--- title: "Hypercare Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hypercare Software - reviews, pricing plans, popular comparisons to other Medical Scheduling products and more." source_url: "https://www.capterra.com/p/203723/Hypercare/" page_type: "product" language: "en" --- # Hypercare Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Hypercare ## What is Hypercare? Built by clinicians for clinicians, Hypercare understands the pain points of your workflow that prevents you from providing the high-level care that you want to your patients. We provide smart features to take out some of the mind-numbing tasks in your day so you can better focus your attention and energy. Features including sending secure messaging and images instantly, find and connect with the right person on call within two taps. No more waiting for page backs. ## What is Hypercare used for? [Internal Communications](https://www.capterra.com/internal-communications-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $7 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hypercare?[Manage this product listing](https://www.g2.com/products/hypercare/claim_requests/new?auto=true) ## Hypercare Overview Updated September 2026 AI summary Hypercare supports midsize and enterprise organizations seeking to improve internal communications, offering real-time chat, alerts, file sharing, and chat history to facilitate team coordination. With features like single sign-on, role-based permissions, and activity dashboards, it addresses needs in hospital management, medical scheduling, and patient engagement. Hypercare is available across web, desktop, and mobile platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hypercare 4.7 (7) VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $7 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (7) Ease Of Use 4.7 (36) Value For Money 5.0 (3) Value For Money 4.5 (34) Customer Service 4.3 (6) Customer Service 4.6 (35) ## Hypercare alternatives [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,069)](https://www.capterra.com/p/179015/OnBoard-Board-Portal/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (89)](https://www.capterra.com/p/129326/Axero/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about Hypercare Overview ### What company size and specific industries is Hypercare built for? Hypercare targets healthcare organizations, especially hospitals, senior residences, and community care providers, along with clinical and quality leaders such as chief nursing officers, chief medical information officers, and quality directors. It is suited to teams of any size that need support for physicians, fellows, and quality and risk functions. Features and Usability ### What are the key features of Hypercare? Hypercare offers real-time chat and messaging, alerts and notifications, and activity dashboard tools for team communication. It also includes role-based permissions, single sign-on, Active Directory integration, and HIPAA compliance, plus file sharing, document storage, reporting and statistics, workflow management, scheduling, and third-party integrations. Getting Started and Support ### What training and onboarding options does Hypercare offer? Hypercare provides in person training, live online sessions, webinars, documentation, and videos to support getting started. In person and live online formats can cover guided setup, webinars can present product overviews, documentation offers written reference material, and videos support self-paced review of features and steps. Getting Started and Support ### What customer support options does Hypercare offer? Hypercare provides email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available here, so support quality, response times, and user experience cannot be assessed from the provided data. ## Features AI summary Based on 2,329 Medical Scheduling reviews Capterra data shows that buyers of internal communications software rank the following features as their top priorities: - **Real-Time Notifications** (**66%** of reviewers rated this feature as critical) - **Chat/Messaging** (**61%**) - **Single Sign On** (**65%**) Hypercare supports all three of the features reviewers rate most highly: **Real-Time Notifications**, **Chat/Messaging**, and **Single Sign On**. Together, these capabilities help businesses share updates quickly, keep conversations moving in one place, and give employees easier, more secure access, allowing teams to communicate faster and stay aligned across the organization. Real-Time Chat 4.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. File Sharing 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Transcripts/Chat History 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Employee Database 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Employee Photos 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store photos of employees Active Directory Integration Integrates with Active Directory Hypercare 31 features ### All Features - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Photos: Store photos of employees - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Messaging: Communicate using messages within the system - Mobile Alerts: Notifications via mobile devices - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Messaging: Exchange messages in a secure and encrypted manner - Single Sign On: Allow users to access multiple services after entering their login credentials once - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (7) 4.4 Based on 7 reviews ## Pricing Value for money 5.0 (3) Free Trial Free Version Basic $7.00 Per User,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (6) 4.3 Based on 6 reviews ## User reviews Overall rating 4.7 Based on 7 reviews Filter by rating 5(5) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SB Stacey B. Nurse practitioner Hospital & Health Care ### "Unknown " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 4, 2022 Generally very good experience. I rely on it heavily, couldn’t do my job without it. Pros Secure quick messaging service to share confidential information with a network of people. Able to send images which broadens your reach to provide health care. Cons Can be glitchy. Only the administrator can remove people from chats. Sometimes these people resign and then the chat needs to be recreated. