# Connex For QuickBooks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Connex For QuickBooks the right Integration solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204038/Connex/reviews --- Connex For QuickBooks 4.1 (55) [View alternatives](https://www.capterra.com/p/204038/Connex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Connex For QuickBooks Ease of use 3.9 Customer Service 3.9 ## Pros and Cons in Reviews JT Jerry T ManagerBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: Less than 6 months. “Being able to track inventory and sales from multiple channels in one area is the best part of this program for us.“ May 17, 2022 SD Sherri D General ManagerSporting Goods, 2 - 10 employeesUsed the software for: 1-2 years. “There are times it has issues completing a sync and then throws errors. If I have to go in and push a manual sync it sometimes duplicates several orders in our accounting system.“ May 17, 2022 JT Jocelyn T OwnerArts and Crafts, 2 - 10 employeesUsed the software for: More than 2 years. “This makes everything involved in integrating my Shopify web store and my Quicksbooks Premier SEAMLESS and easy.“ July 13, 2022 SS Steve S PresidentWholesale, 2 - 10 employeesUsed the software for: More than 2 years. “The constant errors due to the developer not testing updates“ December 29, 2023 AP Alysia P Director of FinanceWholesale, 11 - 50 employeesUsed the software for: More than 2 years. “Lot of options for 3rd parties to integrate into QuickBooks.“ May 17, 2022 MB Michael B PresidentWholesale, 2 - 10 employeesUsed the software for: More than 2 years. “The support is terrible.“ April 16, 2025 PD Paul D IT ConsultantWholesale, 11 - 50 employeesUsed the software for: 1-2 years. “They continue to strive to improve their system and customer relations. “ May 24, 2022 MB Michael B PresidentWholesale, 2 - 10 employeesUsed the software for: More than 2 years. “The service is terrible. “ April 16, 2025 ## Showing most helpful reviews Showing 1-25 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Biagio L. CEO Information Technology and Services Used the software for: 6-12 months ### "Connex made a massive difference in our teams productivity" May 21, 2020 5.0 Removed duplicate data entry. Sped up processes. Eliminated errors. In essence, our online portfolio wouldn't be anywhere as successful without it. Pros Connex is reliable and feature rich. It took a full time job and automated it in one 30min setup session. We can now use that person to do more valuable work. Cons The UI could be a bit more intuitive but when you go though the onboarding process with Connex it all makes sense. Review Source PD Paul D. IT Consultant Wholesale Used the software for: 1-2 years ### "It can be a game changer" May 24, 2022 4.0 Connex is a game changer managing our e-commerce. I've worked with other providers but when it comes to value and reliability, Connex beats them hands down. They are responsive to their client needs and have improved the product in significant ways. They continue to strive to improve their system and customer relations. The webinars are very helpful. Pros It is very reliable. We trust that the orders will sync as expected all the time. Cons There is a lot of documentation and information available but, it can be difficult to find the information that pertains to what we are attempting to do. I find the rules engine is challenging and confusing. Phone support is almost non-existent at any price. Connex does not always offer the flexibility we need. Alternatives considered [Transaction Pro](https://www.capterra.com/p/184820/Transaction-Pro-Importer-Exporter/)[DBSync](https://www.capterra.com/p/181143/DBSync-for-MSSQL-MySQL/) Reason for choosing Connex For QuickBooks Value, reliability, performance, and compatibility with our current processes. Review Source MB Michael B. President Wholesale Used the software for: 2+ years ### "Going downhill fast." April 16, 2025 1.0 Not happy at all. I've been a long time customer and I'm done with Connex. The service is terrible. You'll go 24 hours in between responses, meaning what could be fixed in an hour or so if timely replies from support turns into a fix that takes a week. Not suitable for business. Pros Years ago, the service from the \[sensitive content hidden\] was great, but it's gone downhill since as they've consistently raised their prices year after year. Cons The support is terrible. They make you wait too long for support, and messages back and forth delay fixes by days. At $500 or more per month, I expect better. Review Source Melissa S. VP Marketing Non-Profit Organization Management Used the software for: 2+ years ### "Better than the Rest!" May 21, 2020 5.0 Overall, Connex was fairly easy to set up. It took some trial and error to ensure the orders were coming into QuickBooks properly, but once we got it right, it was set it and forget it! Their customer service is helpful and accessible. Pros What I like most about Connex is that it is reliable. Each week, we manually sync our orders from Big Commerce into QuickBooks. We rarely have an