--- title: "Attendo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Attendo Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/203837/Attendo/" page_type: "product" language: "en" --- # Attendo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Attendo ## What is Attendo? Attendo is a cloud platform that enhances customer service, operations, and communication. The platform offers over 30 modules and 100 features for companies to tailor services to their needs. It provides flexibility and aims to unify systems, reduce costs, increase productivity, and automate tasks while avoiding a one-size-fits-all approach. Key capabilities include omnichannel support, a customizable ticketing system, field service tools, document management, workflow automation, real-time notifications, API integration, and personalization options. Built on secure cloud architecture, Attendo scales to support unlimited users and resources via a SaaS model, eliminating hardware costs and licensing fees. As an affordable alternative to complex platforms, its modular design accommodates growth and partners with providers for successful deployment. ## What is Attendo used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €49 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Attendo?[Manage this product listing](https://www.g2.com/products/attendo/claim_requests/new?auto=true) ## Attendo Overview Updated September 2026 AI summary Attendo is a customer service platform designed for businesses of all sizes, offering tools for managing support tickets, call centers, email, and multi-channel communications. Its features include knowledge base management, reporting, and surveys, with options like live chat, chatbot, and real-time monitoring. Attendo is accessible via web, cloud, SaaS, and Android deployments, supporting integration and automation needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Attendo 5.0 (1) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price €49 Per User Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (298) Value For Money 5.0 (1) Value For Money 4.4 (294) Customer Service 5.0 (1) Customer Service 4.5 (297) ## Attendo alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about Attendo Overview ### What company size and specific industries is Attendo built for? Attendo is designed for companies in Spain, with no specific industry focus named. It appears suited to Spanish businesses of any size that need a solution tailored to the local market, rather than to a particular sector or company type. Features and Usability ### What are the key features of Attendo? Attendo offers CRM and chatbot capabilities, along with customer communication tools like live chat, email management, SMS messaging, call routing, and voicemail. It also includes support ticket management, a self service portal, knowledge base management, workflow management, real-time analytics, alerts/escalation, and third-party integrations. Integrations ### Which third-party tools and platforms does Attendo integrate with? Attendo integrates with 10 third-party tools and platforms, including Google Workspace and Microsoft Outlook for communication, WhatsApp for messaging, Pleo for expenses, and Dynamics 365 Business Central, SAP S/4HANA Cloud, Sage 200, Sage 500, Sage X3, Holded, and Hiopos for business and accounting workflows. Getting Started and Support ### What training and onboarding options does Attendo offer? Attendo provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover feature walkthroughs and updates, documentation offers written reference material, and videos provide self-paced learning. Getting Started and Support ### What customer support options does Attendo offer? Attendo provides email/help desk, phone support, and chat. Support users can contact the team through these channels for assistance with setup, account issues, or day-to-day questions. No reviewer feedback about response times, helpfulness, or common frustrations is available for this product. ## Features AI summary Based on 5,357 Help Desk reviews Capterra data shows that buyers of customer service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Attendo supports all three features that reviewers rate highest: **Support Ticket Management**, **Call Center Management**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage customer requests across channels, handle call operations more efficiently, and maintain consistent service experiences, allowing teams to respond faster and keep support work organized. Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Chatbot AI-based platform which conducts a conversation via auditory or textual methods CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Attendo 23 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Inbox Management: Organize, prioritize, and manage incoming communications - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Community €49.00 Per User, Enterprise €119.00 Other, Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[ Holded](https://www.capterra.com/p/153384/Holded/)[ Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/)[ Pleo](https://www.capterra.com/p/160720/Pleo/)[ Sage X3](https://www.capterra.com/p/213927/Sage-X3/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Nora D. coordinator compliance Human Resources ### "es un buen software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 20, 2022 es bastante buena, ya que es un app muy rapida. Pros la rapidez con la que se gestiona la documentacion Cons se podria mejorar el precio de contratacion con respecto a otras app con la misma funcionalidad Switched from [Zendesk Explore](https://www.capterra.com/p/132248/BIME/) me pareció buena opción Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.