# APIWorx Managed API Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is APIWorx Managed API Platform the right Integration solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/203975/Managed-API-Platform/reviews

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APIWorx Managed API Platform

4.8 (20)

[View alternatives](https://www.capterra.com/p/203975/Managed-API-Platform/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of APIWorx Managed API Platform

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

AS

Angie S

Director of OperationsConsumer Goods, 11 - 50 employeesUsed the software for: 1-2 years.

“We are now working with APIWorx on a different integration that we anticipate will be as efficient as our initial experience.“

May 19, 2025

AT

Alix T

Head Of DigitalApparel & Fashion, 2 - 10 employeesUsed the software for: Less than 6 months.

“Lots of issues with anything that isn't a very basic integration, lots of surprising issues found during testing including simple rules around tax and payment types.“

October 3, 2022

DC

David C

Global Head of Pre Sales at Brightpearl (Sage)Computer Software, 51 - 200 employeesUsed the software for: More than 2 years.

“APIWorx helps us (Brightpearl) deliver a more complete solution for our customers.“

February 22, 2023

AT

Alix T

Head Of DigitalApparel & Fashion, 2 - 10 employeesUsed the software for: Less than 6 months.

“Communication during integration was very poor.“

October 3, 2022

CC

Chris C

Director of ITNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months.

“Easy to understand and they were able to customize logic like discounts, coupons and various account mappings.“

October 20, 2022

RG

Rolly G

OwnerComputer Hardware, 11 - 50 employeesUsed the software for: 1-2 years.

“I highly recommend Apiworx to any businesses looking for a reliable and user-friendly integration platforms to streamline their workflows.“

March 22, 2023

## Showing most helpful reviews

Showing 1-20 of 20 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RMA

Ryan M. A.  
Regional President  
Education Management  
Used the software for: 6-12 months

### "Makes business scalable "

August 19, 2020

5.0

Great service and value for the investment.

Pros

With all the time we’ve saved in transferring data from one platform to the other, our productivity has skyrocketed.

Cons

It sometimes required additional time to set up, but worth it in the end.

Review Source

AS

Angie S.  
Director of Operations  
Consumer Goods  
Used the software for: 1-2 years

### "GSA Advantage Integration"

May 19, 2025

5.0

Our firm engaged with APIWorx in 2023 to establish a connection between GSA Advantage! and Sage Intacct in order to import orders for our team to process. The professional developers at API Worx were able to create an integration that maps the somewhat complex GSA Purchase Orders into Intacct, including steps such as: creating the customer; creating the shipping address (accounting for one-off special address situations); creating the part numbers; creating custom units of measure when necessary; and integrating with our credit card processer to sync credit cards into our processor’s secure environment, and back down into Intacct to the order level. This process has sped up our order processing time immensely and given us confidence that orders are more accurate since it eliminates much of the potential for human error. Any time we have had to communicate with APIWorx for technical assistance, their team has been helpful and responsive to our inquiries. We are now working with APIWorx on a different integration that we anticipate will be as efficient as our initial experience.

Cons

None

Switched from

[TrueCommerce EDI Solutions](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/)

Their system did not work correctly for our application

Review Source

AT

Alix T.  
Head Of Digital  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Mixed Bag"

October 3, 2022

3.0

Pros

When working the solution does exactly what it says and is good value for money

Cons

Communication during integration was very poor. Lots of issues with anything that isn't a very basic integration, lots of surprising issues found during testing including simple rules around tax and payment types.

Review Source

Response from APIWORX

October 19, 2022

We are grateful that you took the time out to leave us a review. Thanks, Alix!

RS

Ryan S.  
COO  
Consumer Goods  
Used the software for: 1-2 years

### "API WORX - Great developer to connect multiple platforms for your business"

September 29, 2022

4.0

Good experience. The software does what it's supposed to do, and even more importantly there communication and customer service is on point.

Pros

Ability to integrate multiple platforms via API or FTP integrations. They are able to use big platforms like Amazon and Shopify and integrate with 3PL and Order Management Platforms that may require customization to operate accurately.

Cons

The team is great at APIWORX. They communicate very well and are quick to implement, and trouble shoot any issues. The only downside is most of the developer are offshore from North America, so sometimes you have to wait for updates overnight. That said they often work around your schedule as needed.

Switched from

[Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/)

Stitch Labs was being discontinued. We moved to Brightpearl and used APIWORX to integrate Brightpearl and other platforms.

Review Source

Response from APIWORX

October 19, 2022

Hey, Ryan! Thanks so much for sharing your experience with us.