issue, and if we do, it's usually because we forgot to enter a new product in Quickbooks for Connex to be able to find it. Cons Sometimes the error codes aren't clear so we have to contact Connex for help. Each time we do, they are helpful and get us back on track quickly. Reason for choosing Connex For QuickBooks N/A Switched from [Webgility](https://www.capterra.com/p/128321/Unify/) Webgility was clunky and their support was is in another country. At times it was hard to understand the support person due to their heavy accent. The sync didn't always work and we spent a lot of time trying to get it working properly. with a staff of just 6 people and outsourced accounting, we didn't have time to keep managing it. Glad to have found Connex. Review Source MH Michelle H. Director Retail Used the software for: Less than 6 months ### "It works!" May 26, 2022 4.0 Honestly, I found it frustrating at first. I am a very visual person, I like to see it to believe it. When I was asking questions to see if the software would meet our needs, I felt that the emails that I was receiving did not take into consideration that I was new to the platform, had not seen the platform in action or the set up procedures. The employees know their software, but I think they may forget that someone new may not totally understand or feel comfortable with the software. I also found this to be true in the 30 minute onboarding. For the onboarding, I wanted to ask questions as we made decisions about how to best use the platform to meet our company needs. We were not using their "best practices" so we needed a little bit more time (and we had a horrible connection), but the company does not allow for a second 15-30 minute onboarding call. In the long run, \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] \[SENSITIVE CONTENT\] stepped in and helped me to fix a couple of issues that were not actually showing up on my side of the software and also corrected the information that had been given to me by customer service for uploading the rules matching for the sku to item name in quickbooks. Now that it is up and running, we are still fixing a few issues before we launch automatic syncing, but the software is doing the job that we hired it to do! I am thankful for the \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] \[SENSITIVE CONTENT\], that worked with me via email to complete the set up. Pros The program successfully works for our needs to have our website orders placed into Quick Books, as well as the payments. We needed connections that would work the way we do business and Connex offered a rules program that allowed us to adjust where items were being placed in our Quick Books. Cons Though the company has videos and write ups about how to set things up, not all of the videos or information posted are up-to-date with updates that have taken place on the platform, which to a first time user created confusion and made the set up more difficult. Once you learn where things are and how to use them, it becomes much easier. In addition, I still find the set-up of Rules confusing, so I had to defer to the help desk for assistance. I also found that the forms to fill out to receive assistance did not always apply and had redundant information that was time consuming to fill out. During the customer matching, it would be a better fit for us if the software could look at the company name, then the first/last name of customer and then the email address as we find that if a customer enters bill to information, it places the customer under the name of "Accounts Receivable" or "Office, Treasurer" in our Quickbooks, We would rather that it would look at the actual Company name. Reason for choosing Connex For QuickBooks Connex had more options. Review Source DA Deborah A. IT & Website Administrator Sporting Goods Used the software for: 2+ years ### "No more manual entry of Sales Receipts!" May 24, 2022 5.0 While we do love Connex as a product and the benefits we receive from using it, we do find it a bit frustrating that there is no way to contact their support other than creating a support ticket via email. There is no chat function, and if you call their company directly you can't speak with anyone - you simply get a recording that tells you to submit a support ticket. Pros What we liked best about this software is that it relieved us of the task of manually entering our Shopify sales receipts into QuickBooks. Cons I do wish there were a few more options with regard to mapping; for example being able to map the sales receipts into customers based on the customer's tag in Shopify. We have both retail customers and dealers. While we don't necessary need an account set up for every retail customer that makes a purchase (those are tagged as "retail"), it would be nice if orders placed by dealers (tagged as "dealer" would go directly under their account in QuickBooks. Review Source MC Mark C. Owner Consumer Goods Used the software for: 2+ years ### "Your search has completed - there is simply nothing better than Connex" May 22, 2020 5.0 Connex has earned the