# HBS Systems Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is HBS Systems the right Inventory Management solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/203879/HBS-Systems/reviews

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HBS Systems

4 (30)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of HBS Systems

Ease of use

4.0

Customer Service

4.0

## Pros and Cons in Reviews

CM

Chris M

OwnerRetail, 11 - 50 employeesUsed the software for: More than 2 years.

“Customer support was very knowledgeable and fast at getting solutions to our problems.“

June 9, 2023

GS

Greg S

PartsMachinery, 51 - 200 employeesUsed the software for: More than 2 years.

“Another is the parts screen is ghosted many times when I try to add a part, no idea why this happens but can be difficult to see.“

July 16, 2020

RC

Randy C

Service WriterMachinery, 11 - 50 employeesUsed the software for: More than 2 years.

“Customer service has always been very helpful in trouble shooting and solving any issues I've had.“

July 16, 2020

BS

Ben S

VPRetail, 11 - 50 employeesUsed the software for: More than 2 years.

“My only hesitation in giving out a better recommendation is it seems like their customer service has slipped the last few years.“

July 7, 2020

JS

Jason S

Parts ManagerFarming, 11 - 50 employeesUsed the software for: More than 2 years.

“Speaking from a parts standpoint only, the system is easy to get used to, and integrates very well with the other systems we need to use. “

July 7, 2020

MB

Matt B

Parts ManagerFarming, 2 - 10 employeesUsed the software for: More than 2 years.

“It can be difficult to find what you are looking for, to many user restrictions“

July 7, 2020

PA

Pam A

OwnerMachinery, 2 - 10 employeesUsed the software for: More than 2 years.

“I've been using the systems since 1999 and it's easy to use and the upgrades they have done over the years just improve the program.“

July 30, 2020

## Showing most helpful reviews

Showing 1-25 of 30 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CH

Chad H.  
Sales Manager  
Retail  
Used the software for: 2+ years

### "Very Satisfied"

July 23, 2020

5.0

Dealership support and service is huge with a complex business system. HBS provides outstanding customer service and does well to react when we run into trouble or have questions. Very helpful and knowledgeable when things don't go as planned.

Pros

The integration of each facet of the dealership: sales, parts and service. This software allows us to keep track of sales orders, daily parts orders and customer work in-process in real time. We have been on the system for many years and it keeps improving with the dealership personnel in mind. It has also helped increase our efficiency which has led to a much better bottom-line profitability for the dealership.

Cons

It would be nice if the Unit Sales quoting tool could integrate more with the OEM system for make/model and descriptions. We spend a lot of time typing redundant comments. Also, it would be great if the quoting system was more dynamic for tracking with a CRM like sales force.

Alternatives considered

[Keystone Dealership Management](https://www.capterra.com/p/132190/Keystone/)

Reason for choosing HBS Systems

More features, more functionality and \[SENSITIVE CONTENT HIDDEN\] was a great salesman at the time that delivered everything as promised.

Review Source

MC

Mark C.  
Systems Administrator  
Farming  
Used the software for: 2+ years

### "All around work horse business system"

June 9, 2022

4.0

It worked well for us, but we ultimately moved to another system which was more in line with our new business model. Recreation vs. Farming.

Pros

\- Data inputs stayed secure. - "offline" locally stored data made the system very snappy

Cons

\- Clumsy user interface - Old fashioned reports - Lack of innovation / new features

Alternatives considered

[Lightspeed](https://www.capterra.com/p/233553/Lightspeed/)

Reason for choosing HBS Systems

Fit our new business model focusses on powersports versus farm equipment

Review Source

GS

Greg S.  
Parts  
Machinery  
Used the software for: 2+ years

### "HBS Review"

July 16, 2020

3.0

Average

Pros

Can't speak to integration, was not involved in deployment. Works ok mostly I guess.

