--- title: "Amazon WorkSpaces Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Amazon WorkSpaces Software - reviews, pricing plans, popular comparisons to other Remote Desktop products and more." source_url: "https://www.capterra.com/p/203828/Amazon-WorkSpaces/" page_type: "product" language: "en" --- # Amazon WorkSpaces Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Amazon WorkSpaces ## What is Amazon WorkSpaces? Amazon spaces is a virtual desktop solution with remote access capabilities that assist employees with collaboration and file sharing ## What is Amazon WorkSpaces used for? [Remote Work](https://www.capterra.com/remote-work-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Desktop as a Service (DaaS)](https://www.capterra.com/daas-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 84% Neutral 9% Negative 6% Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Amazon WorkSpaces?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://aws.amazon.com/&name=Amazon WorkSpaces) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Amazon WorkSpaces 4.3 (32) VS. [4.7 (24,165)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price Contact vendor Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (32) Ease Of Use 4.6 (28,442) Value For Money 4.4 (23) Value For Money 4.5 (20,573) Customer Service 4.1 (25) Customer Service 4.4 (18,567) ## Amazon WorkSpaces alternatives [4.9 (29)](https://www.capterra.com/p/210512/Kasm-Server/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [5.0 (23)](https://www.capterra.com/p/147724/Open-Virtual-Desktop-Enterprise/reviews/) Starting price $8.55 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [5.0 (2)](https://www.capterra.com/p/247620/Thinfinity-Workspace/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Google Drive](https://www.capterra.com/p/161425/Drive/) [4.8 (28,566)](https://www.capterra.com/p/161425/Drive/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161425/Drive/) [View all alternatives](https://www.capterra.com/p/203828/Amazon-WorkSpaces/alternatives/) ## FAQs about Amazon WorkSpaces Overview ### Which roles and teams benefit most from Amazon WorkSpaces? Amazon WorkSpaces is most used by IT administrators, network engineers, and end-user support teams that need to deploy secure virtual desktops and manage remote access centrally. Operations managers, consultants, customer service teams, analysts, and business development staff benefit from reliable access to business applications, standardized environments, and work-from-anywhere productivity. Answer based on 32 reviews Overview ### What company size and industries is Amazon WorkSpaces built for? Amazon WorkSpaces serves small businesses most often, with 56% of reviewers, and is used heavily in Computer Software and Information Technology and Services, at 19% each. It also has adoption among enterprises at 28%, midsize businesses at 16%, and Computer & Network Security teams at 6%, especially for remote work. Answer based on 32 reviews Features and Usability ### What are the key features of Amazon WorkSpaces? Amazon WorkSpaces offers desktop virtualization and DaaS, with cloud computing for delivering virtual desktops and applications. Key features include access controls and role-based permissions, single sign-on and multi-factor authentication, device management, file transfer, backup and recovery, application management, monitoring, and third-party integrations. Integrations ### Which third-party tools and platforms does Amazon WorkSpaces integrate with? Amazon WorkSpaces integrates with OpenVPN Access Server for VPN connectivity and with AWS VPC for network access. These connections support secure remote desktop deployment and private network routing within Amazon WorkSpaces environments. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Amazon WorkSpaces offer? Amazon WorkSpaces provides videos as its training option. Videos can support self-paced learning by showing setup steps, core features, and common workflows in a visual format. No other training formats are confirmed in the catalog data for Amazon WorkSpaces. Getting Started and Support ### What customer support options does Amazon WorkSpaces offer? Amazon WorkSpaces provides email/help desk, FAQ/forum, knowledge base, and phone support. User feedback on support is mixed, with at least one reviewer saying Amazon’s technical support is lacking and that third-party support was needed for better assistance. Answer based on 1 reviews Security ### How does Amazon WorkSpaces handle data security and access control? Amazon WorkSpaces uses secure remote desktop access, two-step and multifactor authentication, login confirmations by email, uniquely assigned registration codes, restrictive designated-user access, and restricted permissions managed through AWS. Reviewers also note frequent password changes, repeated MFA prompts after accidental app closure, and some authentication failures on Linux and web clients. Answer based on 14 reviews ## Features AI summary Based on 4,297 Remote Desktop reviews Capterra data shows that buyers of remote desktop software rank the following features as their top priorities: - **Secure Login** (**70%** of reviewers rated this feature as critical) - **Remote Access/Control** (**62%**) - **Access Controls/Permissions** (**43%**) Amazon WorkSpaces supports all three of the features reviewers consider most important: **Secure Login**, **Remote Access/Control**, and **Access Controls/Permissions**. Together, these capabilities help businesses protect user access, connect employees to systems from anywhere, and manage permissions by role, allowing teams to work securely while keeping control over sensitive resources. Secure Login 4.5 (4) 0.00% of 4 reviewers that rated this feature as important or highly important At least a username and password is required to access the system Remote Access/Control 4.5 (19) 42.11% of 19 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Access Controls/Permissions 4.7 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Collaboration Tools 4.7 (9) 33.33% of 9 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together File Transfer 4.4 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Move files across different systems or networks Desktop/Application Virtualization 4.1 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Platform to achieve application and desktop virtualization Amazon WorkSpaces 36 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Admin Console: Interface for configuring and monitoring the system. - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Authentication: Verify the identity of users/devices to enable secure access - Automatic Backup: Data is backed up automatically to prevent data loss - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - BYOL Management: Support "Bring Your Own License" model for flexible licensing, whether on-premise or in the cloud - Cloud Computing: A network of remote servers which allow businesses to store, manage, and process data through the cloud instead of a local server - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - DaaS: Desktop-as-a-service provider - Data Storage Management: Manage and store data in a database - Desktop Virtualization: Creates virtual version of end user's desktop environment or operating system - Desktop/Application Virtualization: Platform to achieve application and desktop virtualization - Device Management: Maintenance and upkeep of physical and/or virtual devices - File Transfer: Move files across different systems or networks - GPU Virtualization: Utilization of GPUs to accelerate the rendering and processing of