# Page 3 | TestGorilla Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is TestGorilla the right Recruiting solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203823/TestGorilla/reviews --- TestGorilla 4.1 (265) [View alternatives](https://www.capterra.com/p/203823/TestGorilla/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of TestGorilla ## Showing most helpful reviews Showing 51-75 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Annette P. Automation Consultant Information Technology and Services Used the software for: Less than 6 months ### "Billing Error And No Customer Service" March 5, 2022 3.0 I signed up for Test Gorilla at the beginning of February. The Platform itself with the test features is well enough. I can see how it would be very beneficial for Enterprise level businesses. The issue is this. I had a billing issue with their automated system, and no one responded to my multiple chat requests or form submissions. I even sent an email response to an autoresponder from \[SENSITIVE CONTENT\] who asked for me to share why I canceled my account (I cancelled after I did not receive any communication from the company). My subscription level accommodates two assessments and 100 Candidates. I was charged for a third assessment at the end of the month when I've only used two assessments and have only 4 candidate submissions in my account. It's clearly just a billing error, but I can't reach anyone to rectify it. Runaway, run far, far away. Not having a customer service department for billing issues is a huge red flag. Pros Tests are thorough. Sorting candidates, creating assessments, are all easy to do. It's a fun platform to work within. Cons There's no customer service, particularly with their billing department. There was a billing error with my account, and I couldn't reach anyone to rectify it. Hence, I canceled my TestGorilla account and had to report the additional (billing error) item charged as a fraud charge, as no one would respond to my attempts to reach the company to rectify this directly with them. Review Source Response from TestGorilla March 14, 2022 Hi Annette, thank you for taking the time to leave detailed feedback on your experience of our product and service. We regret that you didn't experience the quality of service from us that you deserve, and that we expect. We fully recognize that at the time you left the review we were experiencing an unusually high number of support requests leading to longer response times, for a short period. And we understand that it must be frustrating not to understand some of the charges seen in your account. We have been in contact with you more recently to explain some of the charges and process a partial refund for those. Please do not hesitate to contact us again in case anything is not yet resolved and we wish you good luck with your future hires. Tom AW Andy W. CEO Computer Software Used the software for: Less than 6 months ### "Waste of time and money" December 15, 2021 1.0 It did not go well at all. Pros The user interface is nice and professional. It's easy to administer Cons They claim to offer a "free trial where you can test anything". This is misleading - they make it appear you must upgrade your plan (minimum of $300) in order to try the tests. It is not clear you can test premium features without upgrading. I upgraded so I could try a couple of the tests (Laravel, PHP). I sent the tests to myself and realized they are terrible tests and don't provide any useful screening. So, I tried to use the "custom test" feature but it appeared I needed to upgrade again ($3600) in order to try it. After complaining and requesting a refund, they asked I do a 15-minute call with their CSM to discuss. I agreed with the stipulation that I expected a refund in exchange for my time on the call. After the CSM spent 25 minutes explaining how it was my fault, I got nothing for a refund and wasted a lot of time providing free feedback to them. In the end, it was a terrible experience, we spent $300 and got 0 value from their platform, they refused to issue a refund, and I wasted a bunch of time providing them feedback and writing this review. Lastly, they told me they cannot turn off the auto-billing on my account, only I can do that. However, they deactivated my account so I can't login. I guess we'll see if they auto-bill me for next year's subscription. Review Source Response from TestGorilla January 21, 2022 Hi Andy, thank you for taking the time to leave us your feedback..even though it's unfortunate that you didn't feel that TG was the right fit for your needs. We pride ourselves in being a customer focussed company, and we're sorry you didn't enjoy your experience. However, we do feel that it's clear from our website and from the in-platform info that it's possible to test all the premium features and tests for free on internal users, including the Laravel and PHP test and the custom test feature. Please know that you are welcome back to TestGorilla at any time, and we wish you the best of luck with your hiring process! JD Judd D. Founder Internet Used the software for: Less than 6 months ### "Buyer Beware - Not what I expected" April 27, 2022 1.0 Horrible and I am very disappointed in the way they treated us as a customer. Pros I honestly have no pros I can say about the product. Cons The pricing model is not easy to understand. The free trial is barely a trial. You cannot see the questions to know if it is a good test. Support is dismal and takes days to get back to you. We barely used the product and had our first candidate have difficulty taking the test. The beware part, they state