Cons

Quite a few things. Features I do not like are lack of more search option fields for customers. Name and phone # do not cut it. Another is the parts screen is ghosted many times when I try to add a part, no idea why this happens but can be difficult to see. Another-often POS screen will disappear or lock up. No idea why. Another-Ability to add a few pictures to a parts record seems like a necessary option in today's world. Many other systems have this flexibility Another-when I go to cancel a ticket on POS, very often when the Do You Wish To Cancel box pulls up, the ticket changes to the last one I had open. It doesn't do anything to that ticket but it is disconcerting and annoying. Again, no idea why the last ticket from someone else would show on the cancel screen. Another-Lack of ability to enter multiple subs for a part #. Many parts are replaced by 2, 3 or more and this system appears to be unable to accommodate that. Have to work around it. Another-Once parts are entered on ticket, am unable to change who the account is requiring complete reentry of entire ticket. Irritating. Another-Once parts are entered on ticket am also unable to add blanket discount or change tax code. Another-limited choices on adding credit card info. No place for expiration date, CCV etc. There is more. Also not sure which of these problems are from the way the records were set up when new. May have more options I am unaware of and unable to change. Some are, I'm sure, limitations.

Review Source

DP

Derald P.  
Office Manager  
Retail  
Used the software for: 2+ years

### "HBS Systems - The best for last"

May 27, 2020

5.0

After 40 plus years in this business and countless software systems during that time, we finally have the best system in place for this business to succeed into the future.

Pros

All the programs are easy to use. The capabilities of the software is endless. We haven't found anything that HBS software can not do.

Cons

When HBS decide to stop supporting the payroll software was disappointing and I loved the payroll software.

Reason for choosing HBS Systems

HBS Systems did not have the issues that DIS was having. It was a no brainer.

Switched from

[Keystone Dealership Management](https://www.capterra.com/p/132190/Keystone/)

Too many issues that were not getting solved.

Review Source

CM

Chris M.  
Owner  
Retail  
Used the software for: 2+ years

### "Great features and continually improving"

June 9, 2023

5.0

Been very satisfied with coming onboard. Software is easy to use and their reporting functions continually make our dealership run more efficient and profitable.

Pros

All in one software package that handles all major parts of our dealership. Rental, parts, service and wholegoods. Software was continually improving and new features being rolled out. Customer support was very knowledgeable and fast at getting solutions to our problems.

Cons

Switching software is never an easy process but the implementation and onboarding team at HBS did a great job with our old data and getting us setup with the new system.

Review Source

cS

craig S.  
manager  
Business Supplies and Equipment  
Used the software for: 2+ years

### "great service amazing service this is why we have HBS ! "

July 13, 2020

4.0

good , I have one bug bear , and it might be petty , I do not understand why HBS cannot be competative in the hardware world . I do not expect that HBS would be the cheapest , and i would personally pay a bit more for hardware that I could purchase from HBS , But in saying that it has to be within reason , i priced a printer the first of the year it was 400.00 plus from HBS , i bought from my local staples for 225.00 aprox . That is almost double the price which makes it hard to impossible to justify that extreme difference in my eyes ....

Pros

the service 100% they take care of software and hardware , theirs no its a hardware problem its a software problem , I just need it fixed !!! The system is good , There is good and bad in any business system , ther is more good then bad in my opinion !! keep up the good work !!

Cons

I have a concern that HBS will work with chrome ?

Reason for choosing HBS Systems

The service 100 percent .

Review Source

BS

Ben S.  
VP  
Retail  
Used the software for: 2+ years

### "Review"

July 7, 2020

4.0

HBS Systems has been great for us and I like their system. My only hesitation in giving out a better recommendation is it seems like their customer service has slipped the last few years. A few years ago if I called in with a problem it seemed like about the same half a dozen people would always answer the phone and they always knew the solution or found it right away. Now, it seems like I talk to someone different almost every time, and they never seem to know the solution and they have to have someone call me back. I get it if HBS is growing and is hiring new tech support people, but it's a pain in the butt from a user's perspective.

Pros

I like how well it integrates with our parts suppliers to keep up with inventory and pricing. From an accounting perspective the system is pretty intuitive. I also like the edocs feature, I use that all the time.

Cons

I don't like that they've discontinued their payroll system. I use quickbooks now, and it's pretty easy to use, but it costs more and obviously doesn't integrate with HBS like the old system did.