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CB Carey B. Chief Sonographer Medical Practice ### "Hypercare in a large Medical Imaging facility." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 29, 2022 Very good Pros \-Ease of use -Able to create and name groups to include certain users Cons \-Unable to mark conversations to go back to -Able to lose track of conversations that are quickly buried under others in a group chat Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HH Heidi H. pharmacist Hospital & Health Care ### "Hypercare is helpful!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 28, 2022 so helpful in resolving patient care issues quickly by facilitating communication with staff Pros easy to use, facilitates contact with staff for immediate conversation to resolve issues quicky Cons would love for it to be easier to onboard/remove users (currently via an onsite administrator) occasionally there is a lag Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LZ Lorraine Z. Speech-Language Pathologist Hospital & Health Care ### "Perspectives from an Allied Health clinician" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 December 17, 2021 Access point of care support with other healthcare providers quickly and efficiently. PHIPPA-compliant (assumed). Easier than a traditional paging or vocera system. Pros Ease of use, accessible. Assumed to be PHIPPA-compliant but would benefit from a reminder to user on each-log-in. Easy to contact other clinicians rather than waiting and delays from a traditional paging system - thus enhancing patient care. Cons When on wifi, no PUSH alerts/notifications. Require user to use cellular data. Would benefit from a scheduled shut-down when not on shift if a user has set-schedule to work. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 21, 2021 Hi Lorraine, Thanks for the nice comments and your genuine review of Hypercare. Our customer success team will reach out to you to figure out why push notifications are failing to work on wifi. Push notifications should work regardless of wifi/data as long as there is the internet. There is an ability to put yourself on Hypercare also as "unavailable" on the status with a pre-defined time which will auto-mute all notifications coming in. However, it currently does not pull that status from any other system so you will have to do that over the application. We'll setup a time to walk you through those features. KT Keith T. Cmo Hospital & Health Care ### "Hypercare" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2021 Amazing Pros Ease of use ..customer security. Direct access avoid answer service Cons Ability to allow customer to enter their name besides just number Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CA Craig A. Physician Hospital & Health Care ### "Great way to support team based care" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2021 Hypercare is a great solution to many longstanding communication issues but can easily used with existing hardware. We still don’t have reliably private emailing or texting between organizations and systems but Hypercare solves that. During COVID we even quickly began using the scheduling and paging options with great results, thanks to the helpful and responsive Hypercare support team. Pros As a physician involved in multidisciplinary team based care I use this software all of the time for those quick questions that otherwise impede care. Real-time communication with team members (eg. nursing, outreach workers, LTC staff), where I can be confident that our patients’ privacy is safe, is essential. We can help patients move forward more quickly. Because Hypercare works separately from different EMRs or organizations, regardless of devices, and even can be used from a web base, it solves so many frustrating communication challenges Cons Hypercare is extremely easy to onboard and get off to a running start but it takes some thinking to intentionally build Hypercare into practice. It’s faster than email or fax and easier than phoning but unless you already collaborate it may not be immediately intuitive to teams because it’s a new way to work together. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Michael C. Family Physician Medical Practice ### "Indispensable tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 29, 2021 Excellent. Has been a game changer. All my colleagues love it. I don't use it everyday, but when I do, I am reminded of how much it is has made my work easier. Pros Saves me time, makes connecting with specialists and colleagues much more efficient and less error prone. We have etiquette rules in place, but it is super reassuring that, when appropriate, I can reach out to physicians, whoever is on call, or any of the hospital clinical staff. In fact, much of my practice workflow depends on Hypercare. Cons Looking forward to more integration with my EMR. Some colleagues don't respond to my messages. Hypercare is not available in all the hospitals I work in. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/203723/Hypercare/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.