--- title: "Discuss Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Discuss Software - reviews, pricing plans, popular comparisons to other Market Research products and more." source_url: "https://www.capterra.com/p/204049/Discuss-io/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Discuss Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Discuss ## What is Discuss? Discuss is an end-to-end global market insights hub that helps global brands and research agencies scale qualitative research. We help enterprise market researchers, brand and marketing professionals, UX researchers, product managers, sales professionals, and CX departments ramp consumer conversations by eliminating the complex, time-consuming, expensive nature involved in qualitative research. From live video interviews to auto-moderated research capabilities to GenAI-powered tools and much more, Discuss’ all-in-one platform supports the entire research life cycle, making it faster and easier than ever to get the insights you need to make smarter business decisions, on a global scale. ## What is Discuss used for? [Video Interviewing](https://www.capterra.com/video-interviewing-software/)[Market Research](https://www.capterra.com/market-research-software/)[Polling](https://www.capterra.com/polling-software/) Top alternative Featured Overall rating Based on 24 user reviews Reviews sentiment Positive 96% Neutral 0% Negative 4% Starting price $89 Per User, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Discuss 4.7 (24) VS. [4.8 (566)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting Price $89 Per User, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (24) Ease Of Use 4.9 (566) Value For Money 4.1 (16) Value For Money 4.8 (504) Customer Service 4.5 (22) Customer Service 4.7 (492) ## Discuss alternatives [4.6 (2,330)](https://www.capterra.com/p/151962/SEMrush/reviews/) Starting price $139.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (985)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (457)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (966)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/204049/Discuss-io/alternatives/) ## FAQs about Discuss Overview ### Which roles and teams benefit most from Discuss.io? Discuss.io is most used by market research, insights, and brand management teams conducting remote interviews, focus groups, and consumer studies. Research directors and moderators manage participant sessions and analysis, while marketing leaders and brand managers gather customer feedback for campaign and product decisions. Operations teams coordinate study logistics, and interpreters support multilingual research. Answer based on 24 reviews Overview ### What company size and specific industries is Discuss.io built for? Discuss.io is designed for mid-market and enterprise organizations with market research, brand and marketing, UX research, product management, sales, and customer experience teams. It suits companies that need research and customer feedback tools across consumer insights, product development, and client-facing operations. Features and Usability ### What are the key features of Discuss.io? Discuss.io includes live video interview, video conferencing, two-way audio and video, and session recording for remote research sessions. It also offers interview scheduling, recruitment management, panel management, and Q&A management, plus tagging, annotations, sentiment analysis, reporting/analytics, and data visualization for organizing and analyzing feedback. Getting Started and Support ### What training and onboarding options does Discuss.io offer? Discuss.io provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and questions in real time, documentation offers written reference materials for self-paced review, and videos provide visual walkthroughs of features and workflows. Answer based on 1 reviews Getting Started and Support ### What customer support options does Discuss.io offer? Discuss.io provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as easy to reach and helpful during live sessions, though some note uneven consistency and communication across issues. Tech support is especially valued for quick help when connection problems arise. Answer based on 7 reviews Ease of use ### How easy is Discuss.io to use for online research interviews? Discuss.io makes online qualitative research sessions easy to run with intuitive controls, simple participant links, and backroom collaboration tools. Market research teams value its support for interviews, focus groups, stimulus testing, and interpretation, though chat visibility, large video downloads, and weaker internet connections can sometimes require extra attention. Answer based on 11 reviews ## Features AI summary Based on 1,411 Market Research reviews Capterra reviewers highlight these as the features buyers care about most when choosing market research software: - **Reporting & Statistics** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**51%**) - **Survey Builder** (**50%**) Discuss.io includes **Surveys & Feedback** and **Survey Builder**, so teams can collect participant input and create surveys within the same platform. However, it does not offer **Reporting & Statistics**. Instead, it provides other features that reviewers also rate as important, including **Reporting/Analytics** (**41%**) and **Data Import/Export** (**40%**). These features help businesses review findings, move data between systems, and turn research inputs into clearer decisions, giving teams a practical way to manage feedback and evaluate results. Interview Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and track interviews with a reminder system Interview Practice Session 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A test/dummy window where candidates can go and practice their video and verbal skills before appearing for the actual interview Live Video Interview 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Remote interview conducted between an interviewer and a candidate using video conferencing technology Panel Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Conduct and manage panel discussions for the purpose of market research Self Service Portal 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Access Controls/Permissions Define levels of authorization for access to specific files or systems Discuss 36 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Face-to-Face: Market research conducted via in-person interviews - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Interview Management: Create and track interviews with a reminder system - Interview Practice Session: A test/dummy window where candidates can go and practice their video and verbal skills before appearing for the actual interview - Live Video Interview: Remote interview conducted between an interviewer and a candidate using video conferencing technology - Multi-Language: Manage and support multiple languages - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - Panel Interviews: Type of interview in which a candidate faces multiple stakeholders simultaneously - Panel Management: Conduct and manage panel discussions for the purpose of market research - Phone-Based: Market research conducted via telephone - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Q&A Management: Allow users to collaborate and ask questions regarding folders and/or documents within the system - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Real-Time Data: Receive data and information in real time - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Session Recording: Record active support and chat sessions for auditing and training - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skill Assessment & Scoring: Evaluate the candidate's performance and score them for further assessment - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video --- Get Advice We can help you find the software with the features you need. Features 4.6 (24) 4.6 Based on 24 reviews ## Pricing Value for money 4.1 (16) Basic $89.00 Per User,One Time Value for money 4.1 (16) 4.1 Based on 16 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (22) 4.5 Based on 22 reviews ## User reviews Overall rating 4.7 Based on 24 reviews Filter by rating Counts reflect reviews available in this feed. 5(19) 4(4) 3(0) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer Senior Research Executive Used the software for: 1-3 years ### "Efficient Tool for Market Research Qualitative Interviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2020 It is such a breeze to use the Discuss.io platform, and the support team is so easy to work with. They remain patient despite erratic internet connection and are vigilant in addressing our needs. The platform itself has relevant tools needed by market research professionals. We are able to conduct any and all types of studies and discussions, whether it be straightforward interviews or a concept/stimuli evaluation. Discuss.io definitely became our staple platform we recommend not just internally, but to clients we pitch to as well. Pros The backroom chat definitely makes it easy to communicate with clients, bounce off questions and ideas while conducting interviews. The concept presentation tools, as well as other features are all easy to understand and if in any case there are problems, tech support is so easy to reach. Best of all, the simultaneous translation set-up is great! We used to conduct interviews via the typical video conferencing apps and we often had to make two sets of meetings and patch the translator from one room to another. Discuss.io's translation set-up gets rid of all that, and clients can easily shift through English & local language. It definitely feels like we have extra hands, project managers who make it easier for us to do what we do remotely. Cons Being one of the markets with lower quality of internet connectivity (Philippines), we definitely found the platform bandwidth-demanding. It may be difficult sometimes to keep discussions going as most of the users experience lag. Discuss.io provides a workaround for this through tech checks and dialing in via phone, which is also convenient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Eric W. Founder Used the software for: Less than 1 year ### "Great product, great team" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 22, 2020 I love working with this product, strongly recommend -- especially if you are on a product team and doing interviews throughout the year. If you are a consultant, the pricing makes it a little more difficult, but the tool will impress clients. Pros We are a consulting firm, doing research for hire. Sometimes we have up to 15 members of our client team listening to interviews. Discuss.io has a feature that allows them to watch interviews and engage in the chat without the interviewee ever knowing they are around. This is a hugely innovative feature, allowing us to have a large audience without being a distraction to the participant. Also, being able to highlight portions of an interview transcript then clicking a button to generate a video highlight is amazing. It has saved me dozens of hours in the highlight creation process. We can even allow our clients to create highlight videos. As a consultant, using Discuss.io gives our prospective clients a better sense that we are a top-notch research firm and allows us to be more collaborative in our work Cons I don't have many complaints. When we last used it, much of the scheduling process was manual and error prone, especially when using a third party recruiter like UserInterviews. The price felt high and clumsy. It feels like it is priced as a service rather than a product. I think Discuss.io offers to be involved in recruiting, project management, and admin. But if you just want to use the product without services, it feels expensive. As a project-based consulting firm, we struggled to justify signing up for a subscription because we don't know how many interviews we will do in a given month. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Interpreter Translator Used the software for: 3-5 years ### "I almost lost my job thanks to Discuss Io " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 November 9, 2022 It’s not user friendly. The technicians did nothing to help solve the problem and blamed my connectivity. Pros I once wrote a fabulous review for Discuss Io. This was at the very beginning of the pandemic when these type of services were required for business. I am clearly very disappointed in the company now. Cons I tried to access two meetings. Both were made impossible. The discuss Io technician was not able to figure out what was wrong with my connectivity. They asked me to connect from Microsoft Edge I did and nothing was happening. They asked me to connect through Chrome and nothing was happening. They asked me if my firewall was turned off and I responded that it was. They said they would call my number and have the connection via phone. When they called the line was dead. And after that all I heard from two technicians on two different ocasiona was that my connectivity was low. I checked my internet service connection and found that my connectivity was great!!!! I received no more responses or help from the technicians after that. My work and my quality of work has been jeopardized by this service and I am absolutely furious because of it. I have never had a bad review of my work or my punctuality or my conciseness in all of my professional work experiences and find this hard to take considering the circumstances. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer partner Used the software for: 1-3 years ### "WE DON'T USE ZOOM " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 10, 2020 It is easy to use, great technical support, flexibility , many features that help you during the discussion, it is protected from external invasions. Pros the fact that I can talk to the respondents only, to the clients only, to the sim translator only or to all at the same time. it is easy to use and we don't have to worry since the data are safe Cons the fact that for focus groups we cannot have more than 4 participants Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager of Operations Used the software for: 3-5 years ### "Our review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 26, 2020 We have been working with Discuss.io and using their platform for more than two years now and have been thoroughly satisfied with the functions as well as on-time support. Discuss.io is a professional company in the market research field that has contributed a lot to our business operations. Pros All functions of the platform are specifically designed for market research purposes which makes the usage quite convenient for us while conducting our sessions. The tech support is playing a huge role by being there live in order to avoid any issues. Cons The platform would be much more effective if it would work on mobile devices as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Head of Marketing Used the software for: Less than 1 year ### "Nice Global Platform; used for first time during Covid Crisis " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 23, 2020 Great experience with awesome communication as the focus groups played out and the tech support, when needed (not often) was excellent. If this platform can scale to handle more focus group participants, I would be inclined to use in every country Pros Easy to use functionality, clarity of sound and visuals, real-time (no lag effect) when listening to consumers during focus groups. Nice internal group chat features and communication with moderator and translator for international groups in Japan as well. Cons Ideally, this platform will scale. Currently, the system can manage up to 6 participants in Zoom-like format but that includes moderator. In a country such as Japan, that works. In Europe and US, you would obviously want to recruit groups of at least 6 so that presents issues as right now the platform can’t handle that load. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Moderator Used the software for: Less than 1 year ### "Good platform for in-depth interviews" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 26, 2020 Pros This platform serves everything you need for an in-depth interview. It has recording function. Observers can mark timing during interview for short video clips that they may use afterward. There is also a translator’s audio channel in case that the interviews are in different language. The platform is easy to use and the support is very helpful. They check up everything/all parties before starting the session, therefore the interviews are seamless. Cons there are 2 chat rooms for moderator (private and public). At first it confused me which room to use for chatting with the observers, so I ended up using the irrelevant chat room trying to chat with the observers during the interview. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NV natalie V. Founder/Researcher Used the software for: 3-5 years ### "Amazing Platform (particularly now)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2020 My go-to for video interviews and focus groups. Support is excellent so you are never on your own. They can handle all the recruiting (great quality too) and it's a really great way to gain insights, get feedback on concepts, share materials etc. The save clips is amazing if you want to incorporate videos into your presentation too. Pros Easy to use, delivers what you need, saves travel, (good for international research too), seamless projects every time. Cons n/a works very well as in, cant even think of an improvement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Freelance Consultant Used the software for: 3-5 years ### "A great platform for your in-depth and focus group discussions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 25, 2020 Discuss.Io has been helping me conduct my interviews and translations online in a breeze! This platform is highly recommended especially nowadays where we are all geared online due to the world health crisis. Pros I like the fact that they have other options to reconnect the users to the platform right away if in case there are internet connection problems. This is very useful especially in a country who is infamous for having bad internet connection! :-)) Cons As a moderator, I tend to forget to tick the questions sometimes while interviewing. It would be great if they can do that automatically since they also have the auto-transcriber, if they could identify already which questions have been asked. But this is just an additional feature, so it is still actually a very helpful tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Danielle M. Director Of Operations Used the software for: Less than 1 year ### "I really love Discuss.io" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2021 Easy to use, can be a little tough if you have a big group. It's secure and I never have issues with tech, as in NEVER. This makes it easy to support. Once the clients do the tech check in we're good! Pros This system makes it soooooo easy for my clients to talk to their clients and do case studies/feedback etc. It's reliable and has all the perfect options like the ability to moderate (I do the moderating) and chat plus record. Cons The price, it's the only thing that I have a hard time convincing clients to overlook. It's pricey but it's also original and revolutionary. It's worth it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/204049/Discuss-io/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.