nothing in their terms as far as a refund which they would not grant the refund even though we explained the difficulty of all of the above. You pay yearly, so if you do not like it, you are crap out of luck. Review Source Response from TestGorilla May 6, 2022 Hi Judd, I understand that our team has resolved the issue you experienced to your satisfaction. However, just to alert you to some details on our platform that you may have missed- you are indeed able to see the questions presented in each test, by simply inviting yourself to take the assessment as an internal user. Our free plan is designed so that our customers can try all of the premium features on the platform for free, before signing up to a paid plan. We encourage our users to explore the platform using the free version first, and to share assessments with other team members, so that you have full understanding of the features and benefits of the paid content before you decide to subscribe. We wish you the best with your hiring process! SC Shubham C. Director Human Resources Used the software for: 1-2 years ### "Product Review" January 3, 2023 3.0 Not good Pros The test categories are more than enough, so there is no category where we have a test. Cons It was costly & wasn't cost-efficient at all. Alternatives considered [Testlify](https://www.capterra.com/p/241188/Testlify/) Reason for choosing TestGorilla Because of categories. Switched from [Testlify](https://www.capterra.com/p/241188/Testlify/) It wasn't good enough & was expensive. Review Source Response from TestGorilla January 16, 2023 Hi Shubham, thanks for taking the time to leave us your feedback. I would appreciate if you could share a little more about your thoughts on our pricing. Please feel free to reach out to me directly at siobhan@testgorilla.com. Thank you! SL Sonia L. Manager Telecommunications Used the software for: Less than 6 months ### "Good product for especialized jobs" July 9, 2021 4.0 I liked the tool but didn´t fit my recruiting market. Pros The library test area great for a specific area such as Technologies, Programming, and Software development. Cons The idea of buying the tool was to have preset library tests such as evaluation of customer service, personality and critical thinking, but the orientation was just for certain fields. It's a very expensive tool to create quizzes or tests, with other tools in the market such as Microsoft Forms. The value of the tool is the analytics and reports. Reason for choosing TestGorilla The analytics and reports Review Source Andrey L. Strategy Analyst Information Technology and Services Used the software for: I used a free trial ### "best skills based testing platform" March 17, 2023 5.0 Development of outsourcing team. Preparations for launch of SaaS product company. Pros TestGorilla has a vide variety of tests and based on scientifical approach combined with strong practical expertise of TG team. TG reduces your time for screening and preliminary interviewing of employees. Once the test passed you can go to screening of portfolio \[technical staff\] or references list \[management\] not using time for more interviews of more you actually need to judge the choice to hire. Cons Some tests, especially for soft skills have a lot of questions - it splits focus and some can be not clear answered. Technical - needed Prospective June level for rising stars to be choosen cause some programming level tests are hard to pass, it makes reliability but does not help to employer to save costs. There is lack of integration with platforms for remote hire of contractors: UpWork, Glassdoor, Toptal. I wish TestGorilla will cooperate with large institution it make it more popular. Alternatives considered [Typeform](https://www.capterra.com/p/137289/Typeform/)[VideoAsk](https://www.capterra.com/p/239248/videoask/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing TestGorilla Very professional and open minded team of TestGorilla. Platform is really stable and is more creative space less testing virtual place. TG has vide variety of tasks and domains. Review Source Response from TestGorilla June 16, 2023 Hi Andrey! Thank you for taking the time to leave us your review. We are happy to hear you have had a positive experience with our team and with the variety of tests in our library. We are constantly striving for improvement and excellence, and we will happily take your feedback onboard for that. Welcome to the TG community! FC Faheem C. HR Manager Automotive Used the software for: 1-2 years ### "Great Product - Makes assessing candidates a breeze" July 8, 2022 5.0 TestGorilla is a brilliant tool that results in huge cost savings in that it offers full scale psychometric assessment functionality without the huge expense of OD or Organisational psychologists to interpret results. Pros Very easy to use and understand Excellent assessment results presentation and information relevant to the recruiting process Cons I have yet to identify anything that I like less, this product has added significant value to my role as HR Manager Review Source Response from TestGorilla August 15, 2022 Hi Faheem! Glad to hear that Testgorilla is helping you in your role as a HR Manager. Also happy to hear that we are helping you to keep costs down while still maintaining a successful hiring process :) GB Graham B. Human Resources Manager Human Resources Used the software for: Less than 6 months ### "Easy to use applicant testing platform" July 9, 2021 4.0 Using test Gorilla has cut down on a lot of the administrative burden of assessing candidates. It's great for high volume hiring queues and receiving prompt, consistent