position as a strategic and integral part of our software operations. Pros The feature set is robust and complete for automating Quickbooks with major store hosts, major shipping platforms and major marketplaces (like all flavors of Amazon). The setup is logically laid out; they'll help you with it during onboarding, but honestly I was able to figure out most of it on my own. They are continually working on improvements and their support is responsive. Honestly I've used 2 other similar platforms and reviewed at least 3 others - this one has non of the limitations or sticker shock of the others, runs quickly and automated. We are mostly in set-it / forget-it mode (the BEST kind of software). Cons The old user interface was less of a dashboard and more of an menu list. The new user interface, however, looks superb! Reason for choosing Connex For QuickBooks Outrageously expensive, not as function rich. Might have had a better UI but functionally there were too many limitations. Review Source DD Denise D. VP Retail Used the software for: 2+ years ### "A colossal disappointmebt" November 1, 2022 3.0 They recently did some update and thousands lost their connections then the shut down the customer service portal or it crashed. In trying to get answers to why it wasn't working after a few day. They told us it was showing successful syncs. After explaining that is wasn't showing on our side, they told us the program wouldn't work for us anymore. No notice after 5 years of using the service and left us having to find an immediate solution. This is not the kind of company I would want to do business with. Pros It worked for what we needed for many years and in the beginning was the only one that did Cons We started with the company in 2017 and actually help work out some kinks in the program. The bigger the company got the less customer service was available easily Reason for choosing Connex For QuickBooks No real other options. I really wished I hadn't now Review Source RB Robert B. Business Owner Retail Used the software for: 2+ years ### "Used to love it, but..." October 12, 2021 4.0 Used Connex for years. Functionality is good, recently though, they raised by price by about 1.75% AND removed all support. This is a complex enough app that customer support is an absolute necessity. Now, if I want support, I have to pay for a much more expensive plan (4 or 5 x what I have been paying) which is extreme overkill for an organization of my size. I am extremely unhappy about the way they implemented their changes and will begin to look for an alternative app. Pros Works well most of the time. Some changes are simple. Cons Difficult to make some changes. Price just increased dramatically AND they dropped support along with the price increase. Support used to be via email only and while a bit slow it was adequate. Review Source Response from Sync with Connex October 19, 2021 We changed our pricing model as of June of 2021 to simplify our license policy and we asked users to upgrade. For users on our legacy plans, we have the knowledge base with 300+ articles and videos available. Support via tickets and screen-sharing is available for purchase on Silver Plan and higher. VR Verified Reviewer Engineer Food & Beverages Used the software for: 2+ years ### "Started off with good functionality but has gone downhill" November 1, 2022 1.0 Pros Connex was compelling when we were initially evaluating integration software and had a lot of functionality to enable sync of orders from Shopify to Quickbooks Online. Cons Extremely unreliable and poor customer service. Several of their upgrades have resulted in broken configurations that have corrupted our data & now broken sync entirely. Their customer service team has been extremely unresponsive and they 1) make it incredibly hard to get submit a ticket, 2) close support tickets without considering them thoroughly. Review Source VR Vincent R. Owner Food Production Used the software for: 1-2 years ### "Easier Web transactions" June 2, 2020 5.0 Pros Connex for quickbooks has greatly reduced the time it takes to enter Internet orders into Quickbooks while eliminating errors. This has been a huge time saver, improves our inventory management and once setup, works seamlessly! If you need to get website transactions into quickbooks, this is a great tool. Cons There can be times where there may be transaction communication issues (not a Connex issue) that prevent a transaction from being imported into Quickbooks so you do need to keep an eye on the transactions. Over this is a relatively minor issue. Review Source MK Marc K. CEO & Founder Health, Wellness and Fitness Used the software for: 2+ years ### "Perfect solution to sync my Shopify store to QuickBooks Enterprise" May 21, 2020 5.0 Connex has allowed us to focus our resources on growing the business by eliminating the need for manual data entry. Pros Connex saves us time and money by automating a tedious job. Cons The software can be overwhelming at first but it's a non issue because the customer service is always available to help. Reason for choosing