graphics/applications running on a virtual machine. - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Device Support: Support multiple types of devices - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Policy Management: Create, manage, and track policies and procedures within an organization - Projections: Estimate or forecast of a future scenario based on the study of present trends - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Update/Installation: Deploy updates or install new software remotely - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Login: At least a username and password is required to access the system - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Single Sign On: Allow users to access multiple services after entering their login credentials once - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Provisioning: Create, modify, disable, or delete user accounts and their profiles across IT infrastructures --- Features 4.5 (32) 4.5 Based on 32 reviews ## Pricing Value for money 4.4 (23) [View all Pricing Plans](https://www.capterra.com/p/203828/Amazon-WorkSpaces/pricing/) Value for money 4.4 (23) 4.4 Based on 23 reviews ## Support, customer service and training options Customer Service 4.1 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (25) 4.1 Based on 25 reviews ## User reviews Overall rating 4.3 Based on 32 reviews Filter by rating 5(17) 4(10) 3(3) 2(0) 1(2) Mentioned topic Sorted by most recent SJ Shubham J. Senior Security Analyst Computer & Network Security ### "Amazon Chime: On-Demand Service for Streamlined Collaborations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 7, 2024 IT is a reliable, on-demand service that can be accessed anytime. The key advantage is that with just a few configurations, our real work environment gets quickly provisioned. Pros The built-in service, Amazon Chime, enables seamless work collaboration without the need for third-party apps. moreover "Honey code" appears to be a valuable feature due to its low-code requirements, although we did not utilize it. Instead, we rely on Work Link for our homegrown application. Cons The service occasionally experiences slowdowns, but it is difficult to determine whether this is due to network speed or computational inefficiency. Additionally, there is no provision for a shared user concept. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CK Cem K. Business Development Information Technology and Services ### "Workspaces als VM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 27, 2023 Pros Einfach zu bedienen, Desktop im Desktop. Vereinfacht viele Sachen für die man besondere Zugriffsrechte etc benötigen muss und ebenfalls gut bei Reisen Cons Mehr Designs bzw Änderungsmöglichleiten, und eventuell die Geschwindigkeit Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DB Dawn B. Client Services and Operations Manager Financial Services ### "Love AWS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 15, 2023 Overall, I have a very good work experience with AWS. It is easy to get into and out of quickly. Pros I like the ease of accessing a remote system and getting all of the information I need. Cons Sometimes it is unavailable but that is very rare. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DA Dave A. Software Tester Computer Software ### "Buggy client software that frequently and intermittently fails to connect" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 5, 2023 Extremely poor.- continual intermittently desktop display issues- very poor audio when attending teams meetings (need to email meeting invite to my local account and attend meetings as an "external" party which confuses people)- No file transfer from remote desktop to local- Linux client and Web Clients give authentication failure, need to use MacOS or Windows only despite the websites claims (misleading information)- Support don't address issues even when calls have been logged for months, and end user is not able to contact support directly (non-existant support) Pros If it worked as it's supposed to it would be a great way to provide a remote desktop for external contractors such as myself. It's a pity it doesn't work reliably Cons The AWS Workspaces client is buggy, it frequently and intermittently fails to connect, or will connect but instead of showing the desktop shows a white screen the size of the remote desktop, my client has had a call logged with AWS for months to fix this issue, and despite 2-3 client versions being released this issue continues to plague their service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Mbonjo R. Network Engineer Computer & Network Security ### "Powerful and amazing cloud-based virtual desktop infrastructure (VDI) service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2023 Overall, this software is one of the best I have used so far and I encourage and recommend users to try it out Pros I love this software for it's high security level it provides, making it very secured to access desktop applications and other features Cons Bli haven't encountered any faults using this software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SO Stephanie O. Restaurant worker Restaurants ### "Great software for remote work" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 24, 2023 Pros I liked Amazon workspace because it was easy to use and easy to navigate Cons What I didn’t like was that you had to change your password frequently and also there were some glitches Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Shivam V. Associate Analyst Information Technology and Services ### "Amazing software for secure environment and remote work." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 20, 2023 Pros The software is very secure for the company to use and has easy to understand functionality, is better option than many competitors in market and is total value for money. I use it on daily bases and its very easy to use and the software keeps on updating by latest updates. Cons Sometimes the servers are little bit laggy which leads to delay in login to AWS environment which eventually leads to delay in work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GD Gabriela D. Cabelereira Facilities Services ### "Amazon" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2023 Resolvo todos os problemas com apenas um clic. Pros Super fácil o acesso, tudo muito bem desenvolvido. Cons Gosto de tudo nesse software é realmente impactante. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Kenneth C. Customer Service Consumer Services ### "Amazon Workspaces Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 6, 2023 My overall experience is a 10 out of 10. This program helps me work from home. Pros I like the opportunity to work from home and also it functions well on my computer. Also doesn't crash at all. Cons Don't have anything negative to say about this program. It does what it is suppose to with no issues at all. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RW Rebecca W. Customer Service Supervisor Health, Wellness and Fitness ### "Excellent remote work product. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2022 I have been using it since early 2020 and so far it has been incredibly reliable. Pros How easy it is to use. We use it with both a thin client and a personal computer in our household and find it easy to use and access with both. Cons So far I haven't found anything. It rarely malfunctions and when it does it is only a matter of minutes before it is up and running again. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/203828/Amazon-WorkSpaces/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.