# Page 7 | Entrata Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Entrata the right Real Estate Property Management solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/20372/Entrata/reviews --- Entrata 4.6 (444) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 7 - Reviews of Entrata ## Showing most helpful reviews Showing 151-175 of 444 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP Jamie P. Resident Manager Hospitality Used the software for: 2+ years ### "Entrata User and Lover!" November 7, 2022 5.0 Pros makes my job so easy every day! I can see residents' payments, and documents, whether they have read their communication emails, and also makes inquiries with new leads super fast! Cons There can be upgrades that cause issues with our everyday use and can sometimes shut down for a time period. Review Source FM Fidelia M. Manager Management Consulting Used the software for: 1-2 years ### "Entrata Review" May 30, 2024 5.0 Overall the experiance with has been excellent. No, complains support is quick on reponding issue reported. Pros Information is easy to pull, ledgers are self explain. I have used other softwares and has been the most easy to use and manage. Also, to teach a new hire is easy, videos are very helpfull too. Cons Generating report it could be confusing. Also, merging to utility billing was confusing speacilly to explain prices. Switched from [Propertyware](https://www.capterra.com/p/25491/Propertyware/) Better software more manageable. Better handle of invoice and keeping track of them Review Source TW Tracy W. Controller, Property Management Real Estate Used the software for: 2+ years ### "Entrata Review 08.22" August 15, 2022 5.0 Overall the team is great, we had a few hiccups in the beginning of our roll out but with the number of properties we are migrating it was expected and all issues that arose were resolved timely. Pros Software is user friendly, easy to use and navigate. Cons Currently they cannot remit payments directly to out vendors, their development team is working on it and hopefully it will be available in the next year. We are using an outside product for invoices, payments etc. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Entrata team was responsive, wanted our business. Review Source VR Verified Reviewer Commercial Asst Property Manager Real Estate Used the software for: 1-2 years ### "Depends On Your Goals" May 27, 2020 4.0 Overall attempts to consolidate functions and create a more seamless user interface and navigation, however this has been at the expense of having less powerful software (in relation to competitors). I think Entrata would be best suited for smaller properties. Pros has many small functions that come in handy, such as report styles, package management, and ease of assisting residents with their online ResidentPortal account. Cons Unfortunately, I found to have minor glitches when trying to manage a large volume of properties or units. There have been compatibility issues with various platforms from the resident's perspective, and things like the "leasing workflow" and synchronization with other property management software like Yardi presents many obstacles/inaccuracies, especially with certain formats of Yardi Voyager. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Entrata While I did not handle financials for implementation, created a suite that would seemingly create a more fluid, clean, and interactive resident experience. While this is the case most of the time, there are (not often) shortcomings. Review Source TG Tom G. Leasing Consultant Real Estate Used the software for: 2+ years ### "Entrata the industry standard" May 24, 2024 5.0 is great and should be the industry standard. Pros I have been using at multiple properties with multiple property management firms, it really should be the industry standard with its easy to use interface and functions. Cons Very rarely do I have any technical issues with , although the support team is the first point of contact to reach me before my in house IT support team. Review Source CG Carrie G. Owner Real Estate Used the software for: 1-2 years ### "Best PM software on the market" May 24, 2024 5.0 Excellent. I can always get help and answers immediately when needed Pros Easy to set-up, customer service is amazing, affordable compare to other platforms. Cons Set-up can be challenging as there are so many options. Alternatives considered [ResMan](https://www.capterra.com/p/135182/ResMan/) Reason for choosing Entrata Cost, platform, customer service helpline Switched from [RealPage](https://www.capterra.com/p/183247/Real-Page/) Cost and ability to customize the platform. ’s customer service helpline. Review Source MK Mabry K. Senior Property Accountant Accounting Used the software for: 2+ years ### "Customer Support is iffy" October 31, 2022 4.0 Pros I enjoy that all aspects of property management are in sync with leasing, maintenance, reporting, and accounting all in one software. Cons Customer service is not consistent and larger issues often don't get addressed. It seems like development team does not address bugs or glitches timely or ever. Specifically we have wanted to implement the PO system, but for close to 6 months this part of the software does not work (trying to import a catalog of PO items does not work). "Development team" has been looking into this for the entire 5-6 months and despite multiple follow-ups, there has been no changes or developments in this issue.Also - the "Gain Loss on Lease" and GPR does not make sense often and cannot be made sense of. When asking for support on how a number was determined, the support team does not offer much/any help.Lastly, customization of pricing through editing the pricing matrix on the "Pricing Dashboard" is clunky and inefficient. Review Source HF Harlan F. Community Manager Hospitality Used the software for: 2+ years ### "Entrata will make your life easier!" July 21, 2023 5.0 makes my job easier - I could never imagine returning to any other property management program. Pros is an amazing tool to help you with property management. It's user-friendly and loaded with anything and everything you would ever need to assist with leasing and property management and compatible with so many systems that you use everyday. Cons Honestly there are so many features that it is sometimes easy to get lost with all the many options available to you but there is ample training if you have the time to explore. Review Source KB Kristina B. Market Team Leader Consumer Services Used the software for: 2+ years ### "We love Entrata" May 24, 2024 5.0 Wonderful! 