--- title: "HBS Systems Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HBS Systems Software - reviews, pricing plans, popular comparisons to other Service Dispatch products and more." source_url: "https://www.capterra.com/p/203879/HBS-Systems/" page_type: "product" language: "en" --- # HBS Systems Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) HBS Systems ## What is HBS Systems? HBS Systems provides web-based equipment dealer and rental equipment management software backed by award-winning customer service to Agriculture, Construction, Aggregate, Material Handling & Rental Equipment dealerships worldwide. A trusted industry leader for 35+ years, our powerful features are designed to streamline your entire business and maximize revenue. Our software improves accuracy and efficiency in all departments by automating and integrating complex OEM processes on any device. ## What is HBS Systems used for? [Inventory Management](https://www.capterra.com/inventory-management-software/)[Equipment Rental](https://www.capterra.com/equipment-rental-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) Top alternative Featured Overall rating Based on 30 user reviews Reviews sentiment Positive 73% Neutral 23% Negative 3% Starting price $1000 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HBS Systems?[Manage this product listing](https://www.g2.com/products/netview-eco-equipment-dealer-management/claim_requests/new?auto=true) ## HBS Systems Overview Updated September 2026 AI summary HBS Systems provides small and midsize businesses with inventory management capabilities, spanning equipment maintenance, rental, and service dispatch. It offers features such as inventory control, forecasting, order management, and reporting, with options for billing, supplier management, and mobile access. Deployable via cloud or web, it supports businesses seeking to optimize and track inventory across multiple functions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HBS Systems 4.0 (30) VS. [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price $1000 Per User, Per Month Starting Price $31.1 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (30) Ease Of Use 4.0 (242) Value For Money 3.7 (25) Value For Money 4.1 (218) Customer Service 4.0 (28) Customer Service 3.9 (227) ## HBS Systems alternatives [4.4 (333)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.8 (1,193)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/) [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/) [ADVANTAGE 365](https://www.capterra.com/p/104749/ADVANTAGE/) [4.5 (34)](https://www.capterra.com/p/104749/ADVANTAGE/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/104749/ADVANTAGE/) ## FAQs about HBS Systems Overview ### Which roles and teams benefit most from HBS Systems? HBS Systems is most used by parts, service, and sales managers, along with office administrators and dealership leaders. Parts and service teams rely on it for inventory, repair orders, and warranty workflows, while sales and front-office staff manage customer transactions. Executives and IT administrators use it to oversee operations, reporting, and system performance. Answer based on 30 reviews Overview ### What company size and specific industries is HBS Systems built for? HBS Systems is designed for agricultural, construction, aggregate, industrial, material handling, and rental equipment dealerships worldwide. It fits dealerships of varying sizes that need web-based dealer management software, especially organizations managing equipment sales, service, and rental operations across those sectors. Features and Usability ### What are the key features of HBS Systems? HBS Systems offers fleet management, asset tracking, and equipment tracking for managing vehicles and mechanical equipment. It also includes work order management, maintenance scheduling, preventive maintenance, and service history, plus inventory management, inventory control, barcoding/RFID, billing and invoicing, dispatch management, and reporting/analytics. Integrations ### Which third-party tools and platforms does HBS Systems integrate with? HBS Systems integrates with ARI, including ARI Part Smart and ARI Website. These integrations support catalog and website connections within the ARI ecosystem, giving HBS Systems users a focused set of third-party links for parts data and online storefront operations. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does HBS Systems offer? HBS Systems provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced visual guidance. Getting Started and Support ### What customer support options does HBS Systems offer? HBS Systems provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. Users often describe the support team as knowledgeable and helpful when troubleshooting issues, though some note that response quality can vary and occasional callbacks slow resolution. Answer based on 5 reviews Ease of use ### Is HBS Systems easy to use? HBS Systems feels fairly easy to learn for many dealership teams, especially in accounting and everyday workflows. The interface carries familiar patterns across modules, and support helps when issues come up, but some users find searches limited, screens dated, and certain tasks slowed by glitches, restrictions, or extra workarounds. Answer based on 11 reviews ## Features AI summary Based on 7,702 Service Dispatch