# Amazon WorkSpaces Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Amazon WorkSpaces the right Remote Desktop solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203828/Amazon-WorkSpaces/reviews --- Amazon WorkSpaces 4.3 (32) [View alternatives](https://www.capterra.com/p/203828/Amazon-WorkSpaces/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Amazon WorkSpaces Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews SC Shirley C Team PA, Legal DepartmentMedia Production, 501 - 1,000 employeesUsed the software for: More than 2 years. “Amazon Workspaces allows me to login on any machine, safely and securely, and have access to my work quickly from any location.“ February 17, 2022 SJ Shubham J Senior Security AnalystComputer & Network Security, 201 - 500 employeesUsed the software for: 1-2 years. “The service occasionally experiences slowdowns, but it is difficult to determine whether this is due to network speed or computational inefficiency.“ December 7, 2024 Shivam V Associate AnalystInformation Technology and Services, 10,001+ employeesUsed the software for: 6-12 months. “The software is very secure for the company to use and has easy to understand functionality, is better option than many competitors in market and is total value for money.“ January 20, 2023 Shawn C IT DirectorConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Tech support via Amazon is lacking. “ August 9, 2022 MG Montu G Senior Operations ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Quick, Secure, Reliable, Use Friendly, Quick Installation makes it the most loved remote desktop tool.“ March 11, 2022 LS Liberato S freelancerComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “With just a few clicks our users can work remotely and securely.“ October 6, 2021 ## Showing most helpful reviews Showing 1-25 of 32 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Han A. SDR Computer Software Used the software for: 1-2 years ### "A cloud computer, but simple and dynamic" June 2, 2021 5.0 I have absolutely 0 complaints about the software it's rare yet I'm very pleased to say it this software is way above most other cloud software and it's hard to believe how easy and accessible it is. Pros Jesus, what's not to love about this software? (the price, the price can get high depending on your team) Still worth every penny say you need to leave somewhere and forgot your computer. That means you either go back or accept your internet defeat scrambling to get done what you can. Yea not anymore, this cloud software is so light almost any computer can run it, and to top it off any work-related files you have can be accessed as long as you download workspace all you need is a login and confirmation and done. I could probably go another few pages into how it has permissions, team coordination, easy management etc etc but really try it out. Cons I'll say the price can be a little rough but it's very well worth what you are paying for. When it comes to software I think \[SENSITIVE CONTENT HIDDEN\] knows very well what he's doing. Review Source SJ Shubham J. Senior Security Analyst Computer & Network Security Used the software for: 1-2 years ### "Amazon Chime: On-Demand Service for Streamlined Collaborations" December 7, 2024 4.0 IT is a reliable, on-demand service that can be accessed anytime. The key advantage is that with just a few configurations, our real work environment gets quickly provisioned. Pros The built-in service, Amazon Chime, enables seamless work collaboration without the need for third-party apps. moreover "Honey code" appears to be a valuable feature due to its low-code requirements, although we did not utilize it. Instead, we rely on Work Link for our homegrown application. Cons The service occasionally experiences slowdowns, but it is difficult to determine whether this is due to network speed or computational inefficiency. Additionally, there is no provision for a shared user concept. Review Source DA Dave A. Software Tester Computer Software Used the software for: 6-12 months ### "Buggy client software that frequently and intermittently fails to connect" April 5, 2023 1.0 Extremely poor.- continual intermittently desktop display issues- very poor audio when attending teams meetings (need to email meeting invite to my local account and attend meetings as an "external" party which confuses people)- No file transfer from remote desktop to local- Linux client and Web Clients give authentication failure, need to use MacOS or Windows only despite the websites claims (misleading information)- Support don't address issues even when calls have been logged for months, and end user is not able to contact support directly (non-existant support) Pros If it worked as it's supposed to it would be a great way to provide a remote desktop for external contractors such as myself. It's a pity it doesn't work reliably Cons The AWS Workspaces client is buggy, it frequently and intermittently fails to connect, or will connect but instead of showing the desktop shows a white screen the size of the remote desktop, my client has had a call logged with AWS for months to fix this issue, and despite 2-3 client versions being released this issue continues to plague their service. Review Source Shawn C. IT Director Construction Used the software for: 2+ years ### "Great product for RDP Sessions" August 9, 2022 5.0 Very positive, can be a bit tricky to understand all the layers. Pros Ability to use for remote work and security. Cons Tech support via Amazon is lacking. We use CDW for 3rd party support. Alternatives considered [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Reason for choosing Amazon WorkSpaces Broader network options and resources. Review Source VR Verified Reviewer Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Best remote desktop service" July 2, 2022 5.0 using it for around 2 years, not seen any issues, it works very smoothly, feel like using my own laptop or computer. Pros it is like our normal desktop, we can simply sign in with our credentials and that's it. it is fast and easy to deploy, with no need for physical hardware. It also reduces cost. Cons Amazon workspace needs a stable internet connection which sometimes creates a little bit of a problem. Review