Connex For QuickBooks It seemed like the best option at the time and there was a live person to speak with. Review Source MK Marc K. Director of Sales and Marketing Music Used the software for: 6-12 months ### "Perfect time saver for small business! Set-and-forget! " May 21, 2020 5.0 Reliable - consistent - time saving Pros The flexibility and compatibility with multiple E-commerce platforms all at once is fantastic. The team at connex is incredibly responsive and supportive. It's very easy to get this going and then not worry about it. Cons The error messages can be a bit tricky to understand at times (but the support team is always fast and helpful). If you're not careful or aren't paying attention you can mess up your syncing and end up with duplicates or mistakes - but just take your time setting up and it's fine. Review Source JL Jessica L. Accounting Specialist Retail Used the software for: 1-2 years ### "Great product" June 5, 2020 5.0 Great customer service. Pros We needed a way to use bundles in QBO that would correctly integrate with our shipping software and online stores. This was the perfect option. It has allowed us to accurately track our inventory by being able to use these bundles. Cons Getting things set up in the beginning is a little difficult, but the customer service definitely makes up for that. Review Source DJ Daniel J. CEO Retail Used the software for: 1-2 years ### "Great Product & Service" May 25, 2020 5.0 Easy and meaningful. It meets my needs Pros \[SENSITIVE CONTENT HIDDEN\] was outstanding in getting me set up. I was in a bad spot because my last company left me hanging and Connex stepped in and made my stress level go down. Cons They do have a good support staff but you do have to pay for quality Review Source cP chris P. owner Retail Used the software for: 2+ years ### "Connex for Chris" May 21, 2020 5.0 Very good and my site is humming. Pros I do not see it working and it does it very well. Cons Not being able to figure out how to update my credit card info easily. Review Source ME Mark E. Owner Retail Used the software for: 1-2 years ### "Great Product & Service" May 21, 2020 5.0 I think its a great product and service. Pros I love that I don't have to worry about my Shopify store syncing orders and products with my Quickbooks Online account. It's reduced the amount of time I had to use to input orders. Cons It's a little expensive on a monthly basis. Review Source DH Daniel H. VP Wholesale Used the software for: Less than 6 months ### "my experience with connex" August 26, 2021 4.0 After months of setup and lots of extra costs, we still have some issues and no one at the company is helping us. Once all our problems are resolved, then they wont ever hear from us again. They dont seem to understand how to properly treat their existing customers and make them happy. Pros I like that it was compatible with QC desktop Cons It was complicated to setup, customer service was not helpful. I kept having to pay extra for someone capable of helping us get setup. Review Source MC Mark C. Fuunder Retail Used the software for: 2+ years ### "Horrible Experience Damaged our business -Deliberately Disconnected our API out Of Malice " November 9, 2022 2.0 Support continued to delete our trouble tickets while our critical API was down for weeks. We had to retype ticket after ticket, only to be deleted. The answers were curt and incorrect the support documents had broken links and missing information. To make it worse, the company's \[SENSITIVE CONTENT\] disconnected our connection out of frustration. An unbelievable experience having had hundreds of vendors in 4 businesses over the year. The writing is on the wall for this company look elsewhere! Pros The software worked reasonably well for 5 years with increasingly poor customer support Cons After 5 years, they dramatically raised prices, supposedly to improve server and customer support. They had an upgrade on October 14th connection went down Reason for choosing Connex For QuickBooks none available at the time Review Source GW Garett W. President Retail Used the software for: 2+ years ### "Terrible Support and Software Is Outdated" November 2, 2021 1.0 Support was the final straw. NONE! Noone would help even after paying more money for the support! I would not recommend this Pros Nothing. The connector is so old and unreliable. Cons The connector is so old and unreliable. Reason for choosing Connex For QuickBooks Quickbooks recommended! Which I now know you should not listen to them. Review Source Response from Sync with Connex November 8, 2021 We changed our pricing model as of June of 2021 to simplify our license policy and we asked users to upgrade. For users on our legacy plans, we have the knowledge base with 300+ articles and videos available. Support via tickets and screen-sharing is available for purchase on Silver Plan and higher. LN Louisa N. CEO Retail Used the software for: 2+ years ### "Saves time by automatically updating inventory and importing orders into Quickbooks" May 21, 2020 5.0 I depend on this software. I only have to keep my