reviews Capterra data shows that buyers of inventory management software rank the following features as their top priorities: - **Inventory Control** (**52%** of reviewers rated this feature as critical) - **Inventory Tracking** (**56%**) - **Billing & Invoicing** (**47%**) HBS Systems supports **Inventory Control** and **Billing & Invoicing**, giving businesses a way to manage stock levels accurately and handle customer charges within the same system. However, it does not include **Inventory Tracking**. Instead, it offers other important capabilities that reviewers also value, including **Purchase Order Management** (**44%**), **Order Management** (**47%**), and **Product Identification** (**41%**). These features help businesses manage purchasing, process orders efficiently, and keep products organized, helping teams maintain stock accuracy and improve day-to-day operations. Inventory Control 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Monitor product stock levels Purchase Order Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, send, and track purchase orders and their statuses Order Management 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Product Identification 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Ability to link barcodes or serial numbers with specific items for identification Inventory Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Dispatch Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed HBS Systems 43 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Equipment Tracking: Track the location of specific equipment at all times - Fleet Management: Management of commercial motor vehicles for work-related purposes - For Mechanical Equipment: Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork - Forecasting: Form predictions based on past and present data/trends - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Job Management: Manage and track all job information and associated tasks - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Manufacturing Inventory Management: Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Updates: Receive system updates as soon as any changes are made - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service History: Track work performed and resources used for past customers, sites, or assets - Supplier Management: Manage all supplier data and operations - Technician Management: Oversee technicians and track their assigned work orders - Utilization Reporting: Track the frequency of asset usage - Vendor Managed Inventory: Vendor takes full responsibility for maintaining an agreed inventory of the material on behalf of the buyer - Warehouse Management: Manage and track operations and inventory within warehouses - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 3.7 (30) 3.7 Based on 30 reviews ## Pricing Value for money 3.7 (25) Basic $1,000 Per User,Per Month Value for money 3.7 (25) 3.7 Based on 25 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (28) 4.0 Based on 28 reviews ## User reviews Overall rating 4.0 Based on 30 reviews Filter by rating 5(10) 4(12) 3(7) 2(0) 1(1) Mentioned topic Sorted by most recent CM Chris M. Owner Retail ### "Great features and continually improving" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2023 Been very satisfied with coming onboard. Software is easy to use and their reporting functions continually make our dealership run more efficient and profitable. Pros All in one software package that handles all major parts of our dealership. Rental, parts, service and wholegoods. Software was continually improving and new features being rolled out. Customer support was very knowledgeable and fast at getting solutions to our problems. Cons Switching software is never an easy process but the implementation and onboarding team at HBS did a great job with our old data and getting us setup with the new system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Mark C. Systems Administrator Farming ### "All around work horse business system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 9, 2022 It worked well for us, but we ultimately moved to another system which was more in line with our new business model. Recreation vs. Farming. Pros \- Data inputs stayed secure. - "offline" locally stored data made the system very snappy Cons \- Clumsy user interface - Old fashioned reports - Lack of innovation / new features Alternatives considered [Lightspeed](https://www.capterra.com/p/233553/Lightspeed/) Reasons for choosing HBS Systems Fit our new business model focusses on powersports versus farm equipment Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PA Pam A. Owner Machinery ### "A very happy customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2020 I've been using the systems since 1999 and it's easy to use and the upgrades they have done over the years just improve the program. Also the staff are one of the best I have every done business with, easy to reach when you have an issue and fix the problem within in minutes of talking or emailing them. Pros Easy to us and the fact you can choose staff of what programs they have access to, so if you have some confidential programs that not everyone has access to. Cons I don't have any issues with this software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CH Chad H. Sales Manager Retail ### "Very