Review Source

JS

Jason S.  
Parts Manager  
Farming  
Used the software for: 2+ years

### "HBS Review"

July 7, 2020

5.0

Very Good

Pros

Speaking from a parts standpoint only, the system is easy to get used to, and integrates very well with the other systems we need to use. Parts Integration & Invoicing are nice to use.

Cons

Overall very good, One small thing I would like to see is on the interface with CSPS, we should be able to put in names or info in the bin location field. That is a very specific issue, but overall happy.

Reason for choosing HBS Systems

Seemed to be the best system out there for what we needed, and they gave us the most confidence.

Review Source

NM

Nathan M.  
Store Manager  
Farming  
Used the software for: 2+ years

### "HBS Review"

July 7, 2020

4.0

Pros

The functionality of the system is very user friendly once you get in the system and use it. The service software is more advanced than the parts software. Overall, the product support is great that helps the ease of use on the software.

Cons

The overall system does have some minor flaws, but the customer support is there to help support you. I do not know of anything that just is a big flaw in the system. I have worked with the parts, service, and wholegoods side of HBS software.

Review Source

KW

Kathy W.  
president  
Construction  
Used the software for: 2+ years

### "20 year user"

July 7, 2020

5.0

HBS systems is a leader in the industry for dealers of Kubota and is considered by Kubota as the number one qualifying business system to work with their parts programs as well as whole goods and warranty

Pros

functionality, intermingling of departments, reports, software packages to create a financial statement geared to customers needs

Cons

a/p has its flaws when a/r is involved. Programmers are said to be working on that.

Reason for choosing HBS Systems

price, customer support

Review Source

CH

Chad H.  
Network Administrator  
Farming  
Used the software for: 2+ years

### "HBS"

July 14, 2020

4.0

Pros

Web Based, ability to adjust part quantities that are on order without having to just through hoops. Physical Inventory is straight forward and easy.

Cons

I do not like that it is specific to Internet Explorer and would like it to work with Google Chrome. As well as having a tablet option. Also printing pick tickets would be nice if there was a small 40 width receipt printer so we did not have to have a 8.5 x 11 piece of paper for our customer order bin.

Review Source

JS

JERRY S.  
PARTS MANAGER  
Farming  
Used the software for: 2+ years

### "Hbs review"

July 7, 2020

1.0

Pros

IT DOES GENERATE GOOD REPORTS. The parts return system works well.

Cons

The ability to get a answer, besides it is a glitch. Csps needs to have a field to store addresses. I get daily errors when working on orders and it kicks me off. It skips putting in locations on parts. It doesn't store keystrokes so you can't type ahead. Always end up with parts on reserve that are not on reserve and you have to call to get them removed.

Review Source

PA

Pam A.  
Owner  
Machinery  
Used the software for: 2+ years

### "A very happy customer"

July 30, 2020

5.0

I've been using the systems since 1999 and it's easy to use and the upgrades they have done over the years just improve the program. Also the staff are one of the best I have every done business with, easy to reach when you have an issue and fix the problem within in minutes of talking or emailing them.

Pros

Easy to us and the fact you can choose staff of what programs they have access to, so if you have some confidential programs that not everyone has access to.

Cons

I don't have any issues with this software.

Review Source

KE

Kevin E.  
General Manager  
Machinery  
Used the software for: 2+ years

### "Useful and Powerful, But Not Very Customizable"

July 13, 2020

3.0

Overall experience is good with modules fairly suited to my needs. Inability to customize certain areas, such as print to excel in certain reports or print a pick ticket to PDF limits our abilities.

Pros

Simplicity of functionality of User Interface makes it easy to convert principles from one module to the next.

Cons

Program lacks sufficient customization and requires your dev team to rewrite software to allow for certain functionality. This process takes a ridiculous amount of time.

Review Source

JW

Joe W.  
System Admin, Warranty Admin  
Farming  
Used the software for: 2+ years

### "great POS software (point of sale)"

July 8, 2020

5.0

great

Pros

easy to use, windows looking screens, help is always 1 phone call away. they are able to remote access system to see you problems, and get them fixed quickly. integrates with our main vendor(s) for pricing, and inventory.

Cons

can't think of any. vendor price files can be pricy, but saves time so you don't have to add every part.

