--- title: "NeoSound Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NeoSound Software - reviews, pricing plans, popular comparisons to other Speech Recognition products and more." source_url: "https://www.capterra.com/p/203882/NeoSound/" page_type: "product" language: "en" --- # NeoSound Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) NeoSound ## What is NeoSound? NeoSound Intelligence is an AI-powered speech analytics QM and CX solution for contact centres that helps companies to turn customer interactions into actionable insights and make communication better. NeoSound tools fully automate calls monitoring process and provide companies with actionable insights by listening to ALL phone conversations and helps call centre companies optimise the quality of customer communications, decrease costs and boost the sales. ## What is NeoSound used for? [Speech Recognition](https://www.capterra.com/speech-recognition-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NeoSound?[Manage this product listing](https://www.g2.com/products/neosound-intelligence/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NeoSound 4.7 (3) VS. [4.9 (143)](https://www.capterra.com/p/167966/Sonix/reviews/) Starting Price $19 Usage Based, Per Month Starting Price $22 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.9 (221) Value For Money 5.0 (3) Value For Money 4.7 (203) Customer Service 5.0 (3) Customer Service 4.8 (212) ## NeoSound alternatives [Talkatoo](https://www.capterra.com/p/198507/Talkatoo/) [4.7 (221)](https://www.capterra.com/p/198507/Talkatoo/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198507/Talkatoo/) [Transkriptor](https://www.capterra.com/p/251933/Transkriptor/) [4.7 (551)](https://www.capterra.com/p/251933/Transkriptor/reviews/) Starting price $8.33 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/251933/Transkriptor/) [CogniAIX](https://www.capterra.com/p/10037526/CogniAIX/) [4.6 (33)](https://www.capterra.com/p/10037526/CogniAIX/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10037526/CogniAIX/) [Dragon Professional Individual](https://www.capterra.com/p/251641/Dragon-Professional-Individual/) [4.0 (240)](https://www.capterra.com/p/251641/Dragon-Professional-Individual/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/251641/Dragon-Professional-Individual/) ## FAQs about NeoSound Overview ### What company size and specific industries is NeoSound built for? NeoSound is designed for contact centers and companies that operate contact centers with 50 or more in-house agents. It is best suited for mid-sized to enterprise organizations that rely on customer support, sales, or service teams handling high call volumes and managing agent performance. Features and Usability ### What are the key features of NeoSound? NeoSound offers API access, authentication, and SSL security for protected system integration. Core capabilities include automatic transcription, speech-to-text analysis, voice recognition, and concatenated speech handling. It also includes call monitoring and reporting, campaign management, compliance management, document management, full text search, search/filter, and reporting and analytics. Getting Started and Support ### What training and onboarding options does NeoSound offer? NeoSound provides in person training and live online sessions for teams getting started. In person training supports guided instruction in a shared setting, while live online sessions offer remote, real-time training for setup and product learning. Getting Started and Support ### What customer support options does NeoSound offer? NeoSound provides chat support for customer questions and assistance. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so the support experience cannot be characterized beyond the listed channel. ## Features AI summary Based on 406 Speech Recognition reviews Capterra reviewers point to these as the top priorities when choosing speech recognition software: - **Voice Recognition** (**55%** of reviewers rated this feature as critical) - **Automatic Transcription** (**49%**) - **Speech-to-Text Analysis** (**51%**) NeoSound supports all three features reviewers rate most important: **Voice Recognition**, **Automatic Transcription**, and **Speech-to-Text Analysis**. Together, these capabilities help businesses capture spoken input accurately, convert conversations into text faster, and review speech data for useful insights, allowing teams to improve documentation, save time, and make better decisions from recorded content. API Application programming interface that allows for integration with other systems/databases Automatic Transcription Use AI to convert voice into text automatically Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Reporting Track and report on all incoming and outgoing calls Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Concatenated Speech Recorded words are combined to create answers for a computer/person to direct as a form of dialogue NeoSound 25 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Automatic Transcription: Use AI to convert voice into text automatically - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Reporting: Track and report on all incoming and outgoing calls - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Concatenated Speech: Recorded words are combined to create answers for a computer/person to direct as a form of dialogue - Customizable Macros: Database of phrases that are frequently used or insinuated - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Full Text Search: Search for specific words or phrases within a document or database - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multiple Format Support: Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Video Management: Store and manage online video content - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking --- Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Free Version Basic $19.00 Usage Based,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 4.7 Based on 3 reviews Filter by rating 5(2) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent EP Evgeniya P. Founder Mental Health Care ### "NeoSound - great time saving solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2020 I see great potential for customer service to analyze and bringt the support to the next level by using NeoSound. \[SENSITIVE CONTENT HIDDEN\] was extremely responsive and helpful with the set-up. Pros I am using the voice -to-text recognition for transcribing audio files - super time saving. Cons Everything I use NeoSound for is working well. The German word-to-text quality is good, punctuation is missing sometimes, but getting here. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 19, 2020 Evgeniya, Thank you so much! Olga M. CEO Information Technology and Services ### "Very helpful for training our agents" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2020 We are utilising all of our call data as a rich source of information to identify gaps and conduct training for our agents. It has been very helpful for us and we see the increase in customer satisfaction when our agents are better trained to handle calls. Pros NeoSound has assigned metrics to call batches including compliance ratings and quality score. This has made it very simple for us to extract relevant samples to train our agents with. We can look for calls that have a high compliance ratings and quality scores to help our agents understand the standards they need to meet, while calls with large amounts of silence or lots of emotion are calls we can use to train our agents to engage our customers better. NeoSound’s software also takes into account the intonation of the caller so we can easily identify calls with lots of emotion. Cons There isn’t really anything that stands out as a con. The pricing is based on the amount of data processed so you don’t have to pay to add more users to the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 12, 2020 Hi Olga, Thank you so much for the review! Priyesh S. Venture Growth Partner Marketing and Advertising ### "Excellent Product for All call centres in Europe" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 5, 2020 They are solving customer satisfaction by analysing the sentiments of the call centre representative's call with their sound analytics. I think this is the future in Europe, as more things become digital, customer care will have to be good. Pros Empathy and Customer sentiment is missing in European call centres, and NeoSound's product offering/solutions/sentiment analysis hits bang on that problem helping call centre managers to identify the employee and train them adequately. Cons I think they can open their product to suit more traditional industries also, which the team is open too. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 12, 2020 Hi Priyesh, Thank you so much for the first our review! Regards, Denis ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.