Source Shivam V. Associate Analyst Information Technology and Services Used the software for: 6-12 months ### "Amazing software for secure environment and remote work." January 20, 2023 4.0 Pros The software is very secure for the company to use and has easy to understand functionality, is better option than many competitors in market and is total value for money. I use it on daily bases and its very easy to use and the software keeps on updating by latest updates. Cons Sometimes the servers are little bit laggy which leads to delay in login to AWS environment which eventually leads to delay in work. Review Source Swati P. Consultant Computer Software Used the software for: 2+ years ### "Amazon Workspace for VDIs" October 13, 2022 3.0 Pros 1\. Fairly priced at competitive rates 2. Ease of use - login Cons 1\. Workspace starts to get slow even on a stable internet connection 2. Takes a lot of time to inital login 3. Disconnects suddenly at times Review Source Aman K. Consultant Information Technology and Services Used the software for: 1-2 years ### "Making Remote Work COnvenient" July 2, 2022 4.0 Overall I am satisfied with it as it makes my remote work convenient and provides me with opportunity to work from anywhere. Pros It provides a great setup for working remotely and that too without compromising on any tool or feature. All the tools are well supported in workspace and can be easily used for working remotely. Cons The only con i feel is that the workspace lags a bit and that kind of slows down, but rest all it works fine. Review Source VR Verified Reviewer architect Government Administration Used the software for: 1-2 years ### "amazon work space similar to horizon or vdi " December 18, 2020 5.0 ease to use decreases patching and upgrades on infra Pros easy to use no infrastructure necessary.no need of purchase of hardware no need to rack and stack windows vmware license storage every thing will be taken care by amazon Cons support .we will not have direct contact need to schedule a meeting for troubleshooting issues Reason for choosing Amazon WorkSpaces vm vdi ,citrix,horizon Review Source Ankit G. Sr.Business Intelligence Developer Information Technology and Services Used the software for: 1-2 years ### "Setup Remote Desktops for the clients" July 5, 2020 4.0 Pros 1\. It can easily setup remote desktops on the client machines 2. It is pretty secured as it asks for multifactor authentication code everytime you login 3. Multiple instances of the multiple workspaces can be opened at a time 4. The workspace retains to its state even when the application is closed Cons 1\. It lags at times, might be due to low internet connectivity 2. You need to repeatedly put multifactor authentication code if you mistakenly close the workspace application Review Source GD Gabriela D. Cabelereira Facilities Services Used the software for: 2+ years ### "Amazon" January 7, 2023 5.0 Resolvo todos os problemas com apenas um clic. Pros Super fácil o acesso, tudo muito bem desenvolvido. Cons Gosto de tudo nesse software é realmente impactante. Review Source TR Thea R. Customer Service Representative Outsourcing/Offshoring Used the software for: 1-2 years ### "An honest review of Amazon Workspaces for Customer Service Representatives" November 14, 2022 5.0 Pros At first it is weird using this domain especially that it imitates a seperate device from your own laptop or pc. It has a tool bar, it's own settings and file management system. Its like a seperate laptop but from the same device. It is helpful and convenient for people who multi-task and wants to protect their workplace files, tools and transactions without it being mixed or leaked from your personal computer's software and domain. Cons An area of improvement for this platform is that it needs to set how many users can log in at the same time, because due to crowding it has a tendency to perform slowly. A visibility of the admin to the number of users online pero domain will be a great advantage. Review Source MG Montu G. Senior Operations Manager Financial Services Used the software for: 2+ years ### "Review for Amazon Workspace based on daily use" March 11, 2022 4.0 Quick, Secure, Reliable, Use Friendly, Quick Installation makes it the most loved remote desktop tool. Pros Amazon Workspaces is fantastic for us as we need a reliable Desktop computer from anywhere. Amazon's uniquely assigned registration codes to each customer and restrictive access to designated user only makes it a more secure remote desktop tool. Our onshore client connects securely and quickly and it holds very less data, enough to be used on extremely old computers. Apart from this, security, network access, restricted permissions, this all features are easy to control from AWS. Customer support is usually good and in a quick manner. Cons Sometimes, it disconnects randomly or gets slow in the prime time, makes us to loose our productive hours. The lag time in access sometime annoying. Review Source RW Rebecca W. Customer Service Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent remote work product. " December 12, 2022 5.0 I have been using it since early 2020 and so far it has been incredibly reliable. Pros How easy it is to use. We use it with both a thin client and a personal computer in our household and find it easy to use and access with both. Cons So far I haven't found anything. It rarely malfunctions and when it does it is only a matter of minutes before it is up and running again. Review Source LS Liberato S. freelancer Computer Software Used the software for: 1-2 years ### "Best Work From Home Remote Tool" October 6, 2021 4.0 Overall it was an amazing experience! Pros So far this is the best virtual desktop for me. It was easy to use and we can let our users to work anytime and anywhere in the world. With just a few clicks our users can work remotely and securely. We can also customized the applications that our user need based on their work or department. Cons With awesome features comes with a great price. It was a bit too pricey compared to other remote desktop tool but I guess it is just fair specially when it has the latest and most secured features that a remote tool can offer nowadays. So why think of the price if you can