TB

Todd B.  
Technology Director  
Food Production  
Used the software for: 2+ years

### "Great EDI Integration with Intacct"

December 10, 2024

5.0

Pros

For EDI integration, APIWORX is unmatched. We utilize them for getting documents into Intacct from SPS.

Cons

The setup time can take a while initially, but in the long run it becomes more than worth it.

Review Source

BG

Bill G.  
Sr Manager, Channel Sales  
Retail  
Used the software for: 2+ years

### "Strong Integration and Dedicated Partner "

February 25, 2023

5.0

As a full-service EDI provider, the partnership with APIWORX solves our customers needs when connecting and automating across the retail supply chain. This includes being able to be compliant with EDI requirements, but also automating those requirements directly into (and out of) our customers systems they use to manage their business.

Pros

The APIWORX team has been a key partner in SPS' success in strategic markets. With their deep integration capabilities and experienced team, APIWORX is critical in our success in solving critical business problems for our customers.

Cons

As we have supported joint customers across multiple markets, we have not experienced any issues as we continue to grow our portfolio of customers and markets.

Review Source

Response from APIWORX

March 7, 2023

We enjoy and value working with you and your team!

RG

Rolly G.  
Owner  
Computer Hardware  
Used the software for: 1-2 years

### "Excellent Customer Service"

March 22, 2023

5.0

I highly recommend Apiworx to any businesses looking for a reliable and user-friendly integration platforms to streamline their workflows. Apiworx has helped me save time and resources.

Pros

One of the standout features of Apiworx is their excellent customer service. Their team is always available to answer any questions I have and is quick to resolve any issues I encounter. I truly feel that Apiworx values their customers and is committed to providing a top-notch user experience.

Cons

I have not encountered any issues so far.

Review Source

Response from APIWORX

March 24, 2023

Thank you so much for taking the time to leave us feedback. We truly appreciate it.

AZ

Angelica Z.  
Director of eCommerce Operations  
Retail  
Used the software for: 2+ years

### "Wonderful Partnership"

August 16, 2023

5.0

Pros

Great communication with the APIWORX team, which is crucial for a business partnership. Fast response time, and easy to work with the team.

Cons

None so far! The team has been very helpful.

Review Source

Response from APIWORX

August 18, 2023

Thank you Angie! We absolutely love and appreciate our partnership with you and the team at BYLT!

GK

Grant K.  
Special Projects  
Apparel & Fashion  
Used the software for: 1-2 years

### "Great Service! "

July 6, 2023

5.0

Pros

APIWorx has been great. They are easy to game plan a project and then help throughout the initial rollout. I think the customer experience has been the best part of this relationship. Any obstacles we face or changes we need to make for our existing connections are always handled in a timely manner. Always a pleasure working with \[sensitive content hidden\].

Cons

Typically, I have been pretty happy with our relationship with APIWorx. Of course we have run into issues with our connectors failing or crashing during our initial rollouts, but that comes with the territory. APIWorx has been great at working to resolve those issues no matter how long after the rollout we experience them.

Review Source

Response from APIWORX

July 7, 2023

Thank you Grant for the review!

DC

David C.  
Global Head of Pre Sales at Brightpearl (Sage)  
Computer Software  
Used the software for: 2+ years

### "Global Head of Solutions at Brightpearl (Sage)"

February 22, 2023

5.0

My experience with APIWorx over the past 4 years has been positive. They truly help us meet our customers needs.

Pros

APIWorx helps us (Brightpearl) deliver a more complete solution for our customers. They're quick with response times and deliver quality integrations at a cost effective price.

Cons

In the capacity I work with APIWorx, I do not have any negative feedback to mention.

Review Source

Response from APIWORX

February 24, 2023

Thank you David, we value our partnership and love working with you!

CC

Chris C.  
Director of IT  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Good value and good implementation"

October 20, 2022

5.0

Good customer service, were willing to customize logic for our needs. Good, easy to understand user interface.

Pros

Easy to understand and they were able to customize logic like discounts, coupons and various account mappings.

Cons

There were a few issues on mapping multiple products per kit, but we were able to use a feature as a workaround.

Reason for choosing APIWorx Managed API Platform

The base platform handled most of our needs and they were willing to add features we needed.

Review Source

Response from APIWORX

October 21, 2022

Thank you so much for taking the time to leave us feedback. We truly appreciate it.

JB

Jenn B.  
Manager, Technology Consulting, Pre-Sales  
Accounting  
Used the software for: 1-2 years

### "APIWorx Recommendation"

March 20, 2023

5.0

Pros

Charlie and his team are responsive to requests for information, and they carefully research client needs and respond with results-oriented solutions.

Cons

I did not encounter any issues when working with APIWorx.