10/10 would recommend to anyone in the Multifamily industry. Pros We love the ease of use and that we can use instead of all different platforms. Cons It tends to be a bit buggy after a standard update to the system. Alternatives considered [Knock CRM](https://www.capterra.com/p/197777/Knock-CRM/) Reason for choosing Entrata The platform after seeing the demo and the customer service received. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Yardi was not user friendly and required us to use multiple platforms to get daily duties accomplished Review Source RK Rachel K. Property Manager Real Estate Used the software for: 2+ years ### "Entrata Review" May 29, 2024 5.0 I really love ! It took a minute to get used to but I love it! Pros How easy it is to use and reporting made simple as well Cons How many different ways you can find something. Keep it simple Switched from [ONEsite](https://www.capterra.com/p/225682/ONEsite/) I moved to a different company that used . Review Source MW Melanie W. Asset Manager Real Estate Used the software for: 2+ years ### "Resident Communication" May 29, 2024 4.0 I'm a fan! I would be interested in seeing how the full package works with the accounting platform. But I also know how hard it is to get accounting groups to veer away from Yardi... Pros If you are looking to track resident communication properly, this is the best platform. I am also a fan of the lead management setup. has the best resident demographics analysis report compared to Realpage and Yardi. Cons The rent roll report could use some finessing and I do prefer most Yardi financial reports. Review Source CA Christine A. Community Manager Real Estate Used the software for: 2+ years ### "Newer Entrata User" May 29, 2024 5.0 It took a bit to learn how to navigate the system, but overall, it performs well. Pros Ability to keep track of rent, renewals, insurance and invoices. Cons Sometimes it's hard to navigate the system. Review Source AK Amanda K. Senior Property Manager Real Estate Used the software for: Less than 6 months ### "Entrata- Still not sure" April 4, 2023 3.0 So far it has been a very big learning curve. I think the training makes it seem like it's very easy to use and ready to go. However, after using it in real time there is a lot more to it that what you think. Has some really great features but I am not sure if we are even using it to its full potential yet. I will update my review as time goes on and I have been working with the system longer. Pros The dashboard showing all the tasks needing to be completed are very helpful, that way you know at the end of the day if you have missed anything. Customer support is very responsive in answering any questions or troubleshooting any problems within the system. Cons Not knowing how many of the permissions are turned off at the beginning make implementation incredibly difficult. During the migration process and training period there should be discussion over the permissions, and they should be set up initially with the trainer. Sending residents applications and leases to sign has created confusion and most of the time prompts them to start a new application or guest card. This creates duplicate entries that sometimes you cannot delete until they move in (was told this by customer support) Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Appfolio was geared toward scattered site management and did not provide all the functionality required to run larger properties Review Source TG Tasia G. Leasing Agent Real Estate Used the software for: 1-2 years ### "My Honest review " May 29, 2024 5.0 i love working with one of my favorite systems to use and keep track of my favorite task Pros everything it makes work so much easier once properly trained. Cons the learning process took a minute to learn but i under stood what i wa sto be doing it got easier every day. Review Source TB Thomas B. community manager Real Estate Used the software for: 1-2 years ### "review of Entrata" June 3, 2024 5.0 It was hard at first but I got use to it. Pros It is easy to use and I can get a lot of things done in it. I can do my bills and run checks and do the delinquency's. Cons Cannot think of anything right now. It was hard to get use to after being on Yardi for 20 years but all in all I finally figured it out. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Company made the switch. It is easy to use and I can get a lot of things done in it. I can do my bills and run checks and do the delinquency's. Review Source CN Claire N. Controller Investment Management Used the software for: 2+ years ### "The best Real Estate Management Software out there! " October 19, 2022 5.0 is customer support driven, is the best overall user experience and great value for the software. I highly recommend Entrata if you are considering switching to a technologically more advance software. I have used Yardi, MRI, AppFolio, Propertyware, QuickBooks, JD Edwards and more. Pros Ease of use for property site users of the software, offers many tools to reduce employee headcount and overhead. Provides great training resources for new users. Cons Custom financial reporting is not robust enough for companies with higher lever reporting requires than basic Income Statement & Balance Sheet. Switched from [RealPage](https://www.capterra.com/p/183247/Real-Page/) Highly recommended by a property manager of a property the company acquired. Review Source NP Natalie P. Property Management Real Estate Used the software for: 2+ years ### "Ease of Entrata" February 28, 2024 5.0 I