# Hypercare Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Hypercare Software - reviews, pricing plans, popular comparisons to other Internal Communications products and more.

Source: https://www.capterra.com/p/203723/Hypercare

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# 

 Hypercare Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Hypercare

## What is Hypercare?

Built by clinicians for clinicians, Hypercare understands the pain points of your workflow that prevents you from providing the high-level care that you want to your patients. We provide smart features to take out some of the mind-numbing tasks in your day so you can better focus your attention and energy. Features including sending secure messaging and images instantly, find and connect with the right person on call within two taps. No more waiting for page backs.

## What is Hypercare used for?

[Internal Communications](https://www.capterra.com/internal-communications-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)

Overall rating

Based on 7 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$7

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Hypercare

4.7 (7)

VS.

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting Price

$7

Per User, Per Month

Starting Price

$29

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (7)

Ease Of Use

4.7 (36)

Value For Money

5.0 (3)

Value For Money

4.5 (34)

Customer Service

4.3 (6)

Customer Service

4.6 (35)

## Hypercare alternatives

[4.4 (15,308)](https://www.capterra.com/p/19319/JIRA/reviews/)

Starting price

$7.91

Per User, Per Month

Highest Rated

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

[4.5 (13,544)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

Starting price

$10.99

Per User, Per Month

[4.5 (3,660)](https://www.capterra.com/p/136446/Confluence/reviews/)

Starting price

$5.42

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Real-Time Chat

4.5 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with customers, users, etc.

File Sharing

2.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Transcripts/Chat History

5.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

View messages sent by both parties during the chat conversation

Employee Database

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Electronic storage of staff/employee contact information and job status in a centralized repository

Employee Photos

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Store photos of employees

Active Directory Integration

Integrates with Active Directory

Hypercare 30 features

Integrates with Active Directory

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Communicate using direct chat or messages within the system

Manage, organize, and store contact information

Add customized logos and colors to align with company branding

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Electronic storage of staff/employee contact information and job status in a centralized repository

Store photos of employees

Create, save, and store files

Public or private sharing of digital files such as documents, audio/video, images, and more

Compliant with HIPAA, which sets standards for sensitive patient data protection

Communicate using messages within the system

Notifications via mobile devices

Engage in direct, instant messaging with customers, users, etc.

Notifications that are delivered to users as soon as an event occurs

Receive system updates as soon as any changes are made

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Plan availability and assign specific time slots for tasks and resources

Search and filter data across systems to locate required information by entering keywords or certain criteria

Allow users to access multiple services after entering their login credentials once

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.4 (7)

4.4

Based on 7 reviews

## Pricing

Value for money

5.0 (3)

Free Trial

Free Version

Basic

$7.00

Per User,Per Month

Value for money

5.0 (3)

5.0

Based on 3 reviews

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## Support, customer service and training options

Customer Service

4.3 (6)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (6)

4.3

Based on 6 reviews

## User reviews

Overall rating

4.7

Based on 7 reviews

Filter by rating

5(5)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SB

Stacey B.

Nurse practitioner

Hospital & Health Care

### "Unknown "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

May 4, 2022

Generally very good experience. I rely on it heavily, couldn’t do my job without it.

Pros

Secure quick messaging service to share confidential information with a network of people. Able to send images which broadens your reach to provide health care.

Cons

Can be glitchy. Only the administrator can remove people from chats. Sometimes these people resign and then the chat needs to be recreated.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CB

Carey B.

Chief Sonographer

Medical Practice

### "Hypercare in a large Medical Imaging facility."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 29, 2022

Very good

Pros

\-Ease of use -Able to create and name groups to include certain users

Cons

\-Unable to mark conversations to go back to -Able to lose track of conversations that are quickly buried under others in a group chat

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HH

Heidi H.

pharmacist

Hospital & Health Care

### "Hypercare is helpful!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

April 28, 2022

so helpful in resolving patient care issues quickly by facilitating communication with staff

Pros

easy to use, facilitates contact with staff for immediate conversation to resolve issues quicky

Cons

would love for it to be easier to onboard/remove users (currently via an onsite administrator) occasionally there is a lag

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LZ

Lorraine Z.

Speech-Language Pathologist

Hospital & Health Care

### "Perspectives from an Allied Health clinician"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

7/10

December 17, 2021

Access point of care support with other healthcare providers quickly and efficiently. PHIPPA-compliant (assumed). Easier than a traditional paging or vocera system.

Pros

Ease of use, accessible. Assumed to be PHIPPA-compliant but would benefit from a reminder to user on each-log-in. Easy to contact other clinicians rather than waiting and delays from a traditional paging system - thus enhancing patient care.

Cons

When on wifi, no PUSH alerts/notifications. Require user to use cellular data. Would benefit from a scheduled shut-down when not on shift if a user has set-schedule to work.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 21, 2021

Hi Lorraine, Thanks for the nice comments and your genuine review of Hypercare. Our customer success team will reach out to you to figure out why push notifications are failing to work on wifi. Push notifications should work regardless of wifi/data as long as there is the internet. There is an ability to put yourself on Hypercare also as "unavailable" on the status with a pre-defined time which will auto-mute all notifications coming in. However, it currently does not pull that status from any other system so you will have to do that over the application. We'll setup a time to walk you through those features.

KT

Keith T.

Cmo

Hospital & Health Care

### "Hypercare"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 5, 2021

Amazing

Pros

Ease of use ..customer security. Direct access avoid answer service

Cons

Ability to allow customer to enter their name besides just number

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CA

Craig A.

Physician

Hospital & Health Care

### "Great way to support team based care"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 31, 2021

Hypercare is a great solution to many longstanding communication issues but can easily used with existing hardware. We still don’t have reliably private emailing or texting between organizations and systems but Hypercare solves that. During COVID we even quickly began using the scheduling and paging options with great results, thanks to the helpful and responsive Hypercare support team.

Pros

As a physician involved in multidisciplinary team based care I use this software all of the time for those quick questions that otherwise impede care. Real-time communication with team members (eg. nursing, outreach workers, LTC staff), where I can be confident that our patients’ privacy is safe, is essential. We can help patients move forward more quickly. Because Hypercare works separately from different EMRs or organizations, regardless of devices, and even can be used from a web base, it solves so many frustrating communication challenges

Cons

Hypercare is extremely easy to onboard and get off to a running start but it takes some thinking to intentionally build Hypercare into practice. It’s faster than email or fax and easier than phoning but unless you already collaborate it may not be immediately intuitive to teams because it’s a new way to work together.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MC

Michael C.

Family Physician

Medical Practice

### "Indispensable tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 29, 2021

Excellent. Has been a game changer. All my colleagues love it. I don't use it everyday, but when I do, I am reminded of how much it is has made my work easier.

Pros

Saves me time, makes connecting with specialists and colleagues much more efficient and less error prone. We have etiquette rules in place, but it is super reassuring that, when appropriate, I can reach out to physicians, whoever is on call, or any of the hospital clinical staff. In fact, much of my practice workflow depends on Hypercare.

Cons

Looking forward to more integration with my EMR. Some colleagues don't respond to my messages. Hypercare is not available in all the hospitals I work in.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/203723/Hypercare/reviews/)

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