Review Source

Response from APIWORX

March 21, 2023

Thank you Jenn! We love working with you!

AH

Andrew H.  
Chief Creative Officer  
E-Learning  
Used the software for: 1-2 years

### "Great experience with APIWORX"

February 20, 2023

5.0

Great experience working with the APIWORX team! Our team gained back time by not doing manual tasks.

Pros

Responsive in answering all of our questions. They were able to work on the customization we needed in the integration.

Cons

Slight delay in the project, but that was on our end requesting customization.

Review Source

Response from APIWORX

February 22, 2023

Thank you for taking the time to share your positive experience working with our team! We're glad to have been able to help your team gain back time by automating manual tasks. We appreciate your feedback and look forward to continuing to support your business needs.

GC

George C.  
Stock Controller / Data Admin  
Retail  
Used the software for: Less than 6 months

### "Javelin Retail Ltd - Shopify and Brightpearl Integrations"

September 29, 2022

4.0

It has been good, \[SENSITIVE CONTENT\] at API has been very helpful with our implementation of Brightconnect and some custom logic that we commissioned them to complete. The implementation has taken quite a while but has ended up being exactly what we wanted.

Pros

The ability to have custom API and logic to help us with whatever we needed.

Cons

Sometimes products get stuck without a reason and asks us to "contact developer". This doesn't happen very often though.

Alternatives considered

[Unbxd PIM](https://www.capterra.com/p/184998/Unbxd-PIM/)

Reason for choosing APIWorx Managed API Platform

Unbxd was very complicated and had limitations that set restrictions on how many products we could use. Also Unbxd would have been another platform for us to input data into, Brightconnect simply works as a sync between Shopify and Brightpearl, which cuts down on the amount of software we use.

Review Source

Response from APIWORX

October 19, 2022

Thanks so much for taking the time to share your experience with us – it's much appreciated!

DP

Dipesh P.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "Allows you to focus on what you do best"

August 19, 2020

5.0

Great product that solved many of our integration needs. We will consider them for other connectors soon.

Pros

The set it and forget it approach. The team walks you through the setup and allows you to get back to what you do best - your business.

Cons

Some of the technical terms were a little hard to understand at first. But once I asked about them, our representative was able to help me understand what was being done.

Reason for choosing APIWorx Managed API Platform

Customer service. They were the most responsive.

Review Source

JI

John I.  
VP of Sales & Business Development  
Telecommunications  
Used the software for: 6-12 months

### "Amazon Return Time Saver"

October 3, 2022

5.0

Pros

BrightConnect saves our customer success and accounting team a considerable amount of time on manual entry work. Amazon returns are all automated now by the APIWorx Brightconnect platform.

Cons

It took a month or two to congirgure our settings correctly to work for our business. This meant extra sets of eyes on things to ensure we weren't duplicating our work or letting anything slip between the cracks.

Review Source

Response from APIWORX

October 19, 2022

Thank you so much for taking the time to leave us feedback. We truly appreciate it.

DN

Dan N.  
Sr. Dir. Enterprise Systems  
Consumer Goods  
Used the software for: 6-12 months

### "APIWorx has been a great partner!"

October 4, 2022

5.0

\[SENSITIVE CONTENT\] and team are awesome!

Pros

Ability to configure changes as we grow. The configuration features allow us to map fields quickly

Cons

Error reporting could have more details to help us problem solve, but we don't have many errors so not a huge deal

Review Source

Response from APIWORX

October 19, 2022

We're really grateful and appreciate you taking the time to share your rating with us. Thanks, Dan!

TP

Teresita P.  
Physician Liaison  
Medical Practice  
Used the software for: 6-12 months

### "Apiworx has great resources"

May 8, 2020

5.0

Amazing team! Very impressed with how they can take on any task with a fast solution.

Pros

Support is fantastic—they are a very knowledgeable team, able to take on any task with a fast solution.

Cons

software is pretty awesome- no complaints

Review Source

KG

Kyle G.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Excellent service and follow up"

August 19, 2020

5.0

My experience has been great. I feel like I'm really well taken care of and that if I do have an issue that APIWORX will have my back and get things fixed. Love that aspect of it.

Pros

Working with the Team at APIWORX was great. The process was easy and the bottom line is that it solved my problems.

Cons

There is nothing I don't like about this software solution. The big differentiation here is the Team and what they're able to do for the price. Great value.

Review Source

CS

Chris S.  
President  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great concept and execution."

May 8, 2020

5.0

Quick to value

Pros

Easy to use and configure. Great value.

Cons

Nothing yet - so far so good. good support.

Review Source

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