Satisfied" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2020 Dealership support and service is huge with a complex business system. HBS provides outstanding customer service and does well to react when we run into trouble or have questions. Very helpful and knowledgeable when things don't go as planned. Pros The integration of each facet of the dealership: sales, parts and service. This software allows us to keep track of sales orders, daily parts orders and customer work in-process in real time. We have been on the system for many years and it keeps improving with the dealership personnel in mind. It has also helped increase our efficiency which has led to a much better bottom-line profitability for the dealership. Cons It would be nice if the Unit Sales quoting tool could integrate more with the OEM system for make/model and descriptions. We spend a lot of time typing redundant comments. Also, it would be great if the quoting system was more dynamic for tracking with a CRM like sales force. Alternatives considered [Keystone Dealership Management](https://www.capterra.com/p/132190/Keystone/) Reasons for choosing HBS Systems More features, more functionality and \[SENSITIVE CONTENT HIDDEN\] was a great salesman at the time that delivered everything as promised. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Dan C. Service Manager Farming ### "Good system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 21, 2020 Pros The system is easy to use. Navigating from screen to screen is simple. Cons It would be nice if when typing the labor description that the line would automatically drop down to the next line so you can continue typing with out hitting the enter button to extend the line. Spell check would be useful. ( function more like word ) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JO Julie O. CFO Retail ### "C & N Tractors." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 20, 2020 Have a very good business relationship. HBS is fast in helping fix problems as they occur. Pros Very easy to use. All accounting user friendly. Makes training easy for all new employees. Cons I cant think of anything negative about this software. Reasons for choosing HBS Systems The software had everything we needed to help our company with our daily business activity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jeffrey S. Sales Manager Farming ### "HBS Systems Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 July 16, 2020 Good Pros Better than building your own database. It is nice to have an integrated software for all departments Cons Need more options to export reports to MS Excel Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DO Dick O. Parts Manager Farming ### "HBS Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 16, 2020 Very good. Pros The ease from getting from POS to PI and other icons. Cons When in a return, you can't get back to parts inquiry unless you populate the part # again. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GS Greg S. Parts Machinery ### "HBS Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 July 16, 2020 Average Pros Can't speak to integration, was not involved in deployment. Works ok mostly I guess. Cons Quite a few things. Features I do not like are lack of more search option fields for customers. Name and phone # do not cut it. Another is the parts screen is ghosted many times when I try to add a part, no idea why this happens but can be difficult to see. Another-often POS screen will disappear or lock up. No idea why. Another-Ability to add a few pictures to a parts record seems like a necessary option in today's world. Many other systems have this flexibility Another-when I go to cancel a ticket on POS, very often when the Do You Wish To Cancel box pulls up, the ticket changes to the last one I had open. It doesn't do anything to that ticket but it is disconcerting and annoying. Again, no idea why the last ticket from someone else would show on the cancel screen. Another-Lack of ability to enter multiple subs for a part #. Many parts are replaced by 2, 3 or more and this system appears to be unable to accommodate that. Have to work around it. Another-Once parts are entered on ticket, am unable to change who the account is requiring complete reentry of entire ticket. Irritating. Another-Once parts are entered on ticket am also unable to add blanket discount or change tax code. Another-limited choices on adding credit card info. No place for expiration date, CCV etc. There is more. Also not sure which of these problems are from the way the records were set up when new. May have more options I am unaware of and unable to change. Some are, I'm sure, limitations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RC Randy C. Service Writer Machinery ### "HBS" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 July 16, 2020 It is a fairly simple system to use, but it currently does not allow our service department to go paperless. Pros Easy to use. Customer service has always been very helpful in trouble shooting and solving any issues I've had. Cons To easy to duplicate information in the system. like creating multiple customer numbers for the same customer, or creating multiple stock numbers for the same machine. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/203879/HBS-Systems/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.