feedback on test scores. A few of our candidates have experienced issues with completing tests (e.g., unclear instructions, aggressive time constraints), but overall the applicant experience (and my experience as administrator) have been positive. Pros I like that the platform is straightforward and easy to use. There aren't a lot of unnecessary bells and whistles to get in the way. Setting up assessments and inviting applicants is very quick and easy. The layout makes it easy to compare candidates about each other. Cons I don't like that you aren't able to view the tests without assigning them to yourself and manually taking them. This makes scoring somewhat opaque, and it is hard to judge if the tests are 100% aligned to the knowledge/skills you are looking to test for. I understand the rationale behind locking down the tests, but I feel that the rewards of showing employers the tests they are assigning would outweigh the risks. Review Source Response from TestGorilla September 20, 2023 Hi Graham! We wanted to stop by and let you know we've rolled out a ton of new features since your review, including a brand-new one this month that allows customers to preview assessments before inviting candidates. We do recommend taking a look. VR Verified Reviewer Junior Recruiter Food & Beverages Used the software for: Less than 6 months ### "Challenging Assessments to Filter" May 3, 2022 5.0 Pros TestGorilla is actually really good when it comes to challenge applicants to perform really well, as the overall difficulty of the assessments makes the test unforgivable as you have to be like really concentrated. This helps us a lot because it makes the filtering process easier to advance in other steps of the recruitment process. Cons The only thing that I think makes the assessment a little bit complicated for the applicants is the full-screen + camera monitoring, for us it's actually really good because it ensures that the test is done by one person, but for the applicant's side, makes them uncomfortable and may affect a little the whole recruitment overall experience. Review Source Response from TestGorilla June 21, 2022 Hi there, and thanks a lot for taking the time to leave us a review. We are glad to hear that you have been able to screen your candidates effectively using TestGorilla. Regarding the webcam - your candidates are always asked for permission to access the webcam before the assessment, and they have the option to refuse if they feel uncomfortable. VR Verified Reviewer CEO Staffing and Recruiting Used the software for: 6-12 months ### "Powerful toop" June 27, 2022 5.0 Over great experience! Pros The app is easy to use and integrates already a great number of tests and questions ideas. It clearly makes the implementation easy. Cons The app misses some flexibility in terms of answer durations, amount of questions, etc. The candidate review process could clearly be improved (switch from one test to another, avoid popups, etc.). Review Source Response from TestGorilla July 5, 2022 Hi there! Thanks for taking the time to leave us your review, and glad to hear that you are finding the platform easy to use and integrate into your existing process. Welcome to the TG community! OL Olga L. People Officer Translation and Localization Used the software for: 2+ years ### "Effective Tool for Online Recruitment in English" March 3, 2023 3.0 Pros The product is easy to use and the technical support is very good. Cons We miss a Spanish version of the software and tests. Review Source Gonzalo C. CEO Accounting Used the software for: 6-12 months ### "The best for English level recruitment" July 9, 2021 5.0 Pros Accurate to determine fluency in languages Cons the cost. Maybe a different offer for single-test users (like us) in volume. Review Source RS Rob S. Managing Director Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Taking our recruitment to another level" October 26, 2022 5.0 Pros TestGorilla is an excellent way to assess candidates prior to interviewing. This initial screening makes the interview far more productive which saves us time and allows us to find the gems amongst a pile of CVs. Cons I find the pricing plan structure a little strange. In some ways, the free plan is preferable to the Pay as You go plan, in that it has unlimited assessment and candidate credits for the free tests.Based on this, The Pay as You Go plan, should also also have unlimited assessment and candidate credits for the free tests.I would also like to have the ability to completely delete an assessment rather than just archiving it. Review Source Response from TestGorilla January 16, 2023 Hi Rob, thank you for taking the time to leave us your feedback :) Glad to hear that we are helping you become more efficient and productive! Thanks for the suggestion to delete assessments, this will be passed to our Product team. Regarding the Free version of the platform, the tests in that version have a limited question bank, compared to the paid version of those tests...so there is quite a difference between the free content and the paid. Welcome to TG! AB Aarzoo B. Marketing Manager Events Services Used the software for: Less than 6 months ### "An easy-to-use platform with great features for assessing candidates." September 9, 2022 5.0 Pros I like the ease with which you can either invite candidates to a assessment and also send them reminders for the assessment. Saves time and effort. I also like how you can change the status of a candidate to "Interviewed", "Candidate withdrew application", "Rejected" etc. Also the Anit-Cheating monitoring is super useful. Cons I would only say it is a