TP Tammy P. Regional Manager Real Estate Used the software for: 1-2 years ### "Very pleased with Entrata" September 10, 2024 5.0 I've been using Entrata for the past 5 years and besides the technical issues, I like the ease of this software. Pros The software is very user friendly. If you make a mistake, you can easily fix. Cons It seems to be having technical issues recently. Review Source KS Kia S. Resident Experience Specialist Real Estate Used the software for: 6-12 months ### "Great Software " September 5, 2024 5.0 Pros It is effcient and easy to use Cons It takes a while to sync with some of our other systems Review Source RJ Robin J. Account Manager Building Materials Used the software for: 2+ years ### "Vendor Access/Entrada" September 6, 2024 5.0 I have found it easy to navigate thru Entrata Pros It is easy to use and upload invoices and to fine PO's Cons No one answers when you send in a message. Review Source AG Aron G. Resident Coordinator Real Estate Used the software for: 6-12 months ### "Working in Entrata as a New Employee" September 11, 2024 5.0 It's been easy to maneuver within Entrata. I'd love to have a set time put aside to learn more about the system Pros I like the Activity Note Option, and being able to search my notes with key words. Cons Having to create a new email for the same lead can sometimes be challenging. Also, having multiple account entries for the same lead can sometimes make the status hard to see if you don't know you must scroll down. Having a count of how many of the same lead are previewed somewhere would be helpful. Review Source AM Alicia M. Leasing professional Financial Services Used the software for: 6-12 months ### "Password Reset and Payment Finds" September 10, 2024 5.0 Very positive and easy too use. I enjoy each function that assist both management and residents Pros I enjoy the quick an easy processes . The agent assisting was also very knowledgeable Cons Our payments were not intergrading in yardi Review Source TB Tamiko B. Assistant Manager Real Estate Used the software for: 1-2 years ### "Entrata easy does it" August 12, 2024 5.0 Great service fun and fast easy to operate Pros Fast and easy fun carefree and easy to use Cons Logging in and out often but overall great service easy to use and help tenants accomplish their rental info Review Source VR Verified Reviewer Operations Associate Real Estate Used the software for: 2+ years ### "Entrata is Great! " May 24, 2024 4.0 The software is undergoing continuous development, and we anticipate the introduction of additional features to further enhance our operational efficiency across the platform. Pros If your team is seeking software that enhances efficiency and provides ample space and time to engage with prospects and residents, this platform stands out as the most effective I have encountered. Additionally, the support offered for setup, integrations, and inquiries is exceptional, delivering comprehensive assistance as needed. Cons The response times for placing a ticket with Entrata's Support Team are currently slow. However, once communicated, the quality of work is commendable. We kindly request more clarification and regular updates in cases of delays to ensure transparency with our teams. Review Source SP STEPHANIE P. Property Manager Real Estate Used the software for: 6-12 months ### "Making Property Management Simple" May 24, 2024 5.0 My experience with Entrata has been wonderful. The program is easy to use, I can learn new things quickly with all of the different options for training, and the customer service is next level! Pros I love how user friendly Entrata is! I utilized the trainings when I first was introduced to this program. I was impressed about how helpful my trainer was and how thorough it was. The trainer checked in with me after to make sure that I knew exactly what I was doing, and where to go if I needed any extra assistance. The customer service is spectacular! Cons I have only run into one issue with Entrata. Several of my residents were charged extra for using a commissions based debit card not realizing that there was a difference. My issues were resolved quickly though. Review Source RJ Robert J. Marketing Representative Real Estate Used the software for: Less than 6 months ### "Not ready for BTR construction" July 28, 2023 3.0 Pros It is easy to use and easy to figure out. Cons \* I want to see phone numbers on the search...don't make me open the file just to get the phone number. \* I want to see the address for each home and it should show on work orders.\* Email integration does not make sense to me. I get the original email and then a copy in my inbox but I've got to reply inside Entrada. Since Entrada is web based and so is my email...link? Switched from [Propertyware](https://www.capterra.com/p/25491/Propertyware/) New owners and management company Review Source KC Kaelan C. Assistant Manager Real Estate Used the software for: 2+ years ### "The Gold Standard for PM Software" February 28, 2024 5.0 Pros Entrata is an incredibly streamlined, user-friendly PM software website. Different features are well laid out and divided among different pages to allow for a clean user interface. Lease execution and tracking is incredibly easy with the implementation of a third-party API. Accounting features, from resident ledgers to rent tracking to yearly budgeting, are also powerful and easily customizable to anything you may want and/or need. Cons The biggest flaw with Entrata is their proprietary training center. While there are many helpful videos available to get you acquainted with the software, it has been the shared experience of myself and my staff that the quizzes are not always very intuitive or follow important items within the training. Rather, many of the quizzes are confusingly worded and often result in them not being passed and having to retake them again. Review Source BR Brianne R. Property Manager Real Estate Used the software for: 2+ years ### "If You Want Zero Assistance and A Buggy System , Entrata is For You!" June 6, 2024 1.0 Absolutely terrible. I wouldn't recommend them to my worst enemy! Again, I have been doing this for 12 years and I have never seen such a useless system with such inept 'help' staff. Pros Nothing is any better about this system than any other system you would get, rather it's far far worse than you could even imagine. I've been in Property management for over 12 years and I have never seen such a useless terrible buggy system in my life. Worse though is their complete lack of interest in helping the customer and the staff's overall cluelessness in the system, their