benefit more from it. Review Source SR Sandeep R. Quality Analyst Information Technology and Services Used the software for: 2+ years ### "Best Remote Desktop management tool" April 17, 2021 4.0 Overall its the best that runs smoothly without having consuming too much of RAM. It is must have tool especially during this work from home period. It works seamlessly in day to day usage. Pros It is easy to use. It has clean and simple user interface. It works on almost every desktop operating system. We can access it from anywhere with ease. It has two step verification system that allows us to safely login without the fear of getting hacked. Verification is always sent to mail every time we login so that its safe and at the same easy to use. It doesn't take up so much memory while running. Cons It doesn't work properly with slow internet connection. It gets disconnected automatically sometimes when there is even slight fluctuations in internet. Sometimes the verification mail doesn't get sent when we try to login. macOS client is slow compared to windows client. Review Source DB Dawn B. Client Services and Operations Manager Financial Services Used the software for: 6-12 months ### "Love AWS" November 15, 2023 5.0 Overall, I have a very good work experience with AWS. It is easy to get into and out of quickly. Pros I like the ease of accessing a remote system and getting all of the information I need. Cons Sometimes it is unavailable but that is very rare. Review Source JM John M. Manager End User Support Education Management Used the software for: 2+ years ### "AWS WorkSpaces" March 22, 2022 5.0 Overall, I would recommend AWS WorkSpaces to any company looing to explore cloud computing options. I look at AWS as a supplemental way for our users to access the software they need. Pros I enjoy the fact that our end-users can connect to their secure desktop WorkSpace from Chromebooks, Windows devices, Mac's and tablets. The critical applications that are needed are always a few clicks away accessible in the cloud. Cons Learning some of the AWS terminology can be confusing and the interface used to create WorkSpaces can be a bit clunky. Performance and connectivity issues sometimes get in the way of having a clean session. Review Source BC Bogdan C. Technical Leader Computer Software Used the software for: 2+ years ### "Reusable virtual desktops for remote work" November 24, 2022 5.0 It works, desktops are fast to build and you can choose very powerful options for heavy workloads when needed, paying just what you use Pros When I'm on the go I can run large Windows workloads that I wouldn't be able to run using my MacBook, with great connectivity in the WorkSpace but using very little bandwidth. This is pretty important when doing remote work from places with low connectivity Cons I would've loved to be able to use Microsoft Remote Desktop directly Review Source TC Tanirah C. Shift supervisor Food Production Used the software for: 2+ years ### "Amazon RV" July 29, 2022 4.0 Pros I love that I can use this on a laptop and desktop Cons The internet speed for this could be a little bit more faster Review Source SC Shirley C. Team PA, Legal Department Media Production Used the software for: 2+ years ### "Lockdown lifesaver" February 17, 2022 3.0 I would recommend this to individuals and teams working remotely or by hybrid working. You can access your usual tools and systems, so don't have to make excuses for not being in the office to solve problems. Pros I like that it gives me access to the software I used at my desk in the office, but remotely. I look after a large and busy team, and need to have the tools at my disposal to assist them efficiently. Amazon Workspaces allows me to login on any machine, safely and securely, and have access to my work quickly from any location. Cons It sometimes disconnects randomly or gets slow in the evenings. Review Source MR Mbonjo R. Network Engineer Computer & Network Security Used the software for: 6-12 months ### "Powerful and amazing cloud-based virtual desktop infrastructure (VDI) service" March 9, 2023 5.0 Overall, this software is one of the best I have used so far and I encourage and recommend users to try it out Pros I love this software for it's high security level it provides, making it very secured to access desktop applications and other features Cons Bli haven't encountered any faults using this software Review Source Mohammad Sami U. Senior Software Engineer Computer Software Used the software for: Less than 6 months ### "Just like your local Machine" July 6, 2021 5.0 Like I said, these workspaces feels like I'm using a machine that is located near me, and using it was just like my personal computer Pros I've been using workspaces for about 2 months now and not for a moment I felt like it was a machine in the cloud, I loved it! I can manage it from the console I can stop and restart it plus latency is zero everything is just like my local machine Cons There is a catch, if user is not responding to the machine for about 48 hours, it will disconnect other than that everything is awesome Review Source Briana M. Receptionist/Test Administrator Non-Profit Organization Management Used the software for: Less than 6 months ### "Good For Remote Work" June 29, 2021 5.0 Overall, the product is good to have for security and protection of remote work computers. Pros I like that it is customizable so that you can monitor your employees from home and not have to worry about outside security threats to the desktops. Cons I think the software should have come with automatic updating. If a user did not see the notice to update, the desktop would not function properly and make the entire computer run slow even if hooked to the fastest of hardwired internet. Review Source VW Vanessa W. Receptionists Veterinary Used the software for: 2+ years ### "Recommend" May 26, 2021 5.0 Wonderful Pros Amazon is a place where you can literally fine any and everything you can possibly think of Cons Some brands tend to be fake or be over priced Review Source Similar Products Featured ## Related categories [Desktop as a Service (DaaS)](https://www.capterra.com/daas-software/)[VDI](https://www.capterra.com/vdi-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)