Reason for choosing HBS Systems

been with HBS since day 1. other employees have used others and prefer HBS

Review Source

KS

Kim S.  
Office Manager  
Farming  
Used the software for: 2+ years

### "Not the most user friendly"

July 8, 2020

3.0

Pros

Jump codes make getting to screens faster.

Cons

Certain functions do not collaborate with other functions. For instance you cannot hit an A/R account in A/P; you have to go through suspense accounts. Also, the A/P system used to be easy to enter documents, but they changed it so it is no longer user friendly. The system itself has glitches often, and it seems there aren't any fixes for the problems.

Review Source

RC

Randy C.  
Service Writer  
Machinery  
Used the software for: 2+ years

### "HBS"

July 16, 2020

3.0

It is a fairly simple system to use, but it currently does not allow our service department to go paperless.

Pros

Easy to use. Customer service has always been very helpful in trouble shooting and solving any issues I've had.

Cons

To easy to duplicate information in the system. like creating multiple customer numbers for the same customer, or creating multiple stock numbers for the same machine.

Review Source

jA

jim A.  
parts person  
Machinery  
Used the software for: 2+ years

### "worst system"

July 14, 2020

3.0

terrible we had dcs before far superior

Pros

nothing at all sudden system failures plague system

Cons

every thing has too many steps...not simple or quick....

Review Source

DC

Dan C.  
Service Manager  
Farming  
Used the software for: 2+ years

### "Good system"

July 21, 2020

4.0

Pros

The system is easy to use. Navigating from screen to screen is simple.

Cons

It would be nice if when typing the labor description that the line would automatically drop down to the next line so you can continue typing with out hitting the enter button to extend the line. Spell check would be useful. ( function more like word )

Review Source

BV

Ben V.  
GPS Consultant  
Farming  
Used the software for: 2+ years

### "I like this product."

July 14, 2020

5.0

Pros

The feature I like is being able to easily set up tiles on the "desktop" to get quickly into work areas that I need to do my job. The simple search feature is great as well.

Cons

I have one con that is that the salesman number isn't locked to who is logged in. I think we could have better accountability of employees if it was.

Review Source

JO

Julie O.  
CFO  
Retail  
Used the software for: 2+ years

### "C & N Tractors."

July 20, 2020

4.0

Have a very good business relationship. HBS is fast in helping fix problems as they occur.

Pros

Very easy to use. All accounting user friendly. Makes training easy for all new employees.

Cons

I cant think of anything negative about this software.

Reason for choosing HBS Systems

The software had everything we needed to help our company with our daily business activity.

Review Source

DH

Dale H.  
Parts Manager  
Farming  
Used the software for: 1-2 years

### "Parts perspective"

July 14, 2020

3.0

Hardware support has been great.

Pros

Majority of the parts programs are simple, easy to use.

Cons

Parts orders & having to add an order number to each line as it is placed on backorder. Easily causes errors in order numbers causing parts to be overlooked and not be ordered. Parts should be placed into an order file, sorted by vendor, by order types like emergency or stock order and allow parts to be held to allow for consolidation to meet order minimums.

Review Source

CB

Colleen B.  
Office Mgr  
Machinery  
Used the software for: 2+ years

### "HBS Rocks!!"

July 7, 2020

5.0

I LOVE IT! I feel its better than QuickBooks and easier to maneuver.

Pros

This software is not complicated. It has all that is neede with out to many steps.

Cons

Missing my payroll with HBS. I have had no problem with HBS. The staff is great also.

Reason for choosing HBS Systems

It works well with the Agricultural business.

Review Source

BL

Bradley L.  
gm  
Retail  
Used the software for: 2+ years

### "HBS"

July 13, 2020

4.0

Pros

Parts Inventory, Wgs inventory, POS, ROM,

Cons

Glitches within the system, the amount of time it takes to add on new features and functionality, Widgets could be made more functional,

Review Source

KB

Kelsie B.  
Parts  
Farming  
Used the software for: 2+ years

### "HBS REVIEW"

July 7, 2020

3.0

HBS is not bad but it could use an update and more user friendly

Pros

I can see how much money each location has made for the day.

Cons

I would like the home page to be more customizable.

Review Source

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