bit expensive. There is nothing else I can think of in terms of improvement to the product. Maybe an option to also save candidate contact numbers and Linkedin URLs so that the dashboard can be used to directly to make calls etc. Alternatives considered [iMocha](https://www.capterra.com/p/132140/iMocha/) Review Source Response from TestGorilla September 16, 2022 Hi Aarzoo! Thanks a lot for your feedback. And thank you for your suggestions. I'll be sure to pass those along to our product team, who are always looking for ways to improve our customer offering :) Thanks for being part of the TG community HR Hailey R. Talent Scout & People Partner Consumer Goods Used the software for: 1-2 years ### "Very Useful Product!" July 20, 2022 4.0 \- Overall, it has been very beneficial to our hiring process Pros \- Easy to use from an administrative point - Easy to read results - Lots of variety in the assessments already made & the option to customize - Organized nicely: can view all results in the timing they come in or by best score Cons \- Sometimes candidates aren't granted access so we have to go in on our side to figure out why/ get it resent - candidates cannot set up their account and then return to it to take the test. From our experience, if a candidate signs up and doesn't immediately take the assessment, they will not be let in when they return to do so. Unclear if it is a system or user error in this example. Review Source Response from TestGorilla August 15, 2022 Hi Hailey! Great to hear that you have had a positive experience with TestGorilla so far :) Your candidates don't in fact need to create an account to take an assessment, so I would say there is some user error there. If it happens again, you can redirect your candidate to help@testgorilla.com. Welcome to the TG community! AP Andrius P. Talent Acquisition Manager Sports Used the software for: 2+ years ### "TestGorilla is a good an efficient tool for technical assessment of candidate skills" March 7, 2023 4.0 Overall, i think it's a great way to manage technical assessments Pros Easy to use and manage the candidate pipelines. Once the test is setup, it's very easy to send it to the candidates, track, and evaluate. Cons It's difficult to setup the test that's applicable to a developers' day-to-day. I receive complaints from some candidates that the interface is difficult to use, some OS compatibility issues and code editor doesn't always work as expected. Review Source WS Walid S. CEO Computer Software Used the software for: Less than 6 months ### "Don't subscribe to TestGorilla" November 29, 2023 1.0 Pros I didn't like nothing, and the customer service is the worst. Cons No trial, instant 1 year lock-in, no ability to cancel or stop auto-renewal Review Source Response from TestGorilla January 9, 2024 Hi Walid, Thank you for taking the time to review TestGorilla. We're sorry you didn't have a great experience and do recommend reaching out to our Customer Success team for assistance. We would also appreciate more feedback on your experience with auto-renewal - we value your experience, and it will help us improve. Looking forward to hearing from you! Conrad E. Human Resources Manager Information Technology and Services Used the software for: Less than 6 months ### "Test Gorilla Review" July 9, 2021 4.0 Very good - gives us more confidence in our new hires - new hires we have brought on are performing very well. Pros Ease of downloading to excel and PDF files. Cons Testing levels are subjective - Intermediate level people end up doing senior level coding reviews for example. Testing levels should mimic the market. for example Python Coding challenges should have the titles of "Junior" "Intermediate" or "Senior". Also - please add more testing for machine learning and AI applications - this is the future and it's already here:) Reason for choosing TestGorilla Ease of use, speed of deployment - easy downloads for record keeping and sharing. Review Source eS elyssa S. Product Manager Internet Used the software for: Less than 6 months ### "Simple, Useful Software For Candidate Testing" December 2, 2021 5.0 Pros Its extremely easy to create your own assessments. Good if you have timed questions you need to ask at the beginning of a candidate review before meeting with them note: we did not leverage their pre-made assessments as we were not sold on the questions Cons Wish there were notifications for when users complete the assessments. It would be nice if integrations didn't 12x the price.... Reason for choosing TestGorilla Easy interface, not as heavy as a product as other tools like HackerRank when sending simple question assessments. Switched from [HackerRank](https://www.capterra.com/p/143549/HackerRank/) its a "scary" software when the questions you are asking aren't as in depth as a FE or BE engineer test - we were using it for PM too Review Source Response from TestGorilla December 7, 2021 Hi Elyssa, thanks for taking the time to leave us a detailed review - it's always helpful to hear what our customers think of our platform. Glad to hear that you found the interface easy to use, and just to let you know - email notifications will be rolled out before the end of this month. We have a really useful section in our help centre where you can see what is being rolled out - https://help.testgorilla.com/tests-in-development Welcome to the TestGorilla community! Steve M. Head of Service Delivery Information Technology and Services Used the software for: Less than 6 months ### "Great Tool - highly recommend " June 27, 2022 5.0 Love it and will continue to use it. We can qualify so much up front, which saves