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Pros
Overall experience is awesome no-one give like this service in this minimum cost. Thanks to NeoDove team for support us and grow our company.
NeoDove is very nice CRM to convert your leads,its very user friendly & cost effective form small entrepreneur.
They have an autodialer facility which let’s us free from Mannual Dialling. Artificial Intelligence is best part of the application which helps us provide the best customer experience to our clients.
Artificial Intelligence is the best part of the application which helps us provide the best customer experience to our clients.
Cons
Data Duplicacy is a problem as it confuses the user.
Next I asked them I dont want to access TeleCMI but you guys give me the missed call report which I used to get in the next day. Missed calls are supposed to be called in the same day within few mins.
No system in place to check missed calls. Cant check incoming calls in details.
No way to track idle time of agents between calls. Team doesnt have the complete knowledge.
Showing Most Helpful
Showing 17 of 17 reviews
"Great solution for helping sales teams scale fast"
Overall: A great company to work with when looking to scale your sales and customer success processes
Pros: I really appreciate the options such as autodialing. It allows the team to stay focused and work smoothly
Cons: It takes some time for the team to get used to the system but overall no real negatives
"Efficient lead management"
Pros: Neodove systematic dialing and lead management dashboard Autodialer feature makes us incredibly fast Its predictive dialer is very powerful and aves us time to invest in calling more leads
Cons: I wish there was more documentation to learn how to quickly use the product
"Avoid This CRM Tool from Vyapar"
Overall: This CRM tool is a complete disappointment. It was released for sale before being fully developed, and it’s riddled with bugs. It feels like they’re using customers as guinea pigs to test their software. Even a high school student could have done a better job developing it. The support team is another letdown. They promise support on Saturdays and Sundays, but in reality, they don’t work on weekends. This is especially problematic since many sales organizations have their peak business days on weekends. The concept of urgency seems lost on them. With a premature product like Neodove, they desperately need to strengthen their support team. Whenever there’s an issue, no one from the support or sales team answers your calls. We opted for a custom plan, paying a premium for “personalized support” compared to the “Neo One” scheme. It’s all a gimmick to extract more money from you. After purchasing this useless CRM tool, you won’t receive any support. I’m writing this review after giving them ample time to improve. We’ve been using their service for 2 months, and it’s been a nightmare. They don’t keep their promises. Their software will likely take at least two more years to be fully developed. At the moment, it’s nothing more than a high school project.
Pros: The marketing statement that the software is from Vyapar
Cons: - Customer support is pathetic - The mobile App doesn't show all the features available in the browser version. There are lot of inconsistencies between the mobile app and browser version. The mobile App is just an eyewash and a strategy for marketing without any actual use. - Working with this tool is a nightmare as you will face issues every day and the support team would become unresponsive.
"feedback Of Jobhere.in For NeoDove"
Overall: overall experience is awesome no-one give like this service in this minimum cost. Thanks to NeoDove team for support us and grow our company.
Pros: NeoDove is very nice CRM to convert your leads,its very user friendly & cost effective form small entrepreneur.
Cons: Very Easy to use and good support of Account manager.
"Support Manager"
Overall: Amazing and we took more license from them
Pros: The customer support is amazing and account manager is helped us to setup the things in quickly manner
Cons: all good for now and there is no issue overall good experience
"Not worth the time & money"
Overall: I would definitely not recommend Neodove to anyone for the experience I had in 6 months. Before onboarding I asked & informed them about my clear expectations. I would require VOIP calls where in I can clearly track incoming & outgoing calls. They said, they have system in place for the same. VOIP calls were from third party TeleCMI. I asked them to activate simultaneous ring for the incoming calls, neodove team said they dont have that system in place so i called the TeleCMI team & confirmed that they can do it. I had to confirm neodove about the same & got it activated. Next I cant track missed calls in their system. I need to login to TeleCMI portal to check it. Neodove to check Outgoing calls & TeleCMI to check missed calls. Later one day, some settings changed & simultaneous ring was deactivated again they blamed our team stating we made the changes, why would we? Next I asked them I dont want to access TeleCMI but you guys give me the missed call report which I used to get in the next day. Missed calls are supposed to be called in the same day within few mins. but again they couldnt delive it. Accepting all these issues & mistakes they gave me grace period of 15 days, when they got to know I am not renewing, even the grace period is not given to us. so dont go with them as their team is not professional & doesnt have all the knowledge.
Pros: Reallocating not connected leads to agent
Cons: No system in place to check missed calls. Cant check incoming calls in details. No way to track idle time of agents between calls. Team doesnt have the complete knowledge. Doesnt support VOIP calls in mobile app.
"Not worth for money "
Overall: It's bit ok ok
Pros: Customer support, AI based segregation of leeds
Cons: Not Easy to get reports, and call recordings
"Best Pre Sales Software "
Overall: Excellent software for handling leads. It supports us to track every lead.
Pros: Pre sales activities and user interface
Cons: Unable to find complete lead details in application that is the major Missing.
"Best Way to manage leads"
Overall: It has been learning experience though Rakesh Tiwari has been great support throughout the onboarding and service by him is very prompt.
Pros: Data security and lead management is best
Cons: Data Duplicacy is a problem as it confuses the user
"Free from manual dialling"
Pros: Artificial Intelligence is the best part of the application which helps us provide the best customer experience to our clients.
Cons: As of now, I don't have any complaints.
"Lack of customer support"
Overall: Not good at all. We are looking for different solutions, if this continues.
Pros: When the support team is available, they do listen to issues and try to resolve or give assurance to resolve. But availability is a major issue as neodove team is dependent on only few resources and our issues are left pending or un-acknowledged for long.
Cons: We have recently purchased Neodove. Initially, technical support was provided on and off. But we are not live yet as there is lack of support. Critical team from neodove have not been available and due to lack of backups, things are stuck at our end. There is lack of resources to provide customer support.
"Great UI/UC"
Overall: Very good.The support team is great.Product demos are also very clear and to the point
Pros: Ease of use .Covered the most critical and important parts of the business
Cons: Admin mobile Application can be little better
"User Friendly"
Pros: We can track easily our feedback and follow-ups, notifications and more over it is user interface and it is useful for all users
Cons: sometime folloup notification is not coming
"Great Customer Support"
Pros: There customer support is amazing and they responded on time
Cons: All good for now and no hiccups and support is amazing
"Support is good"
Pros: Customer service is amazing for now. They helped us to setup the CRM.
Cons: all good for now and there is no issue till now.
"Neodove is a good solution"
Overall: Neodove solved our problems of lead assignment and systematic calling!
Pros: We have just gotten started with NeoDove and really like their predictive dialing and multi-lingual support. Since WhatsApp is used quite broadly across the world, we were happy to see the WhatsApp sharing option available within NeoDove.
Cons: It might be more on us but there is a learning curve to using the tool correctly. Since they're newer in this space, we're looking forward to additional features and functionality that we know they are working on.
"Great tool for sales team"
Pros: Neodove is an application which solves the problem of lead assignment, systamatic calling. They have an autodialer facility which let’s us free from Mannual Dialling. Artificial Intelligence is best part of the application which helps us provide the best customer experience to our clients.
Cons: As of now I don’t have any such complaints