inability to read your help ticket thoroughly so they keep asking the same question you have answered a hundred times and after all the back and forth over an issue that didn't exist a day before and you have done everything exactly as you always have, they just say to start from scratch. That's their 'help' every time. Also, even if you set the ticket to 'urgent' you won't get a response during working hours, it will be overnight, so even 'urgent' matters take days to come to that 'start over' response/'fix'. Cons Nothing is any better about this system than any other system you would get, rather it's far far worse than you could even imagine. I've been in Property management for over 12 years and I have never seen such a useless terrible buggy system in my life. Worse though is their complete lack of interest in helping the customer and the staff's overall cluelessness in the system, their inability to read your help ticket thoroughly so they keep asking the same question you have answered a hundred times and after all the back and forth over an issue that didn't exist a day before and you have done everything exactly as you always have, they just say to start from scratch. That's their 'help' every time. Also, even if you set the ticket to 'urgent' you won't get a response during working hours, it will be overnight, so even 'urgent' matters take days to come to that 'start over' response/'fix'. Reason for choosing Entrata I wasn't here for this decision but we are absolutely in the process of switching to a different system now. Review Source TL Tim L. Regional Manager / Director of Innovation (ie handle tech projects) Real Estate Used the software for: 2+ years ### "Entrata is great software, especially for students. Just not as User friendly as would like. " October 3, 2022 4.0 Overall, I really do like Entrata as it covers much ground is the site staff have enjoyed it over Appfolio, Yardi, and Onesite. It could be more user friendly, but I see that they have been improving where they can on this. If you have a small company just make sure there is enough time devoted in being able to learn the features, and roll those features out to your site staff. Otherwise, there are a lot of awesome features that you don't use. Pros Entrata has essentially all the features you would need, especially for student housing and/or with a big team (for lead management). Their inspections manager for student housing is a godsend (split between roommates, or only charge one). Cons You must set up your community correctly. They separate Building , Units, and Spaces (for beds). This is necessary to have the features in student housing. However, they don't have all the searches setup properly, including Unit Inspections. I've asked them to add Building + Unit in searches. So for unit inspections, if you have Building 200, 300, 400...and the same Units nomenclature (A,B,C,D...) then if you search for a Unit or use the inspection manager, you might only see "A" and don't know which building you are in. ---But you lose some message center options if you do it the way we want. (we do property location abbreviation as building, and overall that gives us the best functionality.) -There search function isn't all encompassing. -Texting residents is very clamped down. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[ONEsite](https://www.capterra.com/p/225682/ONEsite/)[ResMan](https://www.capterra.com/p/135182/ResMan/) Review Source VR Verified Reviewer Office Manager Real Estate Used the software for: 2+ years ### "Do Not Recommend" May 20, 2022 2.0 Awful. It is not worth the switch. Implementation was horrible and took way longer than we were told. Reports don't always accurately generate. Responsiveness is terrible. It is not compatible on a phone so it limits the ability to manage on the go. Maintenance is the only mobile compatible component but what you can access through the app is limited. Disappointed is an understatement. Pros I like that it encourages paperless options. Cons It is very glitchy. I've sent emails multiple times and it freezes while sending and the entire message has to be retyped and sent again. Their customer service isn't always the most responsive or able to fix your issues. We are currently dealing with an issue with them not including personal property coverage that we are paying for and no one will respond to our emails anymore to get this fixed. It has been 2 months since this was discovered and nothing has been done about it. Two claims have been denied in this time and they are not accepting any responsibility or making the adjustments that need to be made. Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Entrata Cost and advertised capabilities. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Looking for a more streamlined process, especially in regards to accounting. Review Source WI William I. Systems Administrator Real Estate Used the software for: 2+ years ### "Entrata is a great software platform with " September 27, 2022 5.0 Entrata has been great at every step along the way, from the initial consultation to the implementation process and now with continuing customer service. Pros One of the best features of Entrata is how integrated it is. This is a software that was built from the ground up as opposed to many other property management softwares which tend to be various different codebases that are interfaced together. The visual interface was designed with the end user and leasing operations as the basis which means my staff can navigate around and get things done quickly as well as keep on top of operations that need to be completed. Cons Entrata Core itself is still relatively young as software development goes. Over time the company has continued to introduce new capabilities and functions to emcompass different leasing models like Commercial and Student Housing. These tend to be far more complex operations than conventional multi-family units. There are growing pains with waiting for the software to develop to fully support the vast different business workflows that a particular client might need to address. I wouldn't say this is a strict con as in I don't like it, just that it does exist but this is true for pretty much any software. Alternatives considered [RealPage](https://www.capterra.com/p/183247/Real-Page/) Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) The lack of customer and technical service from Yardi was more than we were willing to continue tolerating especially give the amount of money spent on licensing every year. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.