QB inventory up to date and it’s nice that my website will display accurate inventory. In the past, I have had to update both my QB and my Website. It would take hours a week. Pros 1) Automatically syncs inventory to my website from QB. I sell through other channels besides my website, so I create invoices manually for non-website sales which reduces my inventory in QB, and the new quantities are updated on my website too. If a sale comes through on my website, it automatically creates a sales order in Quickbooks from my website, complete with customer shipping info and order details. Then I just create an invoice from the Sales Order and it deducts from my inventory on Quickbooks. Cons When my website software version updates, sometimes it causes the connexforquickbooks to not automatically run. I can still manually run it when this happens, while I contact connex tech support. They can fix the issue usually within a day or sometimes longer. Review Source JT Jocelyn T. Owner Arts and Crafts Used the software for: 2+ years ### "I've been a customer for 5 years and wouldn't use anything else" July 13, 2022 5.0 Pros This makes everything involved in integrating my Shopify web store and my Quicksbooks Premier SEAMLESS and easy. I recommend it to everyone. Customer support is exceptional. Cons Some of the back-end programming and set-up are confusing at first, but their support is exceptional so I've never been stuck without an answer. Review Source Response from Sync with Connex July 14, 2022 Thank you Jocelyn, we are glad Connex has worked for you so well for 5 years already. PH Paul H. Owner Machinery Used the software for: 2+ years ### "Do not waste your time with Connex. Terrible customer service." January 11, 2023 1.0 Do not waste your time with this vendor. I promise it will be the worst customer service experience you have had with a software company (and we all know the bar is very low). I used their software for 2 years and ultimately they disconnected my account when they could not resolve the synce problems we were having. Just absolutely terrible. How about fixing your software? Try Webgility. Pros I actually spoke with someone at Connex only two (2) times: Sales demo and Install. After that, when they had issues, they would not answer the phone or emails. They have the WORST customer service in the world. Absolutely terrible communication and follow-up. Cons The biggest "miss" is that they have no customer support. Only an occasional email after the "help" ticket is created. I would give them a negative score if that was possible. Do not waste your Review Source DD Daniel D. CEO Aviation & Aerospace Used the software for: 2+ years ### "Incredibly bad customer service." October 18, 2022 1.0 Was great until it was not. Pros It was easy to use until it stopped working and there is ZERO way to get a hold of anyone. Cons These people do not care what so ever about their customers. Reason for choosing Connex For QuickBooks Because there were no options back then. There are now. Review Source Response from Sync with Connex October 26, 2022 We are sorry to hear about this experience. Our support form was offline for a day and we apologize for the inconvenience. The support form is online now and we respond to all customer inquiries within 1 business day. JD Jose D. Ecommerce Director Airlines/Aviation Used the software for: Less than 6 months ### "Streamlined our full operation & saved countless hours" June 2, 2020 5.0 Before Connex, we had to manually enter all our orders from Quickbooks, which was very tedious and prone to human mistakes. Also, one very neat feature that Connex offers that for some reason is not available in Quickbooks is to build assembly items when they shipped. In order to do this in QB, you have to manually build the assembly. We are extremely happy with Connex and we are in the process of finishing our online store, which we will be also using Connex to integrate. Pros With a very user friendly interface and quick setup, we were able to start saving hundreds of hours by using Connex to sync our orders from Quickbooks Enterprise to Shipstation (our shipping software). The integration works perfectly and Connex has amazing customer support to help you if you bump into any issues or if you have custom requirements for your business. Cons Its hard to find anything to dislike as this software offers everything we currently need. But if there was one feature we would really like to see is to somehow display or notify when an order is ready to ship. For example, when an order syncs from QB to Shipstation, if all items are in stock in QB, it can color code the order to green, OR if the order is partially ready it can color code the order to yellow, OR if the order is not yet ready to ship it can color code the order to red. This is just an idea and will help our shipping department quickly see that an order is ready to be shipped. Currently, inside of Quickbook's "Sales order fulfillment worksheet", you can see that all orders are labeled according to inventory. Review Source Similar Products Featured