would say out of the other programs I have used before such as Yieldstar or Onesite, I would choose every time. Pros is very user friendly. Its a mix of ease of onesite and accounting views like yardi. You can dig into the numbers on your financials and see exactly what is going where. Cons is a very user-friendly program. Having new hires come onboard to learn it takes a fraction of the time. Review Source JL Juli-Ann L. Leasing Agent Airlines/Aviation Used the software for: 6-12 months ### "Entrata Review" February 26, 2024 4.0 I've had a bettter time with this software then others such as onesite Pros What I like is how easy it is to add Guarantors, see residents' ledgers and rent totals. Maintenace is easy to enter and check on Cons I don't like not being able to schedule tours or see who's missed calls we have. Alternatives considered [AttendanceBot](https://www.capterra.com/p/176253/AttendanceBot/) Reason for choosing Entrata I was not the one who decided to make the final decision. Switched from [ONEsite](https://www.capterra.com/p/225682/ONEsite/) because our company chose to switch from Onesite to Review Source NA Nicole A. Operations Manager Real Estate Used the software for: Less than 6 months ### "Entrata is robust, easy to use and efficient" April 5, 2023 5.0 Our reps \[sensitive content hidden\] have been absolutely amazing. They are incredible responsive and go above and beyond to help with any issues I've mentioned. There has been no problem too small for them to jump in on. Pros I've only recently started using but I like that there are so many settings can be customized to match our processes. Our Entrata team (specifically, \[sensitive content hidden\]) are incredible. I don't know if my experience, personally, with Entrata would be the same without their help! Cons The only thing that I would like to see is more back-end training for Administrators. There are so many available features that I'm not sure how to use. I only recently started using so I assume this may be an option in the future but I think it would really benefit our company to have a "master" Entrata user who receives in-depth training and knows how to really unlock Entrata's full potential. Reason for choosing Entrata I was not with the company when was chosen. Review Source CD Cristil D. Community Management Real Estate Used the software for: 2+ years ### "Entrata Review" April 10, 2023 4.0 Overall, it's great. Pros is easy to navigate, has a multitude of reports, I can call for support anytime. Cons Cannot look up unit numbers, only names depending on which site I am at. I cannot place pinned notes anywhere on the face of the applicant/ resident profiles, reports aren't easy to get correct information seeking. Switched from [On-Site](https://www.capterra.com/p/128390/On-Site/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) I switched companies. Review Source HB Heather B. Training Director Consumer Services Used the software for: 2+ years ### "Heather Arbor Properties" May 28, 2024 4.0 has been an easy learning curve for all Pros Very easy to learn and implentation went well Cons The training videos helped our teams grasp Review Source LB Lilli B. Leasing Specialist Real Estate Used the software for: 2+ years ### "Thank You Entrata! Every Employee at Customer Support is Amazingly Helpful!" April 14, 2023 5.0 Though it took me a while to transition to software I now find it much more user friendly than Yardi was. Pros Customer Support is friendly, informative and was instrumental in my training process. Cons Updates that change permissions often effect my productivity. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Owners chose to go a new direction. Review Source TI Tonya I. Risk Manager Real Estate Used the software for: 2+ years ### "Easy to use reliable all in one solution - recommend!" September 27, 2022 5.0 Pros Love that it is all in one and we are able to manage all functions pertaining to lead to lease process, accounting, maintenance and facilities, web site and digital presence optimization and tracking from one place Cons Technical support has declined as the company grew and with covid. I noticed such decline in the past 2 years. We have been using for the past 7 years or so and it was great. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Entrata Ease of use and cost Switched from [ONEsite](https://www.capterra.com/p/225682/ONEsite/) Switched from OneSite due to cost and better fit for student housing Review Source VR Verified Reviewer Associate Community Manager Real Estate Used the software for: 2+ years ### "An industry standard in an industry with room to improve" April 1, 2019 4.0 Considerably better than OneSite. There’s improvements I’d like to see, but I could comfortably recommend . Pros has a best-in-class user interface and works reasonably well with mobile devices. Property management software is not known for either of those things, so I was pleasantly surprised. Entrata has a respectable array of features and exceptionally customizable reporting. Entrata makes it easy to pull virtually any data you would need and format it in a way that would be presentable to owners or investors. Cons would probably be near perfect for a conventional housing property manager. Student housing, however, is a little different. College students can create incredibly complex situations that Entrata doesn’t always easily conform to. Entrata might work the way you’d expect to, but students do not. In a perfect world, there would be more property manager input in the programming stage. Review Source TH Tammy H. Property Managerq Commercial Real Estate Used the software for: 1-2 years ### "Finally love it" August 4, 2023 5.0 Pros I was not a fan of Entrada at first because it seemed like there were way to many ways of doing things instead of just one easy way. I have grown to love it now that I have worked in it for a year. Cons The reports and setting perimeters. And so many alerts Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Job change Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.