money in the long run Pros being able to set assessments to gauge the stated levels of skills is fantastic! On more than one occasion we have qualified that someone has ebellished Cons Not really found any yet TBH, its a great tool Review Source Response from TestGorilla July 5, 2022 Hi Steve, thank you for leaving us your feedback. Glad to hear that you have been able to effectively screen your candidates using our platform, and that you have saved money and time in the process! We are happy to be a part of your hiring journey :) AP Athene P. Product Development Manager Telecommunications Used the software for: Less than 6 months ### "Good Product - Easy to use" July 20, 2021 5.0 Pros Very easy to use this product, allowing me to set up appropriate technical assessments for key positions. Helped reduce the amount of time spent doing one-on-one interviews with numerous candidates, helped us narrow down the candidates we really wanted to spend time with in order to make a better informed decision regarding hiring. Cons No real cons, other than a couple of candidates did not receive invitation emails. There is no way for us to know whether these statements were true and we did end up spending time chasing candidates that had not responded. Would be good to have an option for candidates to accept or reject participation in assessment so that we did not have to chase unnecessarily if candidate had decided to opt-out. Review Source Ashley B. Vice President Marketing and Advertising Used the software for: Less than 6 months ### "First time user, now a life long customer." July 9, 2021 5.0 We are very pleased with our experience. It allowed us to weed out candidates that did not have full working knowledge of the skill set that we needed for the position. Pros I really liked that I could customize the test for our specific hiring needs. I also liked that shorter personality tests were offered. Cons A couple of the navigation features within the dashboard took me a little longer to figure out, but overall I don't have anything glaring that I would say I didn't like. Review Source PP Pieter P. Managing Partner Computer Software Used the software for: Less than 6 months ### "Ok, service but not the best." March 17, 2022 3.0 I had a bad experience trying to purchase the product. The sales person cancelled the introductory meeting TWICE minutes before the meetings started. Eventually a support person had to take over the meeting and that was a very very short introduction. Overall experience was very very bad. Pros Review the entire history of the coding test a candidate did. It allowed to understand how the person developed a solution. Cons The pricing model and not being able to change an assessment after a test. If you want to have 3 different tests for a junior, medior and senior developer, you need to buy 3 assessments costing roughly 150$ each. If you did not invite any other candidate to that assessment for over 1 month, the assessment is thrown away and you need to repurchase a new assessment. Reason for choosing TestGorilla It made a good impression at the start. Review Source Response from TestGorilla May 6, 2022 Hi Pieter, thank you for taking the time to leave us your feedback, even though you had a bad experience. Our product is designed to be used at the beginning of the hiring process, allowing you to screen large numbers of applicants at a reasonable cost per candidate, rather than in the manner you describe. It seems that our sales team were having some issues with capacity at the time of your issue. It is not an excuse, but unfortunately something we have had to deal with in the past. We now have the resources in place to ensure this is not the case in the future. Please know that you are welcome to get in touch at any stage to discuss your plan with our Customer Success team, and we would be happy to hear from you. Wishing you all the best with your hiring process! II Irene I. HR Director Consumer Goods Used the software for: Less than 6 months ### "Not what I expected" July 12, 2021 3.0 In the beginning it was great. I was excited. I thought I would have personalized attention like we provide our customers. We're small and starting out. I aligned with your company thinking you would act the same. I'm really disappointed. Pros It is easy to implement. There really isn't much else. Cons Horrible customer service There isn't much insight into how tests are graded. There's no view into the tests what are the questions how did the candidate answer them. The timed portion isn't ideal for roles like accounting. It is embarrassing. Review Source VR Verified Reviewer Systems Architect Financial Services Used the software for: 6-12 months ### "Great time saver" June 14, 2022 5.0 Good overall experience. Pros Easy to use and saves us a lot of time when looking for skilled candidates. Cons Pricing model is not the best. But they did refund us when we made a mistake. Review Source Response from TestGorilla June 21, 2022 Hi there, thank you for taking the time to leave us your feedback. Glad to hear that you are saving time in the search for skilled candidates, and that you have had a good experience so far. You'll also be glad to know that we are in the final stages of a simplified pricing initiative, so we are sure this will remedy any confusion around this. Thanks for being on board! Similar Products Featured ## Related categories [Pre-employment Testing](https://www.capterra.com/pre-employment-testing-software/)[Assessment](https://www.capterra.com/assessment-software/)[